Had a terrible experience with this place ALL OF THEIR CARS ARE BROKEN!! DO NOT BUY FROM HERE!! They buy cheap broken cars from auctions, and they do the bare minimum just to get that CHECK ENGINE light off. I purchased a Nissan Altima from these people and boy where do I start?! Honestly, refer to the video it may explain in more detail. Long story short had to return the Altima swapped it out for a better car, which I was content with UNTIL.......check engine lights pops on after not even two weeks of driving the car (like I said bare minimum) so I took it back so they could replace the part which they said would that it would take about 3-4 hrs but were not willing to give me a loaner after all of the inconvenience having had issues with two of their cars already! So now I have to Uber to work because you guys aren't doing your job? After putting $3k down for a down payment then have the nerve to make it seem like I'm inconveniencing you! THESE PEOPLE ARE A SCAM! THEY WILL SMILE IN YOUR FACE AND GLADLY TAKE YOUR MONEY, ESPECIALLY ROBERT, DONT EVEN GET ME STARTED WITH HIM, somebody should revoke his salesman's license I don't have anything to say about him. At the end of the day I end up returning the second car because I was just so dissatisfied with their customer service now I'm starting back at square one again. So thanks for nothing but a headache Winnetka Auto Mall. Stop ripping people off buying cheap old cars that are breaking down and overpricing them!!! SCAM SCAM SCAM SCAM!!!! read more

This is one of the best used car dealers I have ever dealt with!! They are honest, go out of their way to please their customers, and will give you a warranty on certain vehicles. My other half, Roger, found a car here (online), for his Cousin. We drove here from Ventura, test drove the car, they had to fix a few minor issues, & we were out the door in a few hours; delivered car to his cousin, returned with the signed papers, (which they mailed to his cousin). Thumbs Way Up for this business!!! read more

Thank you CRAZY ROBERT !! and SAL!! and everyone in the office who helped my family and I get into a car that same day. They are amazing and friendly and made us feel very welcome . LOVE THE CUSTOMER SERVICE !! In the near future If I ever want to buy a second car this will be the place I come to for sure. Sincerely, The Barr Family :) read more

Watch out for Robert. He is a slime. He just wants your money. These cars have a little 30 day warranty. Paint chipped, tires flat, ac doesn't work. I went somewhere else and got a newer nicer car. Robert will do anything to take your down payment. He begs people to get in a car. read more

I had an excellent experience buying a car from these guys. Jose worked with me and when I researched his offer I found it to be extremely fair. These are good people who understand its hard in this economy and do their best to help. The reviewer above...she's lying about her experience and they backed up their claim showing me her text messages. Definitely check this place out. read more

Winnetka Auto Mall - Used Car Dealers Near Me - WINNETKA, California

I loved the service I got from Robert and Saul, I got the car I wanted with little money down, not so good credit but they helped me. I really didn't think anyone would really give me a car. So I was surprised to hear them tell me yes no problem we can help u. And they did i am one happy customer who will recommend this dealer to everyone. Thank u guys... Highly recommend read more

Best auto mall . Gets straight to business and very helpful. Sal and Robert are awesome , cool guys read more

Thank you Winnetka Auto Mall! I didn't even look this place up on Yelp which is the crazy thing. Honestly no words can explain how not only satisfied, but HAPPY my husband and I are with our new car and our experience here. This was actually our first time ever buying a used car. We had already looked at a few other dealerships prior to coming here, had some we almost made a deal with, but they weren't cars we were 100% in love with...more of just cars that were fine with "settling" with and honestly, we only stopped by because we were on our way to the mall to get some food and noticed this street had a bunch of dealerships lined up so we thought why not try it out? Came in without having any idea whatsoever we would leave with the car we own today! Robert and Sal greeted us right from the start. We looked around and found a couple of cars we liked and found out they were already sold that same day or a day before. We actually noticed a lot of his cars were sold and there were already customers doing paperwork as well, so that looked like a good sign. Then the owner, Robert told us to go ahead and look for another one. We couldn't find any we really liked. Sal went ahead and checked the other location to see if he could find us one we would like. Based on what we said we liked, he said he has the perfect car. We actually didn't even think of Mercedes. We didn't really have much knowledge about them. We were looking for Audi's, possibly Lexus,etc. and hybrids. They brought the car down here from the other dealership and let us test drive it. Yes, they were right...it was perfect! Price for the Mercedes was a little higher than what we planned to spend with our down payment and monthly payment budget, but Robert said he can make it happen to where we would all be happy! We didn't believe it, but he made it happen! This story could go on forever, but I would literally be writing a 5 page article instead of a review, lol. So fast forward, here we are today with this beautiful Benz. Clean title, well taken care of, and not worried about living paycheck to paycheck or being one of those people with nice cars eating instant noodles, lol. I can still be here be the foodie I am, and continue to write you all of my food and hiking aventures, haha. We can continue our lives with our beautiful new car :) So here is what you need to know about this place. They work with all credit. There's a huge sign that says "Your job is your credit." It's true. They will work with you and Robert will make sure you leave happy. All of them really. Robert, Sal the Pal, and Charlie, who takes care of the paperwork. All of them are great people. Robert is a great businessman. He really enjoys what he does. He has his own bank. He has his own mechanic. You have a 30 day warranty. We actually have a couple of very minor flaws with the car (cracked bulb in the front, etc) and before buying it, he said he would take care of it so we are planning to bring it in when we have some free time :) Very good people. Every car here has a clean title. They have all kinds of good cars from Kia, Toyota, Chevy, BMW to Lexus to Mercedes. They aren't old cars you'd have to worry about. They get cars that were well taken care of. They don't deal with cars with big issues. They take care of registration. We actually even asked them to get us insurance too so everything was done through them. And lastly, you WILL leave with a car so be prepared to drive out with a new car once you step in. We were there for hoursss and we saw all the sales happen. We know we were the hardest to work with and Robert loved it! We are also people who don't like to be pressured at all, so really it was a great experience! They work with you, they don't annoy and force you into getting any car. The total price was reasonable, the down payment and monthly payments are reasonable, and you leave with the car you want. Only way you could honestly leave without one is because you just simply don't have money at lol. It was an honest 5 star experience. Thank you guys, we are beyond happy with our new car!! :) read more

PART 3: Marina than goes on to send me a text telling me to just send her my credit card information to charge $500 and that she will send me a receipt. I couldn't believe what I was reading. The nerve of these people. I responded again asking that she no longer contact via text nor threaten or harass me and to speak with Charlie, Bijan (the owner), Sal and Robert and to read through the numerous emails that had yet to be looked at, and than tell me what SHE THOUGHT I OWED THEM. This is insane. I advised her that at this point I had kept my experience to myself but after the harassment, unprofessional-ism and threats, other people need to know so they can steer clear of this business and these scammers!! They hound you to write a good review about them while they are selling you a dream and saying everything you want to hear and than they act like they never even met you when you approach them or call to get anything done. At this point, my emails have still not been responded to, I am still receiving notices and tickets in the mail for a car that is no longer in my possession nor should have been driven by ANYONE, and I still don't have documentation on the 'work' they claim they did on my vehicle. My car payment is paid EVERY month to my finance company, who is NOT them - so to threaten me and say the owner is going to unwind my deal is ridiculous and selfish to say the least. I have contacted the BAR, I will be contacting the BBB, and I think that after reading multiple of these reviews, there is enough people who have had this same experience and we can come together and file a lawsuit against them. This type of 'service' and 'business' is horrible and you have no care for the people you are putting in these unreliable cars! And please, don't bother publicly responding to this review until you respond to the countless emails dating back to March of this year! Thank you. P.S. Part 1 & 2 are attached in photos. Please take the time to read. read more

So in 20016 my wife and I were having trouble making ends meet like most people. So getting a car loan was impossible for us due to our Credit Situation like most people. (Robert) Our Salesman was Great)So We came here to look at a vehicle. Drove off in a Durango (1999) wife paid off her truck came back got another truck paid that off my son just purchased a truck last week and I just Got Another Car Audi A6 look if your Like most people Need a GREAT CAR FAIR PRICES and most of all Old School Values Go here if you want to be treated like you have A1 Credit when you really don't Buy a car here and you will see why we got (3) and my son Got (1)... read more

Winnetka Auto Mall - This is my New Car..... - Used Car Dealers Near Me - WINNETKA, California

Well, like everybody here we're skeptical about buying car or we're just like going window shopping to see the prices and prospect car that we can buy. But they got us, on the terms that we want actually. As Crazy Robert say, "give me an inch and I'll give you a mile." This guy made it possible for us to purchase our first car with a breeze. Sal the Pal, is the to go guy, he fixed the paper work and he was very patient with me. Since I have a lot of questions and very picky with the process. To make it short, I just want to say how thankful we are for you guys. You're not just like there to make money you are also concerned about your clients needs and they dont rip you off. I'll update my post after 6 months. We got the car the day we decided we want to get it. Less than 3hrs. Thank you guys! read more

I'm naturally a skeptic, especially when it comes to buy here pay here dealerships.. I must say the boys and girls at Winnetka Auto Mall certainly has restored faith in the car buying process. Robert, my dealer was an upfront and respectful character. He told me what it was and how it was going to be without the BS! We had a deal made quick and painless. Although a shark by nature (every car salesperson is) I left in my newly purchased car without feeling used and dirty as I have in the past. In the future if I'm ever in the market for another used car, Robert and the team at Winnetka Auto Mall is the place I'll turn.. despite it being far af! read more

Omg I love love love this place everyone there is amazing especially crazy robert he had me dying laughing all day and me and my son who was purchasing his first car was very satisfied with the the car the service and he is very happy and I'm a happy mom and I recommend this car lot to anyone who needs a car I was offered food and water and got to sit in the office with air conditioning everything was incredible. read more

This is probably my favorite car dealership definitely skeptical considering it was my first car but they made it happen I'm so thankful for Robert Tony and sal the pal lol thank you guys im very happy with my car !!! Fast easy and reliable read more

Winnetka Auto Mall - Bought my first car - Used Car Dealers Near Me - WINNETKA, California

They gave me great customer service. Also they were very friendly. My sales was Sal. He's very at taking care of the customers. Steve F

Just bought a car, no problems. Even with bad credit they were able to finance the car. Real easy to work with I would come back.

Robert was so awesome in helping me get my car. 20/10 customer satisfaction. Thank you so much

My experience was exceptional. The service was fast and Robert was very helpful in helping us find the right car. I did not feel rushed. Robert allowed us to test drive as many cars as it took before we found the perfect car for us. Robert also got us insurance on the spot. Overall it was an amazing and quick experience. I will recommend this place to all of my friends and family. read more

Winnetka Auto Mall - Ford Fiesta. Thanks Robert!! - Used Car Dealers Near Me - WINNETKA, California

Best service and handsome staff. I would recommend to anyone looking to buy a car there's no hassle . I recommend Saul the pal and Robert! read more

I'm so upset with this car! Do not buy from this place! We have had this car a few weeks and already all the maintenance lights are going off, the Engine Malfunction light is going off, bulbs going out, the key for doesn't work so I can't lock or unlock the car! They are quick to call for more money but when I mention all the issues I'm getting brushed off. Then they want my son who hasn't even driven the car yet to be on the financial contract because we said it would be a gift for him. I said No I don't want him on the contract then they said then we can't keep the car. So I'm going to contact an attorney about that one. I will not be forced to put my son on a contract for a car where the ENGINE MALFUNCTION light is blinking like crazy! That's not safe for him! They told me not only can I NOT keep the car but they will keep my down-payment too if I do not add my son. I will go to court if I have to. This is a nightmare. Again. DO NOT BUY FROM HERE. I WISH I READ THE REVIEWS FIRST. read more

Winnetka Auto Mall - A gift only to find out it doesn't run! - Used Car Dealers Near Me - WINNETKA, California

This place repoed my car after missing my payment by only 2 weeks no warning notice no email or call that my payment was late just took it on top of not honoring their warranty for fixing anything that was wrong with it in the first month please do yourself a favor and stay far away from this place I'll do my part and take them to court for their shady "warranty" read more

Thank you for your response...that wasn't shared with me. I've been dealing with this a week after I bought the car. I have texts from Charlie stating he would at least take care of the labor. Yes the registration was mailed to my home 5 hours away after having to call and ask about it after talking to the DMV. I did t even get the the plates cause they were never ordered. I was promised I would get a call back regarding them and AGAIN nothing. Just a heads up I do have texts promising the labor and now the car is breaking down. I didn't ask for much!!!! I just wished you would have had the car inspected prior to me buying and it wasn't!!!!!! I have contacted an attorney since I have all the proof I need. The attorney states we are a winner!!!! Like I said I didn't ask for much!!!! I just wanted what was fair and at least the plates to the car!!!!!!! Now I have to go to the DMV and take care of which is insane and crazy!!!! My number is +15594705875 would like to chat!!!!!! If I don't hear from you by the end of the month I will be precede with what needs to be done. I could give a minus I would!!! I bought a car in cash ad was going to buy my daughters car her. Well....NOT this is the worst dealership you can ever deal with!!! Any negative reviews...believe them. I bought a car that I loved after having my other car totaled. They didn't even look at the engine to find out the engine brackets were broke. I am ok with that cause they promised to help me pay for it since I live so far away! I had talked to Sal and Charlie...I have recorded messages that they promised to to at least pay for the labor...which I was on with! However, I never received nothing 4 months later and also do. It have my plates...according to the DMVthey never ordered them. Now I have to go to the DMV and take care of myself!!!!! Ugggggg....really!!! I was getting ready to pay for another car in cash and of course that is not happening with a dealership that lies over and over again. I have the voice calls and texts saying they would pay the labor!!! That was from Charlie. It has been a horrible experience wanting a car that I use to love to a car that is is in horrible condition engine wise. I was promised that Charlie would call me last Friday and of course no CALL!!!! I dont know why I would think anything g different. The labor is only like 700.00. They would have another sale if these people were honest and reliable. Now I have to go myself to the DMV to get my plates myself cause no one made a call telling me I had to do so. I am so completely disappointed!!!! I hate being lied. This is what this dealership did to me. They let me drive 5 hours in a car that is completely unsafe. I now know the route I need to take since I have all my conversations recorded and I have texts of proof. I am done!!!! I will find a replicable complex to buy my daughters car.... read more

Robert and Ben made buying my Kia Sportage very easy. They jumped through hoops so I didn't have to! Recommend highly. Five stars

So I went to the mechanic for the umteeth time this year alone. My car breaks down about 4 times a month...next door to the mechanic, I run into Crazy Robert! He greets me with a cheerful hello and lots of friendliness. He had me look at his inventory and pick a car, the application process was easy and simple! I even traded my POS car in for a deal on a great down payment. I'll just say I enjoyed my experience and im happy with my new 2014 Jeep!! read more

Went in today and walked out with a car! They are great and worked with my husband and I! This is the 2nd car we've gotten from them.

Recently purchased a 2018 GMC Sierra. I'm extremely happy with my overall experience no pressure sales tactics which is extremely valuable to me. read more

I would like to recommend this used car lot. They truly stand by their word and integrity of the company. Charlie is AMAZING and worked with me with my budget. I left with an even better car than I had my eye on. Thank you Charlie and everyone at Winnetka Auto Mall for making my car buying experience an amazing one. I am truly lucky my cousin referred me to you. I will definitely refer anyone else looking for a used car to buy with you. read more

Winnetka Auto Mall - Happy early 16th Birthday Kidada Simone - Used Car Dealers Near Me - WINNETKA, California

I just want to acknowledge the great way I was treated by winnetka Auto Mall personal, specially my thanks to Robert whom helped me out to get the car I wanted and needed. I definitely recommend it. Also I want to recognize the way they took care of the problem that my car had, I was provided with a loaner while they fix my. I'm very satisfied. read more

This place is crooked, liars, thieves, bull rap artists They will rip you off, they will promise to repair and never do, they never safety checked my car before releasing it to me! They pray on people in a bad situation financially. Don't trust Robert! read more

I just want to say thank you to Robert and Charles I was there trying to get a car from my family and they really help me out they showed me so much love that I will be back for my second car they will work with you and most importantly they understand your situations thank you Robert and Charles I really appreciate you guys!!! read more

I've been shopping around for a car and I'm happy I came in to see Robert and Charlie. Now I am able to start rebuilding my credit. So Happy with my decision. Great car for a great deal. read more

I was shopping for a car for quite a while and I came across Winnetka Auto Mall. The two gentlemen that helped me were Robert and Sal they were the best. Even the owner was extremely helpful. They answered all my questions and let me tell you I had a few. They made me very comfortable with my purchase and I highly recommend them to anyone who needs a vehicle, this is the place to purchase one. read more

There's always something wrong with this place they didn't follow through with their warranty so I had to get the car fixed myself they tried to add another 1000 to my contract without me knowing thankfully someone looked it over before I signed it and charged me for the registration when they said they would take care of it I'm going to finish paying my car then never coming here again read more

Winnetka Auto Mall is a place where I found great service. Friendly, organize and Extremely dependable. I'm so happy with my new car lot I even had my dad go get himself a vehicle from this place. My dad bought his vehicle and he is also happy. I highly recommend this place ask for Sal the Pal or Crazy Rob. read more

Hey everybody I just want to say I dealt with crazy Robert to day and sal the pal couple of good guys over here and I picked up a 2010 VW They treated my wife and I quite well made sure we were happy and content with the vehicle we got let me drive it on my own everything turned out really well thank you! If you're looking for a used vehicle please go see these guys they will take carry of you also. BIG BAM read more

I made the worse mistake of my life going to this dealership. I have never seen a more dubious set of persons from Sal who says one thing today and says another the next day to Mariner who says she is not allowed to write my pay off balance on my reciept when i make payment. I can't wait to be over and done with them so i can give a very detailed review. please read every document you sign at this dealership. read more

So I just went to make a payment on my 2nd car from winnetka auto mall.. I thought I was just making a payment but they had ordered me a part that completed the front seats in my car, honestly I'm super happy with the company.. Tony, Sally and Roberto... thank you for the service you guys provide!! read more

Sal the Pal greeted me with the greatest attitude a car salesman could have. Very patient and totally not pushy. Let me look around on my own and take my time. The paperwork was done a lot quicker than I expected and Charlie worked with me on a payment plan that was fitted for what was best for me and my needs. Would definitely recommend to anyone looking for an honest deal on a used car. Great easy experience :) read more

This is the worst dealership ever!! They sold me a car and the check engine light came on the very next day and the car stopped on me for 2 weeks straight until they figured out what was wrong it. The cars are not put thru proper inspection. The staff is very rude, condescending and dismissive.. specifically marina and sal.. All they care about is money and not good customer service. Worst experience with a car ever read more

We called Robert for a truck we saw on autotrader.com. He had to actually grab the truck from a different dealership and did so in pouring rain! That day when he met us at the dealership on time, he immediately gave us the keys for a test drive so "the car would sell itself." We loved the privacy. Robert, also known as Crazy Robert, is efficient and straight to the point. He explained the paperwork with simplicity (which I appreciate). Sal, aka Sal the Pal, also helped us with our purchase. We have absolutely no credit, so we were worried to have hit a dead end again. No such thing here. Robert and Sal got in contact with their bank and we got approved within the hour. The truck had a couple dents and offered to get it fixed. I was a little skeptic, however his mechanic came out of the blue and started fixing the dents and scratches. No extra charge. Roberts word is gold. Very reliable. Trust him to get you what you want. 100% would recommend. One of the most memorable visits to a car dealership. read more