Came here to drop off equipment before moving, I checked in at the front tablet and was greeted immediately. Returned my cable box, etc. and had a good experience. Great customer service. read more

Oh my gosh! Summer was sooo great!! She was very personable, efficient, and pleasant. She listened to me the first time and got it! She tested my cable line and detected the problem. She scheduled a service tech out and even asked me how long I was down and gave me a credit. She is so awesome, and is a real asset to Comcast-Xfinity. She deserves a pay raise. Thank you to Summer. She made my day and made me so happy and very satisfied! I reached her at the 1-800-934-6489 Cust serv numb in Sacramento. Hold times were very minimal. I will continue to recommend Xfinity/Comcast to all my friends/family. read more

As far at the store goes I have had good service. They work with you, try to find great deals for you. However, like many other of their stores sometimes you will get a router that doesn't work and have to take it back. Now for the COMCAST SERVICE. It gets NO STARS! Zero, zilch, nada. The service is the worst I have ever dealt with. I have been with Comcast since they arrived in the Bay Area and no major problems. But since I moved to Sacramento, there continues to be outages every week. I have had up to 5 nights of outages in 1 week. One outage lasted 3 days. There is never an adjustment to your bill just you being inconvenienced. The free HBO ppv never shows up, just the audio. I was tired of calling and rebooting the modem, pulling plugs, plugging them back in, moving on to other steps and yada, yada, yada. I was working when it shut down again today. So I cancelled service and am returning the equipment right after I post this. Why pay for bad when there are other choices? Done with overpriced, under quality Comcast for good. read more

Do not use this company. My account was stolen and password was changed by a hacker. I have been on hold with the "security department" for more than 2 hours and no one will help me. I have been calling the customer service department using a friends phone while I have been on hold and everyone says "sorry, can't help you. This is for security" and proceeds to transfer me to a line where apparently no one is working or answering the phone. If I hear "your call is important to us" on the recorded system 1 more time I swear I might throw my phone accords the room. Do not use this company. If your identity is stollen and you need help closing the account, no one will answer the phone. Ridiculous. read more

COMAST'S ERRORS DAMAGED MY CREDIT SCORE. STILL NO APOLOGY. I moved apartments and my service. Comcast gets the apartment number wrong. Despite the fact that I'm on autopay, I get a call months later saying I'm late on my payments. I discover the error in apartment numbers and tell them to fix it. They don't. Same call soon after. Same lack of solution. I visit the Comast store and tell them in person. They are still unable to fix it. Then, I get a call from a debt collection agency for not paying a Comcast bill for an apartment I've never set foot in. I revisit the Comcast store. They promise that the damage to my credit score will disappear "after a cycle." That was months ago. ***I'VE FILED AN FCC REPORT. IF YOU'VE BEEN ABUSED BY COMCAST, I SUGGEST YOU DO THE SAME.*** Bottom line: It took Comcast 6 months to figure out where I live and where I don't live. And, it will take them probably just as long to repair the damage they've done to my credit. P.S. Did Comcast ever apologize for their litany of errors? No. Did Comcast ever offer me anything for the damage they've caused? No. Did Comcast even give me the product I paid for? No, despite paying for the highest speed, there were MANY times I could barely stream a YouTube video. read more

It seems that the only way to communicate with Comcast is driving to this location directly unless you enjoy call centers in India. I'm leaving this review because 1) My internet and cable services have been interrupted incessantly over the past few months 2) Comcast has made no effort to apologize for the constant temporary loss of services 3) My monthly bill continues to go up despite a lack of proper service. Any time I drive to this location I am helped immediately, reassured my bill will not continue to go up, and receive additional services at a slightly higher monthly cost. I'm beginning to imagine they're intentionally interrupting services to save more money and focus on these major corporate buyouts you hear on the news. It's only a matter of time before streaming services completely destroy cable and I'm beginning to lose sympathy. Get your act together Xfinity. read more

If I could give them NO STARS I would! I do not recommend Xfinity... if you want tv plus "high speed internet" I suggest you go elsewhere! Unless you want to be scammed then sure, sign a contract with this ill informed company filled with employees who can not seem to agree on anything. Really. You call and one costumer service representative will tell you one thing, you call again and another representative will tell you something else and so on and so forth! Imagine this...After you get a bill for many hidden fees installation, equipment rental and internet data usage; you call to dispute charges, they will tell you it is your fault for not keeping track of anything. That you NEEDED to download their app (to keep track of data usage) and that you need to check the email address (they created for you and only you) to check the "notifications" they sent you!!!!! WELL this would not have been a problem if someone would have actually taken the time to do their job right and to explain to new costumers what measures one can take in order for them not to be stuck with an insanely high bill and be scammed and ripped off due to overages from streaming their advertised "on the go" movies, shows etc. New costumers... you've been warned. read more

This store is not a reflection of the crappy service Xfinity offers. I have found the customer service at this location adequate. However, since I stopped my TV service and only have internet, I deal with crappy bandwidth, slow internet, and outages just about every other night. I pay $90 just for internet alone for 150Mbps and it seems to be worse than ever. So if you are looking for internet services, don't pick Xfinity; you may regret it. read more

What I don't like about them is the 'Price Increase' whenever they want, however much they want, just because they can. They recently increased my bill & gave the excuse that it is their "Yearly Price increase" (Mind you, I've had the service for 5 months). I do not like the fact that I was not made aware of these increases ahead of time. The 12 month contract is actually bullsh*t. Last time I checked A contract was an agreement for a certain amount that you have to pay for a set period of time. As a business, they've made up their own rules. I know exactly what you guys are doing. YOU ARE GREEDY!!! read more

Thank you Ayesha for an excellent customer service. She very helpful and great attitude. Keep up the great work and God bless. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

I went to another Xfinity store location two different times and had a horrible experience; subsequently, my cellphone issue never got resolved. I go to the Xfinity Store by Comcast on Truxel and they were amazing. They figured out how to resolve my issue and even saved my old phone number that I lost. Thank you Franchesca and girl with dyed red hair; you made my week. I wish I could give 6 stars!!!! read more

Came here during lunch to return a older cable box. The greeter quickly helped me with my box and took down my name. It was a 5 min wait and the second guy was nice too and gave me a receipt. I received great service! Thanks Comcast! read more

If I could give a zero I would. Comcast is quick to come out in service but when anything goes wrong just forget about it ever getting addresses. I called a dozen times over weeks and never got a technician to my home and then when I tried to call a local store to talk to someone they route ever call to a central call center and you cannot talk to a local manager!!! If you are thinking xfinity think again!!! read more

If I could give ZERO stars I would. I've had Xfinity mobile since Sunday night, wanted to cancel it by Wednesday because of so many problems and it's now Thursday night and I've been given incorrect information on the phone AND in person by their employees 4 times now. I am so SICK of their BS I could scream. I can't get out of this service fast enough- it's been nothing but a headache. read more

Thao went above and beyond to help me get wifi in my new apartment. It was a struggle, for technical reasons, but he was very accommodating and patient. I really appreciated how hard the employees in this store worked to get me set up with a plan I can afford. I don't usually leave reviews but I just had to leave one this time. read more

12/06/2018 10am: Came In to return a cable box and I was immediately greeted by this tall male in the front forgot to catch his name but he was very nice I was in and out. read more

We went there to turn in some boxes and change our address. It took over 2 1/2 hours. The lady fumbled the whole interaction, she had to get up 4 times to talk to her supervisor for the smallest tasks and then tells us she can give us additional services but for more money when we told her we were fine with the same package she then gets up to ask her coworker if we can add another person to an additional service we did not want. #ThanksComcast read more

They made my issue worse. I went in because my phone kept dropping calls. The person at the desk replaced my sim card and did a reset. I left the store only to realize my mobile data didn't work and I could no longer make phone calls. I went back in and told them that they hadn't finished the process and asked for help. They advised that I call samsung even though my phone had been working okay before they made the change. Never once offered to put in the old sim card. After driving back and fourth the night before. I went online to xfinity and went through the chat process. They advised me to use an earing to open my phone (since I didn't have the tool) and I put in my old sim card myself. They could have done this when I went in the second time. read more

ONLINE PROMOTIONAL OFFERS ARE A SCAM!!!!!!! COMCAST WILL NEVER SEND YOU THE 200 OR 300 125 DOLLAR VISA CARD THEY ADVERTISE. ...I was one of the customers that did everything to get what I signed up for and never got anywhere with this company. just check this out im not the only one!! http://forums.comcast.com/t5/Customer-Service/Visa-Gift-Card-Promotion/td-p/1198185 read more

Beware of the 30 day trial. They may hold you and your credit score hostage!!! Did the 30 day trial with Comcast in good faith when we moved to our new home in Roseville, CA. They messed up three times, so I cancelled service within 30 days and went with Direct TV. Comcast booked a date two weeks after that to uninstall service and then charged me $300+ claiming I did not cancel within the time period. I figured they would self correct the billing issue. They sent me to collections. I sat on hold forever to resolve the matter showing specific dates of order and cancellation, they said they would not talk to me that I must contact the collection agency. The most frustrating and unprofessional organization I have ever done business with. Hours on the phone during those 3 weeks I had service and beyond. I will continue to warn all who will listen not to do business with them. Perhaps thousands of dollars in negative publicity may cause them to treat people better. Probably not...I sure one angry voice matters little to them. read more

These people without our approval switched our account to paperless billing. When we did not get a bill we were cut off without notice of any arrears. Previously we have had only good service from Comcast. Management is not in step with their service people. read more

They can't even show up for a 12 hour window. By far the worst operations I've encountered.

We have been having service problems and have been talking with Comcast, their techs, customer service etc. We have gone to the store, replaced a box , checked a modem et al. We are now at our wits end because my wife and I are currently working from home and need internet service. The good people at Comcast are now saying they can not send a technician to our house until August 1st due to City of Sacramento riots and the Coronavirus. We will be exploring our options to find a company that puts their customers first. It ain't this one! read more

I just moved from Fair Oaks, CA to a South Sacramento apartment that had service a year prior. I set up the transfer of service ahead of time and it was understood that I could just plug and play, with an activation via several options. Well.. the day I move in to the new place, nothing worked, no "online" icon light light at all on the router. Every other light was solid or blinking (the usual ones anyway). I called comcast that Saturday and they said it's probably an issue from the outside and will send a technician tomorrow for a quick outside inspection and quick fix. The tech said the APT hasn't had service in awhile. I call back Monday after 8pm (their window was from 8am to 8pm) and they said the tech couldn't make it out that day and would try for the next day (Monday). They also said if it had to be an inside job, the only available time they could come was over a week later. Still no "online" indicator when i got home from work around 6, so I called back and a guy said the same thing......re-scheduled for Tuesday and a nice lady had suggested to use the xfinity hotspot in the meantime, an option no one else mentioned.. Same scenario when I got home yesterday (Tuesday) from work and the xfinity hotspot was too weak to Skype with my daughter from afar-so I called again and the guy said there were no notes as to why the technician couldn't make it out that day, and that it was re-scheduled for Wednesday between 8am-10pm I call back today (Wednesday) because of course nothing worked and the technician said the guy did make it out and there was a weak signal in the building and to hold my in-house appointment for now just 4 days under two weeks. I asked to speak to a manager and they put me on hold for over an hour. The guy offered me credit back for the bad experience and said he couldn't reach anyone and would call me back Friday. It's been 5 days now w/o internet and cable and three opportunities I missed skyping with my daughter. I don't even think a tech made it out here, just some bs to cover it up. They could have told me from the start that there's known issues with Comcast service in my Sacramento Apartment complex and I would have went elsewhere long ago. Do Comcast customers typically wait over two weeks for service in a metropolitan area? Worse experience ever!!! read more

Based on my previous handful of experiences at the Comcast store, I was dreading my latest visit. I went midday on a Saturday which I can only image would be one of the more popular times to visit. My dread was all for not as this visit turned out to be surprisingly painless. After checking in at the front desk I settled in for what I expected to be a long wait. I hardly had time to pull up Yelp on my phone before hearing my name called. I actually looked around surprised thinking to myself that there must be another Jarrod here because there is no way it's already my turn. Once at the service counter I found a very friendly and helpful associate that had me on my way in no time. I received a new HD box (apparently standard equipment now at no additional cost) and finally turned in their router that I had been foolishly renting for $10 a month for let's say the last seven years. This experience was a vast improvement to all of my previous dealings at the Comcast store. The only downside to my experience and actually occurred outside of the store was that I was unable to program my new box once I got it home. This lead to Comcast having to send a tech out which is annoying. I do however give them credit for the fact that I received my $20 statement credit without asking when their tech failed to hit the given appointment window. read more

Waiting here forever just to pick up equipment :( had no idea this would take my whole day off.

Good customer service & the line went by really fast. I was 4th on the waiting list and was called up within 10 mins.

The following review is for Exceptional Customer Service. I was looking for a new cable provider. I walked into this store without an appointment. I did not even have time to sit down! This Xfinity store had a lot of people working and the place was very clean and had lots of places to sit and wait. I was helped by a gentleman who took the time to listen to my wants, and really searched for the best deal for me. His name is John Guinn. I received excellent customer service and I am so grateful! What a friendly, and almost fun experience. So, Thank you John and know that because of your help today, I'm am looking forward to being an Xfinity customer. read more

Waste of money and time. Terrible customer service and shoddy internet that only works half the time. When calling to have it fixed expect to be led on a wild goose chase with absolutely none of your problems solved. Go to verizon if your looking for something good or google fiber if its in your area. read more

Xfinity is awful. I moved to another State and the place where I moved did not require me to purchase internet. We canceled our service, turned in our equipment and they still sent us a bill for 2 months of service. when we called, they said we actually need to pay a cancellation fee even though we moved due to a job transfer. I'll never use Xfinity ever again. worst service ever. read more

I'm currently at the Comcast store right now and Cory Really put me at ease I was double charged for $360 today a total over $700 he handled the situation very well I'm very happy I would recommend asking for Cory when you go into Comcast he will make your day much better this guy needs a raise he should be one of the managers hereHe gets a five star review from me I was considering switching to DirecTV after this incident but I will be staying with Comcast thank you Cory you are amazing merry Christmas to you read more

This company is the stupidest Company ever their connection is good at first but then the slow it down. I am really peaced off right now I tried to download something they shit me down this is not right I paid for internet but I can't get what I paid for. I regret the day I signed up with this company. Bottom line they are thieves . read more

I have a love/hate relationship with Comcast. I like their cable service (not their hella slow internet) but I HATE their customer service. Usually I'm pretty lucky and can chat online when I have issues/questions. However this time I had to run into the service center to pick up a new cable box for the new TV I'm installing in my kitchen. This location is open until 7pm on Saturdays and I walk in about 5:45 and am greeted by a worker who takes my name and request and writes them on a clipboard. I see there are a few names ahead of me and I'm on my way out of town for a party so I ask how long it will be, he states probably 10 minutes. I take a look around and there were 4 people working with customers and no one seemed to be moving very fast so I wasn't confident in that time frame. At some point a door opens and what I assume to be a manager based on their clothing walks out and asks if I have been checked in. When I answered yes he goes to a kiosk and begins working on a computer. Fast forward to 6:07 before I get called by a lady not in a uniform (it was a cute denim dress, but confusing to those of us who are seeing everyone else in Comcast gear) to pick up my cable box. My entire transaction took less than 5 minutes yet I had to wait over 20 minutes behind people who were there for over 45 minutes with their requests! As someone who trains employees in customer service here is where they are lacking: 1. You literally pay one employee to stand around greeting customers and writing their name down on a clipboard. That person helps ZERO customers outside of these responsibilities. Is that REALLY a good use of time? Quick answer: No. In fact it INFURIATES those of us who are standing there waiting while you are staring at a computer. How about you have us sign into a kiosk? Or write our own names down? Work smarter, not harder. 2. Your employees, while nice, have zero sense of urgency in their movements or their interactions. When my teams are busy, expect to see them HUSTLE not take their sweet freaking time. 3. Have an area for quick requests. I don't want to stand behind someone who needs an hour lesson on how to pick a cable package. Have a dedicated area for quicker customer service issues. 4. If your manager is on duty they should be checking to see if they could help out with the customers instead of sitting at a kiosk talking to the clipboard dude and typing on the computer. Get in the trenches! Support your team not just with your words, but with your actions! You really get the general feeling that they know they have a captive audience with their customers. Like there is no incentive to provide an experience that makes people WANT to do business with Comcast. It's all about the customer's perception of their experience and my perception of my experience this time and every time has just been so poor that it makes me wonder if I want my hard earned money going to support a company that doesn't look to support their customers. read more

Comcast has consistently the worst service I've ever had for anything. I'm keeping a running tally of our interactions - so far, they're 9 for 9 on not getting it right. To date, they've charged me for several months of equipment rental after I returned equipment, billed me twice for equipment I never requested or received, sent me equipment that was broken out of the box and then attempted to bill me for returning it, and signed me up for services I didn't ask for. In general, things take about 3 rounds of navigating their phone system to work out, at which point we place bets on what new idiot thing they will do/bill me for. I would've left them several times over by now if somebody else would provide service in my neighborhood. read more

Comcast xfinity does not deserve any star. I don't have all my channels and after staying on the phone for over an hour, resetting my box, unplugging my box, I still don't have the missing channels 703 and 806. Your service SUCK! Your empire is a LEACH! I want to cancel, but I'm stuck until February 2017. Life sentence, rip off, evil, monsters, you should all go down and disappear! Thieves!! You outsource in 3rd world countries and charge an arm and a leg in US!!! F. U. !!!!! I want all my channels and you are only giving me $15.00 refund. F. U. read more

Chris was awesome! He went above and beyond to fix the problem. He was very courteous and professional. This was my best experience with Comcast ever! read more

I came to this Comcast branch to return my cable box after cancelling my television service and was fully prepared to hate the experience. I was pleasantly surprised otherwise. The counter lady tried to launch into "Do you know that with your cancelled cable service, you will be paying almost as much just for internet as you could pay for a new bundle deal, including..." I know she was just trying to do her job as instructed (forced, I'm sure, I've worked retail before) but I shut her down and said "NO. I do not want a bundle. I want to cancel my cable and just have internet. I am going through (insert significant life event) and am trying to simplify things." She stopped what she was saying, apologized and confided in me that she's going through the same event. Best of all she LISTENED to me and didn't press the issue further. We talked and swapped war stories throughout the transaction, and we shook hands at the end and wished each other luck. That was the nicest experience I've ever had with any Comcast employee ever. 5 stars. (And then I went home and the internet was down, and it took 3 hours and multiple jerkbag Comcast call center employees to get it back up again, and that was 1 star. Be lucky that I averaged out your star rating for this review, Comcast, because after being your customer for almost a decade, on the whole your company gets negative stars.) read more

Comcast service for phone and Internet is the worst I have ever experienced . every few months or so , we experience either phone or internet outages . Their customer service is beyond bad and they do not care about their customers . And when I say "they" I'm referring to the company as a whole not necessarily an individual employee ... It's very difficult to bypass their automated service and get anyone human actually on the phone but when i do , they are polite and do try to assist. I do not understand how a company with such a terrible reputation happens to stay in business. I've read other reviews and have spoken with multiple people and everyone I have spoken with complains bout their service . I feel like I'm being held hostage by Comcast because I don't have much options to choose from when it comes to Internet and phone where I'm located . I understand that service outages can occur , but for it happen so frequently and then being unable to reach anyone to address the problems within reason is unacceptable. I just got off the phone with a human from Comcast to address an interent problem . It took me three days and 12 phone calls and multiple disconnects from Comcast before I was able to speak with a human . Comcast should be embarrassed. read more

Worst customer service ever. Condescending, repeats, condescending. They do not live up to verbal contacts, they change your bill with a wind shift, and try to package it as a previous contract obligation, or expired contract. Either way you're screwed. read more

You cannot call a store directly to find product availability, what horrible customer service sales experience for a customer trying to buy an xfinity mobile phone. I have to drive to multiple stores to find out what's in stock, there's no way to check online or with a phone call. read more