As you can see in the pictures, this is the result of the last grooming for my dog. Pictures were…read moretaken during our afternoon walk, after I picked her up from this place. Naturally I went back to raise the issue but all the communication had to be done by email. The manager of this place NEVER apologized for this issue despite the communication that we had, and of course no credit for the money spent. Would you go to a place where they can make this kind of mistakes and have no sense of responsibility for what they can do? I wont return for sure.

My usual petfood place closes at 7 which i find out today at 7:08 :(…read moreDid i mention I used the last of my pet's food last night? And that he eats a super premium kibble Orijen?!? Well, like a ram in the bush for Abraham from The Lord, Natural Pawz was 3.2 miles away and open till 8 (thank you Google - sometimes only the G will get it done) Entered the store and the employee working, Geoffrey, was the bomb diggity awesomeness and helped me. Not just to find my food I needed but a little extra above and beyond with a personal problem. So professional and understanding and knowledgeable and not even for a second throwing shade I showed up during pre-closing. Turns out they have a loyalty program too and my 13 pound bag here was a few dollars less regular price than my other home store. Okay then NaturalPawz, u have earned our business!

Review Title: Dangerous Defective Product, Overcharged, Zero Accountability, Avoid at All Costs…read more I am extremely disappointed with Petco and will never purchase from them again. I purchased what was advertised as an insulated outdoor cat house for an outdoor cat. Not only was I overcharged by $45, but the product I received was completely defective and unsafe. The structure had sharp, jagged edges, and I severely injured my hands while handling it. This is a serious safety hazard for both animals and people. My cat will not go inside it at all, which tells me everything I need to know about how unsafe and poorly constructed it is. An insulated outdoor shelter should provide protection and security, not danger. I immediately contacted Petco and provided all required documentation, including purchase date, delivery date, and clear proof of the defect. I also contacted corporate three separate times. Each time I was told someone would call me back. No one ever did. Instead of taking responsibility, Petco told me to contact the manufacturer. That is unacceptable. I did not purchase this item from the manufacturer. Petco took my money, Petco sold the product, and Petco delivered it. Responsibility does not get passed off when a product is defective and dangerous. Petco claims to care about animal welfare, yet they sell unsafe products, overcharge customers, and then ignore serious safety complaints. This demonstrates a complete disregard for animals and for the people who care for them. I am posting this publicly so other customers are warned. If you value your pets and your safety, do not buy from Petco. If you want a company with outstanding customer service and accountability, buy from Chewy instead. The difference is night and day

My pet just disappeared on me again. Where did my Petgo?…read more This is the Petco on Wirt Road, and it's a little smaller and right next to a Kroger, and it's useful because it's right on the way home from the gym for me, so I come here now and again and will continue to do so, usually when there's a pet emergency because for regular pet stuff, Walmart or HEB or even some local stores are much cheaper than Petco and Petsmart. In any case. It works out well and I'll probably come here in future as well, although it's a little expensive. And by a little I mean a lot. They were wonderful for a return we had to do today so I'm increasing it.

hi, let me start this terrible review off with something that happened to my dog from buying from…read more My dog got worms and diarrhea and was very sick. He later died but before that I also got a grooming for him. It took about six hours, they did a terrible job. They almost cut off his ear. This is my review and I also saw them kick Out three boys for no apparent reason.

We love shopping at Carter's pet market because we always find exactly what we need for our dog…read moreBobo. The times we have been here the staff is extremely kind to us and very helpful. One time, though I went in the morning and I saw a new face while I was checking out and this person was not very kind to me, but I assumed they were just not having a great start to the day so I shook it off but other than that, I would definitely shop here still! So check this place out if you're new to the Houston/memorial area I guarantee your dog will love it.

I initially came in to look at the pets and asked questions about a bearded dragon. The employee…read moreworking that evening responded with a very poor attitude, as if she didn't care to help or sell anything. When I asked basic questions, she acted like she didn't understand me and offered no useful information. When I asked about prices, I received little to no help. I left the store and went to my car, but decided to return because I needed a birthday gift for my brother, who was excited about getting something special. I told him to ignore the attitude and just focus on what he wanted. Unfortunately, the service did not improve. When I asked the cashier for help, she simply said, "The girl who's going to help you is standing over there," and made no effort to assist. The other employee I was directed to was also unhelpful and uninterested. To avoid any further issues, I told them not to worry about it and decided to purchase the bearded dragon anyway, along with a cage. There was a promotion for both the animal and the cage, but the cashier acted as if she didn't know how to apply the special that was going on for members or didn't know what she was doing. During checkout, the employees made comments between themselves that were clearly unprofessional and uncomfortable, and I understood exactly what they were implying. I chose not to argue because I just wanted to finish the purchase and leave. Both employees had their name tags flipped, and the receipt does not list their names, so I was unable to identify them. I will never return to this location, and I 100% do not recommend it to anyone. If you do not like your job or helping customers, then customer service is not the right field for you. This is the location of the place I went to around 8:00 pm on February 4th, 2026 9718 Katy Fwy Houston, TX 77055 United States

This location is my favorite Petsmart. It's clean, organized, friendly staff. I take my mom's…read morePomeranian to get groomed here with Brenda. I like being able to book appointments online without actually calling anyone. Reasonable pricing. This location also has boarding/day care. I love getting Simply Nourish dog food only sold at Petsmart.

I dropped my cat (named fatty) off a week ago. Nourish has a solid check in process, they really…read moretake care of the cats, they do a great job updating me about the cats and I swear fatty was better brushed when I got him back than when I left him. This staff goes above and beyond, I will be leaving him there again!

They did an excellent job taking care of our cat. They sent us daily pictures of him. We were…read morecompletely satisfied with their service. We recommend them and will use them again.

I have never found the employees at this Pet Supermarket to be particularly friendly. Despite…read moreshopping here occasionally to buy food for my feral cat colonies and rescue cats, I am rarely greeted when I walk into the store. I have walked in many times and observed the employees gathered in conversations opposed to greeting customers. On my most recent visit, a 32-pack of Friskies was displayed with a $19.99 price tag underneath it. When I checked out, it rang up at $26. I pointed out the discrepancy, and instead of addressing it right away, I was left waiting while other customers were checked out. There were two employees present, and it seemed that one could have assisted me while the other continued working the register. Instead, I stood there waiting, unsure what was going to happen. Eventually, the employee who rand me up brought up a 24-pack that apparently matched the advertised price. The whole situation seemed to be an inconvenience for the employees, so I ultimately said, "Never mind." Then, I mentioned that the Pet Supermarket on Richmond, which recently closed, would have simply honored the displayed price. Jennifer responded, "We're not that store." My reply was, "No, you definitely are not." I shop here to buy food for animals that depend on me, and good customer service still matters. Unfortunately, this store consistently feels indifferent toward its customers. Pet Supermarket, you closed the wrong store. Time to hire people who actually look like they enjoy their jobs at a pet store.

I prefer the Penthouse Pet Supermarket which is where you can hire famous glamour models…read more This is interesting because it's a lot different to some of the other pet stores we go to, with a few different product options and surprises, but it is similarly overpriced, much like Petco. I have a lot of cats to feed so I go to a lot of pet stores, overpriced or not. If it was cheaper, I'd come here regularly, just for a little variety. If you are into variety for your babies, and trying different products, would you like coming here. There are good and bad things about it, but because of price I couldn't give it more than three.

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

Got my dog a nail trim here. They were very loving towards my elder dog. I did call to book and had…read moreto schedule in advance.

I need to get my kitty's nails trimmed but I don't want to drive all the way out to Houston Humane…read moreservices just to save a few dollars. I called Petco to find out their process. Grooming services answered and they were very polite. Gave me the information I needed. Today is Saturday and she said they can do nail trim up until 5 o'clock because the grooming services closes at 5:30. I don't remember the exact amount she quoted but it was less than $20 for a nail trim and have to bring proof of current rabies vaccination. I'll update the review after we get my kitty's nails trimmed there.

Zero stars Robin (pink hair ) was horrible went in for a fish it's my home store. When she walked…read moreup huffing and puffing made sure to fix the ladder before even acknowledging me. Sat down and didn't say anything I pointed to the tank I wanted and then mentioned a few tanks had multiples of fish dying, and most tanks showed signs of ick, fungus and etc. stood up and and said well I just got here I don't know anything. I reiterated I'm just pointing it out. Just as well the mice have ringworm. She slammed the ladder around to walk away and said well guess what you can't buy anything Everything's closed off. Then continued talking rudely to me . As someone who works in customer service this is not ok, I was having a great time visiting Siren and Dee Dee. I normally visit frequently but today that will change I left my Merrick dog and cat food with toys and walked out as she still continued to fuss. Totally unacceptable. If I could give zero stars I would. Just a heads up the mice had ringworm and majority of fish in tanks had ick and or clamped fins. Let's not forget all the dead fish that were in the tanks . Yes I am fully aware it happens but in my history with Petco it's policy to remove the deceased fish. Just like it's in the policy to greet and connect, engage with customers.