Great wings!!!! Employees are great, they are always helpful! Mindays and Tuesdays , they have. $60Cents wings.

More like wingDONTstophere!!! This place is full of goo and gunk. The waiters had goo all over and this is the sort of thing that Really ruins the whole experience. When I order wings I don't want to have to deal with so much goo because goo is bad and I hate it ALMOST as much as I hate gunk! read more

This restaurant has slowly been at a downfall over time. I picked up lunch from here yesterday and got food poisoning! I not sure if they are using bad cheese on the garlic parmesan wings or they were just careless about whether or not the chicken was cooked completely. I called to let them know and all the manager said was that she would give me 10% off my next purchase. Days of sickness and missing work is not worth 10% off. I will never be visiting this wing stop again. read more

Don't get me wrong, I absolutely love wings. After continually recieving terrible service at Buffalo Wild Wings, Wingstop was out go-to wing place. Last weekend we ordered wings. I asked for them extra crispy because who likes gross, soggy wing skin? No one! Just fry 'em a littler extra. Confirmed this with the server on the phone and again when we went to pick them up. Got them home and honestly, they even looked soggy. They had not been fried any extra at all. My hopes and dreams for delicious, crisp wings were dashed and I ended up trying to crisp them up in the oven myself. Why am I paying close to thirty bucks for something I could make myself at home for ten and they would be ten times better? Won't bother with this place again. For the first time in my life, I had this thing called Leftover Wings and even the thought of that gross, undercooked skin makes me gag. Two stars, because the Louisiana rub is bomb, I'll give them that. read more

I think it's a little sad that whenever my husband and I decide to order wingstop at the Fairfield location, we figure we'll get subpar service. We still kept coming back despite our disappointment with their customer service, but our most recent visit will definitely be our last. My husband and I decided to utilize their "online ordering". Placed an order at 7:00pm, with a pick up time at 7:30pm. "Cool", we thought, "That was easy!". We arrived at wingstop, hoping to be in-and-out, but nope. We approached the counter and told the cashier that we had ordered online. He did his thing and suddenly stepped away. I honestly thought that he went to go get our order. There was no "Sorry, we're busy..it'll be another 5 minutes", or whatever. Nothing like that. And seriously - that's all it takes. Just tell me how much longer it's going to me with an apology. Is that too much to ask? ...welp, I guess so. I've worked in customer service for such a long time, which I think has made me patient and understanding when I see a store is struggling to keep up with orders. If there's something that this store needs to do is to be honest with their customers and be sincere. Apologize and let us know what's going on! My husband and I waited until 8:15 to finally speak up and say something after many who came after us paid and received their order. I don't like to complain, because I know how it is. Even when I decided to say something, I said it very nicely. Let me just say - it was a freakin STRUGGLE to get someone's attention. I even made eye contact with one employee, and I swear she then looked right through me as I stood by the counter waiting to speak to someone. When a employee finally acknowledged me, he took a look at my receipt and literally 3 minutes later our order was done...which leads me to believe that it's been sitting out for...Goodness knows how long. Again, no apology, no explanation. He handed us our order, and low-and-behold, our food was not hot. After so many mistakes from our previous trips (missing 2 wings), no acknowledgment from the staff...I think it's safe to say we're done with this location. In that time that my husband and I waited for our food, we literally could have drove to the American Canyon, Vallejo location - heck, even the Vacaville location and be back home enjoying our wings in that time. I really hope the manager of the store and the company reads all these reviews. They need to fix something about their store. Maybe their employees are unhappy? Maybe they are understaffed? Either way, the harsh truth is that this location pretty much sucks. Sorry to say. To all of the customers who are looking into ordering from this location - if you want crap service and food inconsistency, then by all means, go to this location! You're seriously better off driving to American Canyon to fulfill your wing cravings. read more

Decided to let the kids pick dinner tonight and this was their choice. I went along with it and picked up the phone and placed my order. I ordered 5 original hot wings, 10 lemon pepper wings, 10 boneless wings with with a of teriyaki sauce and a small order of BBQ beans. They told me over the phone it will be 16mins. I waited and left my house about 10mins later because the drive alone was about 7mins. When I got there the cashier was busy with the phones, she finally became available and asked if she can help me. I told her I had placed a phone order. She looked it up and said "OK it's ready" I told her I wanted to add an order of bread rolls to my order. She said it would be another 3 minutes which was fine since I knew my order was ready. I was on the phone and realized when I hung up it had been 11mins. I went the a different cashier since she was available. I told her I been waiting for my order, she said to give her a second. She came back and said there was a confusion with my order and is getting it together now. She was a apologetic. I told her it was OK and took my food home. When I got home and took the food out I realized everything was cold. Even the bread rolls that I just ordered.!! I put everything in the microwave and it tasted fine after that. However it wasn't what I paid for. Id have to give this place a two star rating, not just for customer service but also because of the cold food I received. read more

Their first week open, I was not impressed with the service or their ability to take a proper directions.... However, they currently have new members to their team who are so sweet and I am currently a regular (about once a week). On another note, I am a huge fan of wingstop's wings and prefer them to other chains and styles. They are more like a dry rub instead of dowsed in sauces after frying. The fries are addicting as well. True comfort food. read more

If I could, I would say 0 stars but I can't. I used to love coming here but now I see why I stoped coming here. Came here for lunch with a friend on bikes and the cashier was not professional at all. She gave us hell while ordering and wasn't pleasant once our food was done. We decided to sit outside to avoid her and her rudeness. And my friend went inside to wait for our food and once it was ready she uttered "come get your food." That's not how people in the service industry should be talking to customers. Another cashier by the name of Maria was nice enough to bring my food to me outside. I forgot to order a side of ranch so I went back inside to buy one and as I approached cash register the rude one came back and asked "what is it?" Again not how you treat customers. Had I not already gotten my food I would have left. Food was good but the service is down right horrible. I see why this place has such a low rating. Seems like the staff doesn't care either. FYI just order online and pick up and go. DONT DINE IN!!!!! read more

On wednesday 9/4/13 at 11pm I had a pretty aweful experience. When I pulled up to the fairfield location I stepped out of my car and heard the employee (a slightly shorter hispanic man) working the register say "yeah you can tell that one's gay." The other employee behind the counter (taller male caucasian, messy hair I believe) looks at me and nods in agreeance. Then as I get closer to the door the hispanic employee looks at the other employee and says in a very offensive stereotypical gay manner "heyyyy" at this point they, and two customers at the counter, begin to laugh. I immediately turned around and left. I am appalled by this experience and I'll be suprised if the owner hasn't already been sued for a similar experience. The only reason I came to this dump of a restaurant is because barely anything else was open at the time. Good thing there's an in-n-out nearby. read more

Skip the line and order online they said. I ordered at 7:00pm for a 7:30pm pick up. Got to the store and we were a couple of customers behind who were already waiting. I can understand that it's busy but the cashier did not tell us how long our wait was going to be. 30 minutes later after everyone (including those who came after us) got their food we finally got someone's attention about our order and turned out it has been ready the whole time. 30 minutes wasted and our food was cold. It was a shitty experience altogether. They could have handled the rush a lot better and so for that they get 1 star. read more

If you enjoy this restaurant or any incarnation of it, I have little to no faith in your culinary taste whatsoever. The clientele is banal and crass, the workers are barely a step above that, and the food is bland, overpriced and pales in comparison to any of Wingstop's competitors. Why there is constantly a line out the door, I will never understand. read more

Great service wonderfully nice servers, but the chicken seems WAY OVER PRICED especially for the terrible taste of the wings. The spicyness definitely held up its own soo spicy u couldn't even eat let a lone enjoy it. No meat on the chicken, stringy gross. Sorry but won't ever eat there again. read more

WINGSTOP by the mall in FAIRFIELD: FAIL! I agree that people here arent really that friendly. thumbs down for customer service. I was told the order will be ready in 16mins or less but then i waited longer than that. I had to come up and ask coz obviously, they werent doing my order yet. 2 customers after me came ordering huge # of chicken wings and guess what, they got their order ahead of me, and their orders weren't called in ahead. I won't go back at this location. read more

Tried calling ahead for my order only to be put on hold for about 10 minutes.... What's the point of calling ahead? I am finally able to place my order as I'm pulling up. I can see inside and it's totally dead. I'm told the wait is "16 minutes." Ok... Wait inside my car for 10 minutes and head inside. In total, it took me 35 minutes to get my food. Did they just start my order when I came in and paid for it? As I'm waiting, I also notice the lack of urgency in almost every employee. Very disappointing. And they don't even get my order right, so I had to go back inside to get my mushy fries extra well done like I had asked and emphasized twice- on the phone and inside. Horrible customer service. Don't even bother calling ahead. It doesn't save you any time. read more

Great Wings! They key is to call and pick up. ALWAYS give them a least 30 minutes even if they say 15 minutes. You can order days in advance or on your drive over there! read more

I have to give one star because otherwise my review won't post. I love Wing Stop, but this location is terrible! This isn't the first bad customer service experience either so I had to post something. How do you tell me to wait a couple more minutes from m 20 minute wait -I know it's for the fries, then I'm still waiting five minutes later, and the food two orders after me gets theirs with our fries?! We ask another person for our order and they couldn't find it. Fuck this place! read more

Delicious wings and service is quick but the wings are getting smaller and smaller. Cmon wingstop.

If I could give 0 stars for the establishment I would. I am a long-term wingstop consumer without debate, but this location in Fairfield has left a stain on the restuarant as a "hole" in my mind. I bought the 10 piece combo last night, brought the meal home to eat, 30 minutes after eating it I started feeling sick. I then went to bed and woke up around 5 hours later sweating and vomiting profusely. I called the store and spoke to a very unprofessional manager who had the nerve to tell me he did not feel comfortable giving me his first and last name. In that same conversation he told me that there was a food poisoning incident in that store two months ago, and he had not heard of any recent incidents. Then he told me he was not working at the time so my incident did not occur on his shift and sometimes staff members may not cook the meat completely through, which can cause food poisoning. Although I enjoy going to the restaurant, I will not go to this one in Fairfield again becausei It sux life lying around the house, eating popsicles and drinking Gatorade all day after eating dinner there the night before. Aside from the that, I didn't appreciate the unprofessionalism when I called to report what happened. read more

Really disappointed with what is normally very good wings just as I like. Tonight..not so much. I ordered all flats -crispy..instead, ​i got a mix which would not have mattered so much if the wings came crispy as per my order. Additionally, my garlic Parmesan wings had very little garlic and NO Parmesan seasoning. read more

This is what I paid $11 for and waited 30 minutes? Food was mediocre and service was poor. KFC's been making the same thing for years. Don't waste your money or time. P.S. fries are Bella soggy. Try cooking longer. read more

Eh. When your craving wings this place will do. There's not really any other place besides Buffalo Wild Wings. The way the chicken is cooked is pretty inconsistent. The chicken sauce flavors are pretty good. But overall it's just like fast food wings. So will I come here again the answer is probably yes. Is this the best wings I've ever had definitely not. We ordered to go so I can't say much about the customer service except they got our order wrong but it happens. read more

This place is definately one of those "you get what you paid for" places... cheap, but not that good. People were very friendly though, which did help the experience; unfortunately it doesn't help the taste... read more

So I'm not sure what happened. I mean mind you I haven't been in like a year, and a half or so to this location, but tonight was pretty bad. I ordered a 10 boneless combo, I thought is true mango habanero, cause I tend to like really spicy things. The guy at the cashier informs me it will be 13 minutes. I mean even I know it's a give or take type of situation and usually wait times don't bother me given most of the orders seemed to be online or call ahead. This is what bugged me, is the staff. A few of them were back there just chilling with headphones on and stuff. Not sure if they were on a break but still that looks hecka unprofessional to be where the food is at just chilling and talking. On top of that it seems someone called ahead and then paid "okay we'll get started on it." They leave come back...and there all "yep we just need to cook it." And then he comes back a third time. Sees a bag and asks if it was for his order and one of the cashiers go "um I don't know." Mind you this is while I was waiting for my order which it had been already 30 minutes. 10 minutes later the guy who I assume was the manager or supervisor on duty said he'd check on my order and suddenly they had to cook mine. It wasn't too long of a wait after that but still, not a single "I'm sorry" to me or any of the customers who waited very long. What's worst is the mango habanero wasn't even spicy. I had NO napkins in my bag. Not sure if that's just this location or not because the one in Vacaville gives napkins. And I started having stomachaches shortly after eating half of my food, so I'm not even sure if the chicken was all the way cooked. I really don't recommend this location read more

Amazing staff always friendly always smiling and understanding the customers!!! Always working as a team.. good job

Ate there for the first time ever today. We ordered boneless family pack, and for what we paid, it was worth it. The Garlic parm wings are are amazing, and the hickory bbq! The fries are awesome, and even better with their ranch, which is the best ive ever had! Cole slaw was on point. But, the boyfriend said the beans and potato salad were just ok. Also, I think we were supposed to get rolls, but we didnt. Either way, the food is freakin aewesome,andi cant wait to go back. read more

Wing's themselves I would give 4/5, like the flavor a they offer (lemon pepper and Cajun really good). Fry's are hit and miss, sometimes can be great sometimes can be really soggy. With that said this could be the worse managed Wingstop I've ever been too. They tell you 15min on phone just know that means 30. Check your food EVERY time because guaranteed you're missing your dipping sauce or your sides. Whoever this franchise owner is might either a) want to actually manage his store or b) hire someone who can. read more

This is probably one of the worst we have been to. The most pleasant part was the guy who took our order. They already had chairs up at 11pm. Making you feel unwelcome to stay in their restaurant. I understand people want to go home and there is a lot to do to get out at night but still unacceptable. When we got our order, the chicken Luke warm as well as the fries were cold. The girl behind the counter was snappy. I asked for additional ranch and now they say they had to charge when they never have before or at any another wing stop restaurant. Needless to say it was also dirty as well as a lot of stuff on the floor. Definitely DO NOT RECOMMEND THIS LOCATION. read more

This review is just for customer service, the wings themselves are taking forever. Walked in, ordered with a bored looking cashier that mumbled everything. 10 minutes after waiting walked up to check the status of my dine in order, am aggressively told that it's gong to be "15 mins if not more." There's barely anyone in here, and the folks working in here look just as annoyed as I feel. I'm going to pieology next door. read more

Ordered online in SB Sunday. 30 piece wings family pack. Order was ready at pick up. Came home to find out I was given the wrong order. I called & told them the problem. They apologized & said they will correct it. I told them that I couldn't go back on Sunday and that I can come back when I can. I thought they weren't going to keep their word. FF today, Friday night. They gave us our correct order with no problem. Thanks for making it right! read more

Employees were ok; taking order. Wings were very salty& they reduced the size in half; complained to location; on hold for 13 min. Then I spoke with someone named Bernadette who couldn't decide if she was a manager or not. She was not concerned with our food issue; the resolution she offered was 10% off our next order. After wasting $40, on this order, there will not be a next order for me or any of my family members. My recommendation to anyone considering this location: "DONT" read more

Stupid store won't take 50$ and no store close does either, you have to go out of your way to break it. Just take my damn money you morons

Just wanted to say them was the best wings I ever had it was my first time ever having them and it was just perfect The fries was done pretty good the wings was cooked perfectly if I could give a 6 stars I would. Everyone who was working there gave me great customer service I got my food pretty early then the waited time. read more

Service is terrible. The big lady can't even pronounce names correctly so I didn't even know my food was done.

I don't know if they are understaffed but lately my order has been taking about 30 minutes to be done. Each time it's 10 pieces so I'm not sure how it went from a 16 minute wait to way longer. The wings are still great though and the staff is fine. Wait time just sucks read more

Went last night with my wife, she loves the lemon pepper wings. Ordered and was told 15mins no problem as I went over to panda next door for my food. We went back and was told 5mins. It took over 30mins for her food, employees just standing around talking to friends that came it, not to mention I know weed is legal now but come on 2 out of the 5 employees were over the limit if there was one. Last time we go to this one. read more

Good wings here, but they can take a long time to be served. Wingstop is about the equivalent to Buffalo Wild Wings based off of taste but a quicker option. The soda machine is cool but nothing else is too special about this place. read more

good service no complaints. Lemon pepper was good. Mango was a little bit dry. But all in all good work

Wings werent really thay good but the soda machine in there is dope! Over 100 flavors of soda! Strawberry, grape & peach sprite! Thats something ive always dreams about! Hahaha read more

Wingstop - 8 flavors of sprite!? - Chicken Wings Near Me - Fairfield, California

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If I could give this place 0 stars I would. Couldn't Accept a large bill for payment, even though I was spending $42 for wings. I had to pay EXTRA for sauce since my order didn't come with it. Service was shitty, I wouldn't bother going to this place again. read more

It's just so upsetting that I ordered a classic chicken wings and they gave me a boneless.