My husband got Ray Bans in July. We were on vacation,when we got back I was wiping them and notices…read moreCrack from where metal part is and kind of rounded to the top. Very annoying, plus they were new release over $200. We went back few times to that store(Dulles Mall) there were not open. Today I tried my luck and found young man working. Explained what happened, he said you didn't purchase warranty. I said "I know" but really look at this cracking is from metal,it must be to tight. They were not dropped I said,then this would be different problem He then went on giving me new pair and will report those as factory damage as they truly are. Hope this pair hold up. He was very nice young man not because he give me new pair. He understood the problem and satisfy me as a customer. Thank you Tony 771759 And yes I got warranty this time.

Bought a pair of Ray Bans and was talked into getting the warranty. However, when I returned to…read moreredeem the warranty, the store told me that I had been misinformed regarding the terms. Instead of making it right in any kind of capacity, the store clerk was rude and dismissive. I walked away frustrated. I go to brick and mortar stores for quality customer service. If I can't get that, there's no point.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

Delightful customer service interactions with professional, yet down-to-earth staff, also stellar…read moreframe selection. They have the ability to cut lenses in-house, huge plus. It's always nice to be able to support local businesses that deserve it!

Super local businesses! Peter and Mary are extremely…read morehelpful! I broke my og frame, so calling everywhere to see if that could cut glass same day, I found this wonderful place. While waiting for them to cut lenses Peter gave great recommendations to a Nepalese joint! And then upon returning to pick up my eye ware I saw a pair of sunglasses and they were able to put my prescription in them. I can't wait to come back and try on the sunglasses when they're ready! The whole area is magical. From the pie joint to the eye glass joints!

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

I see you OptimEYES!…read more Dr. Mohanan did my eye exam back in 2018 and left a great impression on me with her care and treatment. So of course I did my annual eye exam in 2019 with OptimEYES and received the same treatment I did the year before. Who knew an eye exam could be easy and flawless? I also needed new glass frames and Antonio swooped in and helped me pick out a pair that was stylish and comfortable. His patience and explanation of frames made the process stress-free. Ashburn is in great hands when it comes to eye care thanks to the people here. Keep an eye on them (pun intended)!

My visit to Sunglass Hut was brief--but remarkably effective, thanks to Sereen…read more She had an almost instinctive read on what would work for me and wasted no time pointing me to a pair that felt spot-on. No upselling, no guesswork--just sharp judgment and confidence that made the whole process effortless. Beyond that, she brought a level of ease and professionalism that made the interaction genuinely enjoyable. It's rare to feel that kind of connection in such a short window, but she made it happen. Equally impressive was the rest of the team. Despite a busy store and steady flow of customers, everything ran smoothly. The staff handled the crowd with composure and coordination, never letting the experience feel rushed or chaotic. In and out in minutes--but the impression was lasting. The prices here are very reasonable considering you are in a store that primarily sells premium brands - This store even does pricing right. My hat is off to this place hands down.

This store is perfectly located, easy walk from the parking lot. The staff are basic friendly, they…read moregreat and provide their opinions. We came here to replace a pair of sunglasses that has reached its retirement. There were some great sales going on, not sure if it was for Mother's day or just to get old inventory out. We bought 2 pairs, but I ended up returning one the same day. I did ask for a brand new pair, instead of the one sitting on display. I'm not sure if she actually gave us the "new" one from the cabinet or the display one. But either way, we were happy with the one purchase we ended up keeping.

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I have been going here for 3 years and I have always liked it. I just went back in April when my…read morevision went a little blurry and I went to see them. The staff is very nice and caring. Their service is quick and professional. Dr. Azizaladin is amazing. I really think she is one of the best eye doctors I have ever met. She is caring and very attentive. She listened to my issues from a car accident where a neuro ophthalmologist missed what she saw which was in line with the vision therapist. She gave me a very clear explanation and also offered a follow up to see if my eye sight is improving. I would recommend her and her staff to anyone.

We arrived on time and they already had our insurance information so we checked in within five…read moreminutes. We waited for less than 10 minutes and the doctor came and took the patient in for the eye exam which was quick and painless. They were pushing hard to get a contact lens exam done for approximately $150 which we passed on for the time being. Checkout took longer as we had to wait for somebody to check us out. They tried to sell up some more stuff before we could pay our co-pay and leave. Net net, not a bad experience..

Has everything you need!!! I wish they put more clothing stores like H&M, Nike, and Vans but they…read morestill have nice options.

Decent outlet location, but I hate backtracking. I walked the entire length then had to walk back…read moreto get to my car. I'd rather there be two paths or a circle so I didn't feel like I was backtracking. It was also close to 100 degrees in April, so that was unexpected. There were lots of stores here and I checked out what they had, but nothing caught my fancy that was worthy enough to try and figure out how to pack to get home. That's the bummer while shopping on a trip. These outlets are probably better if you have a particular store in mind or just want to get some steps in while shopping. Or hit the food court (I didn't visit)

Stylish boutique with a truly unique selection of frames you won't find everywhere. The staff is…read moreclearly knowledgeable and passionate about helping you find the perfect fit. While the personalized fitting approach wasn't quite my style, it may appeal to those who appreciate that level of hands on service. The main floor of the shop has unique purses, bags, jewlrey, and nonperscription readers with the optical service upstairs.

From the moment I walked in, I felt uneasy and less excited about the place. The interaction was…read moreless than warm or friendly, and without knowing my purpose for the visit, I was told to go upstairs where I would then be helped. I sat at the counter on a stool looking into a room filled with frames that I could not touch or look at closely. I was asked for my script. I told them it is at home but I would bring it when I found something. They told me it is impossible to know what to show me without it. I did tell them I have an astigmatism, a high script, I am nearsighted and I have worn progressives for many years. Still, I was told they needed a script which I found weird unless I was buying a pair. Since, I was not allowed to browse or try on frames on my own, (which felt odd since I am old enough to decide what I like on myself) it was hard for them to hone in on a frame style I wanted. So I showed a gentleman photos of styles I liked and explained that, as an art teacher, I wanted something functional but funky. He continued to show me frames he personally liked on me, including $800 Swarovski crystal frames that were completely impractical for my work. I was repeatedly scolded for not bringing my prescription -- at least seven times -- despite explaining that I was there simply to try on frames and narrow down my options. In 40 years of wearing glasses, I've never experienced this level of insistence or condescension by a sales person or a business owner. When Paige said, "How do you expect us to help you, when you come half prepared?" That comment was so shocking, that I got up and left. With no other customers in the store, there was plenty of time to find something I loved, and I would have run home to get my script. I was excited to try on frames here, since they had such a huge selection. However, I would never recommend to anyone because of the high pressure sales tactics, condescending comments, lack of professional service given. Had they been kind, listened to my requests and/or allowed me to look around a bit first, I might have given a higher score.

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.