I give this particular location 2 stars. There is no 2.5 option.
The service i received tonight was horrible. I am a very, very regular customer of yogurtlands. All around the valley. I LOVE yogurtland. More than menchies, pinkberry, and all those other lameo chains. I mainly go to the yogurtland on ventura and encino, but, this is my second option among others but all i have been to have been pretty much up to the same standard and offer the same things. But this tampa and victory location, and the service i received from Lithabeth. Was awful.
I walk in. She sarcastically says hello, and i have to ask HER for sample cups. She gives me two (usually employees give 3 to 4) and i wasn't even upset about that.
When i get my yogurt, i like to swirl condensed milk around my cup before adding yogurt. When i saw that it wasn't out front with the toppings, i ask Lithabeth for condensed milk. She hands to me an almost frozen condensed milk, which was almost empty.
It wasnt pouring out due to the temperature, i banged it a few times in my cup, and a huge glob came out. Preventing me from doing my swirling. Which then kinda bothered me. I decided if i left it on its side, it would help to get it defrost and then to enable easier pouring. Lithabeth saw me do this.
I go get my yogurt, and come back to find the condensed milk removed from where i had put it (mind you, normally, the condensed milk is kept with the toppings) and then i was like, what the hell?
I ask the girl, Lithabeth, for the condensed milk back. By that time, she had stood it back up, and any progress that was made had setlled back to the bottom.
I told her of the issue and asked her if she could either replace the condensed milk bottle, or add a little bit more so i could top my yogurt. She told me no, she can't do that. (Ummmmm, you have a never ending supply of it - really?) That put me off. Then i asked her for the container back so i could show her the issue and why i had it on its side. She said, she removed it from where i placed it because she didn't want to get the condensed milk on the counter and make a mess. (Ummmmm, all the toppings end up on the counter, and that's why its YOUR job to clean it up. Not my problem. I'm the customer. ) at this point i was frustrated and told her to just give me the bottle. FIRST she thought SHE could magically defrost it, and held it to the side how i had it, and told me it was going to come out. I tried, and nothing. I asked her for the bottle again.
This time, she gives it to me, and watched me the ENTIRE time i put other toppings on my now melting yogurt. She went down the whole line with me, making sure i didnt place the condensed milk on the counter. (REALLY LADY?! ARE YOU NEW, or OCD ass crazy??) So, i go to put the condensed milk and again, GLOBS not a nice distribution at all. I say to her, "see what im saying?" She rolls her eyes, unaddressing the issue. then takes the bottle and proceeds to put it back in the, in what i will assume is the freezer.
At this point, im just apalled by the service i received and go to pay.. i ask the gentleman at the counter if the girl was new, and he told me no. I let the gentleman know i did not like Lithabeth, or the setvice she gave me. I explained i have been coming to their location for a long time and this is the first time i have left unhappy. I said that she should learn how to treat customers and left.
LITHABETH, if you ever read this, remember me, because i wont forget you. If you work in retail, food service, or any type of customer service position - your priorty is your customer. Not what you DONT want to clean up. You're rude, and you shouldn't serve customers with such a bad attitude.
I never take the time to write reviews like this unless i am extremely happy, or extremely dissatisfied.
Unfortunately, tonight, i am dissatisfied, and with half melted yogurt.
Couldn't have given me a new bottle. snooty. Rude.
I will never come to that location. I will drive the extra distance to encino. read more