My family has been bringing our cars for repairs for many years. However, I stopped bringing in my car a long time ago due to poor customer service from Kenny and unnecessary costly repairs . I recently needed some car service near where I live so I decided to give them another try since they have new people working there. BAD CHOICE, TAKE MY ADVICE, FIND ANOTHER TRUSTWORTHY MECHANIC.
I needed an oil change, one tire change and a smog check. Smog check is a ripoff, they charge more than other places. There's another smog check in that same area that I would recommend going to that charges less.
I dropped my car off early in the morning around 7:00 a.m. They called me around 10:00 am recommending I get a bunch of fluid exchanges/flushes, replace strut, etc. I looked up some of these parts today, they overcharged me and inflated the prices compared to online.
Also told me I should get my timing belt changed. Except I got my timing belt changed 4-5 years ago from a different mechanic so I knew they just wanted to run up the bill on me. I was told my car wouldn't be ready until the next day, so pretty much no car for two days.
The best part was no one called me to let me know when my car was ready. I had to call late afternoon.....Patrick picks up and says, oh yeah, it's ready, you can come by and gives me the total price. Wow, thanks for letting me know!
I come by, after waiting about 10-15 minutes someone finally comes by to give me the bill to pay for. I look through it and realize they're charging me close to $200 more than what they said on the phone. Their response? Oh yeah, sorry, we did an additional power steering fluid flush but forgot to tell you.
I decided, you know what, I just want to pay, get my car and go home. Except the guy can't find my key. Finally he says, just wait a few minutes, they'll bring it around soon. So I wait. And wait. And wait. I see a few other customers come to pick up their cars and only have to wait 5-10 minutes.
Me? Had to wait 30 minutes before my car gets backed out of their garage. Their response? "Sorry for the long wait, it's a busy day, see you again yeah?" I'm already pretty peeved when I get in my car and realize it reeks of cigarettes. To be honest, I'm not sure these guys actually did any work on my car, they could've just left it in their garage and smoked cigarettes all day.
Why would you try to rip me off and give such horrible customer service? I'm embarrassed to have to write this review but I hope they realize it's not ok to do this to hard-working people. read more