Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

One of the biggest mistakes I've made was buying my new car from DARCARS Silver spring . The…read morecustomer service was extremely disappointing. From the sales manager to the regular staff, everyone treated customers poorly and unprofessionally. Based on my experience, I would not recommend this dealership to anyone.

Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

So I originally came in yesterday to collect the part that I ordered, which was the Honda emblem…read more(something so simple). I got there and they said they couldn't find the part... so I'm like I came for no reason i see. The guy in parts stated that we can reorder it for you and you can pick it up tomorrow. They said they can't ship it to my house or another dealer smh. Just overall an inconvenience to my day. I came the next day to pick the part up and asked for a complimentary car wash and they declined....just ridiculous. One of the worst dealers I've been to. If you must go to Honda go to the one in greenbelt and just ask for Lateef! He's great! Never coming back to this silver spring location again... Update: the owner gave me a phone call and apologized to my situation and I was able to get a car wash the following day. So I did appreciate that. Raheem was very kind when I came back in and got me sorted

Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

I discovered this please via USAA. I submitted a request for them to purchase my vehicle which was…read morea 2014 Jeep Cherokee. After a warm welcome the appraiser informed me that he was not interested in purchasing my vehicle. However, he provided me with such great insight on how I can get the most money for my car. I highly recommend purchasing a vehicle from them. They are very reputable and honest which explains their high rating. The shop mostly had Japanese cars. So if you're interested stop by. Great experience

Opps, I forgot to leave a review for these guys after my purchase. Sorry guys!…read more I'll say this, this place always has a plethora of clean, well kept and reliable cars. How do I know? Well I got my CR-V here a few months ago. I'll say this, you don't get the pushy schmooze salesperson pummel to the face here. Nope, instead I got a welcoming first impression by a very beautiful young lady. Hopefully she doesn't read this, the staff is also very friendly may I add. I came in with the intention of buying a Jeep Cherokee, had bank check ready to rock. Turns out they had something else I wanted. A 2005 Honda CRV, which I had seen online and the pictures were spot on. I'll note this, often times you don't get the right pictures or too little pictures. Not with these guys, you can tell they are selective with what they sell. My CRV has been a great addition for me and has been an educated reliable purchase. Oh one more thing, they have a cool Snap-On tool box. As car guys, we can appreciate that anytime. I know I do with mine, these guys are true car enthusiasts and experts. Many Thanks, I'm still looking for a Jeep Cherokee........

Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Everyone was great! Edison was professional, kind and knowledgeable (he did talk a bit much for me,…read morebut that could be a tactic they use, lol). Showed me only what I asked for, a little slow in showing me the numbers as requested but he finally got it and we got down to business. I also liked that he and the sales manager showed me the benefits of leasing vs buying and the extreme monthly price difference. I was looking at the Copper Crest Lexus RX350 and wanted to trade in my Audi Q5. They worked very hard to get me to my idea monthly payment but unfortunately it was out of my comfortability amount to pay. They kept in touch to really make the deal work and I appreciate that very much. Oh BTW, they did an amazing job renovating the store, because when I had my Lexus IS250 it was small and outdated. When I am ready to purchase, I will definitely go back!

The good is that's a nice dealership with a lot of vehicles in the lot; I went there last week to…read morepurchase a Lexus RX350 premium SUV and got the run around. I wanted to purchase it in cash, but the would not offer me a discount for the price I wanted.

My back right tire was grinding/scraping so badly that I was clenching my teeth every time I drove,…read moreknowing it meant something awful and expensive that I just kept delaying since I didn't have a trusted mechanic. I saw some good reviews for this location, so I drove by on a Saturday right before they closed and chatted with the owner, Brian. He hopped in the car and drove 1 yard, immediately told me what he thought it was, and warned me to avoid driving the rest of the weekend as grinding the wheel in extreme heat was risky. He said to come back first thing Monday morning to get it lifted up and properly examined. Came back Monday and the team figured out I needed to replace the caliper and brakes. Price was fair and they said they could do it same day within 3 hours, so I let them work on it and had them do an oil change as well. I'm very grateful for Brian and his team, taking the time to explain what was actually needed and why, and not overselling me on additional services. I'm so glad I finally found a new trusted mechanic! Will definitely take my car to Brian and the team for all future maintenance services.

I'm so thankful I came across four corner auto care to fix my car…read more Brian (Tenzin) promptly responded to my request to fix my car which I hit against cement in a parking garage (after dodging an old lady walking down a dark ramp...everyone was okay). Brian estimated that he could have my car fixed within a few days. The whole job took one week because he found other significant damage in the interior of my car which I didn't know about. Overall he communicated well, asked if I wanted to fix everything and had such a positive attitude. Also they do excellent work for a reasonable price. I almost wanted to keep this gem to myself but the world (or Silver Spring) needs to know where to go for superior auto care whether mechanical or auto body. They also cleaned the interior of my car. I don't want to come back for anything other than oil changes but if I need a job done in the future, I know where to go. I think the pictures speak for themselves to demonstrate high quality service.

I had a FANTASTIC buying experience from start to finish with BMW Silver Spring. Jacob Jay was…read moreoutstanding and did "above and beyond" what I expected from him as my sales representative. I could tell that he sincerely loves what he does for sure! Quite knowledge and accommodating. I do recommend BMW Silver Spring. All the staff were amazing...to the front desk greeter, to even the finance representative Bridget. I cannot thank them enough! :-)

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.