Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

I had a FANTASTIC buying experience from start to finish with BMW Silver Spring. Jacob Jay was…read moreoutstanding and did "above and beyond" what I expected from him as my sales representative. I could tell that he sincerely loves what he does for sure! Quite knowledge and accommodating. I do recommend BMW Silver Spring. All the staff were amazing...to the front desk greeter, to even the finance representative Bridget. I cannot thank them enough! :-)

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

VW is about to hit 250,000 miles Eric and his team have taken care of my car for the last 125,000…read moremiles I'd say. They have been extremely instrumental in keeping maintenance on this vehicle so that I could reach that milestone.

Everyone knows that finding a good car mechanic is like finding a good plumber or electrician or…read morecarpenter - easy in theory, difficult in practice. You'll end up with a friend of a friend, or that guy your cousin used in 1991 whose rates have tripled, or the guy whose mantra is "don't worry, I got this" So it's with a lot of surprise and pleasure that I report that I finally found a good car mechanic who meets the holy grail of criteria: honest, smart, good people person, nearby, good rates, great front desk. Eric is the mechanic, and he not only knows which way is up on your car (not always a guarantee, trust me), he will explain why it is up and not down and how it might be even more up, in plain English, in a completely understandable way. Not a common skill, believe me. He clearly is all about cars, is a total car person, and I'll be having him do everything I can't do myself from now on. Kristyn is up front and took care of things lickety split. Smiles, laughter, and good vibes great you when you walk in, which also is a pretty rare thing in the scowl-heavy world of mechanics. She's a gem. One last note: the garage is incredibly clean. I have spent a lot of time about cars and mechanics generally and I have seen some stuff in my time, and Eric's garage is by far the cleanest I've ever encountered. No black smudges on the floor, all tools in their rightful place, everything seems color coded or to be in a purposeful place... I was impressed. The real deal, ladies and gentlemen - a really great car shop.

Low prices and experienced mechanics. Great service. Honest. Been in business for over 30 years!…read moreQuality and value outstanding.

This is one of those places that's so great, you're scared to tell people about them. What if they…read morebecome so popular that I can't get an appointment? Olney Car Care are hands down the most (only?) honest mechanics I've ever been to. We took my husband's Lexus to the dealer for repairs and they quoted us $7500. Olney got it done for $3000-- and did it well. We've been going to them for three years, and it's been the same story every time. Extremely reliable service at honest prices. The mechanics are also very nice and easy to deal with. I no longer live in Olney, but still drive 30 min just to take my car to these guys because there's no one better. Highly recommend. Just don't take my appointment! :)

Joe and his team are awesome. Service is top notch, they're honest, and pricing is fair. My family…read moreand I have been coming to him for years, and we trust no one else with our vehicles!

This review is a long time in coming- Joe Basile has been my family's mechanic for nearly 30 years!…read moreHe is exceedingly honest, and his work is excellent and fairly priced. I've had both foreign and domestic cars, and Joe helped me with all of them. I have recommended him to several friends, who in turn have been going to him for many years as well. It's such a comfort to know you can trust his assessment of what work needs to be done, and what doesn't.

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Incompetent. I took my car to go see this charlatan on Wednesday February 6th. The check engine…read morelight in my car was on and there was a noise coming from driver side (left wheel). He told me the check engine light was because of a defective oxygen sensor and the noise was because of a bad wheel bearing on the driver side tire. Nothing that he did fixed either of these problems. The noise never went away and the check engine light came back. I took my car to Firestone this morning. I should have gone there first. Instead of wasting $500 at his shop. Firestone discovered that the noise was actually being caused by a bad wheel bearing on the right side (passenger side). Additionally they found that the check engine light was being caused by a bad intake manifold in the engine. So this man who claims to be a mechanic incorrectly diagnosed the problem and fixed something that probably didn't need to be fixed. All so he could get paid. That is such an incredibly short sighted attitude for a businessman. Now I know he's a liar and a cheat. In addition to being a very bad mechanic. DO NOT GO TO THIS MAN. Like many private mechanics he will do anything to get paid. Even if it means lying or inventing a problem to fix.

I had high hopes for this place but $1000 later, the ac still doesnt work…read more.. Brought it back 3 times, each time thinking that would be the last trip. Friendly service but didnt solve my problem and it felt like money wasted.

I recently took my 2012 GMC Acadia to LARC for an oil change, coolant flush, and to have them…read moreaddress a check engine light. I also asked them to check the transmission fluid and investigate a suspension knock that I was hearing/feeling. The owner checked the car and called me and we agreed on the work to be done and the price. He explained that the knocking was due to strut and sway bar wear and I decided not to have that work done this visit as he said it wasn't a dangerous situation. When I went to pick up the car I had additional discussions with the owner and I found him to be very honest and sincere. He understood that I was reticent to sink a bunch of money into a 12 year old car. He knew I had done my own brake work and said he was confident I could do the suspension work myself and even gave me tips on how to do it. The work LARC did was done well, with quality materials, and at a fair price - not cheap, but fair. The owner also checked out an old Mazda I had and while no work was done, that experience was also very positive. Another good feature of this shop is that the station is open late so you can go in after hours and pay and pick up your car. And "The Grill" also has great food to boot. There is always an element of fear when I take my car in to have work done. Mechanics many times are in a position to take advantage of customers, and many do. So besides knowing I am going to get quality work done at LARC, I feel there is great value in knowing that I can trust that I'm going to get honest feedback and not get scammed. I feel very fortunate to have found LARC and I will definitely be using them for future work.

They care more about the customers and the quality of their work than making money. Great…read moreservice. Good people.