Overview: The Wyndham Alltra Cancun experience was 4/5 for kids and more like 2/5 for adults. It's affordable but due to the size, you'll get bored fairly quickly. Why we chose this resort. We came here in need of some rest and relaxation. We were looking to celebrate my mom's birthday and entertain a 13 month old. With that criteria in mind, Chat GPT and a bunch of internet research led me to booking Wyndham Alltra. The pricing was solid too through JetBlue vacations. The resort is definitely on the small side. Pros: easy to get around without a stroller if necessary. Cons: not too many restaurants and food options compared to the bigger places. You only need 4 days / 3 nights max here. The food was meh. It's hit or miss. Had the same meal at a restaurant two days in a row. The first time it was exceptional. The second time was almost inedible. It's a resort so that's to be expected unfortunately. The variety isn't wide. Example: You can have beef rib at all the restaurants, it's just a slightly different variety in preparation. There's a whole lot of upselling for a tomahawk steak and lobster tail. The rooms are okay. The accommodations aren't modern but it's not too dated. The ocean view rooms are legit as the beach is pretty nice. The bathrooms are nice and big. Great for bathing your kiddo. Kid-friendly but even kids get bored. There's a pirate ship and a bunch two kiddie type splash pads. I think by day 3, he was over it. The pools get hot in the late afternoon. I tried to venture to the grown up pool and changed my mind after seeing some vomit floating in the shallow end. read more

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I usually avoid all-inclusives but I was pretty disappointed with the availability of decent, cheap food in Cancun so I decided if you can't beat em, join em. I paid about the equivalent of $270 in credit card points using my Chase which imo was a steal for an all inclusive in a prime area of the hotel zone. I arrived around 1pm knowing check in wasn't until 3 and while the room wasn't ready, they were nice about letting me use the hotel facilities until it was. The room was really nice imo, way nicer than I was expecting with a great little lounge area and patio. Drinks and food were below average even for an all inclusive. The buffet was actually pretty disgusting and the stations that were made-to-order had massive lines. The restaurants for dinner were fine, I thought the Asian restaurant was pretty decent. No reservations needed which was nice. Drinks were soooo watered down it was crazy. Its nice that they allow you to order shots because I found that I would order 2-3 shots and add them to a cocktail to make it actually potent enough to drink. I liked the little food stations near the two pools - that was a nice touch. Wifi was not the best which was a major issue for me. I especially had a hard time with it out by the pool. The pool was too small for the number of guests and there were times when it was difficult to find a chair. They definitely need to address that imo. It was fine but I'd probably look elsewhere if I were to come back to Cancun. read more

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Family friendly hotel in Cancun conveniently located 5-10 minutes away from all the nice restaurants. My dad, me, and my 4-year-old son stayed in a 2 bed suite with a balcony that had an ocean-side view. We met up with my brother, sister-in-law, sister-in-law's father and sister who all stayed in separate suites at the same resort. The balcony attached to our room had a hammock which my son absolutely loved! We loved the breakfast in the mornings, the beach, and pool. There is a large bar in the lobby with cocktails and wine. It's fairly easy to call for an Uber or taxi in the entrance of the resort. Another sweet perk of this hotel is the Candy shop which has donuts, ice cream, pretzels, popcorn, and other sweet goodies. The all-inclusive perks are amazing. The breakfast area turns into a lunch area and also transforms into an Italian restaurant at night with specials every day. I highly recommend this spot if you're coming with family! read more

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Don't laugh we came here because my daughter's boyfriend's family was coming here for spring break and we haven't been in a vacation in a minute so we decided to all go as well. Granted there were a ton of spring break college kids but there was just as many families. At first I was a little put off because my wife and I have only done adult only resorts, however the rooms were well insulated from the noise, the spring breakers never got too rowdy as far as we could tell, then again we were always back in the room by 9:30pm call us old :) Granted there are 3 pools, but two of them are more for little kids, with slides and a pirate ship, there is also an area with arcade games and pool tables and more unfortunately it is for 12-17. Wish they would have had some pool tables, darts, something for adults. Service was great everywhere we went, the food was hit and miss with the best being at the Italian restaurant. read more

Wyndham Alltra Cancun - Main pool area - Hotels Near Me - Cancún, ROO

RESTAURANTS Casa de Rosa restaurant isn't very well lit. They need better lighting inside. I went here twice during my stay. The first night, they were very busy so it took a while for the hostess to arrive to the front to take names/room numbers down. Viaggio gets busy so put your name down ahead of time..like around when they open. The buffet is the only restaurant that is open for lunch because they have food options at the beach and pools. There are hot dogs and burgers at the children's pool area. At the main pool, they have grilled options which change daily. There are tacos available at the beach. They do have options if you're on a special diet so that's good. Cravings is where kids will love. There are sweets, dessert, soda, doughnuts, ice cream and more for the taking for them and you. Strawberry is really good and cookies & cream ice cream. The coffee shop is the only place open 24 hours in the resort. They have coffee, sandwiches, pastries and fresh fruit. Of course, the menu changes as the day progresses. ----------------------------- The entertainment is very good here. There were shows in the ballroom and in the main pool. My favorite were the ones at the pool. The fire show and the acrobatics shows were fun. If you're lucky enough to get a room facing the beach you may be able to watch them from your room. The gym is small and a little dated, but it has what you need to get some work in while on vacation. I stayed on the 6th floor which has access to the VIP lounge. There you can find finger foods, fresh fruit, premium alcohol. You can tell the bartenders your choice of alcohol if you wish or you can have them choose. They have a pool table and you can hang out here. I hung out a few times and other times I'd get a drink and snack before heading back to my room. Tip in pesos!! Don't forget to take a photo at the Cancún sign at the beach. The gift shop is expensive and you probably want to avoid buying anything you might've forgotten to pack. Take a walk outside to a convenient store and buy it for a much cheaper price. I had room service once and until 11pm. I had a burger and fresh fruit. I wish I would've taken advantage of this more. Do allot about 40 minutes for your food to arrive. Upon check in there is a QR code for you to scan (e-concierge) and this will you your best friend during your stay. You'll be able to view the activities, menus for the restaurants. For the activities I suggest doing the walk to the Mayan ruins. Dress accordingly and it's a good walk to and from the ruins. You'll enjoy this experience. I also did yoga and salsa lessons at the gazebo. You want to do an activity here just because the space is so calming. There are plenty of activities they do at the pool and beach areas. If you have questions, DO NOT ask guest relations. It is a ploy for timeshare. If you have questions ask the front desk. Do not book excursions to Chichen Itza through the hotel. For the price they were offering per person you can get through a third party for two people. I booked the resort through their website and I immediately was given transportation which I didn't agree to until it was the day before my departure. The cost was too much, but it was a private car to the airport to the resort and back to the airport when I'd check out. However, booking through the resort you are guaranteed transportation and won't have to be wondering if your ride will be arriving. Next time, I will probably book on my own for transportation. read more

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Booked this on a Black Friday deal...actually l booked earlier then cancelled when I heard about the Black Friday deal...This Wyndham screams family vacation but somehow it also gives vibes of spring break too lol. Didn't bother me one bit...for the most part it was a good mix of people from all over... At night you'd sometimes hear Souja Boy, D4L, and of course 50 Cent from the lobby DJ(a lot of EDM and a few random Tems songs)...we tried a little bit of everything this all inclusive had to offer....breakfast is easily the best meal...and anything where we can keep it simple is always best...the pool food stations and the taco stand are by far simplicity at its finest and plentiful...I missed them most days as we had already left for excursions and they close at 3pm. I can't speak for any of the alcohol, most of the bottles remind me of college days that have quickly passed...I had a few drinks but very basic options like rum and ginger or rum and coke...they have a decent Bacardi bottle...they alcohol is not different than any other all inclusive around so don't let this turn you off. There is a coffee shop that stays open pretty much all day...great for morning snacks before regular dining opens and you have to leave for the day. The resort is big enough so you don't feel crowded but small enough for you to move around fairly quick. The kids area is pretty fantastic...plenty of water slides and options for kids ages 4 and up...I did peek by the kids club which was very popular...certainly a plus when deciding to book this hotel. Hotel is located in the hotel zone which makes for an affordable shuttle to and from airport...room was clean and customer service was fantastic...be aware of late check out...no one mentioned a charge to us until we got to the counter to leave...however the receptionist did take it off the bill but insisted on charging me .53 cent for that one local phone call...skip the phone calls all together. The bed and pillows could use a little work...however the bed and pillows at our current resort aren't much better...I prefer a firm pillow and all I keep finding are these lazy hollow pillows lol. Food: 6/10 Customer service: 8/10 Location: 10/10 Activities: 10/10 Room: 7/10 Beach Access: 8/10 Value: 8/10 Overall it's a solid four out of five for those looking to take the family to Mexico...I've got another review coming soon on the Royalton which is twice as much but you still can't compare to the Wyndham. read more

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Despite being pestered to leave a 5 star review of this place, here is the honest truth: The room was pretty at first glance but the AC unit was so incredibly loud it jolted us awake through the night every time it turned on. The walls are paper thin and you can hear people talking very clearly, housekeeping entered our room at 9 am when we were still in bed. The toilet was not fully functioning and we had to constantly wiggle the flusher otherwise it would make loud noises withut end. The coffee shop barely knows the difference between an americano, espresso, macchiato, and latte and they were constantly fumbling our orders. The food... was poorly executed. It was as the menu described but when it came out, it would look and taste stale, warm (not hot) and bland. Have you ever tried goat cheese mixed with rice? Yes it tastes as unpleasant as it sounds. Their restaurant "At Sunset" has it if you're curious. Only Casa de rosa had decent food.. We were randomly approached and pestered by one of the workers Milca in one of the restaurants to leave a review for her and her "dream team" Lesli, Santiago, Raul etc even though it was our first time even seeing her. Raul was our server actually and he probably gave the worst service of our whole experience at Wyndham Alltra. Milca came up and PLEADED, said "can you help me, pleeeease, please?" and as we sat there awkwardly wondering what she needed from us, she then had a long roundabout way of asking us to leave a 5 star review... it was SO awkward!!! Well here ya go Milca. On the beach one of the workers was coughing really hard and when we offered him a water from our cooler, he had the audacity to deny the water and look at our cooler, and then ask for a beer from our cooler... Shocked, we gave it to him... and then he asked for ANOTHER one for his friend. Not sure if it was a worker of the hotel but it was a worker in the Wyndham section of the beach, sitting on the Wyndham cabanas that needed to be specially reserved for $75 a day..... read more

I'm going to try and get it all out without being too long-winded. My family set this vacation up and I tagged along after putting down my money. Pulling up to the hotel, it's mixed in with all of the others in the hotel zone of Cancun. The lobby is outdoors and someone brought us bottled water right away. That was a nice touch! Check-in was mostly easy but you have to wear a bracelet the entire time you are there to let everyone know you are a guest. Not my favorite but it is what it is. We were put on the third floor of the main building in one of the junior suites with an ocean view. I would say it was more of a pool view with the ocean a bit to the side. The room was very nice with a little step down into a living room. The TV got all of the standard US channels as well as some European channels mixing with all of the Mexican channels. There are standard North American plugs in the room and also a couple of universal plugs for European and other visitors that were a bit wonky. They didn't take to our cords very well and we had to make sure they were plugged in well enough otherwise our phones would sit there all night without charging. Just like the other reviews say, the AC is really loud when it starts up but then it quiets down a few seconds later. We kept it on 21c the entire time and it kept the room comfortable. Everyday they restocked the fridge with drinks as well as some snacks. We were told that we could call anytime to have housekeeping prioritize us or get our fridge stocked sooner. We spent most days at the pool and the beach. There are two pools and one is more adult-oriented with plenty of club music and activities happening throughout the day. The other one is deep but I feel like it's more geared towards kids as there is a fun pirate ship play thing nearby and no club music. We went to all the different restaurants and I believe that Casa de Rosa and Ventanas were the best. Casa de Rosa is the Mexican restaurant and everything was always good and flavorful. Ventanas is the buffet and it's dependable for the most part. On Sunset is more of the meat/protein place and everything was okay. The Italian place was also just okay. Lastly Azul is mostly an Asian place and their appetizers rocked but the entrees were duds. They got professional chefs here that make all the food look very fancy but it doesn't always taste as good as it looks. There are drinks everywhere and plenty of bars to serve up the alcohol. But definitely feels like the drinks were watered down. Also another thing we didn't really like was whenever we walked into the lobby, there are people around trying to upsell excursions and whatnot. Didn't really want to be bothered all the time when we were just passing through. My family did buy some sort of vacation package that got us better bracelets and once we had those on I noticed that the staff kind of left us alone for the upselling. Speaking of upselling, every time you go to dinner they will try to upsell you a tomahawk steak or a lobster tail for $60 USD which I'm not entirely sure is really worth it. We didn't really want to pay it after paying all the money to have everything all-inclusive. I went to the gym a few times and it actually is a pretty decent size for a resort. Would recommend! The beach here is awesome. Cabanas go for about $70 a day USD and there are also just plenty of lounge chairs to grab. There's also a lifeguard who makes sure that if the wake is rough that day, you have to swim in a certain area that's a little more tame. You're given towel cards where you exchange for clean towels for the pool or beach. Be sure not to lose those or you could be out some money. Lastly there is a gift shop that sells everything but it's very expensive. If you want to pay a better rate, walk 10 minutes south down the main boulevard to one of the pharmacies where everything is about half the cost of the gift shop. I think I covered it all. read more

Wyndham Alltra Cancun - View from 6th floor VIP lounge - Hotels Near Me - Cancún, ROO

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We went and spent a week at the Wyndham ultra Cancun. Well, the service was good and friendly. There was not much to do at this hotel and the pools are really small and get really crowded quick. There are no water sport activities available through the hotel and less you pay. All the food at the restaurant was your average buffet food. Went for my wife's birthday, and they completely forgot even though I went and talked to the concierge's desk. Was very disappointing because they did stuff for others. I will not be returning if I come back to cancun it'll be to a different hotel for sure. read more

We had a great one week stay at Wyndham Alltra Resort. We visited with two toddlers in tow, and a few other family members with their own rooms. We visited in mid December, and found everything to be truly great. We went in with relatively low expectations about crowds, food, updates around the hotel, etc. The building/grounds: it's no 5 star luxury hotel, but it is well kept, clean, and spacious enough to accommodate your needs. For our family, we really loved that the layout is pretty condensed. Within a couple of minutes, you can easily walk from the kids' pool to the beach. This made it so easy to move from spot to spot throughout the day without crazy transitions. (Really the only challenge was that I didn't get a map or see a posted one, but it wasn't too hard to find things or just ask for help) The activities: the two pools, pirate ship themed water slides, and two larger slides (for ages 5-12 only) and the beach were all beautiful and enough to entertain our crew. They regularly have workouts going on, sand volleyball games, pool games, etc. There are plenty of opportunities to move and interact with other guests if you want to. The food/drink scene: we tried all but one of the restaurants for dinner (sorry casa de Rosa , the one night we tried to get in we waited too late and it was too full for a table of 6). Previous reviews raved about Viaggi's for Italian cuisine, so we headed there first. It was a very nice, upscale vibe, but we felt a little out of place with 3 tiny babes at the table here. We really loved the evening views at "at sunset", but our true fave was Azul: you've gotta try the teriyaki salmon. I ordered it three nights in a row . The room service was a great addition for days when we had to hang out for nap times, but we didn't love the food we received unfortunately. For breakfast, I highly recommend Ventanas (amazing views, indoor and outdoor seating, vast buffet and so quick!) Lunch favorite was the poolside grill for sure! They also had great tacos right on the beach. All the bars had quick service and friendly bartenders as well! We don't drink much so I don't have much to report there. Coffee drinkers -- you won't get a craft coffee here, but they serve Britt coffee and the staff is super hardworking. They'll accommodate you! Other noteworthy things: we had ZERO problems w crowds, We easily found chairs at the pool and at the beach, generally always had access to shade if we wanted it, and other than one night we were able to get a table anywhere we wanted without any issues. Our maid did a great job keeping up with our room, and generally was able to fulfill our special requests (for additional water bottles, refilling facial tissues, etc) The staff: pleasant interactions with everyone from the front desk, to the activities team (Claudia is the best!), The ice cream shop, and more! I must also mention Juan Carlos - he is a waiter at Azul, where we ate three nights in a row. Admittedly part of the reason we kept coming back, other than the truly top notch teriyaki salmon, was because he was so great at providing an experience for our family. The first night we came, we were a group of 9, and he immediately welcomed us as family and asked us a couple of questions about our dietary preferences and then promptly brought so.many.appetizers and fan favorite drinks without our asking. It was a treat! He was friendly and upbeat and the most memorable staff member we interacted with. We really had a great week, and I'm so grateful we got to come and be spoiled by the amazing staff, and breathe in the gorgeous views and silky soft white sand. read more

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Despite the cloudy, rainy, windy weather, we decided to enjoy our well-deserved trip to Cancun. After taking into consideration the time frame and budget set for this trip we have decided on this hotel. We never expected to be in this condition of deterioration, everything is leaking, allow me to paint a picture and I have many pictures to support my statement: The room is leaking from the AC and the paint leaked to the floor from the wall and ceiling. We don't feel safe walking barefoot as the floors are very slippery and there are no safety precautions placed. The lobby ceiling didn't stop leaking from the first day along with other locations inside the hotel. We really feel like the hotel is going to break down on us. Everywhere is leaking and closed even the pool area is closed because of the leakage. On top of that, the junior suite space is wasted in an empty bathroom with no consideration for the third-person space nor having the bedding ready in the room and. We had to ask for it knowingly we checked it as 3 persons! Just to be clear, the people are amazing but the hotel condition is pathetic. read more

Great family resort. Great pools, food and full of kind people and ambiance. The family room with the bunk beds was slightly tricky because there are two steps to make when approaching the bunk beds. Not that safe for younger kids ... but we managed. read more

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Everything is subject to change, stayed on the 3rd floor with ocean view in a junior sweet with a king size bed and pull out couch with balcony. Honestly more than enough for a couple and child/adult/teenager or anyone tagging along. They will offer upgrades upon check in. The resort offers transportation from airport to hotel and back must request prior to arrival with hotel. The food is right in between good and great meaning it's not the greatest and it's also really good. Sometimes you might want to make reservations for dinner for some of the exclusive dinner restaurants. You can rent a cabana for about $75 a day and it comes with drinks and towels and most importantly shade. Overall the Im experience is a 9/10 the service is great the drinks are good and the entertainment throughout the day makes it fun for adults and kids. read more

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Check-in is dreadfully slow Casa de Rosa has very good Mexican Food but quite slow Viaggio has decent food Dining service can be hit or miss. Examples would be borderline rude and hurried service at Viaggio and while at Casa de Rosa, server was friendly and accommodating, but once we received our plates, he only revisited our table once or twice. The beach Taco Bar, has excellent tacos, including mushroom tacos. The ladies their are very friendly. Breakfast buffet is somewhat limited, but offers fresh made omelettes. However, if you ask for scrambled eggs, the cooks have a penchant for way overcooking them. I had to ask twice one morning, and said forget about it. Tried ordering a Frappuccino multiple times and was told the machine was down every time Pool bars and service were very good, making drinks as strong or as weak as one would prefer. Rules in the city are at odds with the rest of Mexico, in that alcohol may only be served from 11am to 11pm. Not a bad place overall, but not incredible enough to return for a second time. Too many other places to try. read more

Previously, this resort was Panama Jacks, We went with our 3 year old and I would recommend 10/10! For pools, they only have 2, but the size of the resort makes that the perfect number. One is by all the kid stuff (pirate ship, slides, playground) the other is the main pool that is mostly adults but kids are welcome too. Both pools have low depth, kid-friendly areas. For food, the buffet was easy for meals with quick in and out. The cafe is 23/7, so for snacks and last minute meals (when your toddler doesn't finish their dinner) you can choose from yogurts, pastries and fruit as well as coffee for you. We got a one bedroom suite with a pull out couch. The couch is low height, so perfect and safe for my toddler to sleep on. They have a variety of floaties, water wings, sand toys, suntan lotion and other necessities in the gift shop. It's actually very large, so if you want to save packing space, you can find your floaties there. The balconies were safe and secure for the kiddos. And at any restaurant, no matter the menu, you can ask for the typical cheese pizza or chicken tenders even if they aren't on the menu- they will make magic happen for the little ones to fill their belly's and keep them entertained during dinner. The kids club staff will walk around the resort and let families know about crafts, pool activities, piñata time, etc. We made Mexican hats, splashed in the pools with balloons, and had a piñata night. All of these items are on the kids side of the hotel, so you never feel like you are interrupting others pool-cocktail time lol. Just as you will see in Panama Jacks reviews- it's the staff that make this place wonderful! You are helped with anything you need beyond what you expect or ask. Everyone is very accommodating to kids and we will be back! Special mentions to Maria at concierge, Fuastino at Azul, and all the club leaders at the kids club! read more

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Took over an hour to check in. Kids were barely holding it together while we waited. After traveling for 10 hours, and repeatedly joking with the check in woman about how hungry we were she doesn't mention once to go eat quickly cause the buffet is closed at 5pm. Everything seems to be closed at weird hours. We have a family room with bunk beds which is located overlooking the main pool. We're exhausted, kids fall asleep at 8:45 and we're all woken up to ridiculously loud music and people drunk screaming, both right outside the door and drunk people in the hallways. Music is still going on at 10:52PM. Air conditioner also doesn't get any cooler than 23.5 degrees (74.5 degrees Fahrenheit). We will try to switch rooms I guess. Not off to a great start here. Overall this place hasn't had an update in Im guessing 30 Years. It's run down and dirty. Food quality is yet to be determined but I don't have much faith at this point. Oh almost forgot, using my roaming data cause the wifi barely works. read more

My husband and I got married here!! Best experience ever!! This was my first time in Cancún, and I enjoyed it so much! Our wedding coordinator with the hotel, Sabina, was absolutely wonderful! She made sure the day went smoothly and handled all the details for us. She was a joy to work with! The Chapel on the beach was gorgeous! We couldn't have asked for a better place to have our ceremony, and the terrace for our reception had a beautiful view of the beach as well! Overall service at the hotel was wonderful! Everyone is super nice and accommodating. The included hotel drinks are actually pretty good (I recommend the strawberry daiquiri)--though I do recommend upgrading so that you can get the premium drinks on the 6th floor if you can! The food is pretty good for an all-inclusive resort. My favorite is the taco joint on the beach and Azul. The beach is absolutely beautiful. We came during turtle hatching season and saw so many baby turtles heading for the water at night on the beach!! We also saw a lot of mama turtles laying on the beach as well! Coolest experience ever! I highly recommend this place! 100/10! Will be coming back for our anniversaries! :) read more

Perfect location with large beach on the ocean and bay view as well. The staff was extremely courteous. We reserved the waterfront walkout junior suite and it was the best choice ever as you pretty much wear a swim suit all day long and go back and forth as you like. It came with a beach cabana. Out of all the 5 restaurants the only disappointing restaurant was Viaggio, the Italian one. The best to my taste was Sunset! Every day, right by the pool they grill meats and seafood. The beef skewers were the best! Live music every night and shows by the bar in the lobby. We got the upgrade to VIP and had access to a beautiful lounge with full bar, finger food, pool table and an amazing bay view. Laura, the cleaning lady who took care of our room was the sweetest of all. Alejandra, the room coordinator took care of us from the first email all the way to our return home. The crowd in general was great. A mix of everything but mainly guests from Mexico. The place never felt to crowded. We never waited for anything from a dining table to any service. It was the most relaxing vacation ever. I recommend this resort to anybody who is looking for clear water, service, relaxation, great food and some fun. read more

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resort arranged transportation is through discova priced at $170 for private roundtrip service from cancun international airport to hotel and back...pick-up at the airport was hectic because the representative was no-where to be found...after calling, was able to find the discova representative after 30 minutes of searching...short distance, but took roughly 30 minutes because of traffic...once at the resort, the check-in process is extremely slow...each check-in can take 20 minutes or longer due to passport check, forms, extra charges and every guest to be tagged with a bracelet by hotel staff...room was clean, but showing some age...thought this was a new resort, but realizing it's probably just a name and ownership change...toilet would constantly run water and a/c unit was loud, very loud....luckily, didn't have to have the a/c on during the night...housekeeping was slow, so sometimes rooms wouldn't be made until the evening... this is an all inclusive resort, so will review all parts...camp alltra for the children with drop off at 10am and pick up at 5pm was fantastic...plenty of activities indoors and outdoors, and staff doing a great job with the children...excellent!...property houses 5 main restaurants, a cafe, multiple bars, sweets shop and additional food stands...azul open for breakfast buffet in the morning with standard food, but the asian themed food served during the dinner hour was horrendously bad...some of the worst food tasted...ventanas is the go-to buffet restaurant from morning to dinner...food is average, but has a very large selection...most likely find something acceptable to fill...viaggio is the higher end italian restaurant with dinner service only starting at 6pm...line starts to form after 5pm...if you get in line by 5:30pm, you can probably get seated at opening, but get in line after 6pm and you are probably looking at a 8pm to 9pm seating time...pasta, steak, ravioli and most items are excellent...avoid the pizza, but everything else was good...casa de rosa is the formal mexican restaurant...the food is solid and usually can get a table if you wait in line near or little after opening time...skipped the sunset restaurant outside and mainly had dinner at viaggio and casa de rosa...cravings is a good stop after a meal for ice cream, donuts, beer or soda...hot dog and burgers at the food stand by the pool is good...bar staff are excellent and friendly...decent cocktails and some better to excellent depending on the bartender mixing the drinks... nightly shows are good and varies each day...evening dancing and activities were great...the staff does a great job keeping the energy level up and entertaining guests of all ages... read more

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The customer service is top notch! I typically an all inclusive adult only resort kind of gal. However, my daughters boyfriend asked her to join him on his families spring break vacation. What does this mean... It meant my whole family was going to Cancun for the spring break with the boyfriend and his family :) this resort was pretty cool and it was nice that there were not kids falling down drunk every where. It was a little spring break esc, but just kids being kids nothing bad. The area was gorgeous and the beach was amazing. I felt very safe. 4 restaurants on site, all inclusive. The Mexican restaurant was my least favorite. The taco car at the beach was amazing and an excellent treat. They have. Sauna, a steam room a nice gym. Plenty of pool chairs at the large pool. We rented a cabana on the beach Sooo worth it. The cabana we rented, came with a cooler with champagne and flute glasses. I was happy here the the 4nights we stayed! I would recommend to parents if you can make sure you have a plan for the kids. This resort is nice and has plenty for them to do. However you need to plan for the days as things fill up fast. Would definitely recommend and would for sure go back. read more

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We just got back a few days ago and I couldn't wait to sit down and finally post my review! We arrived and our bellman, Kiko greeted us. He started singing "Happy Birthday"immediately, which was impressive because I told the resort well over a month ago we were celebrating a birthday. Kiko was AMAZING and treated us like family the entire time. Everytime we saw him, we greeted him with hugs. He was so great! He gave us a little tour and was always around throughout the duration of our trip. One of our favorite people! The front desk was so warm and friendly, and check in only took about 10 minutes. Our Room: We had the junior suite ocean view, room 2624. It was on the 6th floor which is the VIP floor - we didn't even know that! So we received black wristbands which gave us access to the VIP lounge and all the top shelf liquor, snacks, pool table etc. As I said, I already advised them that we had a birthday so they had the banner on the door and the room decorated with balloons and a slice of cake etc. The girls were so excited. Our room was roomy and clean. Staff: Everyone was so personable and hospitable, they really made us feel so welcome there. We were on a first name basis with everyone from the beach staff (Alfredo) to the coffee staff (Roberto) to the front desk (Kiko) to the bars (Ricardo & Leo), etc. Their service is impeccable. And you can tell they're not just doing it for tips. They really are nice! As a matter of fact, I had to chase the room service guy down to give him a tip because he took off so quick! All of the names mentioned above provided medallion service, and are the reason why we will definitely be returning. Food: The Tacos on the beach were delicious for lunch. We didn't spend much time on the resort because it was more kid/family oriented and we were out and about most of the time. We went to Ventana for the breakfast buffet and it was ok. Room service was okay as well, nothing too exciting but not terrible. We didn't have a chance to try out the other restaurants. But the 24 hour coffee bar was our go-to, and Roberto made theeeee best coffee! Pool: We never ended up at the pool because it was filled with people, whether it was kids and families or pool activities going on (volleyball etc). The pool isn't that big so it got crowded pretty easily. We just stayed on the beach for most of the time we were there. But they looked like they were having a lot of fun! Beach: The beach was amazing. There was a bar and a taco stand right on the beach and that was perfect. We had a cabana the first day, and it was well worth the $80. We were waited on hand and foot and had a cooler full of champagne, beer, water and sodas. The waiter, Alberto, continuously came by and took our drink orders, making sure we were comfortable and happy at all times. There were plenty of lounge chairs - but once the spring breakers showed up on our last day, there was nowhere to sit. It was windy the first few days, but once the wind let up, there were parasailing stands and jet ski stands set up on the beach. Bar Service: Very attentive, friendly and quick. The best drinks were obviously from Ricardo at the 6th floor VIP lounge, but the beach bar was so cool to have right there and there are tons of options from shots to actual cocktails. The lobby bar looked pretty fun in the evening and they had karaoke and stuff like that at times. Spa: We had the indoor massages and they were amazing. The hot tub is right outside of the spa so I would recommend getting in there and soaking for a half hour before your appointment. So relaxing. Excursions: We went to the Discova station at the resort to book our excursion. We did the Mud Madness with tequila tasting and it was $139/pp. It included ATVs, swimming in the cenote, fajitas for lunch and tequila tasting. Soooo much fun!!!! I think it's $100 or so without the tequila tasting. Overall Review: We really, really enjoyed our stay. I have never received such amazing hospitality in my entire life! Although it's not an "adults" hotel, I WOULD go back for the service alone. If I could take the staff from Wyndham Alltra and put them in more of an adult themed resort, I would have the perfect vacation. Lol! But honestly, we were so sad when it was time to go. We didn't want to leave! Please give your staff Kiko, Roberto, Ricardo and Alberto an award or something for their amazing service!! They truly went above and beyond! read more

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Room wasn't ready when it was supposed to be, food is awful and tastes like it was pre-made and has been sitting under warming lights for hours. Staff is nice, rooms are decent but with all of the choices in Cancun this is not it. read more

As much as I left glowing reviews for the Wyndham Alltra in Puerto Vallarta, this one has a lot to learn from them. We had many issues with all of our rooms, including the presidential suite, which is the most expensive room in the resort. They gave everyone special wristbands, and for those who did not have this suite, they gave towel cards in order to ask for pool towels. Apparently you don't need to give a towel card to get a towel fir the pool but when you go down to the beach, you need to have them unless you have the special wristband from the presidential suite. My son-in-law went down and asked for towels, and the man down there told him without a towel card you're not getting anything. My son-in-law told him that the wristbands are all the they need for the towels and the guy told him they are only keys to the room. He had to go to the front desk and confirm and they told him he was absolutely right and the towel guy was wrong. The service at this hotel is very hit and miss. Nothing like the Wyndham Alltra in Puerto Vallarta . My daughter and son-in-law have three kids, eight-year-old six year old and two year old. The locks on all of the outside doors did not work, therefore giving them access to the six floor deck. In addition, my son and his wife with their two children, a three-year-old and a one-year-old got an upgraded room facing the ocean. Most of the outlets and the plumbing in the room were not working. In addition to that, there were three weddings during the week, and the receptions were held right beneath their room. When you walked out on their balcony, you looked out at the weddings. Although they ended at 10, they were very very loud. We could hear them from our room all the way at the back building. I feel the resort should let you know that your room will be subjected to noise until 10:00 PM. Our room was a nice ocean view room, but after two days of smoke from cigarettes coming into the room and complaining to management, we asked to move. This is a non-smoking hotel and there has to be a better way to manage this. The restaurant situation for dinner is a little ridiculous. They do not take reservations for any of the four main restaurants. You need to go at 5 o'clock when they open and see if there is seating or come back for another seating time. This causes everyone to just give up . We noticed that the alcohol is watered down and although this is typical, in a lot of resorts, we were surprised that Resort with the Wyndham name would do this. There is one bright spot, though, we had two excellent servers at the Sunset restaurant, which is a healthy choice eating spot so it doesn't get very crowded. We went there twice because we were so impressed. Salomom and Mario along with their managers, made our large party of 11, including the kids very memorable. We probably will not be coming back to this property because it seems to have a big division between people with families and everyone else. The main pools are set up for partying and then there is a great play area separate from this for the kids. It's just sad that we could never feel comfortable using the main pool. For the money and for all of the amenities, we will look for other options. read more

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Please don't stay here ! The pictures are not the reality . The rooms are very old , toilet doesn't flush , some of the rooms are leaking water from the ceiling , the floors are very slippery , the a/c was very loud - waking up up at night multiple times , the pillows are horrible Ike worst than hotel six quality . The pool is very small for the capacity , the lounge chairs are very limited and you have to pay to use some of them plus you have to pay for the beds by the ocean. Be aware that they have more bracelets so they they offer the same services to all . The food is horrible , no taste , very cheap , the deserts are so bad - unbelievable , ice cream is like winco quality ice cream . The drinks are very low quality ! You will be sorry you came , honestly ! Save your money and go to Moon palace or better quality resorts ! read more

Very nice resort. Staff was really great. Definitely going to come back and visit. The food selection was great. The staff was very friendly and helpful the entire stay. read more

Wyndham Alltra Cancun - The beach access from the resort. - Hotels Near Me - Cancún, ROO

This is an older hotel but with the most kind service ever. Perfect beach. The view is breathtaking. I loved it so much here.

Everyone was extra friendly extra helpful. Honestly will definitely recommend this palace. From the 1st time u set foot here your welcome asking how's your day. In the restaurant Paloma was the best experience all the waiters very helpful very friendly read more

This resort is deserved 2.5- 3 stars only. 4 stars is overrated. 1. No AC in the lobby and entertainment area. Too warm to stay for evening live music which is mostly Mexican language. 2. No DJ club in the resort. 3. Room is spacious and clean, however, the property is old and smells mold in the hallway as well as in the room. 4. Food and drink are overall ok, but drink (cocktail and coffee) is very sweet. Too much artificial sweetener, not real sugar (diabetic people need to watch out) 5. Only 3 restaurants for dinner. 6. No other good activities in the resort beside beach and pool. We got bore after 4 days. 7. Staffs are quite friendly and helpful. read more

This place is not worth the money. First let's start with the hotel allowing another company that is not affiliated with the hotel to try and sucker you to sell you something. Then let's move on to the room. The walls are so paper thin it feels like you have zero privacy, in my case they thought it would be good idea to have construction going on in the room right next too me, say good by to relaxing in the room and the TV is so busted that the pixels were bleeding color through the rest of the TV. If you are one of the lucky ones to do their all inclusive, well you are in for a treat for poor buffet choices that have zero flavor that will also put you on the toilet, my wife and I found us in the bathroom more then the actual garbage restaurant. Oh, and the drinks. Terrible! mightest well call them color water. I'd recommend staying away from this one. However if you still wanna give them a chance, make sure you go to the Italian restaurant first and be there at 5pm because for some reason they won't take reservations and if you don't get there at 5 they won't be able to seat you till 950pm, why so long, I have no idea. But hey the beach is nice. read more

Bad experience from start to end. 1.200$ charge for transportation from airport(20 minute drive) You can get bus for 1$ to get there. 2. Kids over 12 are "adults"-you have to pay for them as adults. 3.Made reservation for Cabana by the pool(100$) They overbooked so we could not use it that day. They did offered Cabana free of charge for next day. At the check out desk they still were asking us to pay since nobody remove that charge from our room tab. They were holding us up for 30 minutes to confirm our story, we were late at the airport. 4.People harassing you with spa offer(300$) every time you move or try to sign you up for excursions. We did try "Cenotes" , "Zip lining" and "ATV's" Be aware those names above have nothing to do with what you expect to actually do.It was total waste of time. I waste 4 hours just for driving and you have absolutely no fun since the jungle place it is really poor quality. There was only one small cenote, ATV'sare a joke -you drive 5 mph in a line with out being able to pass or do anything else. Zip line are short(3 zip lines, 5 seconds each...lol) Also they won't allow you to use cell phones since they taking photos and trying to sell it to you by the end of activities for only 75$ for digital file lol. 5. Paid for 2 jet ski 280$, could not use it since my kid is 14. Jet ski only for 18 years old or older. I did asked about it before booking since we could not book it in other spots.Guy response was" amigo , this is Mexico, no problem!"Got my money back after wasting few hours. 6.Get sick with food poisoning on a day3 at Mexican restaurant throwing up all day). When I brought that up when we were checking out , I was totally ignored and did not get any response from front desk manager. I asked to speak to hotel manager, was declined that as well. There is other Resorts out there where you will have to pay a little bit more but speaking from my experience it will be worth it. Will never use Wyndham again. read more

worst hotel ever, booked with English name with Expedia, and they won't let us check in despite we have email confirmation. The front desk manager was super arrogant, doesn't help in anyway to fix the problem or even say sorry. The customer service guy handling complaint was doing a good job moderating the situation but he's little power to fix the broken system or direct the front desk to do what they should. Never stay at any Wyndham, their system is broken to do good service.v read more

Just got back from staying here yesterday...it was the Wyndam Grand Cancun All Inclusive Resort and Villas...not sure if this is the same but it seems to be bc there is only one location here...I rented a cabana w my parents on the beach which is hotel property as they also have chairs for guests and serve them....a beach vendor walked up to our area trying to sell cuban cigars to me and another guest..I told the vendor no ty...he pushed a bit and I said no they are fake...he slaps my hand and I get ready to fight him because no way was I ok w that...he then pulls out a gun at me i front of guests and children...everyone around saw....I told hotel management and security and staff...nobody cared...they were in denial that the beach is public property...if that's the case why are you charging customers for beds on the beach if it's public?...but i believe it is hotel property....after speaking w mgmt they basically told me they can't do anything and didn't even try to make it better...instead they blamed me lol...I asked them to give the video footage and after they showed me they refused...at that point I played it cool but left in the morning...so while the property is not bad if you come here and you are on the beach and someone shoots you...they don't care...still waiting on Wyndham to call me or message me back read more