Thank you David Edwards for helping to get my Taillight issue resolved. It was a problem a couple of weeks ago when I was informed that my Taillight was not part of the Bumper to Bumper Warranty. After speaking with David it was resolved. I guess I should have handled it differently than you previous review. It seems like the service writer was just misinformed my the technician. Thanks Wyatt Johnson for always giving great service. And Thanks again David Edwards read more

I am here to talk about the service department. The truth is we own three vehicles from them and they do all our service. They have a lifetime warranty on drivetrain that includes gaskets when you buy your new car. This is over and above the dealer warranty covered by GMC of 3 yrs and or 36k miles. The place is kept clean, the service personnel are courteous, and I have never had to come back on a repair. When we had our car in under warranty we got a rental paid for by the dealership. The wait for the part came when I had a vacation planned and I told them if you call while I am away I can't get back in 24hrs because I am cross country. That was mo issue. So as far as I am concerned the Buick GMC Dealership is top notch. read more

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The absolute worst experience purchasing a vehicle I've ever dealt with. I spoke with two managers to try to help resolve my issues. Jason seemed nice and understanding, however I never heard back from him. The second time I spoke with Sean/Shawn who was rude, and did not take any accountability as a manger to try to help. Needless to say, I will never spend my money at this establishment again or recommend to anyone. Buyers beware! read more

I bought a used Corvette in February. My salesman was Chris, perfect gentleman. As far as everyone else I dealt with, have nothing good to say. The finance person, Misty Turner gave me a unlimited warranty pamphlet that I misplaced and I've called and left messages. She will not even return my call. They have my money now so nothing else seems to matter. A second finance guy did call and told me he would get it taken care of. That was a lie. The receptionist told me she would take care of it. That was a lie. The finance person told Chris they didn't have anymore. That was a lie, I saw a whole box full. If you want to deal with honest people, stay away from Wyatt Johnson Buick GMC. They will just lie to you to. No customer service after the sale. read more

Doug was totally amazing to work with. Went in for a tire problem and he inspected all 4 tires and found a bigger issue with a different one. He was truthful and honest and one of the most knowledgeable service providers we ever met. He helped us on a personal level, not just treat us like a number. read more

Schedule service because of a software update about 2 weeks ago. I also let them know about a restraintment service system light coming on. I bring it in at schedule time. Mentioned also another issue with windshield wiper fluid light coming on. I've used about 4 bottles since i got the truck in June. They were going to check what was covered under warranty. Ask them bout how long and they said a couple of hours. Bout 3 hrs later we had to call. Spoke to an associate. They let us know that software update was done. Then she proceeded to inform us on the other 2. Windshield fluid was covered but has a deductible of $100. They said it was the tank. My husband told them he didn't think so because he saw it all leak out from the back of the truck. Then the restrainment light was not covered and it would be 1000.00 to fix. Some kind of sensor was not working. I couldn't believe it. She told us we had to pay for the diagnostic they did on it. We told Then at the moment we could get it done for certain reasons. Went in to pay. It was 226.00!! I asked why did they not call us to let us know that this was not under warranty and if we wanted them to proceed to run the diagnostic test. At least a round bout price. When they looked it up and saw it wasn't covered they could have gave us the option to decline!! It has taken me 2 days to calm down and able to write this review. This was very poor service on their part. Also, of course looking up this issue with the restrained system. It has not been resolved and there are other GMC trucks that they have not been able to fix and even mentioning the lemon law. Why did they want to charge us for something that does not have a solution. Maybe to them 226.00 is not a lot for them but it is for us and on top of being closer to the holidays. I drop off the truck at 1:30 and picked up at 5p. My husband and i are so frustrated. We just got this truck in June of this year. I know it was used. But it was certified used. This couldn't have just started when we bought it. Was it not checked out throughly? Now stuck with it! read more

Our check engine light came on as soon as we hit the Tennessee border. After pretty much being rebuffed at AutoZone, I went the dealer route. The girl who answered the phone quoted $116 to decipher the check engine light. Begrudgingly, I went. Fortunately, Doug Seay was my service advisor. Not only did he waive the analysis, he discovered my car was still under warranty so I walked out with no charge. They very easily could have taken advantage of us but Doug acted ethically and took care of us. He also got us a shuttle so we could eat breakfast. Doug also offered to run my car through Mr. Hotshine, but we were hitting the road again and I felt that he had done enough. I highly recommend the service team at Wyatt Johnson. read more

I've seen a decline in caring about me as a customer. after 16 years and 20 vehicles purchased , they have stepped over the line. I took my 2024 GMC Truck in for a recall. When leaving I stepped up on the sidewalk that is beside the show room as the wife was parked in her car to take me home at the end of the walk way. the step up to the side walk at the service entrance is about an inch high, but at the other end it is about eight inches high. There is no yellow stripping to indicate a difference from one end to the other so I stepped off thinking I would touch the ground soon but my leg didn't and i fell head first. No one from the company came to check on me but the salesman in the show room assumed it was funny. A customer came to the rescue . He gave me paper towels for my head wound and I went to the hospital. Wyatt Johnson showed no concern and days later the service manager called to say he was sorry. Bottom line if they don't care about the customers well being while on the lot how are they a working on my vehicle read more

I have had terrible experience with their service department. Will never bring another vehicle there for service. Complained to the service manager about the service to my vehicle and he told me that they would get it in to look at it in the next few days. Seven days later he had one of his service people give me the runaround. He didn't even have the decency to call me himself. I have paid these guys around $4000 for repairs and all they did was mess my car up. read more

Wyatt Johnson Buick GMC - This is where I found the parts. - Car Dealers Near Me - Clarksville, Tennessee

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I was traveling thru on interstate 24 from Washington State to work here for a few months. Out on the interstate my pickup broke down. Calling around for help Wyatt Johnson GMC referred me to their towing company and said they could look at it in a very short time. Doug Saey the service advisor was there to greet me and the tow truck and promised to get right on it the next business day. He did and my truck was good to go in three days even waiting for parts. I cannot say anything bad about this dealership. Thy were first class all the way thru the process. If you get broken sown in this part of the country you can rest assured you will be treated right here at Wyatt Johnson GMC in Clarksville TN read more

my husband went to Wyat Johnson GMC for tires even though I recommended he did not. $2300 and the truck vibrates like I am in a blender! the tires are not balanced and we took it back three times. they said they replaced a tire that may have been defective, but now the rattle and shaking is not in the back but in the front! hopefully my husband learned the lesson I did 5 years ago! you will spend a lot of money for horrible service and products! read more

I just wanted to give Wyatt Johnson Buick GMC a review on how great they have been to our family ! We went in about a month ago and got a beautiful GMC Yukon Denali. Howard helped us there and he did AMAZING ! Woke up this morning to a package by my door and it was a thank you gift from them ! These cookies are delicious! If you are looking for a vehicle I highly recommend going in to Buick GMC and asking for Howard ! read more

Wyatt Johnson Buick GMC - Cookies - Car Dealers Near Me - Clarksville, Tennessee

Their communication was terrible! The entire experience was terrible they had my truck currently for a week! After I complained bout it they tell me they'll get it in first thing in the morning....first thing in the morning is 2pm to tell me they need me to come sign paperwork to submit my claim and you still can leave without your truck read more

Just purchased our first car here !Jabaree had great customer service and picked out a great truck for our little family; their team is so loving and made us feel very welcomed. Also Lindsay P. Was very patient,nice and very helpful with our paper work thank you guys so much we appreciate it! read more

Wyatt Johnson Buick GMC - Car Dealers Near Me - Clarksville, Tennessee

I take my Buick here for servicing. They do a great job and keep me updated on their progress. My car is always ready when promised. Angel is an excellent service writer. I get Buick Rewards Points when I pay the repair bill. read more

I had recently bought a 2021 Chevrolet Silverado duramax with only 20,000 miles on it, and the steering gear went out in it after only 2 weeks of having it. After taking it to the service department to be fixed they tried to make me wait 2 weeks before they could get the truck diagnosed and get me a rental car in the meantime until my truck was fixed, it ended up taking a week for them to get me a rental car. My truck was then fixed after about a week and a half and it was working fine until about 2 weeks later my brake system went completely out while I was driving it and I almost had a wreck and had to pull through someone's yard to stop the vehicle. I had to have to towed all the way to Wyatt Johnson, which was cost out of my own pocket and Wyatt Johnson refused to reimburse me. The same issue happened again as they weren't able to get my truck looked at until after 2 weeks of being at their shop. They gave me a loaner vehicle after a about a week and a half of not having a form of transportation, in which they put plates that came back as stolen and they were also expired on the loaner vehicle in which they gave me. Due to the plate they put on this car being expired and stolen I was pulled over by a Montgomery county sheriffs deputy and almost arrested as they thought that I had stolen the car. The next day I went and brought the issue to dealerships attention and they did not really act like this was a very big deal to them. I would never recommend this dealership to anyone, especially if you are looking for quality and a good customer service. Salesman Daniel Bourne and service person Angel Massa were absolutely terrible, very impatient, rude, and in helpful throughout this entire process! I will never buy a vehicle here again. read more

Take my car here all the time for an oil change. Chris Rose is always smiling and joking with me, he really makes me feel comfortable and has no prob answering all my questions. Everyone one who works here is so polite, especially John he goes above and beyond for me. He always remembers my face and welcomes me with a hug. He even cleaned something off my car for me when I asked. Great people up here doing great wrk. read more

Bought one of our vehicles in 2013 with a decent experience, although I do feel they were pushy and a bit condescending when it came to us questioning why the APR was so high. Still the Terrain was a decent vehicle. Then a year later we needed more room so he bought an Acadia and I bought a new Buick. We have a very big family and like most only average credit so again when the APR rates were in the teens we figured it was the best they were able to get us. Come to find out they just take the quickest offer I guess because a year later, another dealership took their crap deal and made it into the lowest apr we ever had..I will Never buy an overpriced vehicle with these guys again. And could u Please stop calling my husband and I about so-called "deals" u can get us in? Don't do us any "favors" man. We don't need those kind read more

Damaged vehicle, rude treatment, & sarcasm- CUSTOMER BEWARE ​ Dropped my truck off (Wyatt Johnson GMC Clarksville) JUST to have my bumper replaced. Ordered a BRAND NEW bumper shipped to their door & asked that they have it painted & replaced. Picked my truck up 5 days later, SCRATCHES ON EVERY SINGLE PANEL OF MY TRUCK!.. wheels, hood, roof, doors, bumpers (INCLUDING THE NEW BUMPER THEY JUST PAINTED), doors etc. Showed their service guy & took pictures before even leaving their lot.​ ​ Talked to the General manager via phone, visited my detailer to assess damage & estimate to fix all scratches, & then took my truck back to dealer to show them the damage. Met with Service manager David, GM James Conley, & Owner Sidney Johnson. Mind you, my truck has over $23,000 of aftermarket parts, was built for shows, & I take immaculate care of it myself. I personally hand wash my truck 1x per week w/a brand new microfiber towel each time. My truck is ceramic coated which means you have to use a compatible soap to wash it. I still have the text where I told the service guy who scheduled my truck- DO NOT WASH IT. Supposedly the body shop they subcontracted the work to (Price's Collision) washed it.​ While meeting with these 3 men all they did was try to bully me. FYI 3 grown men vs 1 young lady (me). They gave me the whole car salesman spiel of "oh, I've been doing this for 20 years & there's nothing here that won't buff out", despite that my detailer told me AND put in his quote, some of the scratches were so deep that they wouldn't buff out. They then argued that since my truck had been on the road for 1 year there was no way for them to know the scratches weren't there when I dropped it off. Funny because- EVEN THE NEW BUMPER was scratched right after just being painted so that right there shows that the scratches weren't there before! After saying that, they tried to guilt trip me & make them look good by saying "well you have to understand we're frustrated too. We aren't the one who damaged your truck but yet we are going to write you a check to fix it & make it right". When asked what they were going to do if the scratches don't buff out the owner told me he didn't have time to stand there & talk "what ifs" & we could talk "what ifs" all day refusing to answer because he swore up & down the scratches would come out. When I asked yet again to get an answer the owner escalated the issue by getting sarcastic & raising his voice & said "what do you want me to do be an open checkbook to you!? what do you want me to do, stand here & write you a check for 5 grand!? What am I supposed to deal w/the damages of your truck for the rest of the time you own it!?" Shortly after he said he needed to personally speak with my detailer & that I would have to scheduled it. I then asked if they were going to provide me with a rental car since this would put my without a truck for the 5 days it would be down to be buffed, wet sanded, & re-ceramic coated on any panel that they had to buff through the ceramic coat. The owner told me he wouldn't provide me a rental because he didn't want me in one of their cars. Despite that I pointed out to him that my truck was damaged in THEIR care, had to be fixed due to what THEY did, he still refused to provide a loaner car. I literally had to ask if it would be better if I contact an attorney & the BBB to get him to FINALLY agree to give me a rental car while my truck was down.​ ​ Since my detailer was backed up the owner asked me to find a detailer that could do it ASAP. Found a detailer the next day- $400 cheaper & could get me in sooner. Called the dealership & went full circle all over again. Now all of the sudden they only wanted to fix it if I used their guy. I asked for info on who this guy was & they told me to just "trust them". I asked if this guy does ceramic coating & they didn't even know! They were going to take my truck to "their guy" & they didn't even know if he did the same work! I told them I wanted to look this guy up since last time they sent my truck to "their people" we ended up in the situation we are now. After continuing to ask who "this guy" was, the owner (Sidney) got on the phone practically yelling, said "fine, we'll do it your way", refused to give me a rental, said he would just throw $100 in there to make me rent my own & then added "why don't I just throw 50 bucks in there for lunch so you can buy yourself lunch too!?"​ ​ Check was written, the whole amount had to go to the detailer, didn't even cover the amount of the rental, he didn't throw "50 bucks for lunch" so he was being sarcastic, & my WHOLE TRUCK had to be buffed, spots wet sanded, & fully re-ceramic coated. All scratches DID NOT buff out & my truck STILL isn't back to the condition it was when I dropped it off JUST TO HAVE MY BUMPER REPLACED. Dealer has done nothing to fix the issue of my truck STILL being scratched & has washed their hands of me. Guess they think its ok to take advantage of young women. read more

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After searching for a vehicle for over a month, the exact Subaru Outback I was searching for popped up at Wyatt-Johnson! We were ultimately able to come to an agreement on price, and I got to take the vehicle home. There was a mechanical issue with the vehicle's(it is pre-owned) lift gate during the first week I owned it. They were able to get this worked out with me, and I'm very happy with my vehicle. read more

My husband & I recently purchased our most loved vehicle with the help of Calvin Williams! He was the best cat salesman my husband & I have ever dealt with. So welcoming, helpful, NOT pushy whatsoever. Just a joy to be around really. The company worked with us a bit with a trade & delay on some paperwork because of the papers still being in my home state of Oregon. Got them shipped within a couple days, but they were more than willing to do what it took to get us in our new truck! We love our "Beastie!" & recommend anyone to go to see Calvin Williams at Wyatt Johnson!! read more

Wyatt Johnson Buick GMC - Our baby! - Car Dealers Near Me - Clarksville, Tennessee

I have brought my vehicle here several times and every time it takes far too long. I brought my vehicle in for a simple oil change. I had a 9 am appointment. I needed to get going so I had the vehicle at the service desk at 0745 hoping that the vehicle would get done sooner. It did not. In fact I had to continually ask about the progress and no one kept me informed. Very frustrating. read more

So this is the "Review" spot for Wyatt Johnson.  I definitely have a lot to say about this company.  If you want to really know what it is like to-do business with this company then please take the time to read my experience.  This was my 4th experience buying a vehicle in my lifetime but the first time dealing with Wyatt Johnson. My husband and I contacted and visited several dealerships without anyone taking us serious.  We had to ask to talk to a sales person a couple of times.   We already had our financing in place with our credit union, so we were ready to go.  But these dealerships made us feel like we were teenagers trying to buy something we "really" couldn't afford.  I was extremely discouraged and very upset by the situation.   I finally found Wyatt Johnson online and found the Yukon I was interested in.  I sent an inquiry by email and a female called me back called me first thing in the morning and had Tim Forsythe in used cars follow up with me to go over the details of the vehicle.  I received a follow up call from Dale the used car sales manager and he answered all the questions I had that I forgot to ask Tim.  Over the next couple weeks I received follow up calls from Dale and Tim just checking to see if I had any other questions.   I wanted to keep researching and looking just to make sure I did not rush into making such a big purchase. We continued visiting and calling other dealerships and again we still were not taken serious by any other dealerships.  I couldn't understand why this was happening to us.  Did we dress funny? Did we look a certain way? Did we smell?  Is it because we are a mixed raced couple?  Did we have a message on our forehead that said "Treat us like crap"? We honestly just didn't know why no one seemed willing to take the time with us.  The day comes when we are ready to buy and I found an awesome deal in Birmingham Al for a Yukon Denali.  It was the same price, 8k more miles but very few differences as the one at Wyatt.  I spoke to Tim and thanked him for how he has treated us and appreciated his help with everything.  I explained I found the Denali for the same price and he said he understood and appreciated the opportunity.  He said he was going to follow up with Dale and let him know.  Shortly after we hung up Dale called and I updated him about the situation.  He asked me about the vehicle and looked it up.  What happened next was extremely surprising.  After he looked over the vehicle online he told me flat out "that is a great deal'.  I should have expected that after the amazing treatment I experienced while working with them.  At this point I started to realize that those small extras were nothing compared to how we were being treated.  I asked him about how much warranties were for the Yukon. He did not know much about warranties but he would have someone call me back.  Within a few minutes we got a call from Sandy.  She went through all the details with my husband.  Once he got off the phone we both decided that the way we were being treated was much more important than the chrome on the Denali and we were on our way to Clarksville.   So the story doesn't end here.   At this point we never met Dale or Tim face to face, so I was curious to know how we were going to be treated when we arrived.  Guess what..... FINALLY!!!! We found the right dealership.  We were greeted with smiles and asked how they could help from several different sales people.  This confirmed this dealership and leaders not only treated us right but they have trained their employees how to take care of potential customers and current customers the right way.  When we got back to the finance department we met with Clay.  Clay was very easy to talk to and took his time explaining everything and we were in and out of there in no time at all.   We had to bring the truck back the next day to bring our check from our credit union and put a screw in on the lower air deflector.  Dale brought over the service manager and looked over the piece and then he told us he was not going to put a screw in, instead he was going to replace it.  Again I was impressed.  I know this is a long review but if you are looking to be treated the right way when you are car shopping, this is the place you want to go.   I have and will recommend them to all of my friends and family.  I am extremely happy with my beautiful Yukon. read more

Well. I walked in and stood in the lobby for 10 minutes. Not a single one of the five employees who were standing around acknowledged me. Guess they didn't want to sell a car today. And I was in uniform. Tisk tisk read more

A service rep called me and said he had "bad news" and told me I needed a NEW ENGINE. I knew this was wrong, and had my 2009 GMC Sierra towed to Nashville to have a second opinion. The new garage said it was an oil pump, with no issues with the engine. The pump was replaced and the garage said it "purrs like a kitten." I picked it up, and it has driven perfectly since. Wyatt Johnson was going to charge me $10k for a new engine. TEN. THOUSAND. The new pump with labor and tax? $1,800. I had to share how the service department here did me wrong - and I would never trust them with anything if it could lead to a "You need a new ENGINE" phone call. read more

They are really good on prices I bought a used car haggled a bit then the sales man said what can we do to get you to pay this price I said oil change and a full tank of gas well I got the full tank of gas and I got the oil change but I was told I could get a loaner car so I could drop it off during my lunch break and pick up my car after work well no loaner car and I had to wait outside of the dealer ship till my oil got changed it took forever if you want friendly staff good place to go want half assed service good place to go want good prices great place to go want a scheduled service appointment to last 2 hours great place to go want to see where they don't care how much they make off it go here but Shity service read more

My car was stolen and recovered a week later. It started overheating and a service shop had to make multiple repairs to the motor, unfortunately it was still overheating. The insurance company said to have it looked at by the dealership, so the car was taken there for repairs and Wyatt Johnson claimed that the coolant leak was from wear and tear. Mind you this was a new car and was not overheating till it was stolen! Now the insurance company will not cover the damages cause the dealership made a judgement without knowing the history of the car. Would not suggest them repairing anything for a insurance company, they have screwed me over. read more

A great place to go when looking for a fair and honest place to buy a car. Highly recommend!! They found the exactly what I was looking for quickly without up-selling me items I didn't want. My trade in value was fair and paperwork was processed promptly. read more

I bought a Buick verano a year ago, it took several months to receive my tags. I had to replace all 4 tires in the first month because they sold me a car with faulty tires. My check engine light was also on after 2 weeks I went to have them check it out because my sales rep said they would since I only had it a few weeks. They gave me the run around to the point that the car was cutting off and cost me several hundred to get fixed somewhere else. It's been a little over a year I've done major work every 2 months. I've spent more than the blue book value fixing problems they sold me. They even tried to charge me several thousand more for this shined up lemon because I'm a woman. I feel scammed. They scammed me out of my hard earned money. Any time I have tried to talk to someone they transfer the calls around and hang up which is why I'm leaving this review. Since I paid cash for the car and they couldn't make extra money off my business they didn't care to do good business. Wyatt Johnson is giving Buick a bad name and should be held accountable for faulty business practices!!!! read more

Not what I was expecting from a dealership. The service representatives were extremely slow to call and inform me on the status of my vehicle, what was recommended to fix and the pricing for everything. I was expecting a little bit more professionalism. I had to initiate the call and find out what was going on with my vehicle, and the pricing on parts and labor seemed highly inflated for a $150 part to cost over $1,300 to install. I highly recommend shopping around elsewhere before going to this dealership. Their sales representatives are a totally different story, like night and day compared to the service representatives. One of the reps tried to cover for the one handling our vehicle repair when they didn't return from lunch on time. "Oh they're running a little late." 10 minutes later my rep walks in and did not notice that we saw them returning. Another 10 minutes pass before my wife and I decide to go check on the representative, and the representative that told us that our rep would be here shortly jumps out and says "She JUST got back." Not knowing that we saw her returning 10 minutes earlier (and apparently an unauthorized extended lunch), just had us FUMING.? read more

Excellent customer service!! Brent in for a oil change without a appointment and my vehicle was ready in no time !! I learned about the history of my vehicle and the price was Excellent as well great waiting room and great people definitely recommend this service center and will be back !!!! 5 STAR ALL the way ! read more

Dont buy a car there they will rip you off especially if you are a woman buying a car on your own. If you do decide to buy there pay attention to your paperwork they put in fees that arent agreed too on contract making it look like its taxes or something but its actually extra fees. Service department is a rip too. Be careful they will charge you for somethimg that has a recall on it. There are so many other car dealerships in Clarksville that will do right by their customers but this is not one of them. Be very leery when they give you the car on sale and offer a free warranty the warranty is not free they will slip in an extra 5000 on your contract and you will end up paying for it. I tell everyone to stay away from this place and go to Jenkins and Wynne. Wyatt Johnson is a scam they could care less about their customers they are laughing as they rip off one after another off read more

Randy the salesman was nice and very informative. I told him exactly what I wanted and was looking for. Also told him that I will leave if he tries to push me too much into something I do not like. Nothing but great excellent service. read more

I purchased a 2017 GMC 2500 Denali from them in May. I had heard they didn't "deal" as much as just selling cars, but my experience was different. My salesman, John Horton, showed me the vehicles they had that matched what I was looking for and let me decided which one I liked better. He told me if they didn't have what I wanted, they'd look for it and help me find it. The price they offered me for my trade was more than the other dealership and the price they purposed for the new truck was lower than the other dealerships would come down on the first day of negotiations. (The other dealership called me back to start wheeling a dealing as we were cleaning out my trade in) He took good care of me the whole purchase and still calls (Months later) to make sure everything is still good and see if I have any issues they can take care of. He even cleared everything out of my trade in for me, due to a temporary injury I had. He treated me so well, if he needed my help for something, all he'd have to do is call me. Could they have come down more on the price? Probably. Did I ask them to? No, I didn't. I told them I didn't want to haggle or play the "Dealership game" all day. I told them what I thought was fair and we closed the deal and believe I was treated nice and fairly. If in the market, I would go back to them first. I've only been back one time for a service and they took care of me by putting me in a loaner and keeping in contact with me. If I go back and the standard of service changes, I'll let you know. read more

I believed Wyatt Johnson was a well respected dealership here in Clarksville, but this review is regarding their service department. My husband's power seats went out a few months ago, so he bought a new fuse/relay but it did not seem to resolve the issue. Last week my husband had an appointment at the service center to take a look, which they charged us $50 for, and they told us the entire fuse block was blown and would cost us $600 plus taxes to replace. Well, we have a baby coming any day now, so that was an expense that would have to wait (also very interesting that a blown fuse block did not stop the blinkers, AC and other electrical items from working....??). My husband took the truck over to an auto body place that recently did work for us for a second opinion, well, they must be magical because they were able to put in the fuse my husband bought and now his seats work...all for FREE! I'm so disappointed that we wasted $50.00 on an incorrect diagnosis, but imagine if we wasted $600 on an unnecessary fix? It's a shame too, I was going to look at new cars this summer, but not from them, I think I will take my future business elsewhere. read more

GMC knowingly sells trucks with bad parts then refuses to issue a recall or fix at their expense. Example: Intermidiate Steering Shaft in GMC trucks was a faulty part for more than five years. They knew it but never did anything about the problem. Now I understand why General Motors needed a taxpayer bail-out to stay afloat. These kind of practises won't bring in much return business. I have been a GMC customer my entire adult life (40+ years) but I'll buy from Ford from now on. Ford knows how to treat their customers, thus no taxpayer bail-out required. read more

Now, I drive an older GMC Yukon XL Denali (2007) with over 200k (Not really sure of actual mileage... The cluster is inoperable) Although the overall service was great... I do however, feel the use of scare tactics to determine if I could be suade into a new auto purchase was a lil Bush league in my opinion. Long story short... The service representative took the time to point out it would take over $10k to get this vehicle back to tip-top running condition... Therefore, I should be looking for a new vehicle... If you ever want to turn me off to your product, trying pointing out how I BETTER purchase what what you're pushing... Come on really, I know full well the shape my vehicle in... But, telling me what I need to do without even asking me what I want to do, tells me it's all about what you want me to do... I have no elusions of this SUV's best days are still ahead it... But, it has been good to me...I like it...It rides great...the roominess is phenomenal...even with its low end damaged 6.2 engine, it still out performs much of what is out there today... So, when the time comes, I will definitely look at a newer one... With all that said they did a great job on the repairs "I" prioritized... Oh, did I mention my Denali is paid-for. :) read more

My salesman was Bobby shelton. I can't say enough about how great he was too us. Very knowledgeable, polite, honest and trustworthy. Not once did he feed us some lines. He made us feel at home and like family within the first few minutes of talking to him. My wife and I inconvenienced him numerous times and he never said anything of it and in fact acted like it was truly his pleasure. He single handedly made this the best car buying experience I have ever had. I am grateful and will certainly check in with him again next time we purchase a vehicle. As for the other parts of the experience we had dmto deal with one of the managers during the dealing process and his name was billy. He too was very courteous and professional and went the extra mile for us. The finance guy was pretty unmemorable but in a case like this that's a great thing. We had two features installed on our terrain after purchase and they were handled within the week only taking up two days. We were given a free rental and fuel during the time. Bobby ensured he was with us every step of the way and escorted us and introduced us to each person we had to deal with. He told him what we wanted and never had to repeat our story. This was truly a great experience and every question was met with a hasty and polite answer. Any negative responses to this dealership I believe must be a fluke. Also if you have kids they have a play room with cartoons and are very thoughtful of the children. read more

I went to W.J. around nine this morning for a oil change.They could not get to it at this time.I was set up for a appointment at 1:30 pm. I got there a 1:00. They took my truck in But it was after 3:00 pm befor my truck was ready.There is no way an oil change should take this long. If they were having problems , someone should have contacted me. I DO NOT FEEL LIKE A VALUED CUSTOMER. read more

My review is for the service department. I have been having issues with my 2012 Buick Enclave for about a year now. When going up a slight incline or when under a little bit of a load, it will miss and buck with the tachometer fluctuating up and down, this will happen until it down shifts and the rpm's go up, then it will run perfect. No engine light comes on. Anyway, I took it in last year while it was still under warranty for the same symptoms and they said that nothing was wrong with it, so I dealt with it. Flash forward to March of this year. Took it back in, now it has 118,000 miles on it and they checked it out and said it was needing new Timing Chains at the tune of $2500. I need the car to be running right so I agreed and they replaced the timing chains, no improvement. It is doing the exact same thing that I brought it in for, so I took it back and now they say that it is the torque converter slipping and they can fix it for $1750, are you kidding me? What if I pay this and it is NOT the Torque converter either? Just keep throwing parts on it until you get the right thing? I contacted Buick Customer relations who contacted David Edwards (service manager) and he chose to not even take the time to address the situation, not an answer or anything. It is so frustrating to have technicians that can only read a computer code and plug and play instead of a mechanic who can actually diagnose a problem and fix it right the first time. I will be the first to tell everyone I know that you need to run, not walk away from this place. I'm going to have to find a reputable shop to look at it and fix it right. I'm also disgusted to find that GM has had these timing issues for several years with this engine (3.6 V6), in their earlier models they doubled the warranty. With todays vehicles, having to have such major work done at less than 120,000 miles is not common for a vehicle with regular maintenance. read more