This place is located at an outside mall so you'll find parking. It's really nice inside but they are designed like dmv. You go to a kiosk and check in. They have tv's all over with the names of who's in line. You can also go shopping and they can txt you when it's your turn. There is a lot of comfortable seating all over. They also play movies so the kids won't go crazy in there. I went on a holiday so it was a little busy. Overall this place is ok definitely would return if I needed something it's better then calling. read more

Had a great experience at this Xfinity location. Not sure what the bad reviews on service are all about. My husband and I arrived at the Xfinity location at the Streets of Brentwood at 9:00 a.m. We were greeted by the manager, Tina, whom took our names so we could get our router switched out. After about 10 minutes, we were greeted by Jimmy. His pleasant attitude and attention to service was outstanding! It was a long visit to get everything we needed taken care of but it was a very pleasant experience visiting this location today. My customer service experience was top-notch. Thanks Tina and Jimmy!! read more

Ugh! I hate dealing with this cable company period! Every time I call with an issue they take at least an hour to solve my problem. Had to go into the store once to replace equipment that stopped working and the wait is just as long in the store as it is on the phone. Customer Service was good from one employee but not another and the employee with poor customer service skills almost sent me home with the wrong equipment. I find that companies like this rarely hire knowledgeable individuals, like train your peeps please!! read more

noel is the man! if you want the best customer service in the bay, look no further. i had a great experience at this store with all of his help. he also speaks spanish if any of you need help with translation. 11/10 thank you, noel. p.s. he deserves a raise! read more

I dread having to go in (anywhere) and talking to people, but bc my boyfriend doesn't like to do anything when I ask him to, here I am. Noel was super helpful though and actually kept it really simple for me to understand! I hate going anywhere alone bc I don't like feeling scammed or having my time wasted in person, but I got all my questions answered and everything else went smooth sailing from there read more

Was having issues with my internet speed and going over on my usage because of working from home. Noel was amazing and helped get me a good deal for a plan that helps make my wifi speeds faster. If you need help make sure to ask for Noel. read more

So I like the store as far as the size and cleanliness in the very nice people that work there but was a little confused when I set an appointment at a certain time in yet had to still wait 15 minutes. To be honest that kind of pissed me off. Why take the time to send an appointment if you're just going to sit and wait anyways. I saw people coming in with no appointment and got served and taken care of just as quick as I did. I will say that the customer service in attitude of the people that work here are phenomenal but I'd have had a few issues of getting promised things and having to come back to fix it because I wasn't done correctly besides that okay read more

Kept on pressuring my family to update with a new "higher tech" modem. The internet goes out at random now. Nearly every. single. night. For hours on end. Absolute piece of garbage, and abysmal service overall. What kind of sub-par service do they want us to keep paying for? read more

If you don't mind having your bill jacked up every few months and this is the service for you this has been happening for many many years and after I leave I get an email saying they want me to return back and give me a promotion which then gets jacked up again to amounts past the promotion read more

It's not towards the store at all it's in regards to billing . They have all these charges and when you asked to explain something they try and turn it on you and say you are the one getting frustrated. I had them disconnect my services . Which they never did and I got prorated for those days . Just simply sucks now I have to wait until my contract is over . Oh and just a heads up if you go over your internet in your old contract it still counts on your new contract . read more

These people are untrustworthy, I had problems with my wife's wireless modem (it's my wife's account). I took it in for repair/replacement and I spoke to a customer service representative, he said all I would need to do is update the modem, I said cool....update it! It turns out, not only was I upgrading to the newest Xfinity one package (and the price went up) but somehow I locked my wife into a 2-year contract and she wasn't even there to sign a contract. And I am not listed as an authorized user of her account and never was. It's a numbers game for them and at the end of the day, this is a sales office, remember that when you walk in with a problem. read more

Comcast is a lie, everything is bullshit I have horrible service I pay for 1 GB speed don't get it never have call for help many times does an exist don't do it. Also have mobile service seems to be OK though. But still disappointing when you pay so much money for everything there services in Azusa your home And it seems they have no choice to be with Comcast because supposedly the best speed. I've upgraded my speed multiple times to get to the highest and pay for nothing it seems. Even in the same room the monomers doesn't work well and have extremely lower speed under 50 next router . It is sad that this has come back to one store, knowing that this is the problem of the company. This store has to take whole hit but store has been a great service, except for they didn't have the right Miri for mobile phone transfer from Verizon I am from my wife's phone when I transfer from Verizon Comcast is a lie, everything is bullshit I have. This took a couple days and my wife had extra business phone luckily...horrible service I pay for 1 GB speed and het the same as lowliest ..!!!don't get it never have call for help many times does an exist don't do it. Also have mobile service seems to be OK though. But still disappointing when you pay so much money for everything there services in Azusa your home to Comcast and didn't have service for a couple days.?! read more

Predatory is what these people are. They sold a subpar service to my parents with lies and promises that were not kept. If you have alternative options I would highly recommend you explore them. read more

The best service I have received from Xfinity thanks Robert!

We've been loyal customers of Comcast since Comcast was available in our area. 20 plus years? Well the customer reps have lied to us twice this month and convinced us to add a security system to lower our bill. Guess what? They promised us premium channels twice only to have a service rep arrive and tell us we have no premium channels just the security system we really didn't want. They have lost a loyal customer. I'd rather pay a competitor more than give these liars our money. read more

I walked into the store to discuss my plan and monthly payment. I was immediately approach by the greeter who told me the wait wouldn't be to long, "we are moving through everyone quickly." I was placed at number 11 in line with a single associate slowly dealing with everyone. Very poor customer service. They had a manager sitting in a room who should come out and assist with moving people thought there process. We pay a lot of money, we should get better service. read more

Horrible customer service. Was told that it was a 5-10 minute wait even though there were 3 people ahead of us and all of the customer service agents were already helping other people. Ok that fine. I know it's going to be more then that but whatever. My wife and I check in and wait our turn to turn in a single cable box. As we pass the 15 minute mark of waiting I notice that only one person has helped anyone and the other agents are just talking and laughing with customers. As more folks wander in I notice that two of the agents swap places on checking people in. The gal that made no headway for 10 minutes with a customer is now "checking people" in. The gal now starts to help people instead of checking them in skipping over half a dozen people that have been waiting to be helped. Other then the agent Robert no one else seems to be very good at customer service or really even seem to care. Horrible horrible service. read more

Over all this company is awful. Consistently up rates your monthly bill with out letting you know ahead of time. For this office there are 3 customers and 4 people who work here but 1 is at the greeting desk and the other 2 left, so there is 1 person to help in the afternoon. Poor sevice and staffed well,so glad I'm am no longer doing business with this company. read more

Super late all the time the wait is always over a hour. I seen employees drinking Jamba Juice walking around and not doing anything

Just left xfinity and Robert was amazing! Very friendly and helpful... always a good experience at this xfinity.

Just signed up with Cinthya Gregory and was very pleased with the service I received. If you go to this store, make sure you ask for Cinthya. I guarantee she will take care of you as if you are part of her family. They need more employees like Cinthya. read more

Xfinity Store by Comcast - Cinthya Gregory - Best sales rep at Comcast in Brentwood - Internet Service Providers Near Me - Brentwood, California

After we cancelled our internet service with Xfinity I thought it would be super easy to return the device at our local Xfinity Store. DO NOT DO IT!!!!! BAD IDEA!! The female Xfinity employee greeter was very rude. I waited for 30 minutes behind people who's transaction were 20 times longer then mine. Usually the front greeter is kind and sweet, they say things to customers like this "I'm sorry you have to wait, do you have some where you need to be, I'd love to give you a time frame but each cituation is different and I don't want to disappoint you if it goes longer" Nope, she says "that's all we can do is put you on the list and wait your turn, we don't give time frames and you are free to come back another time" They DON'T have a well thought out system to provide their customers or soon to be customers with great customer service, especially as much as we pay them for their services!!! DO NOT RETURN THE EQUIPMENT THERE, THEY DON'T CARE ABOUT YOUR TIME, DON'T CARE ABOUT THEIR DIME!!!!!! And you won't cross paths with Miss Attitude! The other employees were very nice and considerate. read more

There are three workers helping customers with 12 waiting. For the amount that Xfinity charge for their services, you would think they would spend some of their revenue hiring more people to help customers and lessen the wait. Every time I need to come here, there's always a long wait. This is one of the many reasons why I switched services. read more

Actual service is great when it's working, but the customer service is nearly impossible to get a hold of. Took me 15 calls, 2 apps, and an hour long call to fix problems. They make everything automated and try to avoid connecting you with an actual person. read more

Tiana is the person you have to go down and see! Her customer service is amazing!! She was able to repackage me and I am very satisfied with the new promotion she put me on. She was professional, informative, and knowledgeable. She made me feel appreciated as a paying customer, I will definitely only work with her and refer others to her because she did not feel pushy it felt genuine that she really wanted to save me money. I have been a customer before Comcast was Comcast and I will definitely rate Tiana as a 10, she is the best! read more

Nice environment very peaceful and busy I drove from baypoint in Pittsburgh they were very helpful

I dont understand how this is such a terrible company and yet everyone still gets them. I guess they may have contracts in certain areas but within that contract obviously does not include good service. At first customer service was bad and cable/ security was good but now it is the opposite. 99% of the time i can not view my cameras live and my cable is constantly interrupted. The security sensors go out and when replaced go out way too soon again. There has been two instances I really need my camera at the front of my house and they didnt capture it. After 2 years this is by far one of the worst investments i have made. read more

Why does this location have so many bad reviews? My experience there was awesome thanks to Juan! I'd previously visited the location in Tracy because I was trying to switch to their mobile service but the dude in Tracy had no clue what he was doing so I left with no service! I came to this store about a week later and Juan fixed the issue in less than 10 minutes! And he was super polite. Give this guy a raise. read more

Going to this location was very unpleasant. The lady at the front of your store is very rude and could use Customer Service 101. She should learn to listen to customer inquiries before cutting them off. Let your customers inquire and don't be bossy. read more

I have never been so upset after leaving the sand creek location. I am 60 years old and I have never ever posted a bad yelp review. The disrespect from the person that takes your name at the front door was soooo upsetting I wanted to walk away, however I had to figure out how to get my bill lowered because it has become way more than what I can afford , I had no other choice but to go in. They had no interest in helping me with my bill or helping me understand streaming services . It was like pulling teeth trying to get my questions answered. I walked out of there with the exact same bill and the exact same services as when I walked in. This morning I called the 800 number and at least I got some questions answered, I got my bill lowered and the two people that I worked with were from Colorado and were far more patient and informative. I have had Comcast for the last 27 years in this town and have given them thousands of dollars. I tried to put a call into the Brentwood location and talk to a manager however there is no direct line to that location that I can find. If the manager of that location reads this I'm sure he knows by reading these horrible yelp reviews that his staff is below par in their customer service ability. read more

Each time I have gone into Comcast in Brentwood I have received excellent service. Most recently Noah helped me with updating and changing some of our services. He was incredibly friendly, knowledgeable, and was able to help me reduce the overall cost of my bill. Thank you Noah! read more

HORRIBLE customer service from this particular Comcast store. The store manager, Karen, is the absolute worst! I had ordered Comcast Xfinity xFi Pods online through Comcast to extend my home network. The pods slowed my network to a c-r-a-w-l and there were several online reviews from other users of the xFi pods that complained of similar problems, so I decided to return them within the 30-day return period. I coincidentally had a Comcast service outage at my home (gotta love Comcast), so I took the opportunity to ask the telephone customer service rep about returning the xFi pods. I was told that I could return the pods at any Comcast walk-in store. Sounded easy! I sent my wife to the Comcast Brentwood store a few days later and they gave her a huge runaround and didn't want to accept the return (told her the phone rep gave her incorrect return info). Then the store instructed my wife to take the pods to the local UPS store and said UPS could scan the devices and create a return shipping label. WRONG. The UPS store scanned everything on the devices and nothing worked. Said they didn't know what the Comcast people were talking about. Another trip home and long hold on the phone waiting for another Comcast rep. We're told by the online rep that the Comcast store should have accepted the return directly. However they can generate an SR1 ticket so that UPS recognizes the the devices. We wasted HOURS of our day driving back/forth and waiting on hold because of incompetence and poor customer service. In addition to the frustration, the Comcast Store manager Karen was ice-cold to my wife and had ZERO customer service skills. She needs to go through training or be replaced with someone more empathetic and appreciative of customer needs. read more

Xfinity deserves minus stars Cannot call this company, cannot cancel service, all they do is try to upsell you and jack up the prices. Shame on you!!! Never go with any Comcast company, poor service and the highest prices around read more

The worst wait time for a simple return of a modem! They need to do better with customer service. All the people waiting so not look happy with the long wait time. Comcast evaluate what you can do to improve the service. read more

If you have another company to use, do it. Horrible customer service. They love to price gouge too. I was told the dvr boxes would be an even exchange with 10 a month extra and now they are charging 40 additional. When I called they said to hold and hung up on me, twice! They obviously care nothing for their long term customers. My contract luckily ends next month. Time to shop for new tv services. read more

We have not been able to access our email, using an iPad, iPhones, an Android phone, an Android tablet, and several regular computers for the last two months. We have called Comcast several times, but they do not listen and keep giving us a new ticket number. We keep getting a new person every time that give us the courtesy response: "I see." They then put us on hold. Really? They are slower than the sloth in the DMV office in Zootopia. Recently we called Comcast and asked for a discount because we cannot access our email and then the worker who answered that particular call must have had cotton in his ears because he said he that he can refer us to make a payment plan. WE DO NOT need to make a payment plan. We need to get a discount because we cannot access our emails. We are probably going to leave Comcast and get internet service through AT@T. read more

James the manager is an incredibly rude and condescending person. Very unfortunate xfinity does not screen their management better

Had an awesome experience with Darthen! He has helped me a couple other times and always has a positive friendly attitude. Very helpful and extremely knowledgeable! If you have any issues he is the one to ask for, makes it a breeze every time. Keep up the great work! read more

Beware of using Comcast for TV provider. We signed up for a 2 year package, which included the NFL channel and many more, the "Triple Play Package". All of a sudden we no longer get the NFL channel, 2-weeks before the start of the season. My husband called in and they said we still have the Triple Play Package, they just changed the line up so it does not include any of the movie channels, and many sports channels that we wanted. Sadly, this is buried in the "fine print" in the contact! In a nut shell, they lure you in, then change the terms of the original agreement. Also, their equipment sucks. At least once a day we have to reboot the cable box because if freezes so often. This is a very unethical company. read more

Andrea and Noah were awesome they really made me feel welcome here even if it meant staying open a couple minutes longer just to make sure all my stuff got turned in they are the best read more