This company is legitimately a scam. I suspect similar to Premier Cru. I placed a pre-arrival order for a Napa wine in October of 2024 and was given a 12-24 week arrival window. It is now almost June of 2026. When I reached out, I was told my wine was held up in international customs. International customs for a wine produced in Napa and being delivered to my address in Southern California? This was told to me over a year ago. I've called several times and keep getting a voicemail. I've sent a number of emails and have gotten no response. read more

When I initially ordered I was not impressed with the representative, my second interaction was not any better. When the leadership team learned of my poor experience, they reacted immediately and went above and beyond to insure I was taken care of. John, thank you for turning a poor experience into an incredible one, you have my respect and have earned my business. read more

The kind of high touch, personalized service I crave! So much of the wine industry has devolved into churning through customers to try to maximize profits, it was great to be able to have an actual connection with a real person who knew EXACTLY what I wanted. No robots, no phone trees, just a direct line to my own personal wine expert who knows what I want better than I do sometimes! S/O to Matt for being awesome and hooking me up with some divine reds at baller prices from places I'd never heard of. As an adventurous wine drinker with only local knowledge, honestly I couldn't have dreamed something better. Shipping is great, I've never had an issue with delays or heat damage and if anything ever comes up I know I can just call and have it sorted right away. 10/10 highly recommended read more

I decided to venture out from ordering from Vivino wines and landed on Bounty Hunter. Ordered 9 bottles of my favorite wine. What I didn't anticipate was having to wait over 2 weeks to receive my purchase. On top of all that, when I placed my order, they claimed all 9 bottles were in stock but they reached out to me to advise they only had 6 available. They added 3 from another vintage to complete the order. With all the options out there, I'd suggest purchasing somewhere else unless you don't mind the wait time. read more

Food good Staff most excellent Bar drinks wonderful I highly recommend Bounty Hunter for lunch or dinner. You can eat at the bar without a reservation but I do recommend reservations if you have more than 2 people. A fun local eatery in the heart of Walnut Creek. read more

Excellent on line retailer for fine wine. Wines that are for sale on this site are from around the world with a major focus on Napa Valley wines to include the high end limited production Boutique wines. Being situated in Michigan, it is very tough if not impossible to find many of the wines that are carried on this site where pricing is quite fair in comparison to the other on line retailers. In my personal instance, I have bought numerous cases of French Bordeaux, Napa Cabs, Barolos and Brunellos from Bounty Hunter where service has been excellent and the wine shipment and more importantly the packaging has been top notch with all wines being delivered safely and in great shape. As you become a regular buyer you receive a Scout (person assigned to your account) who looks out after your orders and assists you with various service requests like finding unique wine that is currently not in stock at their warehouse. I consider this a major plus having a one stop person to go to for your wine needs. As a tip, you need to join the mailing list to get notified of their regular wine specials and receive their quarterly sales magazine that has excellent coupons that can be applied to wine purchases. Overall if you are into fine wine than this retailer needs to be on your short list of Merchants for obtaining wine like this. Highly recommend. read more

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I ordered whiskey from this website. I called to verify it was the correct whiskey. Patrick assured me it was. Told me if it wasn't he would refund me. Of course, it was the wrong whiskey. Sent it back. Never got the $50 in postage I was charged. I guarantee it didn't cost that to ship 2 bottles. Total scumbags. DON'T WASTE YOUR MONEY!! You won't get what you order & they'll rip you off on the shipping!! read more

They had the wine and vintage I wanted at a great price. They called me to confirm that the order was shipped, and then called again after it was delivered to make sure I was satisfied. Very impressive customer service in this day and age of AI and faceless business transactions. I will happily do business here again. read more

So I have been a customer for several years. Last November I renewed my trailblazer (free shipping) subscription ($100). I live in New York and today I tried to order a gift for my sister who also lives in New York. Only to find out they can't ship to New York any longer. The problem is they never told me when they charged me the $100 that I couldn't use the subscription for free shipping. I asked for a refund, I would have accepted a partial refund but alas they told me NO!!!, that I should have asked for a refund back in November 2022. Another important point is that I had a representative assigned to me. She never bothered to tell me I was paying for a service I couldn't use. Needless to say their communication is lacking. I am disappointed with them. I question their judgement in not refunding me my money. Taking my business elsewhere. Not getting my $100 back will not change my life, I guess they need it more then me. Silly turning your back on a loyal customer. I was good enough to have a rep but they didn't have the courtesy to let me know I was paying for something they could deliver. read more

I ordered wine on May 2. It was supposed to be delivered in 3 days. Called again on May 8 and was assured it was in the warehouse and being delivered on May 14. Called again when there was no delivery and they said they had logistical problems and could not assure delivery. I told them I was disappointed with the poor service and would write a Yelp review critical of them. The person I spoke to called me a pri## and hung up on me. read more

Do Not depend on this company for holiday related orders. I ordered on 12/14, fully expecting one of their generic orders -- Dirty Dozen case --- would certainly be delivered to gift recipient by year end. NOT!! They did not even get it there for New Years! Never again. read more

This review is for an online order I made on June 7th, 2019 and my scout was Arnaldo. I ordered a Hakushu 12yr Single Malt Whiskey on their online store as a birthday gift for my boyfriend who lives in Michigan. My order was on its way to MI when it was flagged as fraud and was shipped back to the sender in California due to the reason: I made an account online under my name (and yes I am 21 years old), my mom offered to pay for it as her gift and it was set to send to my boyfriend's house in another state. I sent in an email on the day of ordering about 3 hours later requesting if it is possible to change the shipping address to my place in California instead because I was afraid of complications like this that might arise. I did not receive a reply at all and the next email i got from them was a tracking notice and that my package has been sent on 6/10/2019. The tracking stated my package has been requested to return to the sender on 6/14/2019. Upon calling and asked what is up with the order, Arnaldo told me that it was flagged and is on its way back to the sender however, he can change its destination to the address I emailed him (my house in California) since he had received my email. He said he tried calling but I didn't answer phone since it was an unknown number but he never sent me an email to notify when he couldn't get ahold of me via phone but clearly received my email since he got my new address (????). He then proceeded to assure me my package will be rerouted to my home address in California and it will arrive today 6/20/2019. Well guess what, today came and I haven't receive any tracking notification nor is the package even here since it is now 10:58pm at the time I write this review. The tracking stated that it has been successfully sent back and was received by the sender on 6/18/2019. I called them up one more time in the afternoon today when it was getting suspicious and Arnaldo gave me the news that my order has been cancelled all together and that they already received the returned package. No emails were sent to notify me and no phone calls (by now I knew what their number was so I would've picked up). He told me I will receive a full refund and I requested an email confirmation of the refund and he replied I will be sent one by the end of today (6/20/2019). Well, no emails of confirmation were sent but I guess technically he still have until midnight today to do it which I highly doubt. Now my refund is in limbo with no documentations stating whether it will go through or not, everything was discussed on the phone. This has been the worst experience and mind you I did pay everything in full and the payment went through and this ordeal lasted 2 whole weeks with empty words and no actions. It wasn't like I ordered this super last minute and now my boyfriend's birthday is next week and I will have to look for another vendor to buy the whiskey from. I have all the tracking information and order confirmation to verify the above dates and series of events. A waste of time and effort and Arnaldo didn't even sound sincere nor apologetic on the phone. 0/5. read more

I ordered a very special bottle of Veuve Clicquot Grande Dame. I was a bit worried as it was being shipped across the country and I needed it in 3 days. Lee assured me he would get it to me on time....and he did. Thanks, Lee! My sister loved the bottle and cannot believe she had it only a few days after she mentioned it to me. Excellent service! read more

Awesome customer service and impeccable products. They take the time to really make you comfortable. I'll shop here any time.