Absolutely bizarre customer service experience…read more I went into this Ace Hardware to make one basic copy of a house key. After the key was already made, I was told it would cost almost $7. I was genuinely shocked and said, "Holy fuck, just for one key?! That's a lot!" I understand that some people may not like that language, but I was expressing surprise--not threatening anyone, insulting anyone, or causing a scene. I still said I wanted the key and went to pay with my card. Then I was told there was a $10 minimum to use a card. Again, I expressed my disbelief at the situation. Instead of simply completing the transaction, the cashier decided to tell me to go somewhere else and took the already-made key back. So apparently, this store would rather waste a perfectly good key and lose a sale over a customer reacting to the price. The entire interaction was completely unnecessary and could have been handled professionally. I walked in to make a simple key and walked out because the cashier decided to escalate the situation over a customer expressing shock at the price. If you're looking for a place where a basic transaction can turn into an unnecessary confrontation, this is apparently the place.

Ace came through again which is another reason to avoid the big box stores. High winds snapped my…read morecable restraint that keeps my big beast from toppling over. Went into Ace . Matthew who is one of their representatives showed me where the connectors were, trimmed the snapped part of my cable and crimped them together for me. I'm almost embarrassed to tell you I went in and out in less than 15 minutes for.87¢ OTD. Go see Matthew or any of the other amazing crew at ACE for your DIY projects.

They have everything....great customer service. Been going there for 26 years. Highly recommended.read more

I wouldn't rate them below three stars, feels unconscionable, so that's where this lands for me…read more The main factor is pricing. Items here run noticeably higher compared to larger, non-mom-and-pop hardware stores, which makes it harder to shop here regularly. Keys were $7 each, and I accidentally grabbed a key ring I thought was $6, but it had been placed on the wrong hook and rang up as $13. A few areas of the store could use better organization and upkeep. Items were hung in the wrong place or can't easily tell pricing. I came in just to make keys and ended up spending $30. That said, the store staff were friendly and helpful, which I appreciated.

I love old school hardware stores where it's not too much space to cover. I thought the staff was…read morefriendly and knowledgeable. Yeah sometimes they get testy for a variety of reasons but I will accept it because they still know more than the people at the big box stores. I recommend Triangle Hardware!

Is there a better hardware store in Hermosa?? Nope! It looks small, but somehow they have…read moreeverything! I'm a huge fan! The customer service is top notch, they know their merchandise and were to find it! Triangle Hardware- Thank goodness we don't have to drive all the way to HD!

This place is SUPER CLEAN!!! Perfectly organized, great customer service and that goes a long way…read more Personally, I can only use superlative terms to express the excellent customer service experience received particularly from Sharon, Jamal, and Willie and how they went out of their way to meet my customer needs. Since I only give excellent feedback to situations and places that are superb, it goes without saying that this place receives that distinction. They have every that you need. Keep up the good work!!!!!

Called into this place this afternoon and asked if they offer key blade cutting services for…read moreautomotive keys. They confirmed that they do offer the service, and said that for automotive keys, it's $5.99 for a two-sided keyblade cutting service. I came in to the store and asked them to go ahead and cut the keys. The employee seemed fine, and was ready to cut the keys, but some guy who identified himself as the store owner came up to me and started asking me an unending series of questions about the keys I was having cut, and he warned me that if I brought blank keys from outside, that his shop might mess up the key cutting and that it was not going to be his fault. I told him that this was fine with me, because I had paid very little money for these blank keys, so I would shoulder the risk. Then he told me that because my keys have a transponder inside them, that they would never work with my car. This is not true. He doesn't know what kind of vehicle I have, and he doesn't know how the keys are paired to work with my car after I have them cut (it takes about 30 seconds to pair them, and requires the original key, which is already paired with the car via a chip transponder). After I politely asked him to quit with the ceaseless questions about my keys, the man who identified himself as the owner of the hardware store asked me to leave, and told me that he would not cut my keys. This was the strangest interaction I have ever had with a hardware store in my life! It was stranger still because I had agreed to shoulder the risk if there were any issues cutting my keys. I was polite in my interaction with these guys, and I politely asked the owner guy to stop with his ceaseless questions and just let me get my keys cut, but he had a terrible attitude and was clearly angry/irritated by something, even before I showed up at the store. It's absurd that this business refuses to cut keys for people, especially when the customer calls in to verify that this business offers that service, including for automotive keys like the ones that I wanted to have cut! I would recommend going elsewhere. This shop (and it's owner, apparently) are pure trash. I must say though, that the employee who was going to cut my keys, he seemed totally fine. It was the guy who identified himself as the owner who had a really bad attitude and couldn't stop trying to sabotage the sale.

Great service. I had screens made and they were the same price as other places but much faster lead…read moretime. They originally said 3-5 days but ended up having them ready same day!

Professional and knowledgeable team which can help you with any problem…read more As a general contractor I've used them 3 times last month and every time I was treated with respect !

They have an amazing selection of hardwoods at the best prices of anywhere I've looked. S4S. Also,…read morethey have some beautiful smooth and shiny plywood for building cabinets. They have everything you can't find anywhere else.

For those keeping score at home, the sales associate never called back. No email. No nothing…read more Zero stars for zero customer service.

I prefer Lowes over Home Depot. Lowes stores are cleaner and the parking lot is less chaotic. I…read morehave recently written how Lowes offers a no paper receipt option at checkout. This reduces trash and saves them money that can be passed on to the customer. However, HD sells small hickory wood logs to use in a smoker. Lowes only sells chunks. I dragged the 30 lbs. of wood to the register and went through the payment process. When I asked if there was a no receipt option, the person working there said, don't worry, it will give you one." I proceeded to throw it away in the trash can as I left. There is no need in most cases to produce a paper receipt. I have an account with HD, give me the electronic option there.

This is a nice and clean Home Depot. Merchandise is clean, employees care about the customers…read more Quick self checkout with helpful attendant if needed.

Amazing service and care for their customers! Needed to get a sedan up on stands. Happened upon a 3…read moreday sale. I thought I came up on an amazing deal on a 3-ton racing jack. When informed that I was mistaken on a sticker markdown, I switched over to a different option and kept it moving. I forgot a 90 degree chuck and while I was grabbing that, the same cashier I was working with took it on herself to discuss with her manager and informed me they would honor the confusing sales price sticker that was admittedly hard to notice and seemingly on a related product. Confused at why they were going out of their way to help me I was reassured they wanted me to leave satisfied. Well they got me. I'll be shopping here exclusively for any tool going forward. Thank you for honoring customer service and going out of your way to make sure I was taken care of.

My husband and I visited this location on Sunday, 7/5/26. Just want to give credit where credit is…read moredue. Carlos assisted us and was AWESOME! Thank you Carlos for your help and PATIENCE...you are a picture of what excellent customer service should be. Keep up the good work.