If I could give this place ZERO stars I would. Back in September I went in to replace my router. I only had comcast for internet paying $90 a month for internet alone which is ridiculous but at the time it's all my area had and I was locked into a contract with direct tv before they partnered with ATT and offered internet. So as I'm waiting to get the new router one of the reps I do believe his name is Daniel tells me that I could have cable with every single channel and the fastest internet they offer and security all for $200 a month no equipment fees or instillation fees. It sounded like a dream come true since I had been paying $196 for direct tv cable and $90 for Comcast internet so I decided to sign up. I told him I just moved into a new place and would like them to come install things on the first opening they have which turned out to be Friday...two days later. I was even more excited thinking I got a good deal and fast install but little did I know trouble would soon follow. Expecting them to come instal two days later I wanted to insure I was home so I decided to take the day off from work. Time came and went and nobody showed up. Now people I make $15 an hour and work 8 hours a day so you do the math on how much money I missed that day and needed after just moving into a new place. I decided to call the 1800 number and find out what's going on and it turns out instillation was scheduled on a Friday alright but a Friday TWO WEEKS LATER! So I took a day off of work for nothing. After I kind of flipped out on the phone rep she sent a guy to come install everything early morning the following day before I had work and gave me a $20 credit to my bill. I was happy she understood my frustration and after everything was installed I was once again happy and excited my first apartment and me being on my own was coming together. My bill was prorated to the days I had service for the month of September which I paid by the end of the month but trust me when I say it was an issue every single day with service wether it was the show freezing or an error message popping up or there being an outage. These issues usually were resolved within 15-30 minutes so I over looked it. Still remained happy until I go online and look at my bill and see my total is $450 due in a few days. Of course I called flipping out again and guess what is on my billing statement?!?!? INSTALLATION AND EQUIPMENT CHARGES AS WELL AS A BUNCH OF OTHER HIDDEN FEES! I told the person on the phone this isn't right nor what I was promised and their response was "I don't see a note of that. You should go back to the store and have them honor whatever they told you". So let me get this straight. I'm supposed to go back to a store I was in a month ago and get them to remember what they told me verbally well 1 specific person to remember his up sell pitch? If a new customer is calling to tell u about this fuckery and bamboozlement and it's a new account why not try and work the situation out? I told them I rather go back to direct tv and the response was "well if your mind is made up we here at Comcast wish you the best of luck" the rep also stated that they can cancel everything and I can set up a payment plan. Seriously? I've come to a conclusion the in store reps just say whatever to make you sign up so they get their little commission and reps over the phone simply don't care about the longevity of a customer because they are getting their hourly so who cares if a few people switch services. When dealing with in store reps make sure everything they are verbally promising you either gets recorded or written down and have them sign it so you don't have to go through the same BS i am having to deal with. FYI this place only has 2 starts because giving Zero isn't allowed. read more

I pay my bills online I do a lot online. I called customer service one week and before they can answer any questions they ask for the last four digits of our social security number (which is a good thing) so I gave it to them and they had done what I asked them to do. A week later I pay my account on this website every month. But on this week they took the money out twice. So I called them to reverse one payment. They asked for the last four of my social security number and I gave it to them and lo and behold it was not the right one. Mind you it was the same one I told them a week before (which was correct a week ago). So they say they can't do anything about it because it is the incorrect social security number. That I have to come in the store and correct it. Now reading all the reviews I am kind of Leary to go in the store. But when I go in I will write another review. We shall see. And I do not live in Santa Rosaanymore either read more

I drove to the Xfinity (Comcast) store in Natomas and worked with their rep. A. J. Chambers. I wanted TV and Internet. Mr. Chambers gave me an install date of Oct 14th between 1-3pm. No one EVER showed up. I emailed Mr. Chambers (twice) and to this date NO RESPONSE what-so-ever. What horrible customer service. read more

Come one guys. Waiting an hour just to return equipment which takes 60 seconds to do. At least have someone dedicated to returns so we're not sitting here listening to customers and agents argue about their accounts... read more

Comcast, I've finally kicked you to the curb like I should have done years ago. You know how you sometimes stay in a bad relationship just because you've been in it for so long and they've seen you in your comfortable sweats with the holes, and you can eat messy things like bbq ribs in front of them and they don't care that you have sauce all over your face, but they don't really listen to you, and you never have fun together anymore and it's basically just inertia? And if you start looking around and going out with new people, you're going to have to put on some lipstick and order the salad for a while, and it's just so much work. So I struggled harder to save this than I should have. There were many late night conversations with customer service, trying to get the things I really needed out of the relationship, like an internet connection that didn't just give up in the middle of research for my doctoral project, or even more tragically, 10 minutes from the end of every episode of Game of Thrones. There were so many promises, but things never changed. So I got out. And now you're calling me repeatedly and begging me to take you back. Well, I'm sorry, Comcast, but it's over. You never knew me or gave me the things I needed. I'm already seeing someone new, and we had bbq ribs and watched all four seasons of The Killing this month without a single outage or desperate phone call. I wish you the best. Goodbye forever. read more

Update - not much has changed, so still a one star (would be 0 if that was possible). Have had nothing but problems with Comcast since moving to Sacramento. Have tried to call their customer service but I get hung up on every time. So I decided to join a chat with customer service rep. This wasn't helpful either. Their solution was to unplug the box and then plug it back in and when that didn't work they cut the service to my box (during the final 2 minutes of the Patriots game!!) and that didn't help either. Worst service and customer service EVER!! I so miss Cox communication from my time in Phoenix, never had a problem there and have had nothing but problems with Comcast. Why isn't there another cable/internet company available in Sacramento?? They would make a killing, stealing all the frustrated customers from Comcast. read more

I was instructed by the telephone rep to go into this location to show my ID and proof of my residence so i can activate my new account. What a horrible experience. This company is all about sales and they don't care about customers. I thought it was going to be a 5-10 minute visit to get my stuff taken care of, instead i was asked many questions about my services and the lady who was helping me did not know anything and had to call "manager" and the manager just looked at the screen and didn't do much. I am disappointed that i Dish doesn't work at the place we live or else i would never deal with bunch of employees who could care less about the clients and care more about cross selling different products to clients. I prefer dealing with the phone team, as they are much more curious and less about sales. Never stepping my foot here at this location and will not recommend this store to my family either!!!! read more

Xfinity has the WORST Customer Service I've ever experienced doing business with. To be a Billion Dollar industry, they have no value, integrity or respect for their customers or potential customers. They allow their customer service representatives to lie to their customers and their potential customers and they back each other up by repeating the lies. The lies just keep going and going, from one rep to the other. I signed up for Internet service a week ago, paid them And Still have No service. They scheduled a technician to come out to supposedly fix the problem, AGAIN, only he showed up and never came to my door. He left and told their dispatch no one was home. I talked to 7 Representatives who I think 5 lied about their names and titles, saying the Tech was coming back out today. When I called back for the sixth time, the"supervisor" said the customer service center was closed and they can reschedule me for Next Wednesday, Another Week Away!! Needless to say I was heated at the 3rd call, now I'm even more furious during the 6th. They have taken my money and have all just lied to me and had me waiting for service which I still do not have. The names Erin, Amy, Darren, Carl, Jaime were given. Debra told the truth and said no one was coming out that the customer service center is Now closed, then at my request, transferred me to her supervisor Brittany, who told the no one was coming out tonight, the center was closed and she'd call me back tomorrow with an answer. I am extremely angry and disappointed at Comcast/Xfinity. I thought the were a stand up reputable type of business. I can't believe how they toyed with my time as they did and lied to me all the way until they closed their offices and did so for 7 days. And I STILL DO NOT HAVE SERVICE!!!! Or My Money!!! Even if I do not use their service, I will take this complaint all the way to corporate, because it is unacceptable for a business such as Comcast to lie to people and waste their time and still take their money. It is clear Robbery!!! In so many ways. I will not recommend this company to ANY ONE!!!! They cannot be Trusted to faithfully and truthfully deliver the services they advertise. If I could give them a no stars or a half of star, I would. read more

Gabby is one of the best representatives I have ever interacted with. She offered to switch all of our services to Comcast and explained how much we would save without being pushy. Due to another interaction with an unknowledgeable rep we were hesitant but decided to make the switch since Gabby took the time to explain all of our options and was not pushy at all. Gabby even took the time to walk us through the process of installing our own equipment, saving us even more. I recommend you ask for Gabby at the Natomas store. read more

Oh Comcast! How I hate you...let me count the ways! I had Dish and ATT/dsl for about ten years and got tired of the speed, so I reluctantly left. I was persuaded by the commercials: "Xfinity, the future of awesome". Why, oh why, I didn't check the yelp ratings I do not know. It started out the day they came to install. They didn't have my order right (I wanted phone service as well as TV and internet), which necessitated them sendig another technician. For about 8 hours, two techs tromped through my house (they were nice enough, just not skilled enough) til finally saying they couldn't get me hooked up. A week later (when I was available to be at home) another set was sent out to hook me up.....turned out to be another 6 hour fiasco and they left saying there was something wrong with my house (hmmmm...brand new house, hi tech wiring???) Next week comes the supervisor, he was here all of an hour, comes down from my attic and says "I don't know what the problem was, your wires are perfect for set up".. Of course, he had to spend another 2 hours undoing whatever the other four did. And then the phone - static so bad it took them coming out 3 times to get rid of it. In the meantime, I lived with an unbearable phone for a month. Unbearable. I was told it would be so much cheaper than the $140 combined I was paying for Dish/ATT set up. Right. By the time the add-ons were calculated in for wireless & DVR, my bill was $170 per month to get the same number of TV's and wireless capability. Lets not forget that very seductive $250 gift card you get after 6 months. Well, what they don't tell you is that you practically have to pay the bill the day your service is set up and well before you get an actual first bill or you are considered late and they don't honor that offer if you are ever late on your payments, so I never got my gift card. BTY I have an enviable credit score. When you are calling within the 30 day money back guarantee, you are treated like royalty....they gave me upgraded internet, free HBO etc for a year, just to make me happy.. And then.....a couple of months later, I called and said I was supposed to get 2 premium channels free for a year because of the screw ups in installation. "I don't see that on your record, no body made notes about that, no you must be mistaken". They apparently have a license to lie. I have been transferred around when calling for customer service so many times for each incident, I can't count, but I do know that if I have a problem, I have to dedicate at least two hours of calling, being transferred to the wrong department, then being disconnected, then calling back and repeat at least two more times. one time the inernet went down, that happens, however, when it came back up, our devices wouldn't connect up wirelessly anymore. Spent 3 hours (no exaggeration) speaking to someone in the phillipines and being disconnected a few times and then being transferred to their upper level tech support and being told I would have to pay $80 for them to fix the problem. "yes" we can see what is wrong with the system, but you don't have the upper level tech support service, so there is a one time fee of $80 to fix it. No way, no how. I will disconnect first before I pay you theives another dime. Called my slightly tech saavy friend who told me to try to change my password on my wireless connectivity. That took care of it, but they knew that was the problem as they said they could "see" what was wrong and they wanted $80 more to fix it. A comment about their service; the internet was just OK, about 50% better than DSL, but nothing impressive, The DVR, which costs about $20 per month more - it came included in my total price with Dish, wasn't as user friendly as my Dish DVR....I liked the info on my Dish DVR better, such as if I had already watched something in my recorded list, Dish told me if I had already watched it, but not the Comcast DVR: I never found any marker that said if I had already watched the recorded program or not. Plus many other small things about the DVR such as the DVR clean up wasn't as easy as the Dish DVR. I have talked to Comcast many times about my bill..they wind up juggling numbers and not saving me a dime! why did I.bother to call?...I can't even go into the things they have told me about my billing, and I threatened to cancel but still nothing! Thank God I didn't sign up for a 2 year comittment. I lived with them for a year (luckily I called and they mentioned that my offer was about to expire and my bill would be going from $170 to over $225 per month). If you want to know why I didn't change before, it is because I just don't have the time to be here for installation with another company and the thought that the devil you know is better than the devil you don't know made me stay. horrifying in more ways than i have time to explain. read more

Comcast sucks...bottom line. We have had comcast in the past but switched to uverse which was night and day better than comcast! No comparison! Unfortunately we sold our house and bought another house in carmichael where Uverse was not available. Went back to comcast which after already having Uverse was a huge mistake. I would rather have rabbit ears. And don't believe for a second that their internet speed is faster than Uverse! Because the Complete opposite is true...Please UVERSE make yourself available in ALL of carmichael cuz comcast is the worst period. read more

I came in on 10/16 to pick up a self-install kit and had the most incredible customer experience from Nicholas. Thanks to Nicholas, we were in-and-out in three minutes, and he made every minute a joy. He was full of life, humor, and defied every customer service expectation I had about Comcast. We left the store beaming and chatting about how much we had enjoyed Nicholas' assistance. His personality shines through and makes it a superlative experience to visit this store! read more

I have been a loyal customer to CC THUGS.. since they took over Sacramento Cable Co.. (yes. that long) final straw was 1)..no warning "triple play bundle special" was about to expire" BAM!! 200.00 bill.. tried calling "customer service" got someone I couldn't understand in what seemed like another country. Internet service slowed wayyy down, 'cause I was always a month behind on my bill, to some jerk was sitting in a control room somewhere.."tee hee lets slow her down, she owes us money" tried to explain my financial difficulty when I did get a hold of an "understandable rep" well if you can pay x-amount of dollars now.. we can.. WTF?!? if I could pay you THUGS.. I wouldn't be calling!!. and who bills a month in advance for services?!?! is that even legal?? 2) my bill going up & up 3) lousy "customer service" 4) lame internet speed, AND dropped landline phone calls!! who drops LANDLINE phone calls?? Refused to pay them another dime.. dropped them like hot dog shit.. and signed up with another company.. gonna walk into their office, and gladly shove their shitty equipment back at them. HORRRIBLE THUGS!!! They only care about robbing us.. not providing quality service anymore. Everyone in sacramento should drop them and we'll cause our own "customers refuse to take your shit monopoly! " read more

worst f*** cable company ever .and one of the worst services ever please if you can have a different cable company installed in your home please do so do not make the mistake i did and sign up with comcast .i truly recomend at&t!!!!!!!!!and connot wait to go back to their service . p.s my star rating should be a -5 for this sad company . read more

Without a doubt Comcast has to be one of the very worst large scale companies in America. They do not respond...they do not want to speak to their customers...and you have to raise holy hell to get anything done. Every phone call to Comcast is an ordeal similar to slitting your own throat with a wooden stick. Remember this my friends...the speed of the boss is the speed of the team... and it shows. You've lost my business. read more

Quite possibly the most awful company in the history of mankind. Good luck waiting an hour to talk to anyone. Run away as fast as you can. If you're dumb enough to still buy service from Comcast, you deserve the misery and terrible product you'll get. I now have Consolidated Communications, and it's amazingly better. Run. Away. Now. read more

Can't even put into words. Changing service .. horrible all around .. every encounter, phone call, visit. Will never get that time back!!

We have been a Comcast customer for 20 yrs . I decided to upgrade our equipment since we pay over $200 per month . Our equipment is old and dated. I made an appointment for the technician to come and change the equipment . The first appointment the technician never showed up ,he went AWOL . I tried to get someone in the USA with no success as their calls all go to the Philippines. Second appointment the technician went AWOL again. this service is horrible completion is good unfortunately they are the best one of the other companies . We are becoming a country without service. competition is good. read more

I went to comcast to compare prices between them and ATT and overall it was a great experience. I ended up staying with ATT just for convenience and not having to buy another router. Plus I am nervous about using comcast with the rough reviews they often get. My sales rep was friendly but it was a little off putting when I said I currently have ATT And his first response was "I'm Sorry." I understand competitive sales nature and bettering your business at the expense of others but it comes off as a bit condescending to have some apologize to you over decisions you have mad. Maybe i'm just picky.... read more

I am as surprised as you probably are about this terrific review, but I feel it must be said. I have had to deal with Comcast several times in the last month or so. I was dreading the first time I had to call them. Much to my surprise I received excellent customer service. When I mentioned, in a nice way, that I was surprised by this great service the agent said that Comcast is making a huge effort to provide better customer service. Well, it shows. Yesterday I had to call to request that a large, and unusual, charge be removed from the account. They did it. No questions. Both the agent and I laughed at my surprise. My thanks to Otis, Josh, Crystal and Andre for their great customer service. read more

Would give them a 0/10 if I could!!!!!! I have been sitting on hold for 2, yes 2 hours. I cannot believe the customer service they have. I am calling to cancel my account due to them raising my bill $10 every single month! Wish I would have researched more reviews before picking this company. Its absolutely insane how unprofessional this company is. read more

The customer support is horrible. Absolutely, insanely horrible. I've been dealing with a technical issue with my internet for over a month. I ended up scheduling 3 service appointments and Comcast botched all 3. They even decided not to show up and told me the only remedy was to reschedule. I have spent hours on the phone over the last few weeks speaking to at least 7 or 8 representatives. I got tons of apologies but in the end, the solution was always for me to reschedule and waste another day waiting around for Comcast. I even took the issue to a manager (Sheena - ID O'W) and she promised it would be handled correctly this time. I again waited and the technician came to the apartment building, fixed an internet "leakage" issue outside, and left without notifying me (important to point out that Sheena made it very clear that I needed to be home for this fix and the tech would be coming inside to make sure everything was taken care of). The router issue inside my place was not taken care of! I called Comcast support for the umpteenth time and I was told they would not send back a technician and I would have to schedule a 4th appointment!!! The rep did offer for me to drive to Comcast and get the new router or pay to have one mailed to me (he did over free shipping after about exploded)! And yes, the rep did admit the technician who did not bother to come to my apartment could have swapped out the router right there on the spot! In short, the solution to Comcast's failings was always for me to schedule a new appointment. Not giving a sh*t that I would have to take off another afternoon of work or waste another weekend day. It was fine for me to inconvenienced over and over again, but they would never inconvenience a service tech to come out immediately to fix the problem. Finally, after admitting to dropping the ball several times, they did not offer me any restitution. When I pointed this out, the manager said they would refund me a month of service. Wow thanks Comcast!!! read more

Worst service EVER! There is always a "temporary service interruption", Internet is super slow moat of the time.

despite the amount of the negative reviews, my experience here went really well. i usually do all my upgrades and downgrades of service through the phone or online chat. the only purpose of my visit to the store was to return a device. then howard, the rep who helped me, looked into my account and noticed that i was not receiving all the channels i was paying for! he fixed the issues within seconds and explained to me some of the new features that i had not known i had. the whole process from the time i went in to leaving the store took about 10 minutes. definitely worth the visit and will return for any issues in the future. thanks howard :) read more

The worst customer service ever!!! As soon as I figure out how to dump them, I will! They charge you for everything, even when you move and want to transfer your service - so they charge you so that they can keep your business. My last experience was the absolute worst! Long story short: 1. I moved, they cannot switch the service over the phone for some reason, so they charge me $50 to come out. 2. A contractor comes out and he says he has to run a new line to the pole in the neighbors yard on the left of my house because signal is weak. 3. He calls his boss and his boss says he is coming out to double check it. 4. While waiting for his boss to come, the man proceeds to rant and rave about the boss, using profanity and claiming the boss is racist. I explain that it is not appropriate to have this conversation with me and could he please wait outside. 4. Boss comes out and says he is trying to hook up to the wrong pole and that I have to get approval from the other neighbor so they can hook up to the pole in the yard on the right side. I am told I have to call comcast and reschedule the appointment after I get neighbors approval. 5. I reschedule appointment and comcast comes out again. Now they are saying that they have to hook up to the original pole that they said they couldn't hook up to the first time. Therefore, they could have completed it on the first visit, but instead they took up more of my time by coming out a second time for no good reason. Comcast, you are the worst, not to mention extremely expensive! I can't wait to break up with you! read more

It stops work when you are watching your favorite show or news. And it takes so long when you call them and talk to an agent.

I would say do not give these people your business under any circumstances but unfortunately like me, many of you do not have a choice. I live in an apartment and the Internet service providers agree to not compete with each other and I am stuck with this joke of a company. Trying to call any one of their 50 listed numbers gets you a backward route into phone tree hell. You are constantly transferred and asked the same questions over and over and dig this.... sometimes the tree accepts your answer and moves on, sometimes it says it doesn't recognize your numbers in their system and then suddenly it does. One time I navigated in a monkey , reach-around circle for almost an hour just to be returned to one of my original corridors of this evil maze. Another time they routed me to India and the customer support guy could not help me unless i bought a repair plan. I feel like they are playing me like a fool everytime I try their puzzlle. today i drove to my work because my internet at home is off, way more convenient then calling the controllers of the signal. right now i am writing this mainly to vent. I know if they would actually read something like this it would make them laugh and feel all warm inside. as I wind this up I ask myself "wouldnt it be nice if I ran into one of their employees so i could punch them in the face,and kick out their kneecaps"? then i tell myself , "No, the poor jerk probably has comcast too, and therefore needs all the good luck they can find. do i sound upset. OH YEAH! read more

So I'm here to just return some equipment that I was being charged for but not using for who knows how long. First of all Comcast has been constantly trying to overcharge us every chance they get. I have had nothing but problems with them for the past 4 yrs. I have had to call them many times in the past to find out why they changed my service without my permission and why the cost is more. I recently got a promo via e mail and it was for Internet and basic cable with HBO for $68. So I get the bill for the first month and it is $109. I called and had them fix it and though it would be good. Nope. I did not have my HBO and called and they said they would have to send new boxes. It took 2 weeks to get them and when I went to install them they didn't work. I called Comcast and they said they would send out a technician. I told them I was not going to pay for this they said it would be no charge. The technician installed the equipment and it works now. Sad part was we were paying for it for a whole month before it worked. Just recently I payed my most current bill 2 weeks ahead thinking I would not have to worry. Then I get an email from Comcast showing I have a balance due for $ 54. So the promo I signed up for $68 actually costs us $134. Big rip off. I called to find out what happened and apparently they were charging us for all sorts of old equipment that was obsolete and not being used. So here I am and when I walk through the door there are so many people here and the greeter takes my name and let's me know I will have to wait 30 mins if I want a recipe for all the old equipment being returned that I'm being charged for. COMCAST IS THE WORST! Next stop AT&T. read more

Second time they lied to us. Flat out dishonest sales rep lie. They convinced my wife that the cheapest Internet-only service is $82. The next day I found out it was a strait lie. It looks like sales reps get percentage commission too, so if they can sucker you into higher rate, they make a nickel more at the customer's loss. Note to Comcast management: Your employees represent the quality of the people, the management are, "Public Bleachers with no shame to lie". Are you enjoying the state of our national economy your have created? You short-sighted corporate idiots!!!!! read more

i am a loyal xfinity /cable/alarm/etc customer and in general a happy customer of mobile. without warning which is strange since the cable and alarm part of comcast will call you 20 times before service is cut. No calls and literally just was cut off with no warning. The inability of customer service for mobile to access your account with anything but the billing credit card is ludicrous. service was cut due to a expired corporate card, I dont carry our company's card with me so i was not able to do anything to resolve the matter, who doesn't use the last 4 digits of your social or have other methods to access the account. i was not able to give them my personal card they told me i would have to go the nearest xfinity center . Hello without data or a phone how am i supposed to get there. The crazy part was when i went there they called the support number to do the same thing i asked to do on the phone. the staff can sign you up but access your account. Bottom line this is a horrible methodology for customer service. we will be quitting comcast as soon as our company's contract is up read more

The absolute worst company. They charged me for a trouble call which required a technician visit. I never made the call and they would not reverse the charges! I am a new customer, switched from dish. Other than the initial technician setup, there were no further visits to my house by a technician. Worse, I am stuck in a 2 yr contract to get a supposedly discount priced. I swear I would not recommend this company to any of my friends. read more

My house siding was damaged during a comcast cable installation (ordered by a tenant, and not discovered by me until they moved out). It was extremely difficult to get my home repaired and took many many frustrating hours and over a years time navigating a very dysfunctional system. One, but not the only factor, that made things very difficult to navigate is that the account was under the past tenants name, despite the fact it was my house that was damaged, so often i came up against a 'brick wall' and the person could not help me because it was 'not my account'. Comcast does not appear to take any steps or have any protocol/advice for homeowners such as me to follow to get a professional and timely repair. (I just asked someone in the Corportate office, and her advice was 'call comcast', or 'call an attorney'. Another factor: There were subcontractors and subcontractors of subcontractors involved, and they did not seem to communicate with each other well, and did not leave business cards or documentation after inspections or repairs. When asked for some documentation, I was told that "comcast did not want them to give any", yet the abscence of documentation made it more difficult to navigate when talking to another part of 'comcast' or other agencies that it subcontracted out with. The appearance is strongly that Comcast is not interested in improving this situation. The original damage was very visible (and should have been repaired without my prompting), and suggests that the skill and integrity of the some of the installers is lacking. read more

I am so glad I read the reviews. I will not be using AT&T as my internet providers. Thanks to all who took the time to inform others of their experience with this awful company. read more

I've just had the most wonderful experience with Comcast! I was frustrated about the promotional prices timing out on my account and the subsequent increase in my bill. I visited the Natomas office with the intention of canceling some of my channels or slowing down my internet speed. I was ready to move to another company and was stunned when the customer service person said I could have the same service for $50 less! And they upgraded my receiver and gave me extra cord. The new system was super easy to set up - I did have to call and they answered my call and questions immediately. Also, when I was waiting to be served in the shop, I saw an employee help an elderly gentleman by running out to the truck and giving him the components he needed for free - without making him wait at all. Good job Comcast for cleaning up what has always been a painful process in the past. The only negative is that the price went up at all and I had to go out of my way to fix it. read more

We had an issue with our Comcast being sent to the wrong house so we went into this store and we were helped by AJ if you have ANY issues with your Comcast go see AJ!! He will hook you up! He is so caring and kind to our situation and gave us extras that we never knew we could get! Even knocked the price off our bill! I recommend AJ hands down!!!! read more

Comcast is the worst! I asked to speak to a supervisor so I could get a refund for not being given service and chick hung up on me called back second supervisor told me to hold and hung up. Third time asked to speak to manager and the phone rep refused to transfer me. Fourth call told to hold and 43 min later hung up again. 4th call got on the phone with a manager that acknowledged that I do not have access to my services but since I still have service they will not be refunding me at all then pretended to not be on the phone then I said I hope this call is being recorded because I'm am informing you that I will be disputing the charges with my bank since I am not receiving the service that I paid for and then LOGAN (XFINITY) manager all of a sudden says yes it is being recorded and that he will call my bank. I told him no he does not have permission to contact my financial institution unless it is to give me my full refund. He said it is his RIGHT to contact them if I'm threatening him. I then informed him that if it is not to refund me I will file harassment and theaft charges against him and Xfinity for acknowledging that I am not receiving service and that I did pay and that he is refusing to correct mistake by giving me service or giving me a refund for the service and for threatening me by contacting my personal financial institution without expressed permission prior to my financial institution contacting Xfinity do to the disputed charge. UNACCEPTABLE. I hold Xfinity responsible for having poor customer service and LOGAN personally responsible for his reaction, lack of proper customer etiquette, and illegal manner in which he conducted this dispute. UNACCEPTABLE!!!! FOR REAL!!!! If anyone wants to sue Comcast Xfinity I want in!!!! read more

Omg...got cable internet and security installed this morning....installer was very professional courteous and patient. Very pleased with his service. read more

Exceeded my expectations, super fast, friendly and helpful service. My past experiences with the company were often negative, it is clear that they have intentionally changed their culture to put the customer first, my store visit was a very positive experience. read more

I just experienced the WORST customer service. I had a service transfer set up for today. I'm moving from one unit to the next in the same building.. it was going to be a self install because i was under the impression there was already a cable line set up in the new unit. However when i figured out there wasn't one, i called Comcast back to schedule a technician to install one. The first department i spoke with (same one i called to schedule my first move) said i would need to speak with a different department to have a service tech come out.... 57!!!! minutes later and 5!!!! different Comcast employees later i still could not get an appointment made for a technician to come out.. i was then transferred back to the FIRST department i called informing me they were the ones to make that appointment and there was nothing the Tech dept could do for me. The sweet guy that took my phone call was able to get me an appointment within 2 min of having me on the phone. I called back to customer service requesting compensation for the poor customer service i just experienced and was told there was nothing that could be done. I have been a loyal customer for over 2 years and have never paid my bill late.. i actually pay it early every month.. and still nothing COMCAST could do for me. I'm extremely disappointed. Whats even more frustrating is i'm forced to use Comcast services because the area i'm currently living prevents me from going with another provider. Wish i didn't have to give them a star at all. read more

I really tried. I have been a customer for years. I moved and tried to get help to transfer service. I called 3 different times, went through countless menus, and spoke with 3 reps. All they did was try to sell me upgrades. I could not get anyone to help me transfer TV and Internet service. I really tried to stay with Comcast. All of my other utilities were painless and quick. I gave up and called AT&T Uverse and did it all in less than 20 minutes with awesome customer service. read more