This review is based on the customer service…read more I originally went into the store the end of November and was put off by the limited interaction I had with the representative. However, after looking at a handful of other slab yards I still hadn't found *the one*. (I was shopping for a quartz countertop for my bathroom and kitchen) I went back to Pacific Shore Stones on a Saturday in early January and it was busy. Anthony was working that day and even though it was busy and he was helping multiple other people, I never felt invisible or smothered, I was checked on, and I was offered guidance on some of the slabs I'd liked in the warehouse, as well as the slab options in the showroom. Anthony gave me a lot of helpful advice that I would have not known to ask about or possibly overlooked because I wasn't aware to even consider it. I was able to find my slabs and will update the review once my project is complete. I'm really happy I went back into the store and worked with Anthony, he really made the experience a great one.

We first met Zack in Summer 2021, after Apex suggested we check PSS. We really liked one slab, and…read moretold him we'd inform our interior designer before purchasing it. Unfortunately our designer told us the slab wasn't available. Fast forward to 1/2022, we decided to again check PSS. Zack was there and remembered us plus the slab we had wanted. That's when we learned it had just sold two weeks earlier. Aside from being upset that our designer lied, we were amazed that after 6 months Zack cared enough to remember us and what we liked. The inventory at PSS is extensive, a bit overwhelming trying to decide on which ones would go in our bathrooms. So we took pictures and came back later. We should have made an appointment, since Zack was out when we returned. All of the staff are friendly and attempted to help. PSS had new inventory, which left us making new decisions. Unlike paint, which easily can be changed, stone is forever. We finally decided on quartzite in Crystal Tiffany (green/white tones) and Scarlet Crystal (pink/lilac/gold tones). My pictures don't capture their true beauty, especially the Scarlet in sunlight - WOW. The Tiffany was delivered to our fabricator Euro Tile and looks great in our primary bathroom, see pics. This morning we heard from our fabricator regarding the Scarlet Crystal delivery. Although great care was taken in storing and delivering these 2 quartzite slabs, something happened in transit leaving both with several hairline cracks rendering them unusable. OMG what a way to wake up. We called PSS, Zack answered and said as soon as Euro Tile called refusing delivery he already ordered 2 replacements from the same lot - that's very important otherwise could be different colors. He assured us it would arrive next week by 9/1. That's custom service.

I had dropped by in December to look at a dream ILVE stove in person after calling to ask if they…read morehad one on the floor. I did an entire lap of the store and had to stop by a desk and ask for someone to help me. Wendy came over and was knowledgable and friendly and e-mailed me a quote a few days later. Fast forward eight weeks later I e-mail her back on a Tuesday ready to order~ I include the specific SKU and let her know I'll be waiting on ordering a hood and to let me know how to proceed. She is out of office and it auto forwards my e-mail to Jordan. Wednesday comes and goes and I don't hear back so I call the shop on Thursday morning and let them know I'm ready to order and speak to Jordan who mentions that I'm probably right and there was a price increase since then and that he'll look it over and send me a quote again. I don't receive an e-mail until Friday afternoon from someone else, Marcie who resends me the exact same quote from before with two hoods and a range when I had said twice I was ready to order the range and let me know how to get that processed. I was asked for my phone number and address again and waited for a reply to get my order placed- but I guess they went home for the weekend. I sent that over and didn't hear back again until Monday. I went ahead and placed my order Sunday with another retailer which ended up being $500 cheaper than the quote they sent over anyway. I was disappointed to see that PBK included a $200 shipping charge when I live a handful of miles away and could have accommodated a pick up if that was an option.

I am an interior designer with over 30 years experience in Sacramento. I had worked exclusively…read morewith a different showroom for 25 years but when they were bought out and I became just a number to them I switched my loyalty to Premier and started working with Jordan, Marcie and Nick. Their service and knowledge are top notch. There are far too many choices and brands out there to easily navigate on my own and clients don't want to pay for me to do the research each time. Premier makes it easy from having a dedicated appliance person (Nick) to keeping up on all the newest products and knowing which are the best made/less prone to problems in the long term. And providing demonstrations as needed. For the first time in my career I am working on a starter home kitchen with pre made cabinets and clients who needed a high quality, beautifully designed but low end price point. Jordan gave me the same high level of service I have received when clients are spending 10 times what these clients could afford. They are the best in town and statewide. I have had two out of town projects and Jordan referred me to the local showrooms. Same great service and attention to detail. I highly recommend them.

After reading all the great reviews, I stopped in to get an estimate for new kitchen cabinets. I…read morechose my pattern and color, then Itzae entered the measurements and details about my new kitchen foot print, etc.. She quickly printed out 3D images of each area in the kitchen, the island and cabinets for the primary bath. Wow! I am visual so the 3D helped me a LOT! I got the estimate and was pleasantly surprised. I need a few additional measurements before I place my order. I was told 50% down and the order will take a few weeks. Can't wait to get the ball rolling.

I had to put a second bathroom together after everything came out because of water damage. Gina…read moretook things in hand and set everything up, and I do mean everything. She was a pleasure to work with and very professional and very knowledgeable. I highly recommend them.

Great team very helpful very knowledgeable and the project was complete completed on time.read more

My house was built in 1962 and most of my bathroom components were original. I wanted to have both…read morebathrooms remodeled because they were both very ugly and depressing. I had several contractors stop by to give me estimates - a lot of contractors were very sloppy in their estimates, telling me they would give me a bathroom in five days or asking me to buy all the supplies, etc (as if I would know what to get), or telling me they can do it for $5k without permits. Anywho, Ivan from Vitex stopped by and asked a lot of questions on what kind of vision I had, and when I did not know an answer, he made suggestions. For example, he suggested I add a shower light - that's something I did not think of at all - and also pointed out things that were required for code upgrades, etc. The entire process was very transparent. After I received the quote, I met Ivan at the warehouse in Rancho Cordova and he helped me pick out the tile for the wall and the floor. Again, I'm clueless and he made the right recommendations that made sense. The crew arrived on day one and these guys work hard and other than their lunch breaks, they don't stop until the end of the workday. The workers were very pleasant and diligent. Very friendly. I really enjoyed having them here and they did excellent work. Once they were done, I proceeded to hire Vitex for bathroom #2, which involved removing a jet tub to build a walk in shower. This time I worked with Arthur, who was also excellent and the same worker crew. They did an excellent job with that bathroom, as well. What also helped was being in touch with Victor, the owner, via group text to keep me up to date on the project, etc. Also, for anyone doing their due diligence, Vitex is fully licensed and the work they did passed the City of Sacramento's inspection, so these guys are legit. I'll definitely recommend them to anyone I know looking for bathroom remodeling and will use them for future tile work. Thank you, Vitex! -Josh

We had Apex Marble Granite Tile do the stone work for our new build and I'm very happy with how…read moreeverything turned out. The quality of the work is beautiful and you can tell they really take pride in what they do. Communication was easy throughout the process and they were always professional and reliable. I'd definitely recommend them to anyone looking for great stone work.

I had Igor and his team install quartz counters in my kitchen and I couldn't ask for a more…read moreprofessional & beautiful outcome! Igor not only helped me pick out the right stone that would work with my current backlash, they carefully worked around it to ensure it didn't break and cost more $. They are not only artists in their craft, but very courteous, respectful, and timely. They do outstanding work and try to ensure that if stone is left over, they will give you ideas & a plan on how you can use! They have even come back and cut my extra stone to fit my side tables at no extra cost to me, which they certainly didn't have to do! I can't say enough of how customer service oriented Igor and his team are!!! You cannot go wrong with Apex, Igor & the team; they're the bomb! I just love them & their work! Amazing!!!

I would like to commend Lisa Waffle for the excellent service she recently provided us…read more We have multiple orders through our contractor and designer, and we came into the site to review our choices. Our order was not easily accessible, so several items were in question. Lisa reached out to the staff member heading up our order, to the slab department, and to our contractor. She spent a great deal of time locating the updated information, and then proceeded to organize the order by room. Her efforts distilled all of our visits to Bedrosians, and resulted in a far more user-friendly version of the materials for our project. This was invaluable for all parties involved. In addition, Lisa assisted us with final design choices. Lisa went above and beyond expectations to offer resolution in a kind, patient, and professional manner. Thank you Lisa for your skilled and knowledgeable efforts on our behalf!

Great selection. Many slabs. So hard to choose! Sara…read moreMiller was SO helpful trying to hook us up with what we wanted. We ended up with two slabs of Taj Mahal quartzite and are delighted with the results.

I feel like a kid in a candy shop every time I walk into this store…read more We're remodeling our house, we're so happy with all the options and prices this store has to offer. We found a few different styles of tiles that we liked, we purchased them today. I had a hard time picking just one, I knew for sure I wanted white or a neutral. They had way more to choose from than what I expected. I only wish they had better customer service, we have to find someone every time we have questions. It would be nice to see associates around incase people like us have questions. We will be back for sure since we have another bathroom to remodel in the next few weeks

I scheduled an appointment with Corey. And she helped narrow down my selections within just an hour…read moretime for both of our bathrooms. Whoever said picking tile was easy and fun is surely mistaken. Working with Corey made it super easy and help me with hard decisions and things that I didn't even think of. Well worth it to use their services.

We had our kitchen remodeled using the contractors and staff at the Sacramento Kitchen Mart…read morefacility. It's hard to know where to begin because the experience with KM is so different from that experienced with typical contractors. Communication. Typically a major frustration with contractors was in fact excellent with KM. Emails and calls were returned in a timely manner and they go to great lengths to explain the process and provide a detailed timeline. Duration of work. We had gotten estimates of 4-6 months to complete our remodel; KM was finished in a little over a month. They stuck to their schedule (despite problems that arose with suppliers) and always communicated any changes that were required. They handled all of the permitting requirements, and in Davis that is not a small task. Notable is that a KM staffer came to the house the day of final inspection and looked at the whole house for potential problems. He replaced ALL of our smoke detectors at no cost just to make sure there were no problems with the inspection. The Davis inspector was very impressed with the work and passed the job without any concerns. Quality of work. We had superb craftsmen work on our project; John and Zachary and Joe were all just excellent. They took pride in their work, showed up on time, and always communicated what they were doing. They took great pains to minimize dust and overall mess. Huge sheets of plastic were placed floor to ceiling to localize the dust and debris. Sheets of protective material were placed on the floor. Everything was done in a professional manner. The supervisor of our project, Edgar, was remarkable in watching over the project and being there whenever needed. Sourcing of materials. KM can provide pretty much everything you need with regards to cabinets, fixtures and some appliances. The quality of all materials from KM was excellent and so much more convenient than searching it out on your own. I have to add, however, that their recommended appliance source, A-1 appliance, was very disappointing. A-1 failed to order our rangetop despite it being paid for well in advance, and their installers were incompetent and rude. Our project foreman, Edgar, intervened and was a lifesaver in getting a rangetop in time to prevent a major delay, and in fixing the poor installation provided by A-1. Cost. We had many estimates for our remodel and KM was far from the highest. Their estimate was very accurate and very reasonable considering the quality of work, convenience, and the speed with which the work was done. In summary, Kitchen Mart stands way way above the pack when it comes to the often tedious and stressful process of remodeling your home. They offer a one stop solution, do superb work at a reasonable price, and complete the work in a very timely fashion. We plan to have them do our bathrooms and in fact would not consider anyone else.

We requested service because our Master Bath shower handle fell off (Delta clips on handle) It's…read morebeen about 18 months since the remodel which we love! Michele responded quickly yesterday and Vu was here this morning resolving the issue. Thank you so much Michele and Vu!

I needed hardware for my kitchen and bathroom drawers and cabinets. So I went to the big box shops…read more I did not like anything they offered. Then I went to several contracting shops. Kitchen Design Expo was one of them. I ended up making my purchase with them. Their customer service, selection, and pricing was awesome. Let me say they have you covered for kitchen and bathroom remodels: Flooring Countertops Cabinets Sink, Vanity Tile Knobs and pulls (cabinet hardware) They have a design team that can assist you create computer generated design plans all while working within your budget. The shop is filled with sample kitchen displays (displayed without sinks). They have hardware displays. In the back are lots of slabs of granite and quartz and some vanities. They are a small business, so they are working with minimal floor staff. If you do need assistance, just walk up to the counter and the staff will gladly assist you. I only bought cabinet hardware; knobs and handles. They do not have inventory on site. They order through a vendor. Their selection was diverse: styles of colonial, Victorian, farm style, traditional, mid century, futuristic, funky, fun, artsy, modern, industrial, etc. Quality brands. Even though I was not dropping a ton of dough, I was never treated any less important. I worked with Jessie, the owner, and Cora. Top notch customer service. Even when a portion of my order was wrong, the vendor sent the wrong product. Jessie quickly reordered and got me the right items within days. Great!

Go elsewhere. The whole experience with Jesse (the owner) and his "best" installers has been…read morehorrible. I purchased quartz countertops there in May this year. They were slightly less expensive than other options, but I liked the veining and was assured by Jesse that they were good quality. After installation, it was apparent there were rough spots on the slab and that it was bowed in the middle. The installation was worse: they did not check the peninsula for squareness first and instead just installed a crooked counter top, flush with the cabinets at one end but an overhang at the other. They cut the quartz inside my home without protection (leaving fine dust all over the floors and furniture), the seams were rough and messy, there was chipped paint off my walls, and they even left oil stains on my driveway. Customer service was nonexistent. My concerns were dismissed by Jesse- he told me I must be picky and hard to please. He was patronizing, has the air of a snake oil salesman, and offered zero resolution. I am so grateful that this was only a 5k countertop job and not a whole kitchen remodel. Lesson learned.

The selection is good. They had a lot of things I liked, and it was inspiring. However, service is…read moreextremely unprofessional. I walked into the store, there were 3 workers and 2 customers. I watched their interaction. It was very positive, formal, professional, nice, and friendly. I was respectfully waiting my turn. I looked around for the store for my item so that I could help them be more efficient and save time. After 5 minutes, I saw that all 3 workers are free. I was hoping one of them would help me, but I give them the benefit of the doubt that they might be busy. So I waited patiently. After 2 minutes, 2 of the female workers stared me down and walked away to their back corners and went to their computers as if I'm a peasant. Not sure what I did to deserve that. That leaves me with 1 guy left. I stand in proximity waiting for help. After another 3 minutes of standing in front of his desk, I respectfully ask for help. He then gives me attitude, and treated me very differently from other customers that I just watched when I entered the store. That was rude and fkd up. Wtf did I do to deserve that? I got profiled. Is it because I'm not white? Is it because I'm young, and people think that I'm broke? Is it because my clothing is dirty from working on a project? I left the store. It was frustrating and demoralizing. I didn't deserve to be treated like that. I'm not coming back, and unless you're stereotyped as easy money, I don't think you deserve that treatment!

Great designers and cabinets. Very happy with my remodel that they orchestrated Love Michi…read moreand Pippa