I'm surprised that I'm giving Comcast a good rating. I had heard a lot of bad things about the company. But my experience has been good. I have Comcast internet: xfinity. But no TV, etc. I was choosing between AT&T DSL and Comcast cable internet, and the later was cheaper (because Comcast had a 6-month deal). They did have to send out a guy in a van to set up the cable, but that worked out OK. And I rent the cable modem for something like $5 a month (with a free rental of a wireless router). The internet is fast enough for me, and I don't have cut-outs or anything. I've been very impressed. I have had a few technical and billing problems. However, the live-chat option online with a tech representative has been really great. A little slower than talking on the phone, maybe, but it's quick to connect with someone and they are very friendly. On two bills, I was charged for "unreturned equipment," which turned out to be the wireless router. The first time, the Comcast rep removed the charge and noted something for the billing people. When it showed up the next month, I called, and the rep realized that the router wasn't activated in their system; they activated it and I haven't seen any spurious charges since. Recently, my internet slowed considerably. I live-chatted with a rep, who had me reset the modem, to no avail. Then they pinged the modem (or something), and discovered that the modem was defective. I brought the modem into the Potrero office and exchanged it. When I got home, I had to call Comcast to activate my new modem; the rep was really friendly and helped my get fast internet again. All's good now! The real bad part of my experience has been visiting the Potrero branch. They're only open like 9-6 on weekdays. I got there at 9:15, and there was already a long line. It took about 30 min for my turn, but then it the person behind the desk was helpful and not unfriendly. Really, the worst people were the ones waiting in line: they'd yell when a disabled person was allowed to skip the line to go to a special window. Jeez, relax. But I understand, because waiting in line for 30 min is no fun. Anyway, I'm more impressed with Comcast than I'd thought I would be. read more

After having Comcast for years and paying those high prices I decide to check into AT&T. Their package is better and cheaper so I called Comcast to cancel they send out a note saying they want to keep me as a customer blah blah blah! So I called just to see what they could offer and they offered to match AT&T. My problem is for all those years I was paying all that money they never thought to offer me any deals but now I'm leaving you have a deal? So off to AT&T I go! Not only is my bill cut in half, I can record up to 4 shows, my Internet seems to be running faster, and the customer service seems to be better. read more

I'm pretty happy with their help recently, they were very responsive and even kind to me since I has mistakenly made a service call and them forgot to cancel the appontment. Thank you! read more

I wish I could remember the rep's name who helped me. Super friendly and helpful. I know not everyone there is great, but I had a good experience. I think his name was Brandon. read more

After moving to a city that Comcast does not cover I needed to dropoff my cable boxes and modem in order to cancel my contract. Overall Comcast service is alright. It took me 15 minutes to finish everything. Service was quick and the employees here were friendly. read more

It's like a ball and chain. I seriously can't wait for Uverse to be available in my building. The line is over 20 deep and of course they don't have enough staff to cover. There's plenty of work stations however only a few of them are manned with Comcast employees. This isn't new Comcast - you've been given plenty of chances to fix this. Your prisoners (customers) have spoken yet nothing has changed. read more

Long wait, but that is to be expected I suppose. We got there and were 14th in line and waited about 30 minutes, but once it was our turn to just pick up our cable box, it went quickly. read more

I needed to return some equipment and this was the nearest location. After reading the comments below, I was hoping for a quick and painless experience. I walked in and the place was pretty busy with a bunch of people gathered around the TV watching baseball. I signed in and was 14th in line. I thought I would be there for awhile but 10 minutes later I was called. The woman who helped me was extremely nice and efficient. I was out the door about 3 minutes after my name was called. read more

I just need to vent a wee bit about my recent Comcast experience. Now, before going into this I was rather neutral about them. I had my good experiences with helpful and knowledgeable support desk and technicians. The good ones balanced out the crappy ones. But, with this recent move I had the whole gamut, most of which was pretty negative. First there was the cable installation. This technician was in a shitty mood because he couldn't find my place (even though I knew this may be an issue and gave them my cell phone # - what # did they call? The home phone which wasn't hooked up yet). He grumbled when I told him I didn't want the wire pulled across the doorway and there was a perfectly good hole in the floor right where I wanted the TV so he could pull it up through there. More grumbling. When he was finally finished he left a tangle of cables from my DVD and switch box just dangling saying "I don't know what do to with all this - you deal with. I'm just here to get your box working." Nice. The next day, the guy came to install my broadband. He was an hour and a half late. Rather than working from home that day, I had to take it as vacation since I wasn't going to be up and running until late afternoon. My mood wasn't helped by the fact that I was held hostage in my new home, with nary any food in the refrigerator or cabinets since 8am. When the fellow finally arrived, he was pleasant enough. Obviously feeling stressed about the previous job that had run long. This poor fellow had all sorts of obstacles. He was running up the hill, stringing new cable, climbing poles, whacking through the underbrush behind my house, etc for a good hour and a half. Yet, he couldn't get a signal with the new modem they wanted to give me. Finally, he asked me for my old modem. Voila! No problems. I felt sorry for the guy. They gave him shitty equipment to work with, and probably half the stuff he did wasn't necessary. That evening I turned on my TV, and the cable that had been working so magnificently the night before was now, how can I describe this?, incomplete. I had menus, program info, but no picture. So, I call customer service and get a complete moron on the phone. It was like they hired the crankiest old guy from the seniors home and threw him on the phone with the barest of training. The result? Another technician visit. But, since I need to make a living and can't sit home all week waiting for Comcast, the visit has to wait several days. When the third guy shows up late, and after several calls to and from Comcast. When he gets here, my TV was working fine. He acts completely put out as if I had made the whole thing up. When I explained to him the sequence of events and why I wanted to make sure everything was working - my broadband and cable - before he left, he pretty much rolled his eyes at me. Finally, after he gets over his huff, he explains that in my location (which is off the beaten track) that I can expect irregularities in my cable service, and that it is just the nature of how the cable comes into my house. I've had quite enough of Comcast right now. read more

OK, i had to give comcast some love. i wanted to watch entourage season 4 so i called and asked for HBO. i got HBO for free for 12 months, so i really can't hate. just call them up if you have the silver package and they might give you HBO for free for 12 months, it'll cost you only $1.99 for the add. read more

Downloading 1.6MB/sec last night. No issues with service. I like Comcast internet service and the HD content looks great on my TV.

Not sure how bad it is usually, but came here on a weekday at lunch and the place was deserted, so got called to the customer service and brought my malfunctioning modem in for a swap. No questions asked, I was out of there in 2 minutes with a new modem. That is great service. I put a-ok because I'm still not a fan of their - expensive - cable tv shenanigans. read more

this is a review for the location, not for comcast in general (because if that were the case, you can bet it'd be significantly less than 5 stars). i lined up outside just before 9 am. they started letting people in at 9:01 (that's why they're not five stars). but once we got in there, there was a lady directing people where to go. so, despite the fact that i was the 7th person to get there, i waited only 1 minute before getting service. the guy was friendly and efficient, giving me a receipt for my equipment returns, and i was out of there within five minutes. surprisingly painless experience. but thank goodness i'm done with comcast anyway. :) read more

Long lines at all times but I get that. What I don't get is the woman working at the front desk that was supposed to be the 'handicapped' line just letting any self-centered prick who didn't feel like waiting in the long line just hover near her desk and got straight to her and cut the line. She just let jerk after jerk after jerk cut the line while us honest people trying to play by the rules waited longer and longer..... read more

Got there at 3PM on a Thursday and the line was INSANE. Swapping my modem this way is apparently the only free way to fix Internet issues. Why I have to pay them to fix the service I'm paying for is beyond me. And that line. Just insulting. read more

Always blows me away how all the new gentrification folks that have planted themselves in the city agree on everything... Some lines you love (where everyone in it looks like you) while others offend your privileged sense of self. Comcast is no more ugly than any other corporate thing that epitomizes everything that is today. So please, I hear where your from it's better- maybe you could... read more

I live on Potrero Hill in San Francisco - but this is applicable to ALL Comcast and potential Comcast customers. I have been a customer of Comcast (and its predecessor in interest - Viacom - and yes, I am an attorney) since 1989. I work from home a great deal - and I bundle services - TV/cable, phone and internet. When I call about something, I am told that I am a very valued customer. Ha! Since I have been a customer for so long - a number of the various items necessary to provide services to my house (which are outside of my house) have become degraded over time. In each instance - when there has been a failure - it has been very difficult to get Comcast to schedule an appointment to fix the problem. Resetting a modem remotely does not work if the wiring on the pole and/or from the pole to my house - has become corroded. And then there are the older modems - one of which malfunctioned and fried my last computer. My most recent problem with their customer service was today. My phone stopped working about 11 am (on a Sunday). I emailed about the problem. BTW finding a phone number to report a problem to a real person - especially on a weekend - is extremely difficult/virtually impossible. I first emailed with an agent - Andre. While we were trying to troubleshoot the problem - my phone was disconnected. I had given Andre my cell phone number at his request in case we got cut off. But he didn't call back. I emailed again - and got Diana. Same thing - and was disconnected. I emailed again and got Melinda - and as soon as I asked for a supervisor - I was disconnected. I emailed a few more times, including emailing with Noemi-Anne and some others - and, each time I asked for a supervisor - I was disconnected - often before I actually got anyone's name. And ALL of these folks had my cell phone number. No one called back. In the first couple of calls, after the trouble shooting didn't work, I asked for a technician to come to my house. I was told that the first appointment was on Monday from 2-4pm. Comcast would not schedule anything sooner - even after all of the problems above. If I can find any alternative - I will change my service. If you haven't signed up with Comcast. - think about the above. Linda read more

Comcast is THE WORST. Time and time again, customer service is terrible. After a string of terrible cable experiences including a broken window, I vowed never to use comcast again. Unfortunately, it is the only service in my neighborhood to provide internet. I am moving and tried to cancel my account for May 31st and after several minutes on the phone, I was informed that because I am calling 36 days in advance, their system won't let me terminate, I have to call within 30 days of termination. Seems like another way to get customers to pay for extra days in the billing cycle. read more

In and out in 10 minutes on a Friday at noon. Was expecting the worst, got the best. Efficient friendly staff. Best Comcast experience Evs.

Got in and out both times I've been here in under 30 minutes. The first time was for an account setup and the second was for a set top box. Lots of parking outside. Workers are friendly. By far the best Comcast experiences I've had. Go first thing in the morning to avoid waits. read more

I honestly don't understand why Comcast, and this specific store location, have such a bad rep. I have had nothing but positive experiences so far (though I have never had to cancel a service yet). I came into this location to pick up my starter kit. It was on a weekday around 6pm. The checkin process to be helped was slightly disjointed, and the attendant who is supposed to be there helping people was instead working a counter. Once checked in, waited about 10 minutes and then was helped by a very kind worker there. He made sure I understood how everything worked. read more

Lousy service - I tried to pay my final bill when we moved. They couldn't take my money. I had to call the toll free number multiple times before I could get someone to help me. Not much choice in telecom to pick from. They are all the same - lousy service read more

I hate Comcast. Expensive & the internet service is not reliable. Three outages this week.

Would give it no stars if I could. Recently moved, and a technician came twice, once to put a filter on my box, and 2nd time to fix the waves on my TV. Both times....the technicians failed to call it in to corporate, which means I have been on the phone at least 7 hours altogether with Comcast in the last 2 months. They keep billing me as though I have full cable service. Not to mention they came late, both times (over an hour late). The 2nd technician who came decided he wanted to work two jobs on my time, and something exchanged hands between him and a car that pulled up in front of my apartment. I'm horrified, disgusted, but will not cancel until I see those credits on my account. Don't think the person in the billing department wants to help you. 3 times, by three different people I've been told I've been retroactively downgraded and will see the credits appear on my next statement. This has never happened. So, I sigh, take a deep breath, remind myself that there are starving helpless people in the world, and bite the bullet and schedule yet another technician visit to "prove" that I only have basic cable. They don't show up. They don't call. One more thing, I have made two payments by credit card over the phone for a service I don't have because I don't want to be sent to collection. Yesterday, I get home only to find a letter in the mail that I'm past due. I call them immediately, am told I have a $0 balance...but should I trust the person on the phone?? Horrible company, horrible staff, liars, unethical. They deserve to be out of business asap. read more

Amazing service-- we pay $99/month (business class service) but it should really be the other way around for the aggravation. The connection always goes down, latency sucks, no one has any idea what's wrong. read more

Comcast sucks, but you probably already know this. Here is my experience. It is nearly impossible to cancel Comcast service. I moved houses and tried to drop my Comcast account at the old house. I called once and they said they were canceling the account and picking up the modem. Then two weeks later I get another bill for another month of service into the future. I call Comcast and they claim they have no way of knowing if they picked up their own modem. They also didn't seem to really have canceled the service. So have they really canceled it yet? The saga continues... read more

So my experience isn't nearly as bad as everyone else's it seems. Our comcast bill was roughly $230 for internet and tv service. Pretty outrageous but we have one of the top cable packages available so it's not unexpected. I went in last week to add Comcast digital voice to our package as well. I figured, great, our bill is going to be $300 a month now....but the guy behind the counter (Jon Rosenthal) was very helpful and said he'd do his best to keep the bill as low as possible. After all was said and done, we have the same tv and internet packages PLUS digital voice now for $50 dollars less than we were paying before. Roughly $180 for everything. Great! Now it sucks that Comcast allows that to happen in the first place and you have to push to get your bill lower, but Jon made it about as easy as possible. 6 stars for Jon, 2 for Comcast which makes 4. read more

I am writing to express my gratitude to Cameron for being such a great help. Moving is such a pain, on top of that, when I called Comcast they told me I may be unservicable and to go to the office. When I got there, Cameron made it easy!! Working on a Satrerday cant be fun, but his attitude was all smiles! He also personally called me back to set up the installation date. After my brief interlude with the pushy, rude Direct TV reps, I have to say, Cameron made it clear ...comcast always was and IS the way to go! read more

Worst customer service experience of my life - waited a week for an appointment after moving to set up service -missed the scheduled appointment due to a work emergency -called and they said if I call back before three they would do a retry that day (come back to the house and install service) - called back numerous times talked to every supervisor there was while sobbing and they did absolutely nothing to help me its like if you don't take pity on and try to help a genuinely upset girl what kind of soul sucker are you? - my only option left is either to sit around on labor day waiting for a technician or wait another week for an appointment - I make a point to be as nice to customer service as possible after all its just their shitty job but never in my life have I dealt with a company who has no desire at all to serve their customers and I have never been treated so rudely or patronizing as by these people HORRIBLE read more

Just wanted to cast my vote. Their success has nothing to do with customer service.

Yelp really needs to have negative stars to rate how horrendous my experience with Comcast has been trying to sign up for new service. The first appointment was somehow lost in the system, but thankfully managed to schedule another appointment for the next day, which is today. About 30 minutes past the scheduled start of the install, I received a call from Comcast telling that the technician had been in front of the house but couldn't find the location and left. This was a bald faced lie as I happened to have been sitting on the steps in front of the house for an hour before I got the call and there was no sign of Comcast during that time. Shame on Comcast! I'm definitely researching my other options, hopefully with a local ISP and not the craptastic behemoth that is Comcast. read more

Not really for the Potrero store, but for their telephone customer service. We are doing work on our basement which is where we had our cable and telephony modem. Did not realize the work exposed them to the elements, but they got rained on very hard. Guess what? They stopped working. We needed internet at least, so I went and bought a cable modem (internet only) hoping I could install that and at least get internet going. All of this on a Sunday. None of my work arounds worked so grudgingly called customer service expecting massive waits/headaches/incompetence/big charges. I got none of that. They walked me through configuring the replacement modem on the phone, scheduling a technician for the next day and when that guy came, he set up our replacement modem (at no cost) in a different part of the house, and everything is great again. And when I talked to the helpful people, I inadvertently dropped them twice on my cell (the touch screen on the W7 Samsung Focus is too sensitive) but called back they picked up again no problem. I felt kind of like an idiot for screwing all of this up, but they fixed it all very quickly. read more

If I could give them negative stars I would. Poor customer service, idiots on the other end of the phone line, I'm sure they're ugly as well. I'm actually not an aggressive person by nature but I the way this company has treated me while I've been trying to establish my service makes me hate hate hate them. The say they're going to call back & dont, they charged me for services that I didn't ever receive, they made promises that they did not keep. They could put on a clinic on how to create bad will with their customer base. Lucky thing for them that they're a monopoly. SHABA read more

Crazy long lines and really slow response times. Similar to their actual services.

Horrific service. Sell you a modem for free that you do not need, then make it that it can not be hooked up without support, and try to charge you for support. I feel like you need to be a hacker in order to set this thing up. Unprofessional! Someone tell me better service please! read more

This is the worst service I have ever had in my lifetime. I am on hold for 5 minutes and they hang up on me.... 5 TIMES!! They don't have a clue about customer service. HORRIBLE!!!! Go with a different provider. I wish I could rate them 0!!! read more

Switch to webpass. Comcast is a ripoff and a perfect example of what happens when the government doesn't regulate an industry. Comcast is able to get away with overcharging customers for a poor service because they have a monopoly. My cable boxes broke down 5 x in 2 years, the internet service was slow and unrealizable, and they nickel and diner me for everything. The final straw that broke the camel's back was when they charged me 50 dollars for a service call to fix their broken system, without telling me that I was being charged. When I called to complain, they offered me a free upgrade to HBO but wouldn't refund my money, even though they told me beforehand that the service call was on them because their equipment was damaged for the fifth time. I am now taking them to small claims court. They are crooks! read more

The service here is so so. The main thing I would recommend is go during lunch during the week. After work rush is ridiculous.

Worst ever. Spent 35 minutes on the phone with four different people none of whom could help me. Horrendous customer service and bizzantine billing. Going to switch to a new ISP. I'm only with Comcast because it's what we had at work. read more

The worst customer service should be voted at this location. You would think that 10 am in morning on Sunday would have no line, so wrong, there were almost 20 people were waiting outside to get in. Forget about the long wait in line, you would expect a little customer service, so wrong again, the customer service girl who helped me returned the equipments was so miserable unhappy, I think she was so miserable to work on Sunday. It's time to take my money to somewhere who would appreciate my business. read more