So far Griffin Ace has not let me down. Looking for a specific size rivet, big box stores, no, Ace, yes. Looking for Milwaukee bits, Ace was cheaper by a couple bucks. I'm gonna start looking at Ace first. Closer and so far has had everything I need in a pinch. read more

I asked pricing on the phone. Debbie said the price was $234 for 5-gallon bucket of Benjamin Moore REGAL paint in Matte. I said that price is really good, amazingly low. She said that's the price. I confirmed 3x that we are talking about Benjamin Moore REGAL MATTE in 5 gallons. She said yes. I get there and they don't have stock of the REGAL 5 gallon buckets! And if they had the price would be OVER $400 NOT WHAT Debbie QUOTED ME! I asked them to sell me 5 1-gallon pails at the same price but no. The guy helping me asked Debbie about my phone call. Debbie stated I asked about Benjamin Moore BEN paint, not REGAL paint! Why would I do that when half my house is painted in REGAL? I remember asking Debbie THREE TIMES on the phone that it was BENJAMIN MOORE REGAL MATTE IN FIVE GALLON PAILS!! YES SHE SAID EVERY TIME I ASKED! It gets worse, much worse. The guy says he can give me a 10% discount in the gallon size cans then goes to ring me up. He tells me he can't. So he mixes the paint and opens the can to see it foaming. He does another can. More foam. It's been an hour now and he got 2 cans that didn't foam out of mixing 5 CANS! I check the production lot numbers on the cans and they are consecutive!! I lose my trust in the paint, but desperate to buy paint for my painter (who is waiting at my house and charges by the hour), I buy the 2 gallons of paint that didn't foam when shaken. It's way too late now and the painter went home until Monday. Monday we open the paint and begin painting, we notice it's much lighter in color than the same color paint we bought at the Benjamin Moore store! We end up having to buy 5 gallons more from a Benjamin Moore store and paint over this paint wasting the $150 and an hour I spent at Griffin Ace Hardware! I hope Griffin Ace Hardware sees this and 1) fixes their paint supply issue, 2) fixes their paint mixing problem 3) refunds my $150 that I paid for the paint which doesn't match the color code and 4) trains Debbie to listen more carefully to customers on the phone asking about product pricing! Update: I don't know where Griffin Ace Hardware is getting their Benjamin Moore Matte Regal paint but it is very different than the BENJAMIN MOORE REGAL MATTE paint I bought at other Benjamin Moore Paint stores. I CHECKED THE CANS AND THEY SAY THE EXACT SAME BASE PAINT. First, the color is much whiter than the other paint my painter already painted 90% of my house with. We even applied a second coat and waited for the paint to completely dry, it's way off! Secondly, it smells like a much cheaper paint! Third, it covers poorly and required a third cost even over a primer coat. The way we found out was when we rolled the walls with GRIFFIN BENJAMIN MOORE REGAL MATTE PAINT and brushed the corners with OTHER PAINT STORE BENJAMIN MOORE REGAL MATTE PAINT! THE COLOR DIFFERENCE JUMPED OUT PLAINLY! I had to pay my painter a lot more money to paint over the ACE PAINT with 2 gallons of OTHER STORE PAINT that we had to buy in addition to the GRIFFIN ACE PAINT! Conclusion: GRIFFIN ACE BENJAMIN MOORE REGAL MATTE PAINT does not look, smell nor cover as well as BENJAMIN MOORE REGAL MATTE PAINT from other stores. It appears to be a very poor quality paint. It wont match the color and you will have to buy more paint at the other stores to cover this GRIFFIN ACE BENJAMIN MOORE REGAL MATTE PAINT costing you double plus paying a painter double for his time! read more

Griffin Hardware - GRIFFIN ACE BENJAMIN MOORE REGAL MATTE (LEFT) APPEARS VERY INFERIOR TO OTHER PAINT STORE PAINT LABELED IDENTICALLY! - Hardware Stores Near Me - Santa Ana, California

Numerous products, next to 99 cents. Maybe my dad would like to shop here. This place is a bit out of range from where I live so I wouldn't drive all the way here unless I have to read more

I had a very old Ace Professional socket wrench which failed. It was purchased many, many years ago, but hardly used and looked new. It failed and I called other Ace Hardware stores first. But none would honor a warranty. But when I came to Griffin Ace, Ernesto the manager said, "Sure, we'll take care of you!" He replaced it with a much better 72-teeth Craftsman's socket wrench. I was not expecting that. What service!! read more

I've been coming to Ace Hardware a lot since last year since we're doing a lot of paint jobs for our new house. We love Benjamin Moore paint so we only go to Ace. We're currently painting one of our bedroom and out of the paint for our ceiling. The store in Fullerton (which I usually go to) closes at 6 PM. I was so happy to find out this place close at 7 PM. I called at 6.10 PM to see if they really close at 7 PM because it's going to take me 19 mins to get there. The girl told me they won't be able to serve me as they have to be closed by 7 PM. I didn't know it takes 30 mins to make the paint! I told her if she can ask someone. It took her 5 mins to ask then she told me, "Yeah you have to come tomorrow. We get really busy when we close so we will not be able to do the paint for you". I told her again, I'm going to be there 6.45 PM the latest. She said no. I don't know if I should get pissed at her or myself for calling first because all other Ace Hardware usually are very accommodating and I still go within their business hours. I just don't want to go and not be able to get the paint since some businesses modify their hours due to Covid. read more

Wow, I got really great service today at this store! I took in an old 2-wheel hand dolly because it needed a new wheel. I could not get one of the wheels off and the manager managed to knock it loose and found that the bearings were worn out. So he took it to a workbench in the back and changed them for me. Then he found that the old cotter pin had broken off and was jammed inside the axle. He spent a lot of time drilling it and getting it out and clearing the hole out so a new cotter pin could fit in. He went through a lot of work for me and I only spent a few dollars on the bearings and new pins. read more

I was struggling to figure out which screws I needed to use to place my vanity on it's base. Joaquin was easy to talk to and made it easier for me to ask for help. He was able to help me not only by figuring out which screws I needed but went ahead and put it together for me. Super kind and helped and put it in my car as well. It was quick and it helped me realize it's not so bad asking for help! lol read more

My company has been doing business with Griffin Ace for over 20 years. Their great customer service keeps us coming back year after year. Whether it be the Managers Ernesto & Johnny to the floor reps, Debbie & Karina, they are always happy to help. read more

Came here looking for paint to use at our new apartment. There are many options to chose from but I came here specifically for the Benjamin Moore brand. A lovely employee, Karina, welcomed me and helped me with my paint request. The process was quick and easy! Thank you Karina for your help, I'll definitely come back to this location for my hardware needs. read more

I needed help finding the proper screws for my mailbox and Jesus went out of his way to help me. He was patient and made sure he gave me the correct parts. I will definitely go to this store when I need parts or tools read more

Walked into the store with my cousin and her two daughters. We were followed throughout the store and approached 3 different times by 3 different people. We were then told that we were only allowed to purchase if it was essential. Asked another customer coming out that was carrying 3 plant pots if they were approached as well to which she said no. Definitely won't be coming back. read more

The service here is awesome. I was looking to purchase a Milwaukee power drill that they had a deal on. I was lucky enough to buy the only one they had left in storage. Shout out to the gentlemen who helped me!! Sorry I didn't your name, but your service is greatly appreciated. Thanks! read more

Hello there, I give 5 stars to Ace Hardware and another 5 stars to Jonny the manager he was awesome, got the weber grill that I wanted. He took his time and talk to his boss, and made it so that they assembled it and deliver it. This was before all this sale stuff started. When out his way and made it happen. I will be be back to purchase more stuff from Ace and I will tell a friend. Thank you very much Jonny. read more

This is a great place to find your dyi projects items. You recieve excellent one on one assistance with your project be it plumbing, gardening and other home needs. I would highly recommend a visit and purchase read more

This hardware store needs some help. The parking lot is very small and very hard to park. The store is very cluttered with mainly only one register open. The reason I am giving it 2 stars is because the staff that helped me today was very friendly. read more

Griffin Hardware - Hardware Stores Near Me - Santa Ana, California

USED TO be a nice friendly well-thought-out shop. Out of several visits over the course of a year, the LAST one was remembered for being unpleasant. They had a gangster chick with dyed hair lurking me through the aisles and whispering to her coworkers after I informed her they could get fined for violating the Americans with Disabilities Act for taking the restrooms away from their customers, This is the ONLY Ace I've shopped at that doesn't seem to care about their customers who may have medical needs. Layout was confusing once I really had to navigate it; zip ties were nowhere near bungee cords nor electrical connectors where they're typically found Tubing and hose was all WYSIWYG certain lengths not to be cut by the foot, so you could end up stuck with 49' of extra line you'll never need BOO on this Ace read more

I like coming to this ACE. It's small but it has what I need and it's on my way to work. All the employees are friendly and accommodating. I tried to use the "check in" and use the 5$off of 30$, well it's an expired coupon, lol. I didn't know until I checked in and the coupon popped up. I told the cashier but letting you all know ahead of time. read more

Griffin Hardware - Expired offer. - Hardware Stores Near Me - Santa Ana, California

Customer service is absolutely amazing I called asking about a kit that I needed to repair my kitchen drawer and not only was Karina able to answer my question she also connected me to the gentleman who works in the department and verified that they had it. When I arrived they had it waiting behind the counter to my surprise. If you've experienced bad customer service at a home depot I strongly suggest you check out Ace they Rock! Thank you guys! read more

This place was very friendly and helpful. They had exactly what I needed with the right nuts and washers. Johnny was especially helpful, he made me a custom nut for my tripod, he's incredible. I will definitely come here again. read more

I purchased key copies here. The guys are nice and they easily direct you. Colored keys for $3 each. I was pleased. Quick and Easy. read more

Excellent costumer service Darlene she was very nice and helpful with everything I highly recommend this store

I have had a bad experience at first with this store and I have left a bad review here but I decided edit my review with good one bcuz apparently there was communication problem which Ace Hardware store couldn't reach me from my number I left to them. But at last Stacy (the manager) managed to reach me anyway from my e-mail explaining the situation with a super kind, sincere manner which I really like it. She is really considering and helpful person that I ever seen on Yelp to fix their problem. Thank you Stacy read more

Just want to compliment josh he really helped us find what we were looking for and he had so much patience made us feel welcome especially that we were all over town looking for a gas line for our mobile home and nobody seemed to have any knowledge of what we wanted and he made sure that we went home with something that will help us with our issue. Thanks josh you are awesome! read more

The store is very small and there is no public restroom available. I find this very disappointing. The store probably needs to undergo a renovation. read more

This place is the best I ever been too! First off, the cashiers are so nice and they will great you as you are walking in. As I continue to look around the store, many associates came to ask if I need help and they are willing to help me with any questions. I was ready to purchase my items and there was 2 young lady at the register named Alex and Lili. They were so helping looking for a type of battery I needed but also ringing up my item. This is the best place for customer service! I will definitely come back and recommend this place for my other friends. This is what I call customer service! read more

Ace saved me money. I had a door re-screened for 30$ vs replacing the door for 150$. Service was excellent. Friendly. Helpful. Cost effective. Worth the drive. read more

I had a painting project I needed some stuff for, the sales associate was both friendly and knowledgeable and didnt try to hide like home depot. Its worth a little more for the service I got. Adios, home depot! read more

The employees always go above and beyond to help you here. If they don't have a specific product they do their best to help you with another product. They don't give up! Ernesto was especially helpful today when we needed last minute BBQ skewers! I come to ace for everything including arts and crafts. Love this place! read more

Ace is nice because it is not too big and makes it easy to get in and out in a hurry. They seem to have the things I need. Stuff is easy to find and there are no big lines at the checkout. What else could you ask for... read more

Came here after 5 hardware stores nearby didn't have a part I was looking for my new foam shooter . Johny was able to help me find the parts I needed and made it easy . The previous stores were didn't know anything & were no help at all . Will definitely be back soon . Good customer service is always appreciated ! read more

Worst experience coming here for window screens. Gave me a 3 day wait time for them to be ready when normally it's2 days & once I got there they said now I have to wait because they don't have them ready!! Never again!! read more

The second I walked in the door, Henry helped me out. He seemed knowledgeable and he knew exactly where all of my strange requests were located. read more

They have so many screws here and very well organized. The manager is extremely helpful and nice he gives out great customer service.

Went in to get some CLR, and ended up buying a new BBQ from Spence. Super helpful and friendly. For $20, he will deliver and install the BBQ, great service! read more

Always helpful and friendly- I don't have to searsh for help like at HD or Lwes read more

They are so nice here. They helped me find what I was looking for without asking AND stayed open a little longer for people who were straggling in. Really nice people. read more

I was looking for magnet wire for my daughter science project. I couldn't find it at home depot. So I called Ace store. Although they didn't have the right gauge in stock, but the employee was very helpful on the phone and offered me other options. Thank you! read more