IGNORE THE TWO 1 star Reviews, Ive been coming here for years and Ivan has always been HONEST! He…read morehas been building an Amazing Reputation for himself for soo long ! , and ive seen the Hard work he has done to keep me Happy with the Service he provides! And he always Finishes on time! He is Very Friendly and you can definitely feel his Positive energy!

warning do not go here ivan(the owner) will tell you a price then when the time comes after repairs…read morehe will tell you a more expensive price and he has kept my vehicle now i have to take him to court.

Awesome new place. They have absolutely fair pricing. Quick service and break down all the costs of…read moreregistering a vehicle. Definitely beats going to the mva. Hope to see the business grow! Will definitely return in the future.

I came in for an inspection here at Vicente auto repair and the service here very professional…read more Especially the help from Nancy at the front desk who was wholesome and welcoming with an upbeat attitude towards assisting being my first time here. Thanks a lot for the help.

Came here to get my SUV inspection done, Vanessa and her team, was professional, hospitable, and…read moreextremely knowledgeable. The office is clean and the location is safe and ideal in Bladensburg, I highly recommend, great value

Muchas gracias a Rafael y Aníbal, me ayudsron a conseguir el vehículo que yo quería, muy buena la…read moreatención los recomiendo mucho

A LA COMUNIDAD HISPANA, POR FAVOR DEJEN DE IR AQUÍ!! SON MENTIROSOS Y NADA PROFESIONALES!!!…read moreSi pudiera dejar un commentario sin dejar una estrella, lo haría. Mr. Car es el peor lugar para comprar autos. Se aprovechan de la comunidad hispana haciéndoles parecer que tienen ofertas maravillosas y que en ningún otro lugar pueden conseguir un automóvil asequible. Intentaron ensuciar a mi familia. Les hicieron dejar un depósito por un auto que ni siquiera estaba en su lote. Para colmo, les dijeron que su interés era una cosa y cuando vine a ver el papeleo era casi el doble. Cuando fui al día siguiente se enojaron muchísimo por que les pedimos un reembolso. El gerente Byron García me dijo que les dijera a mis padres y a mi hermano pequeño que fueran más responsables, mientras ellos estaban a mi lado. Todo porque no queríamos seguir adelante con el horrible trato que les hicieron. Luego, después de ir y venir, nos dejaron arriba durante casi una hora mientras el gerente y su personal de ventas estaban en el sótano haciendo Dios sabe qué. Luego, el gerente se acercó y nos dijo que podíamos obtener un reembolso, pero que teníamos que recogerlo en la ubicación de Bladensburg, lo cual no tenía sentido porque claramente fuimos a la ubicación de Gaithersburg. Después de alzar la voz, Byron García se enojó aún más y me dijo que no necesitaba hablar conmigo porque el trato no se hizo conmigo, sino con mis padres. TO THE HISPANIC COMMUNITY, PLEASE STOP GOING HERE!! THEY ARE LIARS AND NOT PROFESSIONAL AT ALL!!! If I could leave a review without leaving a star I would. Mr. Car is the worst place to car shop. They take advantage of the Hispanic community making them seem like they have wonderful deals and that no where else they can get an affordable car. They tried to do my family dirty. They made them leave a deposit for a car that wasn't even in their lot. To top it off, they told them their interest rate was one thing and when I came to look at the paper work it was almost doubled. When I went the next day they got super mad we asked for a refund. The Manger Byron Garcia told me to tell my parents and little brother to be more responsible, meanwhile they were right next to me. All because we did not want to go through with the horrible deal they made them. Then after going back and forth they left us upstairs for almost an hour meanwhile the manager and their sales people were in the basement doing God knows what. The manager then came up and told us we can get a refund but we had to pick it up at the Bladensburg location, which made no sense because we clearly went to the Gaithersburg location. After raising my voice Byron Garcia then got even more mad and told me he didn't need to talk to me because the deal was not made with me, but with my parents.

My SUV was involved in an accident when another driver hit me, and I chose STERLING to handle the…read morerepairs. I couldn't be more pleased with the entire experience. From the very beginning, their team walked me through the insurance process, answered all of my questions, and even helped arrange a rental car, which made the whole situation much easier. The repairs were completed on time, exactly as promised, and the quality of the work was excellent. I recently returned to STERLING for service on another issue and once again received the same exceptional level of care and professionalism. Their communication, attention to detail, and commitment to customer satisfaction truly stand out. I highly recommend STERLING to anyone in need of quality auto repair and outstanding customer service. 5 stars all the way!

Sooooo...someone HIT MY CAR. SMH. And of course, there was a whole little situation surrounding…read moreTHAT. Because apparently, getting your car hit can't just be a simple inconvenience. It needs a storyline too. Enter Sterling Auto Body Shop... If you've been following my Yelp reviews for a while (and I mean WAY BACK) you may already know I have serious BMW MECHANIC PTSD. Some of my earliest Yelp reviews document the foolishness. So when anything happens to my car, I'm already preparing myself mentally for another episode. Thankfully, that wasn't the case here. Antonio, the manager, was very kind, helpful, and actually listened to me. Now, he likes to tell STORIES. A few too many for me, and some of them weren't quite landing, LOL, but I could tell he was genuinely trying to make me feel comfortable and help me through the process. He gave me a thorough estimate, told me how long the repairs would take, and my car was actually DONE within that timeframe. No chasing people down. No mysterious delays. No "we're waiting on..." every other day. THANK YOU! They're also a BMW Certified Auto Body Shop, which mattered to me because, again...Mechanic PTSD. When I picked up my car, I had to give them their credit. My baby was looking BRAND NEW again! The body work looked great, and they cleaned both the exterior AND interior before returning it to me. Okayyyyy Sterling! After somebody hitting my car, the drama surrounding THAT, dealing with insurance, repairs, a rental, and everything else that comes with somebody else's mistake...I was just ready to have my car back. And I got her back looking GOOD! Thank you Mr. Sterling...

Great people and a really welcoming environment. From the moment I walked in, I felt comfortable…read moreand well taken care of. I worked with Keysha, and she was super kind, patient, and helpful the whole time she made everything easy and stress-free. What I liked the most is how they treat you like family, not just another customer. The whole team is genuine and professional. I'd definitely recommend this place to anyone looking for a car

I am extremely disappointed and angry at the way I was treated by IAD Autos. This dealership is a…read morecomplete scam. They sold me a car under the promise of a 20,000-mile maintenance warranty that was supposed to cover repairs, oil changes, and electrical issues -- but it was all a lie. After the first oil change, my car showed that the oil was still due. Then the check engine light came on shortly after. When I returned to get it fixed, they refused to cover it under warranty and charged me out of pocket. When I complained, I was treated with complete disrespect. Their secretary was rude, their staff was unprofessional, and no one seemed to care about what they promised me at the time of sale. I tried to resolve the issue again, and the staff got even worse. [One of their staff members shouted at me, got in my face, physically stepped on my foot, and tried to intimidate and bully me.] He cursed me out, disrespected me, and told me to get out of the office like I was trash. I have an amputated wrist, and I truly believe he was trying to take advantage of that to intimidate me. This was a disgusting experience. These people are not professional, not honest, and not safe to deal with. I will never forget the way I was treated. What they promised and what they delivered are two different things. If you care about your money, your safety, and your dignity -- STAY FAR AWAY from IAD Autos. The cars they sell are unreliable, their promises are fake, and their customer service is beyond terrible. I'm taking legal action and I encourage anyone else who has had a bad experience to speak up. Customers deserve better than to be lied to, cheated, and physically assaulted by staff. S I

I had a FANTASTIC buying experience from start to finish with BMW Silver Spring. Jacob Jay was…read moreoutstanding and did "above and beyond" what I expected from him as my sales representative. I could tell that he sincerely loves what he does for sure! Quite knowledge and accommodating. I do recommend BMW Silver Spring. All the staff were amazing...to the front desk greeter, to even the finance representative Bridget. I cannot thank them enough! :-)

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

We have bought a lot of new vehicles in this short time on earth. I have to say that Arles Abarca,…read moreClient Advisor, has to be by far the best Salesman that I have ever dealt. Mr. Fitzgerald should be elated that he has an individual Like Arles working for him. Very professional, courteous, respectful, worked very hard in finding the right G80 and working with us to make sure it was right. He should be very proud of himself for his work ethic. Thank you very much Arles for all you did. Teri and Tom

I had been looking for a new car and decided I really liked the Genesis models. Had a bad…read moreexperience at the Fitzgerald Gaithersburg dealership and ended up at the Fitzgerald Rockville dealership. Worst car buying experience ever. First, I was told I couldn't transfer my personal tags to at leased Vehicle. I informed that I had done it on five prior leases of different vehicles. They grudgingly said they would do it and then I ended up having two different title numbers issued. Ended up spending hours at the MVA trying to sort it out. I also never received the fragrance cartridges that were supposed to come with the car. I emailed the dealership twice and never received a response. All of the paperwork for my lease was digital and was supposed to be accessed by a password that I created. Tried to access that paperwork when I went to the MVA and the password didn't work. It said the only way to reset It was to contact the dealership. I called and told them I needed it reset immediately because I was at the motor vehicle administration. My call was transferred to some extension and nobody ever called me back. I escalated all of my issues to Genesis corporate and was told somebody would reach out to them and have them get back to me right away. I got a call back from corporate two days later saying they had tried to call Fitzgerald, Genesis of Rockville and they never received a call back! I have been a Lexus owner for 15 years because the service was incredible. I have never been treated so poorly by an auto dealership in my life. To add insult injury, it is the hardest dealership to access and try to park in because there is absolutely no space for parking there. It is also hard to get in and out of because of the traffic. At this point, I would cross the American Legion bridge just to find a different dealership.