Zaxby's has been one fast food go-to for Sophia and myself. Most of the times we've came here, orders have been good and filling. Let's see how things have been since the last time I did a review. For all our visits, we ordered food via drive-thru. The process has always been fast and efficient. Every time, they greeted us hello while taking orders. Mostly, we've ordered chicken finger plates, but sometimes select their salads which are pretty good. Just recently, they created chicken wraps (choice of chicken bacon ranch, buffalo blue and asian zensation). We both chose chicken bacon ranch, which was full of protein and veggies. Very good stuff. When I said the wrap was full, it was definitely full. I did have fries as part of a combo so it definitely helped to get me full for the afternoon. Once again, Zaxby's came through. They will continue to be an option for the both of us. Till next time :) read more

Chris is awesome! so is the peach sweet tea. I would definitely order from here again!

This one is near my job and every time I order lunch it is spot on. Freshly cooked each time. The sweet tea is hit or miss. Never had a bad fry or chicken tender. This location does it right rack and every time unlike the one in Chesapeake near my homey read more

First timer at any Zaxby's. First impression of this representative of the franchise is that the dining room is attractive and clean; service at the counter friendly and courteous; and the Nibblerz chicken tenders sandwich sliders with Zaxby sauce, pretty much average in taste and overall appeal. Reminds of Raisin' Cane chicken tenders, but not quite as large, nor as good. Their self serve Coke soda machine was working fine. The crinkle cut fries, crisp and a tad salty. Bathroom clean enough. Wouldn't rush in if I saw another one and was hungry, but wouldn't avoid it either. Call me old fashioned, but I prefer real chicken with bones and skin to any of these processed chicken food alternatives. read more

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the worse place to order dried food doggy fries asked for a replacement the people were rude asf this is the nastiest place in Newport News do not eat here the drive thru lady is so nasty the workers are nasty read more

Let me begin with I had Zaxbys from this location years ago when they first opened, it wasn't the best experience then. I was convinced by a family member to try it again- it had to be a fluke. Well I was wrong they're great. I had the 3 piece chicken strips with fries and toast combo- so scrumptious. The tenders were so perfectly cooked and the Cajun seasoning from this place is so good... like seriously why don't they sell it by the bottle like some other chains.?! Pro Tip: Anyway you can't go wrong with the tenders and that sauce- better ask for an extra sauce too cause it's yummy to dip the fries in. read more

Zaxbys - Three piece tenders, fries and toast combo meal - Fast Food Near Me - Newport News, Virginia

I had my food delivered. Three items were missing from my order. I was told that I could come and get the items on a different day. I feel the items should have been delivered. I caught the flu and was unable to do so. The salad in the order was wilted. I was very disappointed. I'm not used such awful service from Zaxby's. I had always been a big fan of Zaxby's. This was my first time ordering delivery from this location and I will never do so again. read more

Can we get less than a star? If so, this place gets it. Traditional sticky floors are matched with employees who are put out by taking your order. While there was no one in line, I waited the better part of 15 mins for my order which, by the way, was eventually placed on the online order shelf for pickup. The drink machine is out of most of the choices, ALL condiments and plastic wear are kept behind the counter. With the extensive amount of places to get chicken, this place is on the bottom of the list. read more

Not my first time going there, but it'll be my last. I went to the drive thru, the girl was not in a happy mood which led her to talking very fast so I could not hear her. I told her chicken finger plate with no drink, proceeds to give me a drink so I was like okay well maybe she charged me anyway and it was my favorite kind of drink so I took it, drank out of it, then proceeds to ask for it back. I told her sorry but I already drank out of it. She gave me the most stank ass face, chucked the food at me and closed the window in my face. I'm sorry, but you gave me the drink which means if you want it back, it goes in the trash? Because I've worked in food services and you can just give someone something that you gave someone else? Anyway, got home, and there's a wod of hair in my funnel cake that was clear as day. So thanks I'm not hungry for that. At least I got a free drink? But I was really looking forward to that funnel cake. And the Texas toast was doughy as shit. It was even bread. It was like dough that just so happen to imitate bread. I just don't understand why she was so mad at me for her mistake? I'm sorry I shit in your corn flakes cause you gave me a drink? read more

Zaxbys - Funnel cake with hair - Fast Food Near Me - Newport News, Virginia

Staff was nice. Food was abominable... worst chicken I've ever had. All the meals (different things) tasted bad. The nuclear wings were not even considered medium at most REAL chicken places. read more

I stopped going here about 6 months ago. Previously I had been going probably once a week. The food started declining in taste and the chicken wing dinner got to be really smaller. Yesterday out all morning on errands I didn't want a burger for lunch and wanted a salad. I got the blue salad with fried chicken peices. The chicken was hard and super super dry. It definitely didn't taste fresh. Tasted old. The salad greens were pretty old tasting too and very warm.I kept pulling big peices of brown lettuce out and discarding it. There were a few bits of blue cheese crumble, overall it was so bad I just threw it away. Poor quality even for a fast food joint. read more

Zaxbys, If you follow me you know i dont give major chains more then 3 stars. Reason being is people are going to the major chains no matter the stars. Just look a Mcdonalds, wendys, pizza hut. So stars for the major players dont matter. So why am I giving these 3 stars away like texas toast, because i just had them for lunch, and I want to give a review. I order the number one, which is a 3 piece, toast , side, and drank. Nothing hard, nothing difficult. I received my food, paid the monies, and pulled over to devour every morsel. I was slightly dis appointed my food was like 8 dollars ( which is high as gas if you ask me) and my chicken was small. I just was expecting more food for 8 dollars. I will say the food was fresh, and the food was good. I am just fat, and more food for my dollar. Its safe to go there, and i am sure you will enjoy your self. read more

Zaxbys - Fast Food Near Me - Newport News, Virginia

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If I was just reviewing the food, it would probably get 4 and a 1/2 stars. But the disappointing service deserves the loss of several stars. I've ordered from here twice and the chicken fingers are always juicy on the inside and crispy on the outside. Fantastic. The zaxby's sauce is great, the creaminess and hint of spice works great on both the chicken and the fries. Speaking of which, the crinkle cut fries are always cooked well and seasoned nicely. However I have not gotten cold slaw with my combo pack, despite it being included in the advertisement. But what really bothers me is the people who I have dealt with at the drive thru. They never smile, show no personality, and I haven't been thanked or acknowledged for coming to spend my money. A little bit of service would go a long way. Hopefully management will realize this soon, because my reviews seems to sound very similar to a lot of the other ones that I have seen here. read more

Me and my granddaughter went for lunch. It was going well until the brought our food. They gave me the wrong order so I asked for it and they said I had to pay for their mistakes. I asked to speak to the manager and they were super rude about it. The manager kept yelling and telling me I had a bad attitude. The cook added on saying I should have went somewhere else and They refunded my whole meal. Overalls they have horrible customer service and I don't recommend coming read more

Fresh found, clean and new dining room, and friendly staff make this a must for chicken lover wanting a step above fast food. Salad offerings are a highlight for those looking for flavor without the calories. And you get it served in a nice bowl (when dining in) instead of a plastic container. Food is made to order to it takes a couple extra minutes, but is worth it. read more

I went to the Zaxby's on oyster point, and I watched this girl take a picture of my credit card. I could not believe my eyes. From this moment on I will have cash only and that's if I go back! My meal was good. read more

Pretty basic and overpriced. Chicken was dry and kinda sucks when you order a Caesar salad, but you get ranch dressing. The bacon really made everything worse. read more

Zaxbys - Fast Food Near Me - Newport News, Virginia

Had lunch out with my niece and she requested chicken strips so we settled on Zaxby's. Cashier and other staff were polite and friendly. Chicken and fries were great, coleslaw was coleslaw. Thumb up from niece. read more

Ordered a twenty count wing. I was the only customer. The wings were not fresh. They were dried out. Tasted like they've been sitting around all day long. They weren't even warm. They were room temperature. I should have sent them back but my wife didn't want me to complain. The management needs to ask themselves if they would serve that Sam kind of food to their parents. The teller could have been polite too. I said hello, how are you doing and the teller said nothing. I will never return to a Zaxby's again. read more

ordered the kids children fingers...drink machine had no syrup for diet coke...the person behing counter filled cup with diet coke...it tasted mostly selzer...I am an older gentleman and know what diet coke tastes like....dont exspect anyone working there to give a rats behind because past review receved no answer 6 months later. read more

would give this establishment negative stars if that was an option. the most disrespectful fast food restaurant I've ever been to. the drive thru worker began to ask us what we wanted, paused to ask us to give her a minute, and then proceeded to say "we are closed". to top it off she turned off her mic and STOPPED RESPONDING to us even though we were in line way before they closed. they definitely need to be restaffed for better customer service. read more

Can you believe they didn't have ketchup! Enough said. Also we were the only ones in the restaurant and I think the wait was too long. A fast food restaurant should be fast. Employees weren't very hospitable either. read more

I ABSOLUTELY LOVE THIS PLACE. Literally will drive 3 hours just to get some good ol' chicken tenders. Customer service was good too. Fries are to die for read more

I had tried Zaxby on Jefferson before and was unimpressed so I thought I would try this location. I went inside, and the counter clerk asked me for my order. Turned out she punched out and off the clock but was still behind the counter so the woman working at the drive in station came over and took my order. The meal was packed "to go" and it did not have any napkins (and if you have eaten at Zaxbys you know you will need napkins) so I had to get up and ask for those. The drink that was suppose to come with the meal was not with it so I went back to the counter to get the cup. Now the actual food was hot and tasted fine but was kind of skimpy for the price. After my meal I went to the restroom, and that was a mess. Ultra-slick floor plus water that once you pushed down to turn it on, it would not shut it off and the paper towel machine was jammed. Individually, none of this is a big deal but all together this indicated issues with staffing and maintaining the restaurant (and they "were not busy" at all). I am giving two stars hoping for improvements because all this is fixable. read more

horrible service we ordered chicken tenders and only got 1 plus they forgot our fries emp refused to give us our missing food even though we brought them the receip read more

worst place ever!! the worst place i have ever been to!! after telling her my order so many darn times, i got the wrong order. yeah mistakes happen, but i kept repeating my order. i couldn't even eat the sandwich because i can't eat what was inside!!!! so expensive for the level of garbage ever!! save your time before even thinking about ordering from there. i'm just so enraged!! read more

We have been coming to this Zaxby's for quite some time. The food has been going downhill for awhile now. Today we ordered the four piece chicken plate the new chicken bacon fries and cheddar bites. The coleslaw was just been dumped in to the tray, cheddar bites were cold and the chicken fries with bacon were the worst I've ever had!!!! The french fries are cold, the cheese was hard as a rock and in the center of it, underneath everything. It was like It could have been made this morning and set aside. We normally get the Cobb salad. The last three times we have gotten the salad, in the middle, the salad has been black. We would not recommend this place anymore. read more

We just happened to be hungry and driving past this place so we figured "great time to try something new". That's where the excitement ended. Though the decor was great and very clean, the food was eh. Our chicken wings were cooked but not crispy. Who wants chicken wings with chewy skin?? The white cheddar bites weren't bad, but they were only only tasty while warm. The spicy fried mushrooms were tasty BUT so greasy that you could see a sheen on them (visible in pic) So we may go back and try just regular chicken but we are not in any rush. read more

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Lady taking my order had an attitude. I was told to pull forward and wait in a parking space. Since I waited 15 minutes I figured they didn't have any already made so were making a fresh one. I was wrong. Chicken sandwich was not crispy. Chicken was rubbery and disgusting. It had obviously been sitting out too long. Fries were also soggy. Why did it take 15 minutes if they just gave me an old one? What a shame. I love Zaxby's but unfortunately will not ever be returning to this location. read more

Is 20 minutes in a drive thru acceptable? Usually fast service but today is unseemly.

Food is good but the guy taking orders for the drive through needs to find a job that does not require customer interaction.

First off, know that I only eat at Zaxby's when there is no Raising Cane's available. This particular branch was a nice second chance from the disastrous first impression I got the first time I visited a Zaxby's. The food was delicious, fresh and very fast. I'd definitely visit this branch again...so long as a Cane's doesn't pop up any time soon! I was a little put off to find that it was $.25 extra for a bit of ranch. Seems a little impersonal and cheap. Perhaps if you gave one away then charge for for extras? read more

I absolutely love this place! It's just the service here was just OK! I tried one of their salads and it was amazing! I've also had a variety of wing flavors and can't really complain when it comes to their fitted! Definitely will be back hopefully the service is better! read more

This place was just built and only open a few days when I tried it out. I had never been to a Zaxbys before. Had to wait a bit for my order but the place was mobbed so I can give that a pass. Food was quite good. I got the Cajun Club basket. Fries were crispy and well seasoned. Good choices at the soda fountain. It's just a few seconds from my place so I'll be back. read more

This Zaxbys opened a while ago, it was OK. I had the chicken fingers dinner. The chicken was OK nothing to write home about, no seasoning to set them apart. My husband had the chicken sandwich, it was rather messy but nothing special. read more

Great food, good value, friendly staff! Best items: Wings & Things, Cajun Club Basket. read more

I have never been to Zaxby's, so a friend and I decided to try it out. I found the food ok. It wasn't the greatest chicken sandwich that I have eaten, but it was not the worst. The cashier was nice and pleasant, answering all of our questions. I will say they have a decent kids menu, and the prices are ok. read more

Zaxbys - Fast Food Near Me - Newport News, Virginia

I've been here twice. The first time was fine. The second time was an online order for 3 meals. They completely forgot the fries for a meal and gave me the wrong drink. On top of that I only requested tomatoes be removed from my salad however all I got was lettuce, cucumbers, chicken and cheese. No bread... no onions... nothing else really sad. I'm not 100% sure but I bet I got the drink of the person infront of me. As I ordered a sweet tea and I heard them order an unsweet tea and that's what I got. I have never been so disappointed by a zaxbys as I was today. Online orders are obviously not their strong suit. My advice order in the drive through here as you have to go through the line even if you do order online. read more

They mess up your food and refuse to fix it. Then when you ask for sauce with your chicken strips they insist they put it in the bag when you show them there isnt any. The manager was super rude to me last time I was there and I havent been back since. It sucks because I used to like picking my husbands lunch up from here. read more

I made a yelp account specifically for this review. On the tail end of 9 hours of driving I drive through for a 20 piece traditional. It's just me and one other person in the drive through with me in front and they managed to mix up our orders. I get home with three chicken tenders that I paid $25. When I call to figure out what happened they told me they gave my order to the person behind me. The only thing they can do is refund me or give me a free fry if I come back to get my order. A 45 minute round trip for a free fry. No thanks. Will not be returning to this location. read more