Three separate times of going there, they ended up deflating my front passenger tire. Each time they deflated it to 12 pounds. I could hardly control my car. I went back each time and they would not to see what the problem was. My tire pressure was fine when I brought my car there for my appointment each time. They said "it's probably an alignment issue". This dealership is terrible for auto repair and they send me mailings to have repairs done there. I will never go there for repairs or to buy a new car. They can't even fill a tire with air. Just imagine how terrible other more serious repairs are. Do not go to this business ever. read more

I bought a Tundra in January from this dealership with my wife. Now, we have been to many dealerships in our life, and the experience here with these people was pretty top notch. They made the car buying experience really pleasurable. The reason I can't give them a 5 star rating is that 2 months after the purchase, we still have not received our title and registration. It should have been easy with a tag transfer, but there were problems with the previous owner, not a big deal, but we received no communication about the hold up and my tag was expiring soon. I had to make all calls regarding the hold up multiple times before I got real answers. They are having to overnight a new temp tag since it is three days until expiration of the old one. It all comes down to lack of communication from the dealership regarding any possible obstacles that would hold up processing. I hate not being able to give them a 5 star rating, but the front end of buying a car is only part of the process. Great people there, but they need to work on their communication skills and follow up. With other dealerships we have had calls from the dealer checking to see if everything was ok and if we were happy with our purchase or needed anything else. This has not happened. Communication and follow up would have increased the number of stars. Thanks read more

Waited over an hour to get a horrible offer on my vehicle. I was told it would only be 20-25 minutes and I was there waiting for 1hr 10 min.

Q was wonderful. Last time I bought a new car was back 1997. I was able to test drive a few cars. Asked a ton of questions. Finally, Mazda Cx30. So far so good. read more

I recently purchased a used vehicle from Wyatt Johnson Mazda in Clarksville, and honestly, it's been a complete nightmare from day one. They promised me a second key -- guess what? Still don't have it. But that's just the beginning: The car has an overwhelming cigarette smell that just won't go away. I've cleaned it with every product imaginable, and the stench still lingers. The backs of the front seats are damaged. The passenger air vent is broken. And the front of the car is full of scratches. Of course, none of this was mentioned when they sold me the car. They handed it to me freshly detailed, masking every flaw just long enough for me to drive it off the lot. This is how you treat customers? Where's the professionalism? The honesty? Let this be a warning: inspect every inch, record everything, and get every promise in writing. I trusted them -- and now I can't even stand to get in the car I just bought. read more

Where do I even start? We found a Mazda CX50 we wanted to look at while here on vacation. When we came to the lot within business hours on a Monday- all of the vehicles were locked and my husband went inside to find a salesman where it appeared no one was eager to sell anything. We finally got a salesman to come out and we went on a test drive. The crossover was on empty to start the test drive. First red flag! Second we came back and started talking to them about my car for trade in and that we already secured financing and we were happy with that however they reassured us they could beat the rate. They could not beat it and wasted four hours trying to work "their magic." We should have left then. A total of 6 hours here that day. The next day an hour and a half at the dealership to have a notification reset because the tire pressure was off. We noticed there was a rough film on the paint of the crossover. We were told by our salesman that he was off on Wednesday but to be here at 9am and we'd be the first appointment for the detail shop. We got to the dealership and the other salesman who was assigned to take care of us hadn't arrived at work yet. Joshua "Chunky" Howard was the salesman who very poorly handled our issue at the dealership today. I am less than impressed in how he handled all interactions with us. He isn't professional and doesn't follow through. I am saddened by the lack of customer service with this dealership. We sat in the lobby while the detail shop had our vehicle and Tim Vick the manager who should have made sure this was all done, didn't even check on us for almost 2 hours. We trusted them with our business and I didn't want to spend hours and days of my vacation on piddly things that should have been taken care of the first day we bought the crossover and we could have enjoyed the rest of our time. Jeff Caparo was our salesman. I wish I could say I had a good experience. read more

Wyatt Johnson Mazda - 2023 Mazda CX50 - Car Dealers Near Me - Clarksville, Tennessee

I bought the three oil changes and had one left but traded my car in got a new car and you can't use the other one on your new car you just loose it and the money. Be aware of this place will never do business with them again and I'll be telling family and friends to stay clear. read more

Not happy at all, never.I purchased a 2015 Volkswagen Tiguain from them in 2021.It is a death trap waiting to happen.I was not informed that this thing, had undergone 6,000 dollars worth of repairs just prior to me buying the vehicle, and the only reason I found out about this, is the lady who sold me the warrenty claimed that this had been her vehicle,and if she had not had the warranty it would have cost her a fortune.A year later this rolling coffin, broke down at a busy intersection, suffering from the same issues in the electronics, that had been the source of the original 6,000 repair.I bitterly complained three times to the dealership,about the dishonesty and fraud , but nothing was ever done. I will never return as a customer,that boat has sailed, they we re given every opportunity to do the right thing,and now it is too late.Never again! read more

Yesterday, I was a little nervous about going to Wyatt, solely based off of recent reviews. But I've always learned that everyone's experiences differ. Anywho. When I walked in, I was greeted immediately by a man named J.Hudd. He was very kind and had a good sense of humor. When we got down to business, he reassured me throughout the process of buying a new car that we would work together and compromise within reason of purchasing a new car. J.hudd as well as one of the finance managers I believe (a male, I forgot his name forgive me) but they worked with me on agreeing with a said price and giving me exactly what I wanted. We were able to work an agreement out and everyone was happy I'm sure of ! Especially myself. Thank you J.hudd for such a refreshing, hassle free experience! You get 10stars in by book! No matter what you worked things out in every way you could and was successful with my purchase on my new car !! I love it soooo much !!! Thank you J.hudd and Wyatt Johnson Hyundai!! read more

i have bought 3 Mazda's from this place. same sales man every time,they are super nice if they don't have it they can get it!

Came here looking for a vehicle and had a budget and vehicle in mind. Tim & Alexandria took care of my husband and I, and did not rest until they found us a vehicle that fit our criteria and budget. They did everything possible, they were not pushy and listened to us on what we needed, and in the end, succeeded past our expectations. They took great care of us. And took care of the vehicle; detailed and filled it up with gas. They worked with us past closing until everything was set and we had a deal done. I greatly appreciate the both of them and the patience and respect they showed us. Thank you guys so much! We will definitely be coming back to do business again! read more

I was serviced by Jennifer Strickland at Wyatt Johnson Mazda. She was very professional, courteous and helpful. She addressed my concerns and gave me the information I needed to make a decision on my vehicle. Thank you, Jennifer. read more

Evan was a great a salesman. He works in the middle building. Best experience ever buying a car. We needed something right away and that was in our budget and we got it. read more

The dealings with the sales staff was fine. It was after the sale that the service went wrong. My trade-in was worth more than the car I purchased, so they owed me money. It has been a month and I have still not received my check. I call the dealership and they just transfer me around or their voicemail box is full. I cannot recommend this dealership at all as they will not follow through with what they say they are going to do. read more

They allowed one of their other dealerships to sell a vehicle that I had paid a hold deposit on. Would NOT recommend this dealership to anyone! read more

I wish I wasn't on this contract that you have to get the oil change done there. It shouldn't take 3hrs + to get an oil change I can do it at home in literally 15minutes. DO BETTER read more

First time car buying experience, Karen K. was the sales consultant that helped me. She was friendly and knowledgeable about the cars. And was very accommodating for want I wanted in my car. I was a first time car buyer so I'm not 100% sure if I got a good deal or not but looking at prices for the car from other dealerships it was about the same. They were able to get me a good interest rate better than my bank and the financial man was very helpful to explain every form I had to sign. Overall very calm experience for a nervous first time car buyer. read more

Wyatt Johnson Mazda - Waiting for my car to be cleaned! - Car Dealers Near Me - Clarksville, Tennessee

See all

Service is fine but good luck getting these guys to listen to you. I've tried to get them to remove my Subaru that I sold in 2020 off their books for 3 years now. Maintenance calls, recalls, high demand, spam upgrade emails. All of it. At this point I think I've spoken to every service rep to remove my name and vehicle from their system and every time it's "you should be good now," well I guess they are just incompetent. Junk box is filled with their stain. Either train your employees or fire them. read more

8/31/2020 UPDATE: RE: Follow up to Brake Pad Courtesy Inspection Posted 8/30/2020 10:30 AM - I received a phone call from the GM at Wyatt Johnson Mazda this morning. After a detailed discussion reference my experience yesterday, he informed me that he would conduct a thorough investigation into the matter. The GM asked what he could do to right this wrong. I requested that he review the procedures to see if..... 1) standard maintenance procedures were followed by the technician who determined that the car needed front brake pads and... 2) If procedure wasn't followed, then please provide feedback as to what his proposal would be to remedy, and more importantly, prevent similar occurrences from happening to future customers. 8/31/2020....1:30 PM GM FOLLOW UP Received follow-up call from the GM reference the failed brake pad inspection on my mother's Mazda 3. The GM reports that while conducting his investigation of how the technician concluded a measurement of "3mm or less" vs the previous and accurate Firestone measurement of 6mm; the technician admitted to eyeballing and subjectively guessing rather than performing an actual measurement of the brake pads in question. The GM indicated that the technician had been appropriately reprimanded. However, I insisted that this reprimand be expunged from the technician's record, as he is a newly trained ASE technician and he should not be punished for what is clearly an apprentice mistake. The GM apologized yet again and stated that moving forward and as of 8/31/2020, the following actions would become standard procedure whenever a technician discovers a condition that warrants service during a "full circle courtesy inspection"...... 1) The servicing technician will pinpoint the issue to the customer by either...a) Affording the customer the opportunity to enter the shop to see the issue first hand OR.... b) If the customer is physically unable to enter the shop, then the servicing technician will take a short video to illustrate the deficient part, component or system to the customer. 2) In either scenario listed in (1) above, the onus of responsibility lies with the technician to objectively demonstrate and illustrate; either physically or via video, the need of the recommended repair to the customer. Finally, should the GM implement actions as he has proposed, I believe and humbly submit, without hesitation nor reservation, that Wyatt Johnson Mazda's customer reviews will easily and rightfully increase to 5.0 stars. Kudos Mr. GM read more

Over the past month, I've been working with several dealerships, trying to find the right price on a 2024 Mazda 3 Hatchback/Carbon Edition. I eventually narrowed my search to four dealerships. Of the four, one dealership tried to sell me a "Pre-Delivery Inspection Plan" that was over-priced and unneeded. Sensing that something sketchy was going on, I called "the mother ship" -- Mazda U.S.A. to discuss this package that they quickly analyzed as being "bogus" and "borderline fraudulent -- resulting in their launching a formal inquiry of the dealership. (One down, three to go) Next, I drove 250 miles round trip to a dealership, so they could inspect my trade-in and give me an price evaluation based on Kelly Blue Book values -- according to them, the process they use to evaluate the value of every trade-in vehicle. Bottom line: They lied. Now down to two dealerships, and wanting to close a deal within the week, I asked each to give me there best offers, making it clear that the one who gave me the most money for my trade-in would almost certainly gain my business. Eventually, our local dealership here in Chattanooga made an incredibly generous offer on both the price of the new Mazda, as well as my trade-in....and we bought the car from them today. I'll be writing an extremely positive review for Integrity Mazda of Chattanooga, but first, I wanted to tip my hate to Wyatt Johnson Mazda of Clarkesville, Tn., who also made us a very generous offer. Unfortunately, someone always has to win the competition, and someone has to come in second. In this situation, it was all but a toss up in deciding which dealership to go with....but with pricing very close, the dealership that is 15 miles away, beat out the dealership that is 200 miles away. I realize that all dealerships are accustomed to hearing the word "NO" from several potential buyers on a daily basis -- so I know realize my decision was not personal -- but just business. But for one of the few times in my 50 years of purchasing cars, I actually felt guilty for having to say NO to Wyatt Johnson. As they promised from our first call, they were honest and transparent, professional and courteous -- and they put considerable time and effort into doing everything they could to give me the car that we loved. So the least I can do is to write a lengthy and very positive review of their dealerships. Five stars....all day long. read more

****WARNING**** I bought a 2011 Jeep Grand Cherokee from here on May 4th, 2021. It was high-mileage, but we were sold on the fact that it had a 60 point (I'm not sure of that exact number) from their service guys and it was a good car. We should have known, because it did not come with a warranty. Anywho, a week into owning this car, the check engine light came on. So, I called and made an appointment to have it checked. It was the computer in the car. So, they did have it sent to Jeep and fixed. A week after I got the Jeep back, the check engine light came back on. The thermostat and sensor had to be replaced. It was at this time that my boyfriend took matters into his hands. He fixed the thermostat and replaced all of my spark plugs. Filled all the reservoirs...worth mentioning....they don't even fill the windshield wiper fluid on used cars before they sell them. So after all this had been done, the Jeep ran fine for a few months. Then one day, as I'm driving in the city, all of a sudden I lose acceleration. Can you imagine how scary it is to be on an interstate and lose acceleration?! I pulled over, stopped and turned the car off. I then restarted it and had acceleration back and my check engine light is back on. I took it to the nearest automotive store and had them pull the codes. No my transmission is slipping gears. So, I called Ben at Wyatt Johnson and set up another appointment (3rd appointment since I've had my car). He gets me in, they look at the Jeep, tell me that the transmission needs to be rebuilt and that it will be $4400. However, they're willing to give me $700 off for the inconvenience. AND! They're charging me $80 for the diagnostic fee. HA! All I could do was laugh to keep from being upset. When we go to pick up the Jeep, because when we called all the other transmission shops in town, with EVERY SINGLE QUOTE being lower than $3000 to fix, we went to the guy who sold us the Jeep. We explained the situation and asked him politely to waive the $80 fee since this has been a major inconvenience and is costing us a lot of money. I use this car for work and have only really had it for about 3 of the 4 months that I've owned it. So, he does get the key and then as he's about to give it to us, makes the suggestion that we trade out of the Jeep and get something TODAY to make us happy. Ok, we'll look at options. As we walk around the lot, looking at cars, we find a few that could be of interest. So, we drive one to dinner, have dinner and then we head back to discuss numbers. When we get back, the manager of this establishment had the audacity to offer us $2500 when we gave $14000 after closing fees on this Jeep. We were highly insulted. Even if they have to pay to put a brand new transmission in this Jeep, they're going to turn around and sell it for the exact same cost as they did to us. I thanked Jeff for his assistance and told him to avoid being rude, I'd like to just take my jeep and leave. Now, we have the Jeep at home, and have decided to go with another transmission shop in town, but we will be out at least 2k if not 3k. I understand that it was a high-mileage vehicle (150k) but we should have gotten more than 3 months of driving...especially without all of the issues we had! This vehicle should have came with either more information or the service guys should have done a better job. I've accepted the outcome and I'm not happy about it, but I guess I don't really have a choice. I'm leaving this review as a warning to people in the area. DO NOT TRUST WYATT JOHNSON. THEY SELL FALSE PROMISES. read more

Aarion Smith provided excellent customer service in helping select the right vehicle for my money. He was patient and informed me when vehicles I was interested in arrived at the dealership. read more

I want to go on the record and say that their service department is really great. I brought my 2018 Mazda CX-3 in because it was having a rear wiper issue and they got it fixed and repaired after trying to diagnose the problem with the warranty company. Then after I traded in my car for a Tiguan I noticed that there was something off with the tire. They took me right in without an appointment and tried to see what the problem was with the tire. After they realized it would take a day and a half to fix it they got me in a rental and sent me on my way. I got my car back and it drives perfect and it didn't cost me anything. read more

This is based on our experience working with Mikell Thomas. He was very easy to work with and very knowledgeable. 10/10 recommend working with him. read more

I bought a car from the dealership almost a year and a half ago. And I have a few questions about the extended warranty I purchased on the car. Today is Friday, this is the fifth day in a row. I have been trying to get a hold of someone that works in this office. On Monday I got hung up on five separate times while in the middle of talking. Then on Tuesday they told me they would give me a call back and I gave my name and my phone number. Then on Wednesday I did the exact same thing they hung up on me while I was explaining the situation and then I called back and they took my name and phone number Thursday came and still no call back and I'm still leaving my name and phone number now today is Friday and I called three times and within the first 10 seconds I was hung up on, no one will answer the phone nor return my call. These are the laziest workers I have ever seen, and with no respect for their customers I absolutely would not buy here again. read more

Charlsie really took the time to demonstrate, and explain all features to a few models I was interested in. She did a great job putting me at ease!!! I'll be coming back to this store for sure! read more

If I could give zero stars, I would. Have been in for multiple appointments and every time there is something they do wrong, whether simple paperwork or communication. Worst incident, had an appointment, brought car early and left overnight. I get a call the next day that they never started working on my car and that they hadn't even properly started on my car which had been dropped off for it's appointment at 5. All I needed was an oil change and alignment. Can someone make that make sense? Just had my car service again a few days ago to get my ac fixed. Called and set my appointment well ahead of time. Go through the appointment and they send me a link with all these things they say are wrong with my car and what I am authorising to be fixed. They call back after I select the problems listed that seem to be associated with the problem I made an appointment for in the first place. Payed over $1200. Before picking up my car, they call to tell me that the problem I had originally scheduled my appointment for isn't fixed and that I have to order the piece, because it's not in stock, and bring it back a later date just to get it installed. Called to schedule appointment once they message me that the piece I order has now came in, but now they can't install it for over a month and a half?! How?!?! Completely ridiculous. Only reason I keep coming to this dealership is because of my warranty but at this point, it really doesn't even feel worth it read more

Rusty Anderson is extremely unethical. Know what your getting into and what your willing to pay because he is not going to tell you about special deals that could effect his bottom line. I am completely disappointed in my recent purchase with Wyatt Johnson Mazda. I could have been a life long customer as both my wife and I are driving mazdas currently. read more

Not so great service, loud staff talking about personal things that people that are in a waiting area can hear. I took my boyfriend's RX-8 for a service. He didn't mention the price of battery check which he proceeded to do without letting any of us know. Later, he told him on the phobe that it would cost him $50 for a battery check. When he told him to go ahead and install a new battery, he told me that he wouldnt charge for the test. When I asked him why it isn't free to check the battery, he didn't say a word and left me at the finance desk. That would NEVER happen at my dealership in Nashville. Sure I have an Audi. But it shouldnt matter. When I started the car, changing the battery didn't seem to fix the problem but I delivered the car back to my boyfriend, who then discovered that the original problem wasn't fixed. He eventually took the car back and got the money back. Well not yet since it hasnt been credited yet. I would NEVER deal with these people. read more

Aarion Smith provided excellent support during the purchase of our new family vehicle. He did a phenomenal job representing Wyatt Johnson and is a testament to the organization he works for. He was professional, courteous, and I would recommend him to anyone seeking a positive car buying experience. read more

Service is horrible! Took our Mazda 6 in to change a headlight bulb that was out. Cost $160 and the light only works half the time. They did something so whenever there is any moisture outside it gets in with the light bulb and makes it go out. We have been pulled over multiple times not realizing the bulb was out yet again but can't afford to go pay $160 again for a crappy job. Our Mazda has a recall on it and have been calling for over a month and they keep telling me they need to order the part and will call me back in a few days when it comes in. I wait a week, hear nothing so I call back and get the same answer, they need to order the part and it will take a few days. Well it's been 5 weeks and guess what I still haven't heard from them or had the recalled part fixed. Do NOT take your car here if you can help it!!! Also do NOT buy a vehicle from them!! My parents bought a van from here and have had nothing but trouble. The DVD player didn't work so mazda had to order a new one to put in, well they ordered the wrong one twice, then installed it wrong, then forgot to give them the remote to it. You will get nothing but hassle and stress from going here!! read more

Never buy a car from this retailer if it is used. Bought a car from Wyatt Johnson Auto credit on kraft st. They sold me an overpriced vehicle with a bad valve seal. Failed to fix my window switch. Then the manager pulled me into his office and unprofessionally spoke down to me because I complained about the vehicle. I have only put 324 miles on the car and the engine already needs another 1200 to fix. Pretty sure they reset the computer on the car before I test drove it. Don't buy a car from here. They also put GPS tracking into your cars harness. When I had my first issue with the vehicle after only 32 miles of driving they told me the car was "as is" and said they would pay for half the repair. A coil was bad. They charged 250 for one coil and 4 spark plugs. I can get 4spark plugs and a coil for 50 dollars. This place is a lemon lot read more

So I went to the dealership to have the a/c drain unclogged and was totally prepared to get my bank account emptied. They said they would have to diagnose which was one fee and then repair which would be another. They ended up saying that I was right and all they charged was the repair, which made me super happy. While sitting in the waiting room I heard the service tech come out and talk to another couple. She told them they needed a few things and how they could spread out the repairs with regular maintenance to avoid getting one huge bill. The couple was happy and the tech was super thoughtful. I could honestly say it really felt like the dealership was taking care of everyone. I wouldn't hesitate to bring my car back for all of it's needs. read more

Great service. My battery had been running down and I bought a new one from Napa. Continued to run down. Carried to a local mechanic and he said it had a draw on it but he couldn't fix the problem because he didn't have the proper machine to detect it. He told me to take it to Mazda dealer. Carried it to Wyatt Johnson and they told me I had bought a bad battery. Was skeptical at first but they put on another new battery and the problem was fixed. They were super nice and even called a few days later to check on everything. read more

My first time at a dealership and all the staff was very welcoming and polite. I will be back soon and would recommend others to go to them. Plus, they have a great since of humor. Great job guys! read more

The worst service I've ever received, customer service is awful. I made an online appointment for service on my vehicle. I got a confirmation number and an email saying the scheduled time was confirmed. My husband drove all the way there which is 30 minutes from our house and they told him they were short handed and couldn't see him until 1. My husband said he had a scheduled time and the lady said there was no reason to make something up. He then showed them the confirmation and she said you can either come back at 1 or go else where. I would not recommend this place to anyone! read more

I will buy a car from Wyatt Johnson but i will never take my car back to the service dept at the Mazda dealership. The lady by the name of Jade has been so rude and unprofessional I cannot believe she still has a job there. She has been rude to my husband and myself. It has gotten so bad that I have to take my Mazda to the Hyundai dealership to get it serviced. The service manager there Larry is super. So I hope you like losing service customers to a nasty, rude and quite honestly a bitch! This has not been one incident. It's been every time we have taken my car there. And it has been ALOT. Believe me we have complained to her manager but it doesn't do any good. read more

First time I went there to get my car worked on , the girl that helped me was very friendly, while waiting I noticed an elderly gentleman that had an older lady helping him that was extremely rude and condescending towards him where my jaw just dropped on how she was talking to him... thinking maybe she's having a bad day (which is still no excuse in customer service) I just shrugged it off . I went in a few weeks later for a different issue and the same older lady that helped him was helping me ... and was also extremely rude to me. At that point just came to the realization that's just how she is. If there's any questions or the process doesn't go as smoothly as she wants she has a very short fuse. I would take my business elsewhere but the next closest Mazda shop is way to far. read more

This review is specifically for the service department. I brought my just purchased 2017 Hyundai in and was told I had to use the Mazda side for service. There was something rolling around under the floorboard so they had to take out both front seats and the center console. After keeping it for two full days we had to ask for it back as this wasn't supposed to be a major job. I don't know if they rushed or what but there are multiple large scratches on my center console from where they put the driver's seat back in plus a scratch on the leather pocket of the seat. I know with absolute certainty these were not already there because I combed over this car before purchasing to make sure it was in outstanding shape. We had a man with a broken arm working on the car which I hate for him but maybe the seat slipped? The one star comes in that they absolutely deny they did it and then stopped answering our calls. Jade said her guy showed her the scratches and they were already there but they didn't call us and if there was significant damage to an area you are working on, wouldn't you make sure you told the client first so they couldn't blame you? They didn't because someone is lying and it's not us. I was able to verify through the dealership we purchased from the scratches were not there before but it didn't matter because they didn't want to answer our calls after we told them about it and my husband was very polite and respectful when he called. We hoped to use them for future service, oil changes, etc but the dishonesty was infuriating and heartbreaking. I literally cried because my new (to me) has damage I didn't do and didn't purchase that way. I'm so disappointed in the whole ordeal and would recommend you stay clear of this service department. read more

Dont buy a car there they will rip you off especially if you are a woman buying a car on your own. If you do decide to buy there pay attention to your paperwork they put in fees that arent agreed to on contract making it look like its taxes or something but its actually extra fees. Service department is a rip too. Be careful they will charge you for somethimg that has a recall on it. There are so many other car dealerships in Clarksville that will do right by their customers but this is not one of them. Be very leery when they give you the car on sale and offer a free warranty the warranty is not free they will slip in an extra 5000 on your contract and you will end up paying for it. I tell everyone to stay away from this place and go to Jenkins and Wynne. Wyatt Johnson is a scam they could care less about their customers they are laughing as they rip off one after another off. read more