I have been a customer of this company for several years and have always been very happy with the company and their service technicians, that ended today. Wolfgang now uses a call center or an answering service which leads to poor communication or no communication at best. I was scheduled for today August 16, between 1and 4 pm, by 5:15 when no one showed up or texted me I called the " call center" This man only knew that I would not be getting service to day because the center received a notice from Wolfgang's that just stated accident when I tried to get context and clarity on what that meant he couldn't tell me. He then proceeded to get into a back and forth with me that they are not a call center they are an answering service, I told him it was unimportant what they called it it was important what they do, than I asked him if this was the actual office of Wolfgang AC, he finally said No. I asked why I was not contacted if they weren't coming , he had no answer for me. He thanked me proceeded to tell me that I was scheduled between 3 and 5, I was not. no apologies, no explanation, it was a conversational circle dance. Did I want to reschedule? I explained if going forward my communications were going to be handled through this phone service I no longer desired to do business with this company anymore. I wasn't upset about them not coming I was upset because no one had the professionalism to notify me. when I told him I was choosing tone take my business else where he said that's fine I will remove you from any further appointment. I don't k is why in this country we are going to stop outsourcing our phone calls to people who speak very poor English and do not understand customer service, when I looked at the reviews for this company all five stars until one a few weeks ago, similar situatio, no customer service no communications, the technician didn't show up the people who take the calls have no idea how to handle these situation, you may as well be speaking to a robot. Customer service and customer appreciation is what makes or breaks a business. if I had been dealing with the actual office as I have always done this never would have happened and I would still be a loyal customer. read more

Pro: The install tech was friendly, professional, and got most of the job done in a timely manner. Con (original experience 1/5 stars): Broken promises and poor communication from the sales and management team. The salesperson promised that the new return for our AC would have the same size filter as our previous one. When it was installed, the filter size was different. I mentioned it to the installer, and they assured me it could be fixed in two weeks once the new part was built. That was over a month ago. Since then, I had to chase Wolfgang's repeatedly to get this addressed. Every time I called or texted, I was told someone would call me back--yet no one ever did. David was particularly bad about this, and when I finally got in touch with his manager, John, he handled it exactly the same way: promising a call back that never came. Update: After much frustration, I was able to connect with the general manager, who personally came out to my house. He corrected all of the outstanding issues, apologized for the poor communication, and made things right. I appreciated the effort he took to follow through. While my initial experience was very disappointing, the company ultimately resolved the problems and took accountability. Because of that, I've updated my rating to 4 stars. read more

I sent the heat pump problem through the online service that Wolgang's supplies on their website on a Sunday evening. The next morning (Monday) I was contacted by phone and was given an afternoon time slot. A little later I was again contacted by phone and much to my surprise was asked if they could come by a little earlier. That was great! When Rafael arrived, he was very friendly and professional. After I told him the problem I was having with the heat pump, he explained exactly what he was doing during the process of trying to find out why my heat pump was not working properly. And I might add that he explained everything very clear and in steps as he went through the process. He also asked if I had any questions. He did a fantastic job. As a matter of fact, he went above and beyond. I would highly recommend Wolfgang's Cooling & Heating. Great service, highly reputable, reasonable pricing, friendly & knowledgable employees. What more could you ask for? read more

Purchased a new A/C and Heating System from Wolfgang's back in April of 2015. Cody provided the system's initial service May of 2016. Wolfgang's has been a pleasure to work with from their sales staff to the office staff. They are accommodating when setting up a service appointment and we appreciate their office calling to let you know when the technician is on the way and the technician's ETA. Cody arrived when promised. He is very friendly and personable and explained everything that he would be doing. He was neat with his work and used booties when entering our house. We asked him to explain how the furnace filter is changed and to show us. He very nicely showed us how that is done. When he was finished, he cleaned up after himself and explained everything he did and the status of our system. We would not hesitate to receive Wolfgang's or Cody for all of your A/C and Heating system needs. read more

About 12 years ago, in my previous house, I had the entire original heat pump/air handler assembly replaced. I chose Wolfgang's after doing extensive research of customer satisfaction and testimonials. I was NOT disappointed in my choice! The consistently high-level of professionalism, appearance and expertise of their technicians doing the installation, and the seasonal checkups, and an occasional service call, always impressed us. There was never a hard-sell tactic, and everything was explained in non-technical terms. Now I'm in another home, and in need of a replacement heat pump, and I didn't hesitate to call Wolfgang's. Their technician Chris, came out today. He was very courteous, professional and businesslike, and reaffirmed and reinforced my confidence in Wolfgang's. I know I've made the best choice, again! read more

We had no air conditioning. Called and tech Todd came out. Checked the unit, said we had a coolant leak at the coil. He said he put in 3 pounds of refrigerant and said there was nothing further he could do. (Now 93 degrees in our house). He said we need to replace complete system. Next day, salesman sent out to push new $12000 unit. We called another company for 2nd opinion. Upon inspection from 2nd company, stated that tech Todd overloaded the system with Freon and there was NO leak. The AC main supply line had come loose from under the house and THAT was why we didn't have any AC. So, we paid $89 for Todd to come out, do nothing, misdiagnose the issue and leave us without AC for 3 days (90-93 in our house - leaving us unable to sleep) AND try to sell us a new unit - that we didn't need. read more

As far as repairs and maintenance, we have always received good service from Wolfgang's. Since the family owned company was merged with WOLF HVAC HOLDINGS , they have been next to impossible to reach. Their answering service staff work from home and apparently have no way to reach anyone directly. When I have left messages, I have not received the courtesy of a return call. When I contacted them by email, they sent copies of tune-up reports, which I had received and which did not address my questions. We have had service contracts with them for over ten years. We are seriously considering cancelling our contract and looking elsewhere. I find this regrettable but, the new owners do not seem to comprehend the concept of real customer service. read more

Called Wolfgang's late in the afternoon and they were able to locate Chris B. in the neighborhood and he showed up post-haste. Since my A/C upgrade was with Wolfgang's and I had such a positive experience with that, I naturally called them when there was condensation water all over the place and thru my air filter. It was gnarly! Chris was cool and collected, went over the charges in advance, and proceeded to get my unit 'unleaked' again from a severe condensation situation. He was patient while I rebuilt the replacement 4" filter for the big guy, and went above and beyond to insure the condensation problem was taken care of. Wolfgang's should take their techs and wives to Sedona for a spa and golf vacation .. really! read more

After the first hot weekend of the summer, my AC decided to end its life. After calling a couple of other companies, who couldn't get us in for a few days, I called Wolfgang's. I have know Wolfgang and his family for many years and I am not sure why I didn't think about them first. Chris B. came out that day and told us that it didn't look good, but that it can be fixed. He was back the next day and made our house happy again with cool air. He is polite, professional, and told us truth about what needed to be done. The timing of when Wolfgang's showed up was amazing. Can't wait for them to come out next week for the tune up! I completely recommend this company for any of your Cooling & Heating needs!! read more

I have turned to Wolfgang's for my heating and cooling needs for my home and business for over 15 years. They go out of their way to make sure we are taken care of. My son was a new born and the heat went out in the middle of the night. They went digging through parts and came out to get us through until our system was fixed. That level of service is unmatched today. I also have a technology business and I trust my datacenter cooling needs to Wolfgang's. They even customized a systme for my home and home server room that took my July bill down from $2500 to $500. You wont find a better Heating and cooling company, they are reliable, affordable, and provide customer service like no other. read more

The Wolfgang's staff, Cody D, Ray R & Kyler Also installed a high efficiency Trane air conditioning and heating Unit. They were very professional and provided a thorough understanding of how they would go about the installation. We felt very comfortable that we were getting a good job. The unit has been operating for a couple days and its operation is outstanding. They left the house as they found it - very clean! It obvious they take pride in their work and didn't hesitate to answer our questions. We liked how they put on booties over their shoes whenever entering the house. This is the second AC unit Wolfgang's has installed - it is obvious they care about the customers satisfaction. read more

Chris B. was professional, and prompt. Without me asking he checked to see if my unit was under warranty before he attempted work. I really appreciated that fact. I have used Wolfgang's at a previous home which included a new a/c unit install. Believe me I did my research. I had 5 different companies come out to give me a quote on install. Two of them didn't even go up in my attic to look at my equipment!! Most of them didn't even do calculations to confirm what would be the best size for my home! Wolfgang did and I hired them for two installs a year apart. The installs went smoothly. Every tech I have had in my homes are courteous and knowledgeable. I trust this company. read more

I requested a second opinion and quote after another valley company said my 8 year old Trane was leaking coolant and need an new evap coil for lots of money. Called Wolfgang's and they had VP Tom Doll promptly responded within one day to offer a second opinion and conduct a full test of the AC unit. After his inspection, he determined the unit was fully functional with no leaks detected and no need for any additional repairs/servicing. Prompt, direct, honest, and true professional! Plus their employees do not work on commissions. From now on, Wolfgang's has earned my future business and I HIGHLY recommend Tom and Wolfgang's for any future AC/heating needs!!! read more

I am so impressed. When I called, the lady who answered the phone was so professionally friendly. She provided the information I needed to correct a problem with transferring the current extended warranty. I followed her directions and had no problems. I then scheduled for a 50 pt check up. Cody was my service professional. I couldn't have asked for a nicer, more knowledgeable service pro. I was so happy that I purchased the twice a year 50 point check up. The owner of this company knows how to hire and train good people to service your needs. I don't usually give the highest rating, because who is perfect? Well, maybe I've found out who is!! read more

Wolfgang's Cooling & Heating's AC repairman, John, just finished servicing my air handler. He was on time, professional, cordial and most importantly, knowledgeable. He explained what he was doing and knew how my system worked. I was impressed that he did not try to sell me anything, yet was able to give me a ballpark figure of a system replacement only when I asked. He put everything back and everything was cleaned up. He even gave me a few tips on how to make my old system run more efficient. This company deserves its high ratings. I will definitely use Wolfgang's Cooling and Heating again. read more

Chris B. from Wolfgang's did an excellent job. Unlike my expectations from many other service companies he actually arrived early and performed the work very quickly but thoroughly. Chris did the periodic preventive maintenance we wanted, and he explained the results of his examination in detail. He apprised us of things to keep an eye on for the future, but didn't try to sell us any repair work now (or then). This kind of honest, professional service has been typical of our experience with Wolfgang's for many years now. We anticipate continuing to rely on them in the future. read more

Cody was professional, courteous, and patient, as I had many questions. He explained every step of the process of replacing my 30 year old A/C, to showing me how to program my new thermostat. I have to say that I was very impressed by EACH person I had contact with at Wolfgang's, from Cody, and Andrew,Brian, and Tom. THIS will be my heating/cooling company FOREVER, and I tell anyone who talks about A/C about them. I LOVE my new Trane system. It is so quiet, and I can't wait to see my Electric bill, going forward.. THANK YOU ALL, at WOLFGANG for a JOB WELL DONE. read more

We have used them for our business recently since we were not happy with the AC vendor we were using. They have the best customer service starting with the office down to their techs. They keep you informed as to when the tech will arrive. We could not be any happier with their service from start to finish. The estimate we received was very comparable with others we received. We are very happy we were referred to them. They are now our preferred AC vendor. Great Job to everyone that works for this company. They are the best. read more

Impressed by how quickly we were able to schedule a routine maintenance call with them. Left my info on line and was called within a couple of hours. Cody arrived the next day, checked out our unit and made needed sealing repairs to the gas pack unit. Knew what he was talking about, always put on his "booties" when coming inside, and over-all a very nice person to work with. I climbed up on the roof and he showed me where the problems were. Recommend Wolfgang highly, signed up for their service program as well. read more