great purchase experience of wolf double wall oven. Regular updates as delivery and install neared. Highly recommended. Kali Irving was great to work with. read more

I have been buying all my appliances from Yale for 15 years. I am completely satisfied with the products and service.

they were wonderful!! polite, knowledgeable, kind & really went "above & beyond" to carefully deliver our new Fridge. highly recommen!! read more

He was on time and great service. Dorian will hopefully be delivering all our appliances!

Dorian Valentin and Horge from Yale appliances were great! they made the install work with a tight fit and put everything back the way it was. read more

The whole process was stress free and seamless. From the helpful sales team on the phone, the confirmation emails to the efficient and on time installation people. I couldn't be more pleased. Highly recommended! read more

I ordered a washing machine from a Yale competitor and after 2 failed delivery attempts I called Yale. The sales rep was great and delivery couldn't have gone smoother. They were in and out in 15 minutes. I will go back to Yale for my future purchases. read more

Dorian and your team were delivered an installed my washer and dryer quickly and efficiently. Absolute professionals on every detail. I'm grateful and would request them again. read more

Sabrina arrived on time and immediately got to work on the dishwasher. It didn't take long before she found the issue and explained exactly what she'd be doing to fix it. Shortly thereafter, the problem was fixed. After running it to make sure there was no longer an issue, she made sure it was level, cleaned up and was on her way. Great experience! Thank you Sabrina! You're the best! read more

I had intended to get a pair of washer/dryer from one of the big retailer stores, however their delivery policy wasn't exactly very clear and didn't make me feel confident. So I had some suggestions to look for local dealers and came across Yale Appliances. Their ordering process was easy and straightforward. The representative called me the next day and got my order set up and ready to go. Definitely felt appreciative that they took the time to go over each of the items make sure its all covered On the actual delivery date they were actually early and I quite like the real time tracker they had. The delivery people are all very efficient and fast and I actually felt a little bad making them wait a bit but they were all very professional. Over all I had a great experience with Yale and I would definitely recommend them for your appliance needs. Their prices essentially matches the major retailers so its not really any cheaper going with the big names. read more

Gerlin, Johnny.', and Manuel-- the team on truck 10 --did an outstanding job with the delivery of our new washing machine. They arrived five minutes before the delivery window, they completed delivery in 15 minutes, they checked to make sure the machine was operating correctly, they cleaned up all the packing materials, and they removed the old washer. Very professional! read more

I had a warranty repair completed today by Mateus. He has been out before and has always been excellent! He is a complete professional.

I purchased a Thermador appliance package for my kitchen renovation less than two years ago and the refrigerator is already broken. The ice maker and fan stopped working and are waiting for parts. Be very wary of the upsells at Yale. One of the sales people in particular is unethical and not to be trusted. read more

Excellent service from calling for an appointment to the appliance repair. Repairman Edmund was on time, professional and very knowledgeable about the product and issue. Fixed the issue in a timely manner and left the immediate work area clean. Best decision was to buy appliance from Yale, but their repair service is just as good. read more

Yale is always the best. Whitw glove service and helped coordinate complex craning of appliance.

they love to sell you appliances but when it comes to service, they suck, they lie and are slow

Terrible experience - for a company that prides itself on customer service, my experience was the opposite. I purchased a grill and paid the additional fee for assembly, delivery, and haul away. I confirmed this when I spoke with an agent over the telephone - who also informed me that the grill was not in stock (even though it was showing in-stock on the website). I waited a full week only to have the delivery person at my door with a box from the manufacturer. He said they did not assemble the grills, only deliver them. I called to get a refund and two weeks later it still hasn't been refunded. Terrible customer service - will not be using them again. read more

The sales process was great and delivery went smoothly. The first time I tried to clean my oven I got an error message. It was within the first year, so I called Yale and was told "don't use self-clean, it'll wreck the electronics". Later I got the same error using the broiler but it was now past a year. Repair guy says the problem is that the power was not properly installed. The plug was not mounted so it was wiggly and being pulled out of the socket, so that when the oven requested more juice, it errors. Maybe this was something the delivery guys couldn't fix, but they should have said something. I need a contractor to make a space in the wall for proper installation. read more

Dorian and team were AWESOME! Greta first experience with Yale. Thank you so much to all!

Ordered a Speed Queen TR7003WN washing machine to replace our 16-year old Kenmore and was offered the early no-tax holiday discount. 3-man delivery team took away our old machine, then installed the new one. Fantastic service! Highly recommend Yale Appliance! read more

Good sales service! Good installation! Need parts or years later service, good luck. They stand " way behind" the appliance then. Just told , " go to the web." read more

What went well? Everything. My salesperson (Tam) is knowledgeable and extremely helpful. You deal with real human beings who can answer questions. The delivery was arranged much quicker than I expected. And the guys who delivered my washer were patient, extremely careful ( despite tight corners) and thorough. They made sure everything was working before they packed up. Plus I like supporting a local business. read more

Dorian Valentin and Jorge were great delivering our new refrigerator. Highly recommended!

I bought a LG refrigerator 2 years ago . I also bought an extended warranty .My Refrigerator isn't working . I called this morning 7/14/2025 and was told I a repairman can't get to my house until 8/7/2025 ? So disappointed read more

This is an update to my 5/23 review: Yale service manager reviewed the issue and negotiated a replacement of the entire faulty range with the manufacturer. No Issues and delivered as promised. read more

Tim went above and beyond to install our new washing machine. He explained the process as he went along.

Background: I've purchased 2 appliances over the past 2-3 years from Yale Appliance. First purchase was an LG French door refrigerator, the 2nd was an LG Washtower (washer / dryer) in July 2023. The fridge purchase and installation was great. The LG washer/dryer install was not so great. They blocked my dryer vent by crushing the vent hose, so I had to have them come back out to fix it. When they came out a 2nd time, they fixed it but tore the wallpaper in the room. When I initially contacted them, their 'damage response' person (Corey) was very responsive and came to my home to assess the damage. I was given 2 options: a store credit for the damage or they would pay for a wallpaper contractor to repair it. Well, after spending 3 months trying to get the wallpaper guy to come to my house and fix it, I gave up. Over the past week, I tried texting and calling Corey. No response. Had to call Yale customer service 3 times. The supervisor of the damage team never called me back. On the 3rd time I called, an AWESOME woman named TAYLA (who I initially spoke to during call #1) took the initiative to help me and provide a refund for the damage (not a store credit, but a refund to my cc). So, overall is 3-star rating for how persistent I had to be to get my issue resolved (well, wallpaper is still damaged...), but a 5-star rating for Tayla. Tayla is the reason why we've decided to purchase another appliance from Yale...because at least someone will put in the effort and do the right thing to treat their customer right. read more

Dorian was amazing! arrived on time, quick and clean installation, could not have asked for a better experience!

The guy ( Gerlin) who came was amazing, explaining everything in detail and so friendly!! You're lucky to have him on your staff. It was also a bonus he spoke Spanish because I speak Spanish too! read more

Eddie was extremely knowledgeable and provided great service as well as other tips. We also ordered this hood and oven/range from Yale, and they're fantastic! read more

Yale is a fantastic appliance store. They really do a great job in follow up in keep appliances running in tip top shape. Only problem is that they're so good, but won't currently work on anything not purchased through them. This is understandable and doesn't detract from the rating. read more

Dorian and crew arrived on-time and were efficient and careful with their install. Dorian made sure the team was careful while delivering around obstacles. Would definitely hire them again. read more

I always go to Yale Appliance when an appliance breaks. They listen to our needs and are knowledgeable about the products and features. The do not try to oversell, which I appreciate. The installation service is amazing. They have always arrived on time and done a quick and thorough job. read more

Yale Appliance - New LG refrigerator - Appliances & Repair Near Me - Boston, Massachusetts

Excellent service and installation people. To set your expectations, it took a month to fix the stove. Here's why and here's how it works: (1) Service guy swings by (once a week is my route, I'm far away (cape)). Service guy ascertains what parts are needed. (2) Parts are ordered. (3) Parts arrive. (4) Service guy swings by again and installs parts. Very professional, no complaints. Robot texts with reminders. Real-time updates on when service guy is arriving. A class act all the way. read more

The technician arrived on time, at the beginning of the 2 hour window (and you get a text to track the driver en route, which really helps to make the most of your time while waiting for your appointment). He was friendly, knowledgeable and efficient. He knew his stuff, and provided easy to understand solutions. Thank you so much, Derek! read more

If i could give Yale '0' stars I would. Long, long story short. I purchased over 35K in appliances from Yale. I was told they serviced their own appliances and I wouldn't have to go to outside service companies which is one of the main reasons we purchased all of our appliances for our new home from Yale. Our 16K refrigerator came with the doors misaligned which caused the middle freezer drawer to catch and dent and rip the top panel off the drawer. I have spent over 5 months back and forth with both Yale and Thermador to have this issue corrected with both of them telling me there's nothing they can do and blaming it on each other. They say it's an installation issue, which it is not and it's my responsibility to try and get someone out here to install it properly. It's not an installation issue. The doors came misaligned and that has caused all these problems. I have exhausted all of my options with the exception of a lawsuit. I have a 16K refrigerator that is a piece of crap right now. There's nothing I can do at this point except warn everyone to buy their appliances locally and whatever you do.....do not ever buy from Yale appliance. They lie and their customer service is horrible. read more

Don't purchase from Yale Appliance. To start they are the most expensive and claim it's because of their customer service is unmatched. You pay for shipping and even if something is in stock it can take up to a month to deliver. They are the selected vendor of Signature Kitchen which is LGs response to higher end brands like Viking, Thermador, Bosch etc. Our oven has had a manufacturing defect in one of the burners that LG is aware of. I have never been able to use the oven. I have emailed Yale to get help from them with zero response other than a service appointment months out from now. They are unhelpful and should be contacting owners of this stove if it comes defective to the customer. Skip Yale and skip all LG... my oven is a $4,000 paperweight. I got better customer service from Best Buy and that's saying a lot. read more

Yale Appliance - back burner won't sit flush so plumber cannot finish connecting gas and final inspection cannot be done. Fail. - Appliances & Repair Near Me - Boston, Massachusetts

Excellent Service, very knowledgeable! I found the individual Servicing my Refrigerator was very knowledgeable and thorough. He solved my issue. I will always recommend Yale to Friends & Family! I appreciate the time he spent. read more

Josh, a very experienced service technician at Yale Appliance, fixed some issues with my dishwasher today with great care and experience. He tested his repair until he was satisfied that the seal he placed was good. I feel well taken care of and very satisfied with the service. I always buy my appliances from Yale because I can count on their responsive service. I know they will take care of me. Thank you. read more

I purchased a significant amount of appliances through Yale. there was some issues with my speed oven and the oven. But yelled did cover that and repair it unfortunately, the sapphire mini fridge that I purchased the cover for the label was not on the mini fridge. There was a sharp object covering the two holes, which is extremely dangerous for my children, I emailed Yale to resolve this issue but wanted to price gouge me and charge me 119 just for a service call to look at it when I know the problem. I also know what is missing. Also, we have not moved in yet because we had just passed inspection. I am appalled. They lack of customer service. read more