The woman managing the booth at global was so rude and constantly on her phone. She practically shooed me away. Not impressed with the customer service. read more

Not sure why they have such poor reviews, the three times I've been in there, they were extremely pleasant, prompt and addressed all my concerns. read more

Ayesha Shah at the Truxel Road Comcast Store has turned me back into a Comcast customer. We cut Comcast in 2009 because of costs. In fall of 2016, my partner and I were finally able to buy a house. We went into the Comcast Store, met with Ayesha and discussed our options. I mentioned that price is a big concern of ours. She not only worked to get us the best package she could, but she called two of her fellow team members over to ensure she got us the best package she could. A few days later, when our service was set up, a few things were not correct. We stopped by the store and once again met with her. She apologized immediately and took personal ownership to ensure she could get things set up correctly - and offered us her business card to write to her directly if there were any further issues. After a few additional email exchanges to get things set up correctly, we are happy campers - and are VERY appreciative to have had her personal care. She won our business and brought us back to Comcast because of her personal ownership. Thank you very much Ayesha! The Abel-Lears read more

Nice new look, quick wait, i just want a HD tv box, dude wanted me to get the new security cam, i said no, he then put a gun to my head *sarcasm*, so i said ill think about it, ran and never looked back. read more

Unlike most people here, I am actually going to comment on the customer service at this location. Not the Comcast service itself. Even with a full room, this location moves quickly and efficiently. They are very helpful. Always looking at your account to help you find a better and cheaper deal than you already have. I would recommend asking any time I have to come in. They choose weird times to go on lunch breaks but the rest of the staff is quick to get through even the roughest of customers. read more

Comcast sucks....every month my bill goes up $2 or $3 more dollars and when I call they tell me..'oh the fees went up' or this month 'sports package was added to the channel list' but I don't like sports..why do I have to pay extra for that???? I guess I have to stay with them until my promotion is over.............I wish I could give ZERO STARS read more

Every time I come to THIS store on Truxel Rd, I have a problem. I went in to find out if there was a way to get my bill lowered, and the woman sold me a new phone plan. When I got home, my phone was dead!! After a week of no phone and 2 hours on the phone, it turns out that she did not click some box on her computer screen to activate my new phone service!!! Then I get new equipment. It says that you can send it back by mail, but I had the great idea to personally waste my time and take it back to the store so that they can't say they never received it. 2 months later and guess what -- XFINITY is still chagrining me for a box that THEY DID NOT RECEIVE!!!!! And, of course, I don't know where my receipt is!!! For all of the evils of Comcast/XFinity, I jump through hoops and deal with annoying outages and price raises, but to have the store itself make the process more difficult is just NOT ACCEPTABLE!! I'll try another store and hope that at the least, stuff doesn't get lost, and the people know the basics of how to do their job!!!!! read more

I had a fast and easy encounter. Howard was extremely helpful in getting me the exact plan I needed, and was very friendly. It wasn't at all the miserable scene I pictured a cable company encounter to be! read more

There's a wait but the service was fast and easy. I've exchange my cable boxes and return the old broken one without question ask. Thank goodness. read more

We came in to pick up our new DVR and modem and this is by far the BEST Comcast store I've been to. The store is clean and beautiful and brand new and the service was excellent. AJ was the best, thanks for all your help!!! read more

Leaving this review for this Comcast office. In terms of Comcast service am generally fairly happy, although price does seem high. Always try to avoid coming to this Comcast office, but sometimes just not possible. While the wait time is significantly better than it was a number of years ago many times it is still not a good experience. After my last experience, decided to write this review. I had tried to get help for one of my boxes that was not transfering signal to a TV. That was a disaster as I got connected when I called on the phone to a rep in some foreign country. I believe it was Africa when I asked. Had a serious accent to the point that made our conversation tough to understand on my end. After about 20 minutes (after another 20 minutes in the phone que trying to get to a real person) he indicated he had fixed the problem and that I just have to wait and it would correct self in about 30 minutes. Of course that didn't happen and what a sucker I am. So I decided to simply take that box back and exchange at the store. Ended up talking to a rep who proposed to upgrade my services to a triple play plan. I already have the double-play plan and this would add security services to my plan along with some other channels. His claim was that insurance companies knock 25% off your premiums for homeowners insurance if you have a security system. At $1300 a year for homeowners insurance, savings could be significant and enough to pay for a huge chunk of the added $32 a month it's seemed to me. One guess on what response I got when I asked my insurance company about this. The savings my insurance company quoted was $12.11 less for the entire year, so one dollar a month. Many many many many many times less than this reps claim. Just unbelievable and lucky for me I did not sign up that day at Comcast. read more

The customer service for Voiceedge phones is absolutely horrible. They hang up on you after being on hold for 30 minutes repeatedly and generally speaking have no idea what they're doing. Terrible service read more

Literally some of the worst customer service ever f****** had in my life. worst company ever. great Internet but that's it...

I recently joined Xfinity and its been such a bad experience "xfinity sucks" They are slow and I always have to reset my modem every day to connect to Internet. I would advise other people go to AT&T just don't come to xfinity otherwise you will have same experience like me. read more

worst service, been on the phone forever, they hung up on me multiple times, no solutions, get att and save yourself suicidal thoughts plus its cheaper read more

It is almost 10 months that I was comcast customer and now I'm happy That I request stop on this awful service. My problems with comcast started on the first day of service: 1-when I called to ask to setup the service the agent was not polite enough, he was very careless about his job and entered my name totally wrong and misspelled , I'm still surprised how they charged my credit card with such a wrong name! 2-when the technician came to install our service, he was very inexperienced. He provided us with a modem/router device but he asked us to use our own router for wireless access. Of course this caused signal interference and after a few days and repeated calls finally an other technician came and said the previous tech has been wrong. 3- our tv box was defective. We had to turn it off manually , remote control was not able to do that!!! 4- our service was on and off. At least every few days we had to reset whole system to stay connected 5- I tried to correct my name on the account. Even I went to customer service center with my photo ID and asked to correct the name and of course they said everything is taken care of but I still had that wrong name on my bills. 6- I have used services from other providers and comparing to them comcast has much worse quality and of course is more expensive. 7- and finally catastrophe happened when we had a new neighbor downstairs and the ... Comcast tech just simply cut off our service to connect them. And after 3days being with out service ,the customer manager just said we're sorry and asked us to wait a few more days to reconnect service. That was the end of comcast for me. Now I'm really happy that I've got ride of this terrible service. I strongly recommend if you have other services available in your area never go for comcast. read more

We've been Comcast customers for many years and needed to upgrade our system. I called after the new year to discuss our monthly bill and was able to get about $40 off with the help of a service representative named Twyla. She was super helpful! In addition, she set us up for all new boxes with HD service. Within the hour I went into the Truxel Customer Service Center to swap out the old boxes. Sure, it was busy (15 customers in front of me) and the process took about an hour, but it was organized and the staff was up beat and professional about helping everyone who walked in the door. Karissa was personable and professional about the exchange. She made sure I had everything I needed to hook up the new boxes and sent me on my way. Super easy install and we were up and running HD by the time the USC/Penn State game started. I highly recommend this Comcast store! read more

Worst company ever. Not a review of the actual service center. Charged me a rental fee for a personal modem for 4 years. Advertised 150mbps but the best I've ever gotten is 12. When you talk to anyone in tech support they just blame it on your modem, even if it's a "Comcast Compatible" modem. Criminals. read more

If I could give ZERO stars I would. Absolute horrible customer service. I have been trying for over 3 days now to figure out why my bill went up from 40$ a month to 60$ a month. ALL phone numbers connect you to the same voice recording that asks a million pointless questions AND then says "transferring you to a representative to better help" but wait do you ever get to talk to a rep???? NO. Because the phone call then goes BACK to the main menu and then says "goodbye" and hangs up. I was on a "chat" with someone named Ariel, who was beyond helpless and who's messages hardly made any sense. I waited over TWO hours on the chat and never got to speak to a representative over the phone OR a manager like I asked for. The comments this person made while trying to "help me" were extremely unprofessional. As soon as I can find a better service I will be dropping Xfinity as FAST as I can. Absolute trash. read more

I'm so happy with Comcast, the customer service is fantastic (phone and on-line chat). Billing and technical support exceed my expectations. Been with them since 1991 :) read more

Yuvan is the best and deserves a raise! Most helpful and pleasant comcast employee I have ever dealt with!

I signed up with Xfinity a few months ago for an internet only with 50MG and paid a total of $40.82 a month. Last month, I got a call from customer service asking if I'd like to upgrade. I told the representative that I couldn't afford a big jump in my monthly bill. Multiple times he insured me that I could try it for 30 days and, if I didn't want to keep it, I could revert back to my previous plan with no changes. Today, 29 days after upgrading, I got a bill that was higher than the agreed upon monthly upgrade amount. I called and spoke to customer service and explained that I couldn't afford to go higher, so I wanted to revert back to my previous plan. They told me that I could go for another plan for $50-something a month or go with a 5MB per month plan that would bring me back to $40 per month. I told them that I was insured that I could go back to the exact same plan I had before, but I was told that they couldn't do that. I am so furious with the dishonest service! You can't trust anything they tell you! I had that representative cancel my plan. I will take my business elsewhere. read more

AMAZING Customer Service! I called about 15 minutes before they closed and the man on the other end of the phone let me ask any question I could think of without getting even the slightest bit frustrated with me! It's the first time figuring out an Internet service on my own and he made it very enjoyable. So excited to have Xfinity! (I wish I could remember his name so I could refer him to everyone) Thank you Xfinity Store by Comcast Sacramento! read more

Had a good experience with jo. He was professional, and efficient during the whole process. I was in and out in 30 mins.

Ordered Comcast Boost + 30mbs download speeds.Had to call them a week later to get them to actually flip the switch ot the new speed "oops I gues we overlooked it Sir". Called back a day later because was not getting close to 30 mbs. Fine. Sat on phone for half hour why the rebooted etc. Told me to wait 24 hour. Fine. Still did not work. They sent me through same routine again. Told me to wait another 24 hours. Fine I am a patient guy. O.k. still did not work. 3rd time attemped to walk me through same B.S. After half hour of complaining they finally give me extended support #. I call extended support and they tell me that they will be charging me for this call. FU Comcast. CANCELLED! Hello, AT&T can you help with internet service? read more

Horrible, just horrible, internet slow, cuts out a few times a day, the in store service horrible,DMV wait times. last year they wanted a deposit, saying its because im a new costumer, and this year they wanted a deposit again, had no late payments for a whole year, but this time the excuse for deposit was different..., supposedly could not find records in their system. Really, how were you able to send me the bills? I was so displeased i didnt want to go into a contract and wanted to do month to month, they said, if i refuse a contract now, when i come in to get one after ive made up my mind, they wont give it to me and ill be stuck with the month to month rate. NOW OR F%#^ YOU ... is what they mean .... trying to call them on the phone, its automated, half an hour later when you finally reach an operator that doesn't speak english.., then you can try and figure out the hours of store operation so that you can return their crap and get your money back. (Sir, what are the store hours of operation? I dont understand, i dont understand? Is the answer) They are overcharging, their lowest internet service shouldn't even be on the menu, its worthless. Too slow to do anything, but you will only discover that once you sign the contract and then you find yourself updating to something that cost more that your phone bill and car insurance put together, just to watch a show on netflix once a week. This is a horrible manipulative company. Soon internet will be free, they are trying to squeeze every last dollar from anyone and everyone while they still can. Desperate is what they are, and they will trample all over you for it. Luckily ATT is offering internet at faster speeds for lower rates. read more

They lie to you to get you to sign up for services. Then slam you with crazy bills.

I received a call for a promotion to receive cable channels 1-88, to include ESPN, TBS, Golf channels etc... I specifically asked if these channels would be included for the package I was obtaining under the promotion... and the employee assured me that it would. A month into the new subscription, I had my channels revoked and only received about 10-15 basic channels that I never watch. I dont appreciate being flat out lied to! read more

The worst thing about Comcast is its telephone service. I tried calling to get information about upgrading our television package and spent at least a quarter hour trapped in the Comcast phone maze, entering account number, telephone number, zip code and over and over at least 3 times for each of these. I never did get close to a real live customer service rep. My 87 year old aunt spent 3 days trying to get through to Comcast on a billing problem and was in tears over all the hassle. Quite simply the very WORST telephone support service I've ever tried to use. Fortunately, the walk in Comcast storefront was a reasonably good experience. There was a 30 minute wait to see an agent, but smiles and good manners abounded. The agent was competent and helpful. Conclusion ... don't waste your time on the phone with Comcast, take a book or a smart phone and walk into the Comcast service center and wait for competent and friendly help. read more

This service center could not possibly give worse service than they gave me. The workers here with the exception of one are incompetent, rude, and unaware of how to handle anything regarding their product. I came into Comcast to cancel my current service, make a new one at a new address, and transfer the boxes. the service tech then told me that everything had been done and service would start within that week. On the day of my new service start date I plugged in my cable and internet boxes and nothing worked. I then had to wait a week for a Comcast service tech to show up and fix it. Once he got here he told me that the old service had not been cancelled, the new service had not been started, and the boxes had not been transferred. So basically the man I spoke to at the Comcast store did absolutely nothing for me, essentially a waste of a trip. I then made another trip back to straighten things out and luckily I was able to talk to the service tech named Alfredo, the only service tech that actually knows what he is doing. he straightened all the issues out and fixed my service. I ended up going back to the Comcast service center two times after that to try and handle billing issues. The first time I went there I was rudely told that there was nothing that can be done for my inconveniences and that I would be charged the full $100 for the service fee of having a Comcast tech come to my house to fix their issues. The next time I came back was for an issue they still had with cancelling my previous account. They told me I would be refunded, but now a week and a half later I still have no word from that promise. I cannot believe the incompetence and lack of awareness of this service center. I have never had such bad customer service.I hope I never have to waste my time and money anymore by finding myself at this service center again. read more

Very dirty company- Comcast uses every dirty and unethical trick in the book. I have an overpriced bundle, that I complained about the service and equipment to them for over 2 years. Recently in yet another attempt to fix it, they sort of fixed but still problems with service. Little did I know that this constituted(in their mind) a renewed contract for a further 2 years.... another 2 years of overpriced and under-performing TV, confused and deceptive service. I don't know how to be more disappointed in this company. Thieves, dishonest, unrelenting - now sure how they sleep at night read more

I will give no star if there is a option they are worst company i have ever have don't get comcast never they will over charge you if you call them they will threaten you for ruin your credit score i made a mistake should read the review before order service now i got stuck with them. read more

If you're thinking of going to Xfinity, I guarantee you'll be disappointed, frustrated, and out a lot of money. Simply saying their customer service is poor doesn't even scratch the service. Regardless of which service you're thinking about, I can also say that you'll be lied to and told your speed is okay and it's your equipment. At the same time, they'll try to sell you equipment (of course), but pay attention to those reviews, too. Horrible - I upgraded internet speed, but receive less than half of my speed coming into my home. Of course, a generic website tests the speed, and wow - they tell me it's my modem and there's nothing that can be done. So, I pay more, get less - and that's exactly what you'll experience. Go to AT&T - trust me! read more

Horrible to deal with. I had s short term rental and had no other choice than Comcast, they didn't let my expectations down for being the worst cable provider there is. Their staff is always rude and unhelpful and service is spotty at best, I avoid this company whenever I can. read more

Beware. They lie and want to make money. Don't get a mobile phone! Sounds like a good deal but when I needed to deal with customer service because they were out of what I wanted from the store and a rep ordered for me the phone online, received it with a pixel burned out on the screen, I couldn't return it in the store like I was originally told I could,wasted time/ gas. While I was at the store the manager attempted to do an exchange, but he said it would not allow him to while there looking at the new phone I thought I was taking home, it had smudges all over it like someone had been using it. These people here are not to be trusted! And it's been two weeks areldy and I shipped my phone back and they have not sent me a new phone. Customer service reps all are confused and give several misinformation on what to do. Think they have over seas mobile representatives since most have heavy accents. I thought Wal-Mart mobile was horrible but I think xfinity is almost as bad. read more

I just got home from going to Comcast after work tonight I just needed to pick up a router. Something that should have only taken me 10 minutes. I walked in they asked me to sign in ask me if I wanted to get a text when I was next I declined it took 45 minutes for my name to be called. Hardly anybody was in the center and I was number 4. As I sat waiting the longer I sat the more irritated I got they only had two people taking customers and 3 workers I don't even know what they were doing greeting people talking to each other I just didn't get it why they weren't helping the customers so they wouldn't have to wait 45 minutes. I was reading some of these reviews to see if there were other people that went through the same thing that I did and it seems like they are known for this so I asked what is Yelp about doesn't someone read this and wouldn't they make a change to be more courteous to customers do they even care maybe not because they know that we pay the money for cable yes management does need to step up and take care of their workers and get a new system besides that dumb sign in and then they take forever to call your name because obviously that's not working the workers at that Center really needs to take a class on customer service. read more

It's too bad that Comcast can't get it right !! They Adversting a pregame Football event and when it's time they show something unrelated to it !! You call and get the another country representative who is nice, has not a clue about thing. As to speak to a supervisor and they put on hold for over 30 minutes!! just understand "COMCAST JUST CANT GET IT RIGHT !! So much for the survey !! What the point !! Come on Corp America !! You can do better !! read more

I wouldn't know. I can't get Comcast in West Sacramento, Ca. I had it before I moved to West Sacramento. Now I'm stuck with DirecTV.

Complete garbage. Service is so intermittent that it goes out 0-4 times a day about 4-5 days a week. Swapped out equipment multiple times. Each outage confirmed with their service as being on their side. Their support is mostly in the Philippines so there is a little bit of a disconnect. Currently looking at options to leave them as they are too unreliable. read more

This is the worst customer service I have EVER received!! In two weeks I was given 6 appointments for a service tech to come out. I never heard anything from them and had to call in again after each missed appointment to reschedule. On one customer service call I was told that the tech was on his way and would arrive at my house in 5-15 minutes. Another no show. Then the tech finally shows up on a day that wasn't scheduled and I almost missed him! Absolutely horrible response time. Plus, the problem wasn't taken care of. I am currently looking for another internet provider, but, unfortunately, I am limited to providers because of the area whereI live. If there was a rating lower than one, I would check that!! read more