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    Wydebeam Broadband

    2.0 (7 reviews)
    Closed 8:00 am - 5:00 pm

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    CenturyLink

    CenturyLink

    1.1
    (945 reviews)

    We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

    about 1.5 months ago I got a text from centurylink saying there was an outage and they would let me…read moreknow when it was fixed. I was unaware that my phone line was down, and checked it. yup it's down. I logged in to my account and there was a notice saying that it would be fixed on a specific date. so I did not try to contact centurylink's worthless support. when the date in question came up I checked out phone and it was still out. just to make sure I checked all our phones, and even went out to the SNI and opened it, checking with my lineman's handset. not working. so I opened the century link side and checked it there. nope not working just static and buzzing. I logged in to their barely functional website again and it now had a notice that it would be working in another 4 days. When that date came up it was still not working. so I logged in to their waste of time website and ran through their "troubleshoot service" which supposedly tested my line and reported that it was working fine (it wasn't) if I called my landline from my cell phone I got a message that said there was a problem with the line. so now I'm starting to get irritated. I ran through a series of questions about my phones not working none of which had the option of no phones are working, and there is static and buzzing on the line. it just ran through a series of steps that always led to saying my phone was broken. my phone is not broken. now I tried to call and get a human. what a laugh. I just had to navigate a series of terrible "AI" questions and managed to get a repair ticket generated for a friday. with a time window of the ENTIRE DAY! now I'm mad. So I am fed up and went online to cancel my service of 32 years. there is a way to cancel by selecting a reason. NONE of the buttons that I clicked on for any reason did anything EXCEPT (paraphrased) "going overseas for the military". great but it makes me wait the rest of the billing month for the first available date. 3 days before my service is set to be shut off my wife reports that the phones are working. just like that. no notice or anything. well too bad. we are going through with the shut off. I'm tired of paying over $75 per months to receive scam, phishing, "survey's", and political robo dialer calls. The only reason I even kept the service was for 911 and emergencies if a storm knocked out cellular. if anyone ever reads this from centurylink or lumen. your website is barely functional garbage, your repair service is worthless, your service is spotty and barely usable. you seem to do everything you can to make it as difficult as possible to talk to anyone and get resolution for any issues. good riddance.

    Phoenix Internet

    Phoenix Internet

    2.0
    (66 reviews)

    Let's just say that the last three weeks has been "touch and go" with internet service from Phoenix…read moreInternet. Many times with no service at all. Checked the modem every time, and the white lite was on; no connection. several times I did a "reboot" , still with no connection. Many, many times, still interruption after interruption . Service is fairly good when, and if it's working. Then this past friday, I get a charge on my bank account for a $10.00 late fee, even though I have been on autopayment since we got the "service" HHHHMMMMM. I am currently awaiting a return call from them about the late payment. they said we will definitely call me back within no more than 5 minutes........ well that was 50 minutes ago ! great service. They'll probably blame AI, which has become the habitual response nowadays, because NO ONE takes responsibility anymore. GOOD SERVICE ???? HHHHHHHMMMMMM.

    When I called to cancel service, the rep was very short and rude about it. When she asked about why…read morewe were canceling, I told her that the service is not good, we have issues multiple times a day with our IPTV freezing, but if I tether my streaming device to my phone, we don't have those issues. When I mentioned that we switched to Starlink, her tone changed even more. We have been with them for 3 years and since they were bought out, the customer service and value have dropped dramatically. They also take forever to get someone on the phone most times. The shortest time on hold I've had with them was 5 minutes, most times it's more than 20 minutes.

    Wydebeam Broadband - isps - Updated August 2026

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