Today is 2/12/2024-The day before one of the biggest expected snowstorms to hit Boston for the…read morefirst time in the year 2024. And, I'm glad I decided to get tire services at Pep Boys in the Everett, MA location.  For starters I'd like to thank Gregory V. for his outstanding dedication in customer service, he demonstrated that he is knowledgeable of all the products, he is a man of integrity that shows he stands behind his product and the phenomenal customer service. Greg's transparency allowed me to have full trust in him and Pep Boys. I can reassure you that I will be a long-term loyal customer from this day forward with Pep Boys and that Everett, MA location specifically.  Before arriving at Pep Boys I spent a week shopping around. I looked into every tire company in the North Shore. I shopped online and called many locations to try and get the best value. A majority of the other competitors had long phone wait times, were unhelpful and directed me back to their site which can be overwhelming.  I called the Everett, MA location at 4:53 PM and spoke to Greg. The first thing I said to him was: "I've been shopping around for tires as a gift for my Mother's birthday, and I have no knowledge about what are the best tires that are suitable for her vehicle. I have had no luck with other sellers." I would say that my voice was rather desperate for some answers. His tone was very warm, and patient. Instantly, I felt a sense of ease and was easily able to ask all the questions I had and by the end of the 20 minute call I had a good sense of the tire I would be looking to purchase. I asked if I would be able to get seen today even after knowing that they close at 8PM. He said he might be able to get me seen before they close. I told him I'll call him back before 6PM, and  I continued to do online searches after the call for comparisons and measured knowledge of the various tire products; And, I found myself back at Pep Boys for the best deal and astonishing customer service.  I decided to go through with getting my tire service at Pep Boys, Everett, MA. I had already had my moms car because I borrowed it for the weekend and had to get the car back to her before the snowstorm began. I got to Pep Boys by 6:30 PM and was out the door before they closed. I got all the works which was the 4 tires, alignment, and road hazard warranty.  I drove straight to my mothers house and I let go of the wheel driving on the highway and WOW! I drove straight for 1 mile before having to curve and was very impressed with the alignment work. The car felt taller, had a strong grip to the ground, and driving over avoidable potholes was not felt, which is good because my Mother has a pinched nerve in the end of her spine and can be felt with the tires she had before.  My mother was practically in tears when I arrived and told her that I got her new tires.  Thank you Greg. and to the Pep Boys team in the Everett, MA location for bringing joy to myself and my family. But-overall, keeping in mind that safety was at the core of their work and it shows. I feel at peace for my Mother to be on the road and to get home safely to and from work during the upcoming Nor'Easter. I'll look forward to doing service at this location in the future.  Warm Regards, Juan

Rudy quoted us $115 in labor for car battery replacement on a 2010 Honda Fit…read more If you just need to get your battery replaced, go down the street to Auto Zone, they do it for free!

Best service in town and affordable prices, quik great customer service,got front tires 4 my car…read morebalance and alignment great price.

Mavis does a good job of helping out a customer. They…read morehelped me with a flat repair . I was on the highway at night and used a plug . I went over to Mavis the next day they removed my wheel removed all the plug and that I put on the tire to get home and install the patch . Customer service was A1 . My tire works fine. I believe I'm in good shape with the plug however, I'm a big believer in extra safety so the patch that they installed gives me a piece of mind. I was in and out quickly .

I am going to give Town Fair Tire a five star review for honoring all that advertisements which…read moremost higher places do not. Location : easy access on Revere Beach Parkway in Everett Supply : it seems that Town Fair Tire has an unlimited supply of every size Tire if they do not have it in stock, they will get it for you Staff: the staff that I dealt with seem honest straightforward. They were trying to be very polite and help the customers myself and others that I witnessed. Service : the service I received was top-notch. I actually had my daughters car there and installed a brand new set of tires, mounted balanced, and they give you warranty over and above the manufacturer warranty, including rotations for free every year and nail damage repair. This is the most amazing part of my whole experience. I found a set of tires online for an extremely good price. Michelin is a very high priced tires so I was trying to get the best price and have them shipped to me from the Internet so I called Town fair to see if they would install them , they told me that they have a price match guarantee so I told him the manager which I was getting and where I was going to get them from. He took it upon himself to say that he will order them and then they can install them mount them and balance them They basically charge me about $40 or so for mounting, balancing tire repair and some kind of extended warranty, including free rotation for the life of the Tire I definitely would use this Town Fair Tire if you were interested in purchasing new tires and having them installed

I needed a tire repair (a patch) as the plug that was inserted was not holding air. I called Town…read moreFair Tire in Everett, asked if they do repairs because the plug isn't holding air, and they said yes, they can put a patch on it took time off of work, arrived at my appt time, and was told they won't repair it (not even looking at the tire). Instead I needed to buy a new tire. I asked why and they were unable to provide an answer, other then his manager said so. Blatant bait and switch

Great prices and great service. Ordered tires online and they were delivered to Everett in 2 hours!…read moreInstallation went smooth. Would use again! Thanx

I had a pretty disappointing experience at the Costco Tire Center. I bought four new tires online…read moreand was alerted that they had an appointment for the following day. My appointment was at 2:30 pm. I arrived around 2:20 pm to drop off my car and was told the service would take about 1.5 hours. When I returned 2 hours after my original appointment time, I was then told it would take at least another hour. The original time estimate was not accurate, and in total it ended up being close to 3.5 hours before I got my car back. It would have been helpful to have a more accurate estimate ahead of time. If appointments are running this far behind, they should consider scheduling fewer cars or being upfront about realistic wait times. For a scheduled appointment, this was a big waste of time.

# Terrible Customer Service - Avoid This Place…read more **1 out of 5 stars** I had the worst experience at Andrade Auto Repair in Everett, MA today. Arrived at 5:00 PM and immediately got off to a bad start when they made me move my car around without explanation. The employees were completely unhelpful - when I asked about getting four tires done, they dismissed me saying they "don't have time" even though there were two people working on tires and another just moving inventory around instead of helping customers. When I went inside to speak with the owner about the poor service, his attitude was absolutely horrible. He's clearly not cut out to be a businessman. Without even knowing what transpired outside (since he was in his office the whole time), he told me I need to "be nice to his employees" if I want help. He had no idea what his staff had said to me or how they treated me. The final straw was when I simply asked an employee to check if they had my tire size in stock so I could potentially come back the next day - and was told "I don't even have time to check." Completely unprofessional from top to bottom. The owner has terrible management skills and clearly doesn't care about customer service. His employees follow his lead with their dismissive attitudes. Save yourself the headache and go literally anywhere else for tires. This is the worst tire shop I've ever encountered. I will never be back and will be telling everyone I know to avoid this place. **Andrade Auto Repair - Everett, MA: AVOID AT ALL COSTS**

Great, fast and reliable service for tire replacement and flat tire repairs at a fair price. A+read more

I live on the South Shore of MA and am almost never on the North Shire, especially with free time,…read morebut today I was so I stopped in cause I knew I was close to needing an oil change (I was at 39,900 and need one at 41k). They were SO great! The kid who checked me in was very informative and knowledgeable because I forgot what kind of oil I needed. I'm immuno-suppressed and high COVID risk, so the only reason I decided to stop was that I could stay in my car and not have to go into the waiting room. The kid even asked me if it was ok if he opened my door to scan my vin before he did it which I appreciated. The older guy immediately started running the check on my fluid levels and even checked my tire pressure in my four tires while the kid checked me in. Also the other employees if we made eye contact they smiled at me as they walked by causing a pleasant aura. Now, I don't wanna get anyone in trouble or anything-since it's probably not what they *should* do, business wise-but the whole visit was a great experience! Really! At that point the older guy told me that my oil was in great condition that and he didn't want to take my money and do an oil change that I clearly didn't need. (He even showed me how my oil was still golden honey colored). He still topped off all my fluids and told me exactly when to come back. I'm actually considering driving all the way up to Everett to get my oil changed there when I do need it-in 2k miles-despite passing multiple other places to get it done everyday on my way to work throughout Weymouth/Quincy and Dorchester. Thanks for the great experience!

Just came to get an oil change after quite some time and Sydni was incredibly helpful! She broke…read moredown everything going on with my car so well and even helped prep me to talk with my mechanic! She's the absolute best!

STAY AWAY from here! This is my second time coming here only to have a horrible, uncaring…read moreexperience. They refuse all Groupon coupons you paid for, whether they are new or expired. They just say they don't work with Groupon anymore, so you're completely out of luck with the money you spent. Your appointment time doesn't matter because you'll still wait several hours just for an oil change. I will never come back. Twice, no service, and now I have to deal with Groupon to get my money back. Plus, the staff couldn't care less about your situation, and the prices online are not accurate--they mark everything up when you're there. Save yourself the headache and go to Valvoline for all your basic maintenance needs.

Excellent customer service!!! Dedicated hard working with a sense of humor to boot!!! Very happy…read morewith the work provided and will definitely return!!! Highly recommend 5 stars

Bad product, even worse customer service. I bought a used…read moretire here and brought it back a few days later because it was making noise. They just moved it to the back instead of replacing it. Since this is a second vehicle I rarely drive, I didn't come back until summer to get it resolved. They refused to help me because it was past 30 days. They sold me a defective tire to begin with. I am a local customer, and they lost my business over a $90 dispute. Unacceptable and embarrassing. Be careful dealing with them.

Very disappointed with the service. The installation was done without proper attention to detail,…read moreand important information was never communicated to me. I ended up wasting a lot of time afterward trying to resolve problems that should have been addressed during the service appointment. I expected a more professional experience and better customer care. Unfortunately, I cannot recommend this place based on my experience

We got a flat tire after a vacation in Boston. On a Sunday morning the three other shops refused to…read morehelp. We called here and THEY ANSWERED THE PHONE! They were very helpful and got us into the rot of cars quickly! They were able to patch our tire at a very economically price! We were very impressed with the professional and quick service!

The people working over there are not very bright. Like honestly the slowest and most unorganized…read moreshop I've ever been too. I really don't know how they stay in business

I think Zone Kar deserves one star more than any other business on Yelp…read more Six stars for Murph and his crew! Besides being a skilled, honest, and fair mechanic, Murph is a beautiful human being with an impressive personal history. Bring your car to Murph with confidence. Feel the love!

Amazing amazing service! I made an appointment to get a headlight fixed and Murph was extremely…read moreaccommodating when I asked for a last minute oil change, too! Additionally, I've had a huge dent on my bumper for the past year and he fixed that too- it looks good as new! He is super quick and kind and you can't beat the price either! I know I'll be coming back for any further work- thank you, Murph and team!