In 1998 we purchased new appliances from YALEfor our new kitchen. We bought a Sub Zero model 550 refrigerator and Thermadore Professional series gas cooktop range and electric double ovens. This morning YALE service technician (Mathew) came to our home and repaired / serviced our Sub Zero refrigerator and it's running great again! Two years ago, Mathew repaired (restored) several parts on our cooktop which is running like new. For buyers who are considering which firm to buy your appliances from let me save you time - YALE IS THE ONLY CHOICE! Yes - their showrooms are beautifully designed and packed with the best products. But it's YALE's SERVICE that is unparalleled. read more

What I bought: a $5000 new Thermador cooktop from the factory. What I got: A literal (contained) explosion the first time we powered it on. You would think this alone is sufficient to have this fire hazard replaced by Yale or Thermador under warranty, but you would be wrong. They sent someone to repair it, at which point we were told the motherboard was fried and needed to be replaced. 2 weeks later, the tech decided to completely disembowel every wire and magnet on my construction-debris-covered countertop. Shockingly, this did not fix the original problem, and now the cooktop also does this cool thing where it sees (and tries to heat) 4 imaginary pots and there is kitchen/construction debris INSIDE the no-longer-sealed screen. Yale's response from the "higher ups" (odd term used by the customer service rep): "Maybe that debris is not on the inside because you don't know how inside/outside of glass works. We'll try again with more parts next week." Good point Yale, sure I taught at MIT but that pesky inside/outside thing is hard, whew, glad you guys caught that. Never mind that the entire instrument is completely non-functional and possibly dangerous. Edited to say: After posting this a supervisor did get back to us and we are getting a new replacement cooktop that Yale will install. I do appreciate this, but feel they can update their processes so these situations don't happen to others. I have adjusted my rating appropriately given the rest of the experience. read more

So, a little over 3 years ago I had Yale in for a refrigerator fix. That appointment and fix did not go great but Yale ultimately squared things away a bit for me (not fully, but halfway there). Their customer service with the issue was excellent and I decided to give them another shot for an oven fix on my Wolf oven. I spoke extensively to Wolf before calling for service and the Wolf reps indicated it was likely a defective thermostat issue. Our rep from Yale (JAYLEN) was superb. Super nice and polite guy and excellent at his job. The replacement of the thermostat was way more intricate than I had imagined it would be as it even involved wiring at the back of the appliance. Jaylen had no issue whatsoever and you could tell he really knew his way around the oven. I know with service calls that the experience can really be hit or miss depending on the tech sent out and the issue the consumer is experiencing. In this instance, Yale and Jaylen definitely deserve a perfect score. Thank you guys. read more

These guys are pros. I ordered a dryer to be delivered and installed and the old one taken away. I received multiple texts reminding me of my appointment and on the day of delivery, I was given updates as to the time that they would arrive. Wando and his team showed up exactly when they said they were going to and they were in and out of here in 15 minutes. I would definitely use them again read more

Dorian Valentin and Jorge did a great job in delivering my refrigerator. They were very professional and efficient. I highly recommend their delivery service. read more

Had our stove repaired by Kevin, A+ customer service. He was extremely neat, efficient and professional. He also taught me a few things! Very Happy Customer here! read more

We love Yale Appliance! The technician, Jaylon, did a great job of figuring out the problem with the oven and he fixed it in ten minutes. He explained everything to us clearly and carefully. The oven is working again and we couldn't be happier. read more

I have purchased all my appliances from Yale. When I had repeated problems with a dishwasher that was less than a year old THEY called ME to offer to replace it with another of my choice. It was so refreshing to not have to fight for fairness. They are competent, professional and they stand by their products. Their installation and service teams are top notch. They are the best. read more

I'd recommend to find a different solution for your appliances. I moved to a new building with new Bosch appliances. The washer has had issues from the start where it shakes to the point that it has done damage to all the walls around it. Two service techs have come out, each in a span of a week after I called in with the problem. Neither of them fixed the problem. Now I need to wait another week to have another tech come take a look. Meanwhile no washer and my washing room is pretty damaged. Update 7/23/21 Tim from Yale customer service contacted me to fix issue above. He coordinated to send two of his senior techs (Dave) the next day. They came in, identified the issue and fixed it. Both of them were very profesional and nice, gave me a bunch of tips and tricks on how to maintain the washer and dryer. Based on this I have updated my rating. read more

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I am thrilled with my service call!! The electronic communication is fabulous. You know exactly what the timeframes are & the technician arrives on time!! Latoya was great at communicating with me. She did a thorough diagnostic check of my wall oven and was able to clear several internal problems within the computer system. Thanks to her everything was working when she left! Thank you SO much! read more

Dorian and his crew were top notch! The delivery and installation experience were certainly on par with our beautiful new Thermador appliances. They exceeded our expectations at every step of the way. read more

Sigh. I have bought a number of kitchen appliances from Yale, and I've always thought of them as a highly reliable, customer focused company. They've also serviced those appliances, and it's always been great. Maybe yesterday was a blip with a poor salesperson? I'm not sure. I can say that I left offended and disappointed, questioning whether I want to go back to Yale in the future. Backstory: Our vent hood died yesterday (the thing over your stove that removes smoke etc when you are cooking), and we visited Yale to look at replacement options. Given our prior positive experiences, I would have 100% bought something from them if we found options that worked for us. Having done just a bit of internet searching beforehand, I saw that there are a range of possible hoods that fit our needs from different companies. Our former hood was a Thermador and while they no longer make the size we require, a number of other companies do. After walking in, we were assigned to work with someone named Rhonda as our salesperson. She spent the majority of time with us making assumptions without asking about our interests and needs. According to Rhonda, we don't look like people who are serious cooks - she stated this without prompting, so perhaps that is why she was bent on convincing us that we should not to get the Wolf hood, which was literally the only one they carried in the size and specifications we needed. I don't disagree that spending more on a vent hood isn't ideal, and the Wolf was indeed expensive, but I was flummoxed that she didn't ask us whether that price range was acceptable to us. (She did give us a quote to take with us in the end). She also spent considerable time convincing us that our standard size hood (42 wide x 18 long x 24 deep) with standard vent hole out the back was not at all common and hard to find in general, and tried to convince us to go with a smaller size that was 36 inches. Maybe that's what they carried? I'm not sure. But, she didn't share that generally speaking it's recommended to have your hood somewhat larger than your range not just for aesthetics, but also for removal of smoke etc. (It's ideally supposed to be 6 inches wider, which explains why our older one is exactly 6 inches wider than our 36 inch range top). I also asked her to also show me range tops, because ours is also very old (purchased at the same time as the vent hood that just died) and we need to consider buying one in the nearish future. She just walked me over to them and just waved her hand at the stove tops saying "this is a Thermador, this is a Wolf..." for about 1 minute, with no attempt to explain their differences beyond 1 quip or to discover what our interests and needs might be to decide what to replace our original one with (it's also a Thermador). All told, this was not a great experience. read more

Great experience! Both GE Dryer and Washer broke about a week apart. We had purchased a 5 year warranty with both. I would highly recommend the extended warranty when you purchase. From scheduling the appointments, to the text confirmations to way cool Dylan the awesome tech who diagnosed the problem with both. Dryer was fixed with a couple replacement parts he had in the truck. Washer part needed to be ordered. We made an appointment with him that day to have the new part installed when it arrives. Dylan went above and beyond! Yale services all the appliances you purchase from them, which is a HUGE BONUS. They know how to service the products they sell and they stand behind their appliances. Yale will always be our choice. read more

So far I've had a great experience from start to finish when buying a new washing machine to replace the old one. Would highly recommend.

Yale Appliance is great. The delivery guyscwere do nice and did sn exceptional job removinh my old fridge and installation of my new one, on the second floor of my old house. read more

Dorian Valentin and Jorge did a fantastic job delivering our appliances today. The appliances were in perfect condition. The team was personable and professional and were a joy to work with. I recommend highly. read more

From refrigerator selection to delivery all done with care. Make sure you know how to turn off your water before they show up. Great teamwork. read more

Yale appliances is amazing. I had 5 star experience from beginning to end. My salesperson Anthony in south shore location was experienced and well versed and went through all options with me as I replaced all my kitchen appliances. In addition, you can go on their website and set up an appointment at a specific time. So when I walked in, he was waiting for me. I had amazing experience with delivery team and set up team. Everyone e was friendly and profesional, from beginning to the end. I honestly never expected this level of service; as good as it can and should be. Kudos and thank you to everyone at Yale appliances! read more

Latoya came out and did a very thorough job of looking over and diagnosing issues in the subzero, and replacing the air and water filters. She found an issue with the door gasket and we scheduled a follow up appointment to replace as they needed to order the part. She cleaned the condenser fins very well. She even cleaned and polished the outside of fridge. Professional and Great to deal with. Excellent Job Latoya and Yale. read more

Yale Appliance use to be fantastic. You bought the appliance and there were no installation issues. I recently bought a stackable washer dryer. After 2 site visits and to-date 2 installations I still don't have a completed job from Yale. Instead I have units that are too big for the space (not sure why this wasn't flagged in either of the site visits) and dryer that leaks. What makes it even more frustrating is that on each of the to-date 4 visits from Yale I get a different install technician who flags new issues and the response from Yale is "this is weird. This doesn't normally happen." I'll update this once the job is complete but based on recent installation reviews this seems to be a downward trend with Yale. Be careful buying from them -- the installation has gone down. read more

Prompt and Courteous service. Installation was smooth. Technicians were knowledgeable in their field of work.

Dorian and crew did a marvelous job. He first explained that the stove may not fit. This had me show the design spec sheet to him and borrow his tape measure to show it was within specs. All worked out and I have a nice stove. read more

Reviewing SERVICE: We have bought 3 major appliances at Yale Appliance in Framingham . Weeks ago our Flat Top Electric Range began not heating in BAKE mode. We called and tech arrived in almost 2 weeks and brought a Bake Coil as thought was that coil failed. Turned out not a coil issue. He located problem to be in CONTROL MODULE (P?N 5304495221. I asked what repair cost would be as I already paid $120 to get tech to house. He looked it up and stated total cost would come to about $575, with labor part normally at $180. That means the Control Module cost to us is $395! We were unsure of what to do but we agreed to repair. It was a tough decision at first as original price was $849.99 (total was $1003.28 after taxes, delivery, etc). I then went to the Frigidaire replacement parts internet site (factory site) and incredibly the original part #5304495221 is priced at $270.49 total. That means Yale marks it up by more than $125 as they must get it for even less than person not in repair business. I called Yale and told them what I found and asked why the huge markup. I was placed on hold while the woman apparently must have asked her boss what to answer. When she got back online with me her reply for big markup was "but we warranty the part for 5 years". They have a 50% markup for a 5 year warranty for the part???? If you buy an appliance for $1000 the typical 5 year extra warranty is approx $250, or 25% of total. But get a part from Yale and get charged 50% more..maybe 60-70% more at their cost? Needless to say, though repair order is still alive for Jan 6, we were thinking about going to Poirier Sales to look at a few Electric ranges to consider. If we find the right one (had one in mind) , we may switch to Poirier.. One note: spoke to Service Mgr on 12/23/24 and after a 20 minute discussion, I decided to let them do the repair because we like the range and he understood our issue. Be aware if you get service and need parts. Here is the 50% overcharged part at retail from Frigidaire , not the big mark up by Yale: https://www.frigidaireapplianceparts.com/Shop-For-Parts/a13b2c13d2144973-x35333034343935353231/5304495521-Model-FGGF3058RFC-Frigidaire-Range-Stove-Oven-Circuit-Board-Timer-Parts read more

Your representative was well prepared to repair my dishwasher, thoughtful in his explanation of the problem and worked quickly and neatly to do the job. One of my best experiences with a repairman. read more

I've purchased a number of appliances from Yale. The sales process were never particularly good but we believed we were buying into a better experience than the big box stores (e.g., Home Depot). Well, it turns out I was wrong. Yale makes it so difficult to service appliances, I suspect to drive you to buy replacement units. In one example, when one of the appliances needed to be serviced, I called them. They told me that it would likely be a month before the (high-end) appliance could be serviced and the parts were likely not available but they would call me back. After a week, they told me that the parts were no longer available which was wrong. It took me 5 minutes to find original parts online. Then, I was able to find another company to service the appliance in 3 days. All in all, it seems Yale does not stand behind the appliances they sell. This is not a one-time situation. read more

Dorian Balentin and Jorge were excellent. They were polite, helpful, and did a great job taking out the old appliances and installing the new. We will definitely use Yale again. read more

The service person was on time, friendly, fast, and very helpful. I would definitely recommend buying your appliances from Yale, because being able to access service you can count on like this is worth a lot. read more

The team quickly sprang into action to resolve refrigerator fit issues in my 100+ year old home when my purchase turned out to be 3/4" too wide. Took back my purchase without any visible eye-rolling or frustration, provided alternate options that worked within my request for a standard- depth, and not counter-depth fridge, came out for free to measure and confirm before delivering and installing the next day without an additional delivery charge. This is why you shouldn't go with a big box store!! read more

very professional and knowledgeable- took time to explain functions and taking care of appliance

The Yale delivery crew were excellent! They arrived about 20 minutes early. They removed the old washing machine and protected the the wood floor against scratches with a flat board, installed and leveled the new washing machine, hooked up to water and drain and ran a test load and checked for leaks. The whole installation from arrival until done took 15-20 minutes. The 3 man crew was friendly, efficient and professional read more

I purchased a washer and dryer in 2/24. Resulting from faulty installation by Yale Appliance, some of my clothes and bedding were ruined and my kitchen flooring and hallway are water damaged. A few months after installation I realized that the installers hooked up the hoses incorrectly. As such, some of my clothes shrunk and were discolored. Yale reimbursed me for the damaged clothes and came back to switch the hoses. Recently I noticed that some of my kitchen tiles and wood flooring outside of the kitchen was buckling. I had someone come out to investigate and it turned out that there was water coming out from one of the hoses, which likely occurred when they came back to correct the hot/cold hoses. Due to all of the water under my floor I need to replace the flooring and bottom cabinets. I had my kitchen renovated 5 years ago so I'm devastated. I will be filing a claim with Yale so their insurance company can pay for damages. However, I will not be able to live in my place while the renovation occurs as I work from home. Yale needs to hire and train individuals who are competent at their job. This situation was totally avoidable. read more

Dorian Valentin and Jorge made the process fast and easy and did it with a smile! Great guys we were lucky to have them

Nathan was great. Explained everything , made suggestions and was very thorough. Very professional prt personable !

Really disappointed with Yale. We bought multiple appliances from them over more than 15 years and trusted them to sell us high quality machines. Then they sold us a lemon, a combo washer and dryer, that constantly clogs. After we bought it and started having trouble with it taking up to 6 hours to wash and dry a load of sheets, we went online and read terrible reviews with many people having the same problem. We wanted to return it and buy separate washer and dryer units from Yale 4 months after buying it but they wouldn't allow that because we were past the return period. Now the machine needs servicing for a second time and we've had it only 7 months. We spent $1900 for the unit and $600 for a service plan and have to wait more than 2 weeks for servicing. When you spend that kind of money you expect a machine that won't cause you so many problems the first year. When we have the money we're going to get rid of this lemon and buy separate washer and dryer units and sadly it will not be from Yale. read more

Outstanding service, delivery and set up! Prices comparable with box stores but the service is wayyyy ahead and you'll actually get your appliance when they say you'll get it rather than the mystery surrounding when/if you'll get it from either big home improvement store we've dealt with in the past. read more

Yale (truck 4) installed my Washer / Dryer this morning. Perfect transaction, they arrived on time, quickly removed the old washer & dryer, and then got to installing the new appliance. They walked me through the entire install from placement hooking up the water and dryer vent. Yale service is always good, and this crew was no exception. read more

Dorian and his two assistants were absolutely wonderful. Dorian came in and assessed the space, measured and started to take off the old refrigerator doors to be able to remove our refrigerator of 18 years, also purchased from Yale Appliances. They worked efficiently and were very neat. They turned off the water to the old dispenser, removed the old and in with the new. They timed it so I was able to clean the space before putting in the new refrigerator. I was surprised at what they did and were in and out in less than an hour. Dorian, thank you very much. I was stressing all day and there was no need your crew and you were AWESOME! Josh at Yale, thanks for making this happen so quickly. You're two for two! Laura read more

Tam was amazing to work with. He explained options and was especially helpful with my decision to switch to an induction cooktop. He was extraordinarily patient throughout an extended process with many changes even after the initial order. I would use Yale again in a heartbeat. read more

Dorion and his team were great! Even during snow storm they were quick and efficient and made sure everything arrived as expected.

Bradley provided excellent service for our Samsung refrigerator ice maker on going problem. Made sure everything was fixed right and explained everything so that we could do maintenance that would help decrease the likelihood of the issue happing again in the short term read more