Customer service: 5/5 Price: 5/5…read more Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for.

I have experienced the worst customer service I have ever encountered. I have spent more than 20…read morehours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expected a resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. Now I have a new phone number and have lost my number that I have had for 20 years.

Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

Busy store. Unable to add my name to the waiting list…read more Then I was told they no longer provide warranty repairs when you crack your screen protectors on your cell phones. You have to apply on line for the replacement. Pain in the rear. I always have had my free replacements done at the store. Now I have to do it myself at home.

Couldn't update my payment info with Customer Service so I went to the store…read more Must've been something in the air because several customers were a little impatient. However Makayla kept her staff and remaining customers cool. Poor staff has little support from Corporate. Would like to see them in action when "good vibes" are in the air.

The people in the Verizon store are helpful…read more But once you are a Verizon customer, you will find that trying to contact customer service is like getting a root canal.

Great place to work, good place to host your equipment but you need to communicate what you want a…read morefew times, and be clear about it, some customers used to move their own equipment around. DC is cooler than most DCs which is nice. They have 110/220v circuits!

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

I actually love SureWest...at least I would love to love them. The problem is, my Internet drops…read moreevery 5-10 minutes for a 30 seconds or so. They have sent people out and given me just about every excuse imaginable. I keep hoping they would resolve this problem, but I've lost hope. What could be a great company just isn't going to meet my needs. Dropped ISP service is about as convenient as a colonoscopy exam.

The internet service is pretty good, when it works. The installer did not go with my request for…read morewhere the modem needed to be for our computer. And he put a hole in the exterior stucco placing the wire in a place we had not agreed on. Now they tell me it would cost $59 just to have someone come out and give me an estimate for fixing or moving the line! Although I must admit that the hourly rate of $79 for an installer to do additional work is reasonable. The service is plagued by disconecctions. Which is very hard for someone who does computer work and relies on that connection. It is going to be cheaper to pay the termination fees and have, eww comcast, come out and do a free install. Of which I will be sure to be present for to ensure it is installed properly and to where it is needed.

They take DAYS to repair an issue! Then give you the run around when trying to get in contact with…read morea supervisor. Then I was cut off after she told me to wait for her to find me a reference number. Which I never got! I was furious. Her name is Glaiza and the employee was Joey.

Worst customer service experience. Occasionally you get an experienced professional but they have…read morethem working at the cancellations end so that they can problem solve. The trick is to have them in the front end so you don't need to get to that point, it's like one hand doesn't know what the other hand is doing. Terrible business model. A complete sh- show

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

I visited this location earlier this week due to complications with my account and Milo assisted…read moreme. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line. Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman!

Nearly two years of billing hell after they told me my account was closed…read more Closed a mobile line here in November 2024 - manager confirmed no further charges after December. Instead I was billed monthly for over a year and eventually hit with debt collection notices for a balance Xfinity's own support rep confirmed in writing didn't exist. Turned out they'd sold me a second bundled line without ever telling me my original line needed to be formally closed too - both phones sat unused in a drawer the entire time. When I pushed for a fix, I was told the decision was "final" with no further escalation. Based on Xfinity's own community forums, this isn't an isolated mistake -- it's a recurring pattern with other customers too. Filed complaints with the FCC and CFPB. If you deal with this store, get everything in writing and don't trust a rep's word that an old line is closed.

I'm in the unlimited screen replacement program but what they don't tell you is you have to wait in…read moreline at store for the screen even if you offer to replace it yourself. You have to wait and wait and wait for a simple screen protector replacement. This is a company wide policy. They don't make it easy to write T-Mobile feedback so here is a public review at the latest store I am waiting 1+ hour for a simple screen replacement because *even if* they check you in, you need to wait your turn. I get waiting your turn but again 1 sec passing me a screen would be great if they could adopt that. They're probably making it a huge hassle to screen replace cause it will cost them more bottom line. Time is money making this program not worth it. The screen is also overpriced. You can buy a multipack online for $10 & I swear the Go To's break so easily. I have a turkey to prep tonight. I have kids at home. Do better, T-mobile. Thanks but not really.

Cody was amazing! We were unhappy with our previous carrier and Cody got us switched back to…read moret-mobile, addressed ALL my requests and concerns, was thorough and provided great customer service! Thanks Cody!!