1. Wood Expressions

    1. Wood Expressions

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    Gardena, CA

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    Wood Expressions

    5.0 (2 reviews)
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    1 year ago

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    Pacific Coast Hobbies - Got this from there it was an amazing build

    Pacific Coast Hobbies

    3.8(206 reviews)
    6.8 mi
    $$

    Awesome store!!!!! Josh at the front was super helpful and…read moreknowledgable Please give him a raise :)

    The way I was treated during a recent return was extremely disappointing…read more I came into the store with my receipt to return an item. I was told by an employee named Panda that the item could not be returned because it had been opened. I understand that businesses have return policies, but as a consumer, how are you supposed to know whether an item works or meets your needs without opening and trying it? What bothered me most was not the policy itself, but the attitude and lack of customer service. Instead of simply explaining, "Unfortunately, once this item is opened, it is considered final sale," I was met with an unnecessarily cold and dismissive attitude. We asked to speak with a manager, and another employee came out with an attitude as well and told us they were not going to process the return. We eventually spoke with the owner, who was understanding and approved the return. When Panda came back to process it, he snatched the receipt out of my hand and completed the return with the same cold attitude. I want to be clear: if the policy had been explained to me politely and respectfully from the beginning, I would have accepted it and walked away. Customers should not have to argue or escalate a situation just to be treated with basic courtesy. Employees represent the business. Regardless of how much a customer spends, everyone deserves to be treated respectfully. Unfortunately, because of this experience and the way we were treated, we will not be returning to this store. A simple, respectful explanation could have completely changed the outcome of this interaction

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    Wood Expressions - hobbyshops - Updated September 2026

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