- [ ] giving this place only one star is honestly generous. but where do i even begin??? i had a party of 13-15 people and i called the day before coming in. i spoke with jacob on the phone and even though reservations aren't allowed he said i can call ahead. he said i can call ahead at 5:30 ( my dinner was at 8:30 ) and then call again an hour before the dinner. so i do the same thing the next day, jacob once again answered the phone and he assured me that i would be able to have a table ready for my party. he even mentioned HE would let all the other hosts know about my party coming in. it's an hour before my dinner and i call one more time, this time another hostess answered, after i told her she said she's going to get a manager on the phone. after speaking with the manager she then told me that they aren't able to take my party because they don't do reservations, even though i was just calling ahead. i wish jacob would've told me that right from the beginning! she then proceeded to tell me that it would be a two hour wait. i eventually get there and i told the three hostess about my party. as they were trying to help me out i pointed out to jacob because he was the one who so graciously helped me out. after giving my name and number i was put on the waitlist. my friend and i were checking the waitlist and we realized it said for 2 people and not 15, i called right away. the hostess looked me up and told me my reservation was for 2 and not 15 i was IMMEDIATELY going to lose my mind at these people. i repeatedly told jacob it was a party for 15 and once again he messed up! the hostess got another manager on the phone and told me they were going to get a table together for my party. we put our drinks and food orders in. although it did take a while for all the food to come out (which is understandable), my friend and i didn't receive our salads and main meals until half an hour later after everyone else. it's time for us to pay the bill and we all split it. as my party is starting to pay the bill, we notice that the bill seemed off, after trying to do the math ourselves, i then come to find out i was charged FOR MY BIRTHDAY CAKE! my other friend who had talked to our waitress basically said that she meant to take it off but forgot and that there was really no way for them to fix or refund it because we were basically done paying. so instead they just gave us three yard house gift cards hoping it'll make up for it. i've never ever experienced such awful customer service from a restaurant. i always try to be kind to people who work in the restaurant industry but after today i could not believe what myself and my party had to go to. i don't think i could even bring myself to go here again. i've never seen such careless mistakes from the hosts all the way down to the waitresses. if this is the one bad review you see from this place let it be this one. im sad because everyone has hyped this place up and all the reviews look great, it's just unfortunate enough we had a terrible experience. read more