Yesterday someone hit my front bumper and scratched it up at the parking lot at work. Of course, they didn't leave a note taking responsibility or apologizing. Needless to say, I was upset. Because I take pride in the cars I own, and because my car will be going to my daughter when she graduates, having scratches and dents aren't acceptable. Anyway, I saw excellent reviews for Old Town Auto Body, and set up an appointment today so I could get an estimate for the repair. Irwin, a Collision Estimator, looked at the car. He asked if he could "give it a try" and make a minor repair, rather than a full one and see -- repainting the entire front bumper. I said, sure, give it a try. Less than a minute later, the scratches were all gone, and he said "it was on the house." I gotta' tell you, I was shocked, overjoyed, and I almost hugged him! I asked him if I could get him a cup of coffee, or something, showing my appreciation. Instead, he said to give him a good review on Yelp. Well, here it is. I'm so grateful and happy! He didn't have to do this, but he did, because he knows that I'll return, and refer others to him and his shop. Thanks Irwin and Old Town Auto Body! I'll be back! read more

I have been using Olde Towne Auto for over 16 years and have always received excellent service. No work is performed without my approval. I would highly recommend them. read more

Courteous, professional and communicative; wanted to start my review with some appropriately descriptive words of my extremely positive service experience at this first rate repair shop. Got rear ended on the George Wash Pkwy on the way to work, called my insurance company, USAA, they advised me of this body shop which is right across the street from my condo, talk about convenient! Patrick called me as I was driving to the shop and was waiting for me when I got there! An hour after my collision, my car was in the shop and my insurance company had everything coordinated for seem less service. Monday morning the shop calls to tell me all the work is done! I'm amazed since it was a bad rear ender and the entire bumper and under support had to be replaced on my Beemer, they got the parts in, painted and installed in less than a week! And all along the way they kept me informed and updated on the progress of work. Great outcome and service! read more

I brought my Honda Civic here courtesy of my USAA insurance after I smashed up the front in a fender bender. The good news: Olde Towne did a beautiful job with the cosmetics of it. The bad: I had specifically mentioned a rattling noise that had begun with the accident, and they agreed to take a look. Apparently they did not pay sufficient attention to that, if any. A couple hours after I picked the car up I noticed the rattle again. But by then I was already on a road trip, and several days later I was moving to another state for a year's sabbatical. In the interim I had no time to bring the car back to Olde Towne. So I still have this rattle that is driving me nuts (I notice it frequently when the car is starting or idling), and I'm going to have to take the car to another shop in NJ (and I suppose beg USAA to cover it), as if I don't have enough things to do to get settled. read more

These guys are awesome! They think outside the box to help save you money. We broke a clip on our front bumper, we thought it would need to be replaced. They fixed it in a matter of minutes with a simple washer. read more

Your car is in good hands when it comes to this place. I had major damage to the side of my car from a tractor trailor. I just got the car back over the weekend and it looks like it was never in an accident. Old Towne Auto Body had it for about a month. Throughout the month, one of the mechanics there named Pat, gave me an update at least twice a week just to keep me informed of what was going on. Every time he had to contact the insurance company about new parts they had to order for the car, he also would contact me. He was an all around nice guy. I did however after picking it up on a Friday discover that the back-up camera in the dash did not display a picture when put in reverse...it was just a black screen. Since they were already closed by the time I noticed it, I had to wait till Monday to call them. I made arrangments with Pat to bring it over in the evening after work. I did, thinking I had to drop it off and take the metro home...but no, they were able to fix it right there in about 15 min. So now the car is perfect and I vow not to go anywhere else if I ever need a repair again. read more

I've been in more than a few times for flat fixes. They have always been very professional and taken good care of my vehicle. The service is fast and reliable. Again I've only been in for flat fixes. read more

Went to Old Town Auto Body on a colleague's recommendation after I hit an object on the Beltway and cracked the bumper and part of the undercarriage. Decided to pay out of pocket so I was bracing myself for a high estimate, but to my pleasant surprise they quoted me almost $300 less than Caliber Collision. I brought my car in this past Monday (Irwin immediately ordered the parts after I signed off on the estimate on Thursday) and yesterday he called saying that the repair was all done! I went in this morning to pick it up after dropping off the rental car at the Enterprise location in the Sheraton just a short distance away, and it was so good to see my car back to looking like new after having had that part of the bumper taped up to prevent it from cracking or brushing against the wheel. What's even better is that they washed my car AND vacuumed the interior, at no extra charge. That was very kind of them! 10/10 would definitely recommend their services to anyone. read more

I was really pleased with my experience at Olde Town Auto Body. I had to take my car in for some bumper repairs after being rear-ended. The guys there were super professional and handled all of the insurance paper work. They even removed some extra scuffs and marks I had on my car free of charge! Additionaly they gave me extra touch-up paint and cleaned my car before giving it back to me -- not to mention the fact that my bumper looks good as new! I would definitely use these guys again -- finding them was the silver lining of the accident! read more

I always use this shop to get my car inspected. I have also used these guys for maintaing my cars and have had some body work done here. They are honest,fast,and reliable.I have complete trust in their opinions and have never felt overcharged. I highly recommend this shop!!!!! read more

HORRIBLE!!! My car was sideswiped and thought I would give them a try. I do know alot about body work since my ex used to own a body shop. When I got it back it looked like waves running down the door. I made them do it over and it wasn't much better!! There must not be any quality control or anyone that looks at the cars when they are finished. That would not pass even an amateur eye who knew nothing about body work. Glad I got rid of that car. It was painful looking at it every day. read more

We took our car here and got a quote for our insurance company. We also scheduled an appointment to drop the car off the following Monday. When we called on our way over on Monday they said they couldn't take us that week and we'd have to try next week. This seemed extremely unprofessional and was a significant inconvenience for us because we had already arranged for a loaner. The quote they gave us also seemed extremely high, they were quoting replacing parts that we did not see a problem with. We're both engineers and pretty savvy on what the car is supposed to look like, I think they were trying to make a buck because they knew our insurance company would pay for it. We were not impressed. I can't comment on their work but their business practices seem unethical. read more

I used Olde Towne Auto Body for the first time for my 2009 Genesis that had damage from rolling into a tree (another story). They were quick, worked well with my insurance company, kept me updated on the status at all times, and completed the work in half the time. I am picking up my car today and anticipate it looking "brand new," but I can't comment on quality vs. service yet! read more

Superb service, helpful and apparently honest.

After running into a pole in the garage at work, I brought our SUV here for the body work. We were going to pay out of pocket since the pole wasn't insured but decided to go through our insurance (USAA). We were thrilled to find out they were a preferred USAA shop and I can understand why. Dave and Pat in the office were friendly, curteous and informative. They made the process as easy as possible. I was able to drop the car off on Sunday evening and we picked it up on Thursday morning. They even filled my tires for me! Hopefully we won't need to use them again but won't hesitate if we do need body work again. read more

Olde Towne may charge a little bit more than say, Pep Boys, but as the saying goes, you get what you pay for. I brought my car in to repair damage after a fender bender, and not only did they finish ahead of schedule, they went above and beyond to make my car look amazing. One of my headlights was damaged from a previous incident, and I'd bought a new light to replace on my own, but hadn't gotten around to it yet. They put it in for me free of charge. Also, my repair required painting on the hood and front bumpers. There was white paint scratches on my back bumper from another previous incident, and they buffed that out for me as well (again, free of charge). Not only did they wash my car before returning it, they actually cleaned the wheels and hubcaps so they looked like new. The inside of my car was also completely vacuumed and wiped down, steering wheel and all. My car looked brand new when they gave it back to me, which is saying a lot because it was pretty banged up when I brought it in! I would absolutely bring my car here again. read more

I had to get my rear bumper replaced from an accident and USAA recommended them. I am glad they did. OT Auto Body did a great job. The color is a perfect match, bumper was put on perfectly, you cannot tell that the bumper was replaced. All the staff that I dealt with were professional, polite, and a real pleasure to work with. I highly recommend this place for any kind of auto body work that you need done. read more

These guys rocks ! I have been taking all cars to them and they always go above and beyond in service, 100% honest , 100% helpful ..I have and will continue to recommend them to all my friends. read more