From my tune-up w/ George that revealed a failing "boiler" to Bob showing up in 30 mins to estimate a replacement to Mike and Tim installing the new boiler in less than 24 hrs was TOTALLY beyond my expectation for a service call. My old "boiler" failed during an ARCTIC BLAST & with the coldest night time temp in over 8 yrs - single digits! My "first-time" experience speaks VOLUMES for a company READY, WILLING AND ABLE TO MEET THE CUSTOMER'S NEEDS, BIG AND SMALL. Regret not affiliating yrs ago. Most highly recommend to everyone! P.S. Ladies taking service calls were TOP NOTCH all the way - a real pleasure to deal with. read more

WM Henderson has been my plumber for 10 years after they fixed my 5-year old Viking dishwasher. It wasn't even broken but was pronounced "dead and sparking" by a Viking repairman who said that they don't last much past 7 years! The only problem was that the hose connecting it to the garbage disposal had fallen under my kitchen sink which my plumber discovered when he came to remove the dishwasher so that I could install a new one. Several years later it runs like a charm. Importantly, my serviceman is Jeff Stout and he is like a family member - expert, honest, thorough, and explains everything he is doing and leaves everything neat and tidy. I think their prices might be a bit high - hence the 4 stars - but I haven't priced other plumbers to confirm but as far as I'm concerned Jeff is worth any possible premium in cost. read more

Tim T. has been to our house several times over the past 2 weeks or so. He has been very professional and has done a great job. Our basement is accessed through a crazy trap door in the kitchen floor (old house). Tim never complained about the many trips up and down the hatch, and the conditions in the low-ceilinged, dirt and stone basement. Tim was very helpful in explaining what he did to remedy the situation. He even noticed that our boiler had a leak in it, which we had to repair. Tim and another worker also had to take out an old water heater and carry it up through our narrow trap door, and bring in the new one. Ours is not an easy basement to work in, but Tim has done a great job. We've had excellent service from this company, and Tim is the latest example. read more

In the past I engaged Henderson for plumbing repairs and also contracted with them to purchase and install a new heating system. Not anymore. After reading these reviews I feel compelled to share my story. I had purchased a toilet and called Henderson for a quote to attach it. The tech arrived and within 60 seconds he quoted me $700.00. Of course, I declined, but they did ask for the $65.00 fee. I'm sure I was being gouged because I am a female and the tech assumed I didn't have any knowledge and/or any other resources. Very disappointed after supporting their business in the past. read more

I urge you to get second opinions before settling with their prices. My heater went out and for them just to diagnose the problem it was 200 dollars! My heater broke recently and they were prepared to charge me 1800 dollars. These men are great salesmen, they told me buy a new heater (4,000 dollars!). I thought something was funny so went ahead and got a second opinion. The second company laughed when they saw my issue and said it was a simple fix. They charged me 450 dollars and told me I'll get a few more years and not to stress. The company told me that Henderson totally blew my issue out of proportion. Please do not use this company! I've heard many stories like mine. Now none of my neighbors or family use this company and have worked successfully with other heating/cooling companies. I hope this saves you and your wallet from making a disastrous decision with going with this crooked company!! They don't care about you, they only want money. read more

I used Henderson two times and both times their workmen were knowledgeable and courteous. I have issues with their prices - a 95 dollar dispatch fee. What, to call a van and go over to this place? 95 dollars? However I have found that most plumbers charge exorbitant fees so Henderson is not alone. My bigger issue was that I called around the 4th of July that my air conditioning had broken down and I was told I would have to wait 2 weeks to get it fixed. You may remember it was approaching 100 degrees and I am no spring chicken! Yikes! I have never had a service company treat me that way! I almost felt I was some deadbeat who didn't pay their bill and they did not want any part of me. Not true, of course - I paid every bill as it was presented to me. So I called Oliver and they were there in 2 hours. That is my new company. However, to be fair, they are also overpriced! read more

We've had trouble finding a responsive and reliable plumber, so called Henderson when our water heater stopped working. They have a receptionist who answers the phone and books appointments, so you don't have to wait for a call back. They were able to send someone over that morning, who told us we needed a replacement, which seemed likely given the slow leak we found near the pilot. They offered a price to replace it immediately, and after a few calls to compare prices, we went them even though the price was slightly higher. The technician was very competent and explained the different options to us clearly, and we wanted to go with a business I felt would be reliable in case of emergencies. I highly recommend Henderson. You might pay a little more, but you'll be getting excellent quality work. read more

Very nice people, but the estimate to replace a hot water heater was over double all the other estimates I received.

Beware; when you have a problem, they give you an appointment right away and charge a $65 diagnostic fee; then they show up and tell you they can't actually do the repair until a few days since they are busy. so now you are stuck with a diagnostic fee and a few days away from the actual repair to be done... Their prices are outrageous too,,,, I am sure you can get better prices if you shop around. read more

Can't recommend enough! After suffering through several sewage backups in my basement, we sent a camera through and found root intrusion, collapsed joints and standing water. All bad things. I got 5 different quotes for replacement. Henderson was able to offer me a very attractive price AND the best technical solution, so I chose them. Had I known that the people I'd be dealing with were so great, I would have called them first. The team knew exactly what they were doing, they showed up and did the work when they said, the solution was great, the site was cleaned up without issue, and the people were just first rate all around. Hard to ask for any more than that and I'll definitely be calling on them for all work in the future. read more

Way overpriced. Don't fall the for "the protection service contracts ". Do yourself a favor and get quotes from legitimate local plumbers. read more

I recently used this company for home bathroom repairs. Their customer service folks were professional and nice to speak with. The plumer arrived at the exact time they stated. I needed work done in two bathrooms. One was complicated and it was done perfectly. The other job caused me to question the repair plan. The owner himself contacted me and provided confidence regarding the plan. All was completed satisfactory. read more

they wanted $350 for replacing the ignitor in a gas furnace. The part cost $49, replacement took me 15 min. It is a ripoff, taking advantage of low temperature and emergency situation read more

I wouldn't recommend them. My General Contractor urged me to use Henderson over my plumber, and it was mistake. Three things: 1. They left a mess between my floors. Rather than clean things up, I believe Henderson's team just scooped up everything and threw it between by ceiling downstairs and the floor above when they re-did the bathroom? How do I know this, because we replaced that part of the ceiling and the ceiling guys were astounded by how much stuff was just dumped in there - wood, scraps, floor debris. 2. Can't get the drain from the sink to work right. Once, twice, still not working. Gotta call my real plumber. 3. High-pressure sales. We had a drainage problem with a waste pipe. After trying for about 10 minutes on a service visit, the Henderson guy was quickly writing up a $3500 excavation and replacement quote to fix a problem as early as "the next day." He hands me the paper and asks if I'm ready to sign up for today or tomorrow. This is the part where I remind him that one doesn't just sign over $3500 on the spot, and I could hire another 30 plumbers to try the same thing because, "He almost had it, but the blockage slipped out of his tool." You would think somebody would try a little hard and help avoid charging you $3500. The next day, we had a real contractor come out and for $120 and 15 minutes, we were cleared out just fine. No excavation, no expensive replacements. Just somebody who wanted to perform an honest job. read more

You know what? They do a good job. If money is no object and you just want to be 1000% sure that they won't screw it up, these are your guys. But, when I say that they are expensive, I mean, that is a huge understatement. Expect to pay like twice what you'd pay another firm. They'll be there, and they'll be polite and reliable and they will fix what's wrong. But you will pay through the nose for it! read more

I had a clogged kitchen sink last March that turned into a major repair. I paid IN-FULL for ALL plumbing services billed that day even though I was not satisfied. Because I was unhappy, another rep came by later and wrote up a work order to replace a main pipe in the basement - this was a result of a fracture from a snaking procedure that took place during the initial visit. I did not go through with the additional work that was written up but they billed me for a plumbing contract even though I explained to them that I did NOT want it. I would ONLY have purchased a plumbing contract had I got the additional work done, otherwise it would not have been cost effective for me to purchase. After many calls and emails were exchanged by their office and myself to no avail I decided to ignore their billing. Nine months later, they took advantage of the Visa information they had ON FILE, to charge my credit card $105.00 for a plumbing contract WITHOUT my Knowledge OR Approval. Of note, I have spent over $9000.00 with this company in recent years. read more

I'm very torn while writing this review. I have used this company 4 times, twice for my house, and twice for my rental property. Pro's: *The customer service is fantastic! Everyone in the office is really nice and incredibly helpful. *They were always able to get to my house or the rental the day of, which made us and our tenants very happy. Cons: *Expensive-We had them replace our water heater. Now, we were told that this was a more expensive water heater, but we were given a baseline quote on the phone of $1350 (We knew this wasn't exact, so we figured that it would probably cost us around $1500-$1600 total, which we still found to be pretty expensive; however, since we had always had a good experience with this company, we decided to go for it.) When they came out, they told us that the gas valve wasn't working and needed to be replace, but since the water heater was almost 10 years old, we should probably just replace it, which we agreed with. The new water heater, with labor cost over $2400, but since we bought their maintenance plan it ended up being $2325. While we didn't want to pay it, we had no hot water, and did not want to wait, so we went with it. (If you check online, the water heater costs $1300...so basically we paid $1000 for labor, removal of the old, and installation and delivery of the new.) *Second con-when the plumber went out to our rental the first time, they had about 3 different issues that needed addressing. One issue he did not charge us for, as it was to clean out some debris from the inside of the faucet. Well, the same issue came up about a month later. We sent the plumber out there, and I asked the company to have him call me to let me know what was the matter with the faucet. (Had the debris become worse? Since there was more debris is there a bigger problem?) I never heard from him until he had left the property telling me how much we owed. We talked about this problem, and he said that if it happened again to call them. Not exactly ideal as we pay them well over $100 just to go out there, not including any new parts that may be needed. I really wish, as this is a rental, that he would have done what I asked, and called while he was there so that we could have figured why this kept happening. So, while the customer service aspect is really great, be prepared to spend! read more

We live in a condo and woke up on the Saturday of Memorial Day weekend to find our tubs and toilets full of sewage. We called Henderson Plumbing and then sent out Stephen, who was exceptionally professional and supportive. He encouraged us to contact our condo association to see if they would cover the bill given that the problem was outside of our unit and not the result of our actions. We had already dismissed the idea because we had had plumbing issues previously and had been told that it was our problem to address. Thanks to Stephen's advice, we called and the bill was covered by the condo association - didn't cost us a dime! He was also super careful in our small space as he worked to ensure that there was as little mess as possible. It's that extra level of caring that makes this company one that we will go back to if the need arises again! read more

Have been using this company for heating issues with my last rental home (Wynnewood area) and now my current home (Media area). They are really wonderful. They bring out their guys fast and on time. All of the guys that have come are very helpful, knowledgeable and spend the time to teach you what's going on. Their prices may be a bit more expensive than a smaller company but in exchange you get emergency services on top. We called one time in the dead of winter with no heat on a Sunday at 7:30 and there was someone over by 8a. One of the technicians saw that I had children and after he was done with the job, left a couple coloring books for them too! ... which says nothing regarding how they are about how good of a job they do but it just shows that they're thoughtful people in general. read more

Plenty of good reviews below for this company but our experience has been very disappointing ... and without them even giving themselves the chance to do any work for us! Saga started back in the summer with Michael Henderson coming by to quote on renovating our master bathroom. Well presented and engaged and promised a proposal the following week. That was 5 months ago. Since then I've chased the office every 2 to 4 weeks and radio silence. Gave them plenty of opportunity to simply say they don't want my business (for whatever reason) and culminating in me leaving Michael a voicemail 2 days ago giving fair warning that I'd write this review if he didn't get back. And now I'm writing this review. Ridiculous take on (prospective) customer service. Unfortunately I need to leave at least one star for this review to be posted. read more

Eric S was great. He was prompt and efficient. He explained what he was going to do when he gave the estimated cost which was reasonable. He then went over what he had done when he was finished. read more

We needed help with a leaking ceiling and Paul, the plumber and leak guru came by to help. He was so curteous and professional. He kept me informed all through the time he was there about what he was doing and how he was going about solving the problem. He found the source of the problem and helped fix the source of the leak. This business has come through with first rate service! read more

Paul B was very thorough in his review of the plumbing in my house. Recommended several potential fixes throughout the house and prioritized what he would do if it were his house. The most expensive items were NOT at the top of the list. He wore shoe covers throughout the house. read more

I have never had anything less than a completely positive and satisfactory experience with Wm. Henderson. I've used their service for both plumbing and HVAC. Their response is always timely. Every mechanic that has been to my home (Tom most recently) has been neat, clean, polite, professional, and knowledgable. I recommend them without reservation. read more

Recently required grab bars to be installed in my bathroom, the whole matter was addressed efficently and at reasonable cost.

My experience working with Tony Falcone was very enjoyable! I hope to work with him again on future service calls for my AC unit. Not knowing much about my AC unit, Tony was able to provide a thorough explanation of the age of my unit, future services that my unit will need and the issues I was having with the unit. Tony was able to resolve the problem in a very short period of time and now I can understand and maintain my unit properly. Thank you Tony! I will be requesting your services upon my next call to Henderson! read more

Will never hire again. Estimated 5-7 days for shower reno, took 15 days over the course of 6 weeks. 4 "scheduling problems", 3 times didn't have the tile they needed, neglected to schedule the subcontractor to come out for the door, and the final slap in the face was when we came back from vacation to find that they used a different color tile on the trim that clashes with what's already there (with no explanation as to why they didn't consult us, or at least notify us before the big shocker when we got home). Been complaining to them weekly about the communication problems during this job, and they refused to make it right. They insist that "this never happens" and how sorry they are, but guess who's paying full price? Maybe they're better with leaks and such, I don't know, but they certainly don't care about my family or their customers' experience. Extremely stressful. read more

These guys are the definition of professional! Quick response, excellent work, highly recommend them!

Don't make the same mistake I did, get another estimate before you call Henderson. $450 to replace the tank to bowl seal and the flusher valve. Those are two $5 parts and it took 90 minutes. They charge you $65 to come out, and you're in a tough spot because something is leaking, so you are backed into a corner, and then they hit you with an outrageous quote. If you don't know how little work it actually is, you're going to overpay. Turns out, they have set pricing, so they could tell you a ballpark figure and then change it once they see what actual work needs to be done, but they choose to operate with no transparency and then gouge you. Yes, they were on time and clean. Yes, they can charge what they want and tell you it is because of their overhead. No, they aren't doing anything wrong. BUT, you don't have to pay way more than their work is worth. It sucks to have plumbing problems and you need them fixed fast, but you will greatly overpay if Henderson is your only call. read more

i stand by my review...i'm not sure how a horrible service experience like the one I had with henderson can be rectified...a memory is a memory read more