Great customer service everything looks good employee are very friendly and kind help me along with ordering

don't order from here they give the delivery drivers the cups and have them make the drinks for you then put the sticker on just seen a delivery driver out his fingers in the cup while making the drink this is unacceptable read more

My husband warned me not to order. Wish I would've seen this locations stars before ordering too...service wasn't great either. Walked in for a pick up, waited in line, then the man asked me to wait while he slowly refilled the receipt machine..I will be calling tomorrow for a refund as I am too embarrassed to call same day. ALL of my wings were dry, all 15! Took bites out of all and more than half of the meat was straw in my mouth..not fresh, beyond dry. read more

Wingstop - More than half of my fries were crumbs. Looks like the owners are trying to cut corners and serve scarps. - Chicken Wings Near Me - Hillside, Illinois

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The last few times we've ordered from here it has been such low quality. I get that it's a chain so my expectations are already set. But this is bad. Extra crispy wings are extra soggy, the fries are gritty like there's sand on them, they always always forget things in our bag. So frustrating. I don't know if the ownership changed but something happened and the quality is LOW. read more

The quality and the preparation of the food was awful. There was no lemon pepper on the wings which were cooked to a crisp. So glad there is a new wing restaurant in the area, Wing Snob, as Wing STOP Hillside needs to STOP read more

The wings are the texture of a leather shoe. And the menu is designed to make you eat the meals

They are hiring better staff than the girl with pink hair... new girl I heard they called her Christy, well she was so kind and respectful to all the people there she was doing like 3 ppl work. The staff here today really do a good job. They always had a smile read more

The worst wing stop around horrible service workers are rude and cannot understand how to take orders

Ordered online for Super Bowl Sunday. Order went thru and paid for at 3:37pm. I'm still here waiting on it at 6:39pm. Had I not come into the business I would not have gotten my order. This is a disgrace to all wingstops. The owner walked in and said how backed up are we. I get the business needs money but when your staff notices its backed up you can turn off door dash grubhub all those delivery services. You need to work on your operation Chicagoland Wing Kings or you will lose alot of business. Update I received my food and the cashier had to check and make sure it was paid for. Why would I stand there for 2 hours waiting to pay? You lost my business and I will surely be spreading this review on social media. read more

Wingstop - Another picture of customers waiting on their food that was ordered prior and paid for. - Chicken Wings Near Me - Hillside, Illinois

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Worst Wingstop by far. Don't let the recent positive stars/ reviews on Google fool you. The staff is rude. ​Had the worst experience directly with the franchise owner while picking up an online order. Seriously, all that had to happen was hand me my order (which was paid for already), and done, right? Not so. I must've resembled someone he had a previous altercation with, or maybe something else​, because as soon as I walked in the door his greeting was, " what do you want?" No customer service whatsoever, or at least to me anyways. ​ Do yourself a favor and go elsewhere if your name doesn't end with Patel, or something similar. read more

I have been going to this locations for many years. The food doesn't disappoint other than an occasional issues with the fries being slightly undercooked to my liking. I have to remember to ask for them to be well done. Lately, the wait time for wings has been crazy. I've gone in at three different times during the day to be told that the wait for a six piece combo is 45 minutes. There is an entirely new crew and they seem to be very inefficient. Not sure if management changed recently or what. There are usually numerous people waiting longer times for to-go orders. Something has changed and not for the better. This is a popular spot, but it won't be if this continues. People will just go to other locations. Is the same manager, Lak, in charge? There also seems to be more issues with the pop dispenser. It's like it's not regularly checked. It's kind of a mess now. And when you use the virtual assistant on the phone to order your food, it always says the wait is 45 minutes. I just drive to another location to get my order in less time. I want to keep coming to this location but not if this type of service continues. read more

Food was good but the employees need to act professional, they missed up my order twice. Too busy talking and not taking care of the customers read more

Can Wingstop ever be on time?! I knew there was going to be a long wait when I walked in. Everyone looked at me with pity in their eyes. So many people waiting for their orders. I ordered online and my order was supposed to be ready at 7:21. FYI, that was 16 minutes after the order was placed. I didn't get my order until 7:38. The problem is that people love wings and Wingstop wings are really good and that's probably why we come coming back. Soo annoyed. read more

The indian women that takes orders always has a terrible attitude every time i go in. Im pretty sure she gave me food that had been sitting for a while when i went in the last time since i complained about her to her general manager. I spend way too much money at this establishment (because my kids and i love wingstop) to deal with a funky attitude everytime i come in. read more

Worst customer service ever. The employees treat you with such disregard and our so blatantly rude it's ridiculous. My mind is blown that this place is even open. Would rather drive 30 minutes to get wings from somewhere else. Will never return. read more

If I could give this place 0 stars I would. Showed up at 12:25 when they close at 1 and they wouldn't let me order because they said they don't take orders after 12:30. Why stay open until 1 if your not taking orders past 12:30 read more

Food was cold tender was overcooked hard as a rock someone might have eaten off them and over seasoned might have been because it was late when I placed my order don't think I go back read more

Customer service is amazing Service was quick Location was spotless! Great job guys! Daughter loves them read more

Wingstop - Lemon pepper bone in - Chicken Wings Near Me - Hillside, Illinois

I Love this wingstop! It's very clean and has good atmosphere! The Manager Stephanie was so nice, They we're busy at the time I came in and I was asked to wait a little bit more I had no problem and she gave me a drink while i wait. Stephanie also gave me 8 extra wings! She didn't have to because I understand how busy they were I also saw her handling a complaint situation like a pro she was Explaining their policy to the other person which was yelling at her but she handled it like a pro Always Being kind and positive! I loved her attitude I also loved how everyone was working together and how they communicated. The food was amazing I will be coming back more often! read more

This place is trash I went in and ordered a Cajun meal chicken sandwich they had me waiting over 20mins people that ordered bigger orders after me got there food before me I finally got up and asked how much longer and the guy at the register and he looked at me confused and asked for a receipt when he didn't even give me one and I still waited more time after I received my food the chicken in the sandwich was over cooked like if they left it in the fryer and just forgot about it and remembered once I asked for it it was so crunchy and hard very disappointed read more

So, we like hooters wings.... wanted to try something different Wingstop is not now not even in my "Go Back" list. Our order took over 30 minutes to be ready and we were the first order of five they had to prepare. So all that time to get over cooked wings and UNDER cook wings.... not to mention the over salted fries besides the fact of they're almost dark brown color. Just not even an okay experience. No napkins but a paper roll and no trash can available to throw away our 20 out of 30 left over wings.... Very disappointed. read more

Wingstop - Chicken Wings Near Me - Hillside, Illinois

Let's start about my recent orders May 20 I placed the order for two combo meals and I was missing a order of fries I called the restaurant soon as I get home and realize they say that I could come pick up the order of fries within two weeks on May 25 I placed another order for one combo meal two chicken tenders and an extra cup of ranch which was online at wingstop.com like the first order I called the restaurant after to request that the missing order fries be placed with my new order Marley on the phone she said yes she said she didn't see it in the book I offey my order number all in all she said yes she would places it with my order but when my husband went to pick up the order the general manager put up a fight about a order of fries and didn't put it with my order like was agreed-upon on the phone the customer service is terrible this place is terrible I complained months ago about recovering potato wedges instead of fries the shape matter because Wingstop does not serve potato wedges you can tell every since they got new managers new ownership the restaurant quality of food the restaurant quality of customer service have went down terribly I will not be back to this location read more

Welp they let me down AGAIN! I run in at 11:50 pm, the doors are open and nobody is around to assist me. After about 2-3 mins a female came out the bathroom and said we're closed. Well their closing time says 12am and that's when they should take the last order. Doesn't say anywhere kitchen closes at a certain time. This is exactly why I fell back from patronizing this location. Service is just too inconsistent here. read more

The manager... is a problem. I literally came in just to say the bag was open when delivered from Uber. I said I know it wasn't your fault, but just as a FYI because they are doing business with Uber Eats. First, she ignored me and laughed as I was calmly explained the issue. I then asked if she could come up so I could express how her response was unwarranted. She preceeded to be snippy and nasty. I have given this place too much money to get this kind of service. read more

I have had my issues with this place over the last few years of coming here, mainly just due to the fact that it always takes forever for the orders to ring up. But I do like the food so I never complained. Tonight though, I ordered delivery with one of their delivery partners. Our delivery driver called to tell us that she went to pick up the order, and it wasn't there. Then someone walked in and said they had taken the wrong order, and returned the bag of food with a tampered seal. They refused to remake the food because of this, and she witnessed them re-packaging the food. I called the store to get their side of the story and they just denied everything and said the order was still waiting to be picked up. I believe that is a big time health code violation, even when we aren't at risk of some random person spitting COVID-19 into our food. I seriously can't believe they couldn't just take the loss for giving our food to the wrong person, and actually accept a tampered food bag to try to pawn back off. Just re-make the damn order, but no they refused. read more

Worst service i have ever gotten in my entire life. I dont ever write reviews but this place is terrible so its well deserved. I waited an hour for my food, watching people come in and get there food before me. Just to get my food and it was undercooked. read more

Ordered online January 19 2023 and order was canceled still waiting for refund have contacted corporate customer service 3 times and placed complaint with BBB HORRIBLE CUSTOMER SERVICE read more

Tip to management. Don't have someone standing the literally throwing coin after coin into the register for minutes on end when people are trying to order. To the point in which the other cashier and the customers have to repeat themselves multiple times. read more

I've bought wings from here and could not eat them because they were under cooked. I tried again and requested "well done" as suggested by a friend and they were better. Sometime I call to place order and there's noise in background and person answering phone tends to be unprofessional. Today my requested well done wings were dry and undercooked and fries were dry and looked old. I will never go back to hillside location. This location is aweful!! read more

I ONLY come here on Monday/Tuesday (if you know why then give me pound) I've tried most of the flavors and only like the garlic parmesan wings. GREASY & OILY but i love them. I can't eat too many otherwise the next day I'm in the can thinking about teenage years when I could eat whatever I want. The Cajun wings are my 2nd favorite. flavor. Order online or call in your order or wait 20-30 minute's up to you. Fun slight fact they opened up around Nov 2012 around thanksgiving. read more

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This is the worse Wingstop I been in. I know it hasn't been open for more than 5 years. They have gotten my order wrong 4 times! This location is about 5 minutes away from me and i don't like coming here. I go to the Elmwood Park location, which is 20+ minutes away. I never see the same people working, bunch of kids listening to trap/rap music. What's worse is that i order the same thing each time! I ALWAYS have to ask them to make my wings "well done " because if I don't, I'll get under cooked wings. read more

Food was fine. Service and cleanliness of store is horrible. Floor is sticky and dirty. Service man behind counter making food not wearing a mask. Ordered my food online per the website food will be ready in 15 minutes. Got to the store in 20 minutes had to wait another 20 minutes for my food. What was the purpose of ordering ahead if you're not going to make it until I get there. The state order state you can't enter a store without a mask yet there were a group of kids in the store laughing and goofing off and not a single one of them had on a mask. I will no long go to this store. read more

I frequent this place and I usually order online via the app but this last time my order was wrong. After getting home, I realized this and upon returning they fixed it. They actually forgot a portion of my order. No apology, nothing. Won't be back for awhile. I gave 3 stars because this is the first negative experience for this location. I would've been fine with a simple apology but I only got silence. read more

Great customer service. I ordered online and doordash messed up on the deliver. Lake the owner delivered me a fresh order personally. Awesome service. read more

Very quiet and clean environment. The staff were friendly and quick with our order. Also there was a man who appeared to be homeless asking people for food and money. The man went into the bathroom and then filled up his Sprite bottle up with pop from the fountain dispenser. The manager quickly asked the gentleman to leave without causing a scene. read more

Wingstop in hillside is a great area to come and hang out with friends, or even have a casual dinner with your significant other. There's sports channels/news playing ahead on the TVs around. You get your variety of flavors you can choose from for your wings, as well as fries, a drink, and they also offer celery and carrots. Of course those things are an upcharge. You can choose from bone-in or boneless wings. I love the Louisiana rub for bone in wings, they are nice and crispy with the dry rub. Although the downside is they out way too much on and its then way too salty and overpowering. However their fries are awesome, sweet and salty. You can order through their app, over the phone, or in person. I've ordered through the app for pick up before and have never had a problem. Their staff is helpful and friendly, the place and tables are always clean. It has a nice, friendly ambiance. This is just your average, small wing joint, definitely give it a try. read more

There are few places as good as this location. The owner lake always is there to help the customers pick out great flavors and he is never just selling for the sake of selling because he warns you if you tell him you can't handle heat on your wings. That's great honesty because I have been to places where other owners will sell to make a buck but this guy is nice. The place is always clean and the employees there always seem to have a smile on their faces. The most important though is the food, wow it's always fresh and hot and tasty. I prefer the mango habanero flavor but just tried the new Jamaican jerk flavor and it is soooooo good. Thanks Wingstop! read more

I don't see how this place is still in business. It took 45 minutes in the event with two customers in the store... One was just getting fries. I wish there was another franchise closer.... But if this one went out of business I wouldn't be surprised. It took 5 minutes to refund 29 dollars... read more

I did not enjoy this place at all! I ordered 20 wings half bone in and half out.. order was incorrect, cold.. and management was on their cell phone at the register. I hate horrible service! Won't ever go back again.. read more

Wingstop - I was 4th in line... she was unconcerned... - Chicken Wings Near Me - Hillside, Illinois

Called an order in, haven't been here before so asked how orders come like how many wings what comes with what so on and so forth .. I understand that kids these days don't know how to have conversations with adults but come on. I don't work there? I'm simply asking how to order. That's all. Talk to me. Tell me what to do. SPEAK. We walk in to pick up, nice girl was the only one who was attentive. The boy ( who answers the phone ) I say boy because. Well.... he just didn't care. I try to talk ask questions and all I get is starred at. KIDS THESE DAYS. Won't be back- BY the way our order was wrong! And we got the same 2 orders!! It was so simple!! Jesus lord help me read more