Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

Friendly, helpful, and quick are three words I'd use to describe Hillcrest. It's pretty much a…read moreone-stop shop for eye exams and glasses (when you need them), and they're really easy to deal with. They offer upgrades to your exam (like eye de-dilation drops or an extra scan or two), but there's no pressure. Thanks to everyone for their late holiday hospitality and their professional and welcoming attitudes!

I'll split this review with 3 stars. We've used this doc and center for years, but unfortunately…read moreit's time to change. Pros: the office is clean, staff is nice and prompt, and we're usually in and out in a timely manner. Since Covid, they ship contacts straight to your house since of office pick ups. Cons: a while back I had to cancel my December appt because I had Covid, and they weren't able to schedule me again until March. After a few dialogues they did provide sample packs of contacts until that time. Fast forward to this year: I had a baby and missed my yearly deadline (somehow they send reminders to my husband and not to me). But anywho-another 3 month wait for an eye exam and refusal to provide any sample contacts. We now have appointments made within 2 weeks at another facility. Fortunately for them they're doing great business, however it's unfortunate for their existing and long term patients.

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

I'm honesty very disappointed with Oman Eyecare. When I first started going there many years ago,…read morethey were extremely friendly and I never had any billing issues. However, on 2 of the last 3 visits, I've had charge disputes which came as unnecessary surprises. When I established this latest appointment, I made it perfectly clear that I expected this visit to be covered by my insurance at no charge (since I had a previous problem with them in this regard, I wanted to make sure there was no misunderstanding). The person on the line confirmed they had my current insurance information on file, and that there would be no charge. They also acknowledged that their records indicated I visited Duke University Eye Center every year for a diagnostic eye exam, so the visit to Oman would be related to my optical Rx. Again, given a past billing issue with them, when I arrived for my appointment, I made it a point of mentioning to the desk person that my visit was to be at no charge. I confirmed the same information about going to Duke Eye Center every year. No questions or issues were raised about anything I said. Honestly, if they had mentioned there would be a charge for just having a portion of the exam performed (I didn't need Oman to replicate what I had done by Duke Eye Center a couple months prior), I would have had the entire exam done or chose to leave. The person who initially examined me had the personality of a dead fish. Totally unfriendly, disengaged, and seemed as if she would have liked to be anyplace else. Subsequently, I saw the optometrist, he went through the vision procedure, and I proceeded to the front desk to check out. All I expected was to be handed my prescription. I indicated I'd be back to visit their optical shop later, since I wanted my wife with me to choose a frame. At that point, the desk person indicated that my charge is $54. I told them that this visit was to be at no charge, as is noted on my insurance card for in-network providers like Oman. I also stated that this had been previously confirmed by them. I then got fed some nonsense about not having the "complete exam," so I had to pay for the refractory (determining the vision Rx) portion. Now, mind you, the "complete exam" INCLUDES the refractory portion. If I had been told this upfront, I would have gone through the complete exam, even though it was entirely unnecessary, or just left. Obviously, there was no question from the onset as to why I scheduled an appointment with them or that my expectation was that their service would be without charge to me. Long story short is that I didn't pay them, they stated they'd submit a claim to Humana's EyeMed Vision anyway, and I walked out of there without my Rx. In essence, the visit was an entire waste of my time. It's now been 2-1/2 weeks, and I've heard nothing from them whatsoever. So, I guess I just don't get my Rx prescription or even know what they've done with the claim. Overall, it was an entirely negative experience. I place the blame on them for poor communication, having individuals on their staff who apparently don't care about friendly interactions with their patients, and for seemingly trying to bill for services where a patient had clearly communicated their expectations otherwise.

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

The office manager is incompetent and unresponsive. I have left several messages to get my bill…read moreproperly filed with my insurance company and now I'm having to call constantly just to PAY the bill. I would not recommend this practice. Their administration side is beyond dysfunctional.

Never had an ophthalmologist office charge me to get my glasses prescription nor had a problem…read moregetting an exam and contact script until I visited this office. Also the people doing my eye exam did not seem to have a clue as to what they were doing so I doubt my script is even correct

Always had great care. Dr Patel is a gem. Excellent, fast professional attention. Kathy in the…read moreoptical department is first rate. Has been most helpful with any glasses issues, including advocating to my insurance company.

I called over 20 local eye doctor offices to see if I could find a place that was opened on…read moreSaturdays for an emergency eye exam. This was the only place I could find outside of the ER or Uc. I got there and there was about 6 ppl in front of me. & the people kept coming in. This office is a 2 girl team and when I tell you they were moving! I paid $80 for the exam. Went and meet the dr and she was the best! She took her time, she asking a.m series of questions. She was very detailed in discussing my care plan. Asked if I had any questions. Dr. My was so personable. It was like talking to a friend. I would highly recommend this place. If you go on Saturday, get there when they first open!

Dr My Lee is the best ! We were walking and were seen very quickly Best Eye Care in townread more

I skimmed over these bad reviews and see they are quite old. I have been several times in the past…read moreyear, and I can say they have wonderful, friendly office staff. Clearly there have been some changes. As for wait times, for a full exam my waits have been about 2 hours. I just bring water and snacks and a kindle so I can enlarge the print and read while I wait to see the doctor. The wait can be unpredictable because they work in patients that have sudden problems. As an AMD patient, I appreciate that!

I am so happy with my experience here. However, you do have to be prepared to stay 3-4 hours for an…read moreappointment. This is NOT information given to you when you make an appointment. But there is a sign near the reception area. I almost missed seeing it the first time. I was prepared the second visit and didn't make any other appointments for afterward. I liked Dr. Richards very much. The assistants - Katherine and Brittney - were friendly and competent.