Highly recommendtheir Fish Maw Chicken Broth!! Love how clean and spacious it is in here, one of…read moreour most frequented spots after playing sports!

Compared to other pay by weight, hot pot places this one might be one of my faves. The have some…read morebroth here that they don't have at other places and the flavour level has more depth. Quality of ingredients was pretty good and the place was clean and tidy. Price point is pretty much the same as Big Way, Da Tang or Piping Hot

Big Way has something for everyone. Inside, the space is a little small. The area between grabbing…read moreyour items to the tables is pretty tight so it can affect your meal if you want your space. Although there's usually a line, the turnover is relatively quick. After checking in, staff gives you a breakdown of what's next. You grab whatever you want and it's all by weight - they have various meats, veggies, and seafood options you can add. What I like is that there's a bigger selection than other malatang spots. After selecting what items you want, you then select the broth that you want your items cooked in - they can be in broth or done dry. I really liked the dry spicy tomato dry pot. It wasn't super spicy and full of flavor especially because it was a dry pot. At the end of the meal, there's also free ice cream cones!

Best lunch deal in town! Build-a-hot pot concept is really like a Chinese style bowl of ramen…read morecustomized to your taste and desire. With a generous portion of beef slices, bouncy fish balls, seafood and veggies, my bowl weighed in at $18. Free mango beverage and ice cream too. Service was excellent - they even gave my sister a piece of cake for her birthday!

A decent hot pot spot for what it is. It was extremely busy when I arrived, so I would recommend…read morejoining the online waitlist before heading over. They have a huge wall of hot pot ingredients, along with several fried options, which makes the experience feel a little more unique than similar build-your-own hot pot spots. My main complaint is that many of the ingredients are frozen and sit in icy water. Since everything is priced by weight, the extra water may make your bowl heavier than expected. There is a solid selection of soup bases to accommodate different tastes, and the bubble tea with pearls was decent. My broth was rich and creamy, but the ingredients themselves were fairly average. I would avoid the roe-style items, as they seemed to be blended with less expensive fillers and had a firmer texture rather than the soft, satisfying texture you might expect from roe. The sliced meats were also average--nothing particularly wrong with them, but nothing memorable either. The ice cream at the end was cute and a nice touch, especially for children. Overall, this is a decent budget-friendly hot pot option, but the ingredient quality and pricing-by-weight setup keep it at a 3/5 for me.

Came here for the happy hour deal. Two hot pot happy hour combos came out to be a little than $40…read morefor two people. We were able to get a free bubble tea by spending more than $20 as well as 2 free taiyaki ice creams. For the price, the amount of food is really good. The bowls were huge and very filling. The staff were friendly and helped us with our order. When we entered at 2pm on a Wednesday there was hardly any people. But later on there were quite a bit. It was decently lively inside and not too loud. The food itself was pretty mediocre. We got the lamb combo with spicy broth and the pork combo with regular broth. Both were okay, but not particularly great. The restaurant does have pay-by-wrigfhr offerings as well and that selectoon looked really good. There are a small range of dip sauce options on the side. The taro ice cream in the taiyaki ice cream was really nice. It doesn't seem like you can pick flavors, but it's free so no complaints. The taiyaki was very hard and dry. It was probably made a while ago and not fresh.The bubble tea was alright too, not spectacular.

Came here on a weekend at noon. It was busy but managed to find seating for 5 before the afternoon…read morerush. We were greeted despite being mostly self-serve. They had a wide selection of ingredients to choose from. I love my seafood and meat balls but there were some unique ones that I don't often see sold at supermarkets. My favourite of the ones I've picked had a salted egg yolk filling. I went with the collagen bone broth which was flavorful but not heavy which is perfect for me. Servers brought out ice cream when our group had finished eating. The flavor that day was chocolate. It was a nice light dessert to finish off our meal. Overall would return again!

It's okay. Other locations are better. Soup wasn't that hot, some different kinds of fish balls,…read moreless of other options. Service is eh, mostly run by young persons the weekend we went. Paid parking.

The entire experience was amazing starting with our server Luna and her team. The food was…read morefantastic because there are so many sauces options to create your own delicious meal to ones personal tastes. We got to see a magical dancer change faces in a mysterious and delightful way amusing all from toddlers to seniors like me. Of course, birthdays are always celebrated in a special way. Now I can't wait to go to Haidilao near my home in L.A.

Food 6/10 Service 5/10…read moreAmbiance 8/10 Ok so we finally checked out this restaurant after walking past it multiple times in the last 4 years. There was a $19.99 AYCE lunch special so we thought this is the best way to try it. The service was only ok.... The waitress we had seemed distracted and did not honour any of the special hacks we tried.... Also they seemed disappointed we were only interested in the AYCE basic which didn't include the sauce bar. We were disappointed as well that no sauces came at all with this special.... I am like hold up....sauces is the best part of hot pot. Anyways we asked just for soy sauce and they said there was a charge for that as well... at this point I am ready to get up and leave... seriously???? No sauce bar and charge for soy sauce???? WTF? The food is fresh, delicious and generous portions but everything else was disappointing and lacking here. I knew there was a reason we held back trying this place. Maybe their regular menu is different but I don't recommend their AYCE $19.99 special.... Doesn't come with any sauces and the charge of soy sauce says alot to me about their service mentality.... Never stepping into another Haidilao again.

Service 3/5 Quality of Protein 4/5…read moreCondiment Bar/Snack Bar/Self Serve 2/5 Side street parking and backlot parkade available My friend is a VIP here so clearly it's one of his go to hot pots. It was my first time here, as I was on a recent hot pot spell. We came here for dinner and it was under $60 a person with drinks. I wasn't wowed with the broth or protein, it was just allot of protein. The snack bar was rather limited and the items were barely warm. Desserts at the bar was below average. The quality of the unlimited drinks was the highlight (non alcoholic). Not running back.

Horrible much better hot pot places. Server does not explain anything on how long to cook each…read moreitem. You can only choose 2 broths. The self serving area for seafood, vegetables seemed very unsanitary and not food safe. Disappointed with this dining experience.

The selection of food here is great! They have both fatty and lean slices of beef, a number of…read moredifferent veggies, and lots of unique fish balls and other seafood items. The restaurant is clean and spacious plus very conveniently located. The sauce bar had fruit and plum juice, which was a nice bonus. I got the chicken soup base and it was pretty good. I think it could have been a bit more flavourful. Also, food took a while, and I noticed that they had chopped up my veggies before cooking. While it wasn't a ridiculously long wait, it did take a while despite there not being many customers. I do feel like the service and ambiance was lacking a bit. While I was there a bit later in the evening around 8pm, one of the workers started vacuuming, and from reviews it seems like they do free ice cream but I was never offered or made aware. I'm not sure I would come back since there are better options in Richmond. Other fast food malatang spots have better service, consistency, and speed. Not to mention this spot is actually more expensive than Big Way at $19.90/lb!

Sesame peanut sauce was really creamy n good. So much better than a lot of restaurants dandan…read morenoodles. The chicken broth however was not good

I had been to this restaurant but it was a long time ago. However, i noticed the qualitis have…read morechanged. I visited the restaurant the 2nd time last night. We ordered 2 set hotpot dinner. One was the fatty beef with pork bone brother and the other one was the Chicken thigh with pork bone broth. The bone broth was average. Regarding the meat, fatty beef looks average. however, the chicken thigh still had ice when the meat was brought out resulting with a lot of water on the plate soaking the meat. The meat was very soggy and fell apart. Overall, i think the quality and price are quite average. the service was acceptable as well But i have to say their milk tea is good though

upon entering, the first thing we noticed was the strong smell of gas. it lingered in the air,…read moresharp and a little unsettling. the restaurant also felt unusually cold, with little ventilation, which made the first few minutes uncomfortable. once the boiling cauldrons started, though, the room slowly warmed up and the chill faded, though a few in our group mentioned mild headaches early on. the space itself was bright and lively, filled with neon light and movement. reflections bounced off the tables and walls, giving the room an almost electric energy. servers moved constantly, weaving between tables, and the place filled up quickly with conversation and steam. menus were large, simple to read, and easy to follow. dinner included a drink, milk tea, yakult tea, or green tea and a dessert choice, either a fudgesicle or a revello style ice cream bar. the sauce station wasn't as extensive, but did have fresh minced garlic, sesame oil, soy sauce, vinegar, chili oil, cilantro, green onions, sesame paste, rows of fresh ingredients and condiments let diners mix their own combinations. the sauces were flavourful, versatile, and worked beautifully for dipping or for stirring into the soup. each broth came with a generous set of ingredients: chicken ball, fish tofu, fish ball, corn, enoki mushroom, fried bean curd skin, lotus root slice, tomato, napa cabbage, quail egg, and a prawn. the bowls provided were small, so we learned to transfer ingredients from the large serving bowl into the pot, and later use that larger bowl for the soup itself. parking was free but limited, tucked under cover next to cm chicken in the newmark building. overall, despite the initial gas smell and cold temperature, i enjoyed the meal and the interactive experience. once the pots started bubbling and the table filled with colour and steam, it became warm, lively, and satisfying, the kind of place where flavour makes up for the flaws.