My CF Canyon frame was damaged fairly severely by "chain suck". Frank fixed it pretty quickly and…read moreit was almost not possible to tell the damage ever happened. His workmanship is really outstanding.

I took my bike to get tuned up at a local shop (in SF) and they notice some damage to the underside…read moreof the right chainstay on my BMC. I searched out places to get repair and after checking with this shop and another one I decided on Spyder. I was so impressed by how quickly they responded, worked on the repair, and I am happy with work done. Totally responsive and helpful talking through the process. Biggest pain was driving down to Scotts Valley but the shop also offered to have me to do drop off in Los Gatos if that was more convenient.

Haven't used my bike in years. Bob was able to clean and tune the bike up so that my son can enjoy…read moreit a little summer!

I took my kid's bike for adjustment. Bob replaced a rear cassette cable and did all the gear…read moreshifters adjustment. Checked breaks and put a missing screw in the front derailler. We need more people like Bob in our community. (Now the issue is, the bike got dirty. It used to be clean for a year sitting in a garage and not being used). Thanks Bob, we will come again.

On time and very sincere! I recently moved and was looking for a new technician for my bikes, and…read moreit looks like I've found one. It took a little while to get on his schedule since it's a mobile garage, but the convenience of getting the bike serviced at home was really valuable. I'll definitely be using Dave again.

Please do not waste your time or money dealing with this guy David or his shitty service. Go to an…read moreactual shop! After our first appointment which I thought was a decent interaction, my bike started experiencing electrical issues which I believe was caused by either him or his assistant technician. After trying to schedule another appointment to diagnose the electrical issue and have some saddles installed, he gave me an appointment date multiple times for the 22nd, 30th, and then the again on the 6th of the following month which I confirmed for all 3 times! but was never put in his schedule nor honored. I was put off 3 times and had this appointment rescheduled on multiple occasions just to never even have it. As he blamed me for not clarifying whether he needed a specific part or not which was already discussed and not really even relevant for the other work needing to be done on the bike or for the already confirmed appointment times. His MANIPULATIVE & SELECTIVE MANAGEMENT STYLE, or just poor scheduling and communication skills will unfortunately never have me return to receive his services. Also, the oem part he claimed I needed and used as his excuse to not schedule me for, was up charged because he thought I was unaware of motorcycle repair or parts pricing. So again, don't waste your time or money dealing with this unaccountable D bag. Go to an actual shop. Pay for more Professionalism.

I've had my e-bike serviced there many times. I drop off and pick up later. Repair quality is…read moreexcellent. Highly recommended.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

I recently wrecked the aluminum drop out on my carbon fiber road bike (Kestrel Evoke SL). After…read moreweeks of searching and many dead ends, I finally found RR Velo. Edgar is a carbon fiber craftsman. He's been working carbon for bikes for fifteen years (at Calfee among other places). I drove down to Watsonville to meet him (I'm in the Bay Area). I was impressed and decided to leave my bike with him. I picked it back up seven days later. He replaced the aluminum drop out with a similar one and reworked and repainted the carbon fiber on the seatstay and chainstay to accommodate the new dropout. Total cost $450. I road the bike up Mt Tam yesterday and Mt Diablo the day before. Perfect! Thank you, Edgar.

I sent my Specialized carbon frameset in over a year ago to repair a damaged downtube. Edgar was…read morevery prompt in responding to my repair form request and promised me a two week turn around. I sent my frameset in and they were very prompt and courteous to let me know that they received it. They also requested the remainder of the total repair bill within days, so I was excited that it was done! Well, they never shipped me my frameset. Edgar kept giving me excuses and said it was on its way. Now he will not respond to my phone messages or e-mails anymore. I even left this review many months ago but he somehow had it removed. I'm posting this to protect the next person from not only losing their favorite bicycle frame, but your money too. I'm now out $400 AND my frame. Isn't that basically robbery?

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

everyone is very helpful, and generally nice to the customers. will keep going there…read more The service guy is very very thorough would highly recommend

Our family made a 30-minute drive from Los Altos to the Los Gatos store on a Monday (today)…read moreafternoon, fully intending to purchase a cargo e-bike for daily school drop-offs. We have purchased Specialized bikes for 30 years, so we came in ready to buy and simply needed basic staff assistance to test the fit. When we arrived, the three employees on the floor were occupied with other customers. We waited patiently for them to finish. Once those customers departed, our family was the only one left in the entire store. We waited an additional 10 minutes, yet none of the three employees greeted us, made eye contact, or offered any assistance. It is impossible to accidentally overlook an entire family standing in an empty showroom. Making a dedicated trip to a **direct Specialized store** just to be treated as if we were invisible is beyond unacceptable. This isn't just poor floor service; it is a **complete failure by management** to enforce basic retail standards or foster a welcoming environment. **Train your employees.** There is absolutely no excuse for this level of sheer apathy. Because we could not get a single employee to speak to us, we walked out. **Do better, Specialized.** We will be taking our business to a bike shop that actually respects its customers.

I highly recommend Click Suspension and the owner Mike. He is very polite and professional as well…read moreas knowledgeable. I am super happy to find a shop in town where I can service all my suspension needs. Now I don't have to send them in to the manufacturer or deal with unprofessional bike shops. Check out their webpage. It's very well organized and gives you basic pricing for a multitude of services which is very helpful. I feel like the pricing is very reasonable.

Did what I asked and got it done sooner than he commuted to. Friendly person with good…read morecommunication. The bike runs like a champ.