Read your contract before you sign! The contract is a CYA for them and gives the customer zero protection! We had water damage to our house. The insurance company sent Zebra out . My gut feeling told me not to go with them but we reluctantly did go with them in the end. Zebra puts you on a payment program. You are required to make payments and they slow play their work. When we decided to fire them we had over paid them. We told them we would like our money back and they came back and said we owe them money. They also said if we don't pay them that money they are going to go after us for 25,000 dollars for breaking our contract. The contract stated that once the contract is signed it's 150 dollars a day if you break the contract. What a nightmare! And... you can not take them to court! You would have to take them to arbitration. The owner Jed came over to my house and all he spoke about was his house. He did not care about our questions or concerns. He was very arrogant and I highly recommend you do a Google search on him. You'll be shocked! The project manager came over to discuss the project. He stunk like cigarettes and during our first meeting with him he dropped multiple F Bombs. Totally unprofessional! Now to the good part. The same workers that did the drywall also do the painting, the electrical work, the cabinets, the countertops and the flooring. I expressed my concerns about the workers doing my electrical. I wanted a journeyman electrician to do this work. The PM told me it's a piece of cake and they do this all the time. The workers put my stove top on backwards! I had to tell them how the stove top is supposed to face! You would've needed to reach over a burning flame to turn off the stove! When they left I went out to check their work. They drilled a screw that perused the front face of my cabinets! Then... the oven was not on. I ran out side to ask them if they flipped the breaker. They said they would check. I went back inside and when I did I head the sound of arching. They didn't cover their connections and the hot leg went to ground! I literally had to stand over their shoulder to make sure their work was complete and done correctly! What a joke! read more

Zebra Restoration Services - Electrical not properly covered and went to ground - Damage Restoration Near Me - Rocklin, California

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Highly regretful in my decision to go with Zebra Restoration Services. The company and its staff do not care about the safety of its customers. The containment they put up for lead abatement was inadequate. They only used a single sheet of plastic (which ripped easily), painters tape, duct tape, paper, and a few staples. They contaminated my residence with lead dust and debris. They walked out of the containment without putting down any sticky mats to prevent contamination. When confronted about this issue with video evidence, my communications were ignored completely. No resolutions were provided to assist me with their incompetence. I would not recommend this company to anyone. Please spend your time and money elsewhere. read more

They took this job claiming my place was next. They knew they could not begin work in a timely manner. I was without a kitchen eight months. The drywall/dry rot technician did very good work. The person who refurbished the kitchen cabinets did a good job. Customer satisfaction wasn't part of their concern. Instead of smaller detail completion, they nickel & dime'd the insurance company for every cent they could get. My kitchen baseboards were not fastened, plumbing under the sink blew apart the first time I used the garage disposal when the sink had water in it, a hole was left on the ceiling, even after I pointed it out. Second-rate granite was installed. It is very pitted. It also has a very poor polish along with silicone sealant smears. Instead of reinstalling the old appliances, I provided new. There is no kick plate for the dishwasher. The range has never worked right. I am in the process of investigating whether or not if these things are caused by contractor error. read more

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Do not use Zebra. Two years to finish, I use the term finish loosely. I am in the process of having the whole deck replaced. They used pressure treated wood which is splintering, buckling and splitting. The railing is loose. They didn't seal the railing. The whole deckisn't attached to the house properly and I was told by the engeneer not have many people on it or walk on it if we get a big snow load. The deck is a second story. I am so disgusted. The time and money it took to do the job was awful. No wonder insurance company's charge so much or cancel policy's. read more

Danielle with Zebra Restoration Services is the "Silver Lining" to a bad situation which requires the need to hire a restoration company! Twice I have needed and used their services. Danielle and her team have been professional, attentive, knowledgeable, responsive, with excellent communication skills. I wish more companies could be so great to deal with! I highly recommend Zebra!!! read more

We reached out to Zebra for a water damage/flooding rebuild estimate. With it being an insurance claim we let them know that we needed the estimate to insurance within a certain timeframe. They said that they would get us a quote in 72 hours so we set up a time for them to come out. Chase came out and let us know he was behind so it it would actually not be until the end of the following week that an estimate would be ready. No problem, we asked insurance to wait. That came and went, so we followed up via text with Chase. Read, but unanswered. We waited a few days and followed up again. Read and unanswered again. Here we are almost a month later and I had to call in for an update. I was told he has too much of a workload and said it would take another 2-3 weeks. I expressed my frustration with the lack of any update after he's read our texts. I was just told that he has a big workload. No apology. If you value your time and good communication, do not use this company. Unless you like the idea of over promising and under delivering. read more

DO NOT HIRE THIS COMPANY! Sadly, they were the only company our insurance company offered. 2 1/2 years later we are still not in our house. After 2 years of us telling the insurance company that they weren't doing the job we finally hired a competent company and they have had to redo everything Zebra did. Zebra charged the insurance company for things that they either didn't do or did so poorly that we're still dealing with those problems. Whenever we thought the crew was on the right track, the owner of the company would fire them and we would start over. We went through 3 project managers before the insurance company would allow us to get rid of Zebra and hire someone else. read more

They installed my split system backwards and I had to have it re-installed by another company then it leaked and they said the whole thing needed replacing. the sink they installed fell off the wall. once again I had to pay to have another contractor install a new one. where there were fans prior to my fire they put up cheap lights. the plumbing connection from the old connection to the new one was done janky. They used the cheapest possible materials including a cheap roof a cheap bathtub a cheap sink. Lowest quality materials in every area. In addition which once was a bedroom they turned into a dining room because they didn't want to install the cheap split system that they installed backwards at an appropriate place in the family room that didn't have damage. Once again going the cheap route in which they charged my insurance company $90k. For about 450 sf in damage. Wish I could give them a zero. My insurance agent said I should sue for damages. read more

Worst experience ever. In December a person hit our fence and there was damage to our house that required a window to be replaced and stucco patched. Zebra lack of communication created delays and they damaged our quartz countertop. We have to live with the damage, since the quartz countertop is no longer in production. We ended up canceling the contract with Zebra due to lack of communication and inability to actually perform the work timely. Our project started in January and in June we finally had enough. There were some delays due to obtaining the window, but that only accounted for a minor part of the issues. The communication and dishonesty was the biggest issue. We found a different contractor who was able to complete the job in days. If you choose contract with Zebra do it at your own risk. read more

We had a tree fall on our sunroom and our insurance company contracted zebra so do the repairs. While we are awaiting the approval of the quote to be approved, we requested that our house get tarpped until then due to all the rain recently. The 2 gentlemen came at 6pm to tarprd our roof ! They were so respectful and efficient! Coming after hours to help us really says it all. Additionally, they did an excellent job and while our sunroom is still damaged no water is getting through now! I appreciate there hard work in this weather , really shows their dedication to excellence. read more

If I could give no stars, I would. My kitchen flooded in July of 2021. My insurance recommended that Zebra Restoration come out and do the mitigation work (removed the kitchen counter, kitchen cabinet, sink, dishwasher part of kitchen floor, and some carpetl) and submit the bid for restoration. The restoration estimate was never sent to us; it was sent to our insurance company, who paid the insurance claim without us seeing the claim. Since we have half our kitchen out, we decided to upgrade our kitchen. We wanted our cabinets painted, marble countertops, tile back splash, and laminate flooring. We asked for an estimate of the original work, which was to put the house back the way it was, then give us the cost of the upgrades. The estimate we received included work that was not needed and included replacement of sink, faucet, garbage disposal, and dishwasher (which were new). It never included the original cost to put the house back the way it was. They informed us that it would take months to start the work due to the supply chain and availability. It took months to get an estimate for upgrades. They wanted us to sign the contract for all the upgrades before they removed the items that were not needed. With multiple back and forth with Sofie from Zebre, who then communicated with Jason, the estimator who could NOT get the estimate correct. I asked to talk directly to Jason instead of going through Sofie since we were having communications issues on the estimate but was told I had to go through Sofie. We finally scheduled another in person meeting for late January that was canceled and rescheduled for a video conference. Jason and Sofie from Zebra attended the meeting and went over the estimate line by line, pointing out items that should not be listed. At the end of the meeting, we asked for a second estimate for paint and baseboards. One week after the meeting, we received a new estimate that DID NOT reflect the agreed upon changes, and instead of providing us a separate estimate for paint and baseboards, it was included with the original estimate. I sent a text message to Sofie stating this estimate was not what we agreed upon and not acceptable to us. Here's the response from Zebra: Good morning, I know I apologize that it all is lump sum together. Unfortunately, we cannot rewrite the estimate at this time. Our estimators are both very backed up and it will be a while until we see another revision if we even do. Please let me know how you would like to proceed - you can pick out line items or whichever depending on what you think We then received a phone call from Jason saying they no longer want to work with us. DO NOT EVER HAVE ZEBRA Restoration work on your home. read more

I had some fire damage at my house and had Zebra come out and assess and repair the damage. The team that came and worked the job were incredibly kind, helpful, worked quickly, and did excellent work. We are very happy with our services, thank you Zebra. read more

My insurance company recommended Zebra for water mitigation for a flood that destroyed the interior of my home. The company showed up the employees were extremely unprofessional. They look like a cross between skaters kids and drug addicts. I have had several conversations with their management. They are not much better. I would never allow this unprofessional, bunch to clean up a cup of water at my house. They were on the job site for less than seven hours and sent a bill for $4500 before they were terminated. read more

We contacted Zebra Restoration Services for a quote on a kitchen remodel. After initially discussing our project, they assured us they could get us a detailed estimate within a week. A week went by, and we hadn't heard from them, so we followed up. They apologized for the delay and promised to have the estimate within the next days. We gave them the benefit of the doubt and waited. Another week passed with no word, so we reached out again. This time, they ignored our email and didn't return our call. Frustrated, we tried calling multiple times over the course of several days, and no one picked up. When we finally got in touch with someone, they told us that they were extremely busy and couldn't get to our project yet. No apology for the lack of communication or the missed deadlines. If you want to avoid poor communication and wasted time, steer clear of this company. They seem completely disorganized and unprofessional. read more

Update: guess THEY are finally done. Poor workmanship. Need to take a break then hire someone to come n fix the stuff they didn't finish

After speaking to the owner 9 months ago and him saying they will get stuff done. I signed a contract with them that the work would be done in 8-12 weeks and we are going into 4 years. They got their money from the insurance company and than stopped doing most of the work so agree with some of the other unhappy people on here. They don't keep their word and do poor finish work. One room you can still see the old paint. The toilet leaks when you flush it. They broke the back towel hanger in the bathroom. The broken piece has white paint on it even. They were spouse to sand and stain the hand rail of the stairs they half assed sanded it and it's still not stained! There's some of the flooring they put down that isn't flush and has marks on it. They didn't even clean anything still lots of construction dust. The house is empty too so not like someone has been there to mess anything up. I've had to pay a mortgage for 4 years that it's taken them to do work that still hasn't been finished right. I've sent messages with no response! So I would not recommend them at all I would stay away and be sure to read the other reviews!! read more

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INITIAL REVIEW: I would like to START by saying the reviews here on yelp does not do any justice to the company. APRIL- INSPECTION:She came to inspect my home for water damage. She is AMAZING. Very knowledgeable and she have great attention to details. She explained everything to me and answered all my questions. ERIC & LC: MITIGATION: These two are the BEST! They are very respectful to us and my home. They are very hardworking and they are a great team. They educated me well on what is going on and why we are doing what we're doing. They come to work at my home and I had family stay as I have to work. OMG, they keep my house clean. Not a dust around my things. AND I CHECK (I could be difficult but they exceed my expectations, THANK YOU!!! ). Eric and LC's work are clean. ERIC is such a good teacher and trains LC well. Asked her questions and to rationalize why she is doing this/that. That is very important in training. Not just telling the new person what to do but test and have them demonstrate their knowledge in order to succeed. LC- I think you will do great. You are ready and willing to work and accepts feedback and criticisms well. You will go far if you stay humble and always willing to learn, and you will :) Thank you for all your hardwork. My words are not enough to describe the amazing work ERIC AND LC does. I trust them when they are at my home and I know they respect and take care of my things wether or NOT I AM WATCHING. And though I was away, my cameras were watching. So far all positive with my experience with ZEBRA. Though a little thing to improve would be the communication with the reception. I am pretty proactive and I must've called them before they have the chance to call me. But it would be good to give us a heads up on schedule of when, what and who is coming. But like I said, I PROBABLY BEAT THEM AND I CALLED FIRST AS I AM AN ANXIOUS CUSTOMER. I want to know everything as much as possible. Now my home is free from mold and bacteria. Maybe that will clear my brain a little. But thanks guys. I will update my review on REPAIRS. read more

I meant to post again after the job was completed by Zebra last year. I can't emphasize enough how great this company was to work with. Everyone I encountered seemed to truly care about my needs and getting the job done right. After having two separate leaks during the bad storms last winter, my house looks perfect. There is no sign that any work was ever done. This is a terrific company with wonderful people. I highly recommend them. read more

My insurance company contracted with Zebra to fix some some wall cracking and water damage from the snow last winter. First off these guys grossly overcharged my insurance company. This should have been a major red flag but since I didn't see their estimate until my insurance had already approved it I thought just rolling with their overpriced quote would be the fastest way to get my repairs done. Big mistake on my part. After five months of stalling and excuses I finally got the work scheduled in September after basically demanding they put my job on the schedule. My insurance had approved their quote in May. They ended up sub-contracting the work out to a third party. The day of the appointment the guy shows up over an hour late. I have to help the guy move my furniture because he's by himself. He then completes a fraction of the work that my insurance was billed for before leaving a mess in my condo. In the end this company was such a pain to deal with that I opted to pay out of pocket to have someone else finish the job rather than let these guys finish what my insurance had already paid them for. Zebra's business model is simple. Bill your insurance as much as they can possibly get away with then stall and perform as little work as possible in return. You've been warned. read more

After a horrible garage fire that not only damaged our garage but created water damage and smoke damage throughout our home, we called Zebra Restoration. They helped us get started on what would normally be a very upsetting experience and put us at ease. I knew instantly we were in good hands. They got to work immediately and mitigated all damages. Throughout the entire mitigation process they were amazing to work with, quick to respond, and easy to talk to. We were walked through one of the most stressful times in our lives with the utmost care, expertise, professionalism, skill, and service. We cannot thank them enough for all of their work and fantastic customer service. Like I said we were devastated and the whole team at Zebra put us at ease!! Thanks for treating us with respect and care! read more

This guy canceled an appointment last minute which was fine since I know life happens. He then takes a few days to contact me in order to come out and look at the leak I was trying to figure out. He planned to be here at 9am on memorial day and then confirmed he would indeed be there in the morning the night before. Okay fine. Showed up 50 mins late without a single mention or even a mumbled sorry. Came so unprepared I had to get my step stool out for him to look at the problem. Couldn't figure out was wrong after taking a chunk out of my ceiling out. Asked if he could vacuumed the mess with my vaccuum cleaner but told him not to bother. He also was unprofessional on a prior date when I asked him to mind my HVAC while cutting trees down. He scoffed at it and kept working. Left mounds of trees branches and his equipment out on the back of my condo unit or about three months. Not professional, approachable or even aware of how to run a business. I'm actually going out of my way to another small business who cares about thier work and reputation. read more

Go with someone else. They had to outsource business. Team who demo's are great but everything else not so good. Still waiting your a correction. read more

I had them fix black mold damage in 2 bathrooms from a broken pipe. No problems, so I chose them to restore. That was September 2022. Still no work, I was told they'd work with me for choices. Not at all. Each time I mention something they give a new estimate way over original bid. Way inflated. My insurance paid a third party who paid Zebra in advance, $31,000. Now I'm screwed. They are holding my money hostage. BTW, they don't answer my calls or text. Have been to my house once for measurements. We're going on 8 months without 2 bathrooms. read more

Faulty workmanship when they tarp partial of my roof. Tarp was stapled to my roof when clearly they needed to use 2x4 wood to secure the tarp (even I know that). The entire tarp area was compromised and caused 4 month nightmare and ~4k to repair. Waaaay over priced: $53 for a "Cleaning and supervisor per hr fee" $123 for 8 regular sandbags $933 for the plastic tarp ~$1109 total read more

Zebra Restoration Services - Caused hundred of holes to cover 1 initial hole. - Damage Restoration Near Me - Rocklin, California

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This is a fabulous company. Everyone from their mitigation service (which handled both our water leak from the master bathroom shower and a roof water leak) to their installation service was top rate. You want to work with Patrick, Justin and Sophia. They are all very professional and took care of my home as if it was their own. They came to my house many times to make sure things were done right, done well, and done to the satisfaction of the customer. I never felt like my renovation was second to another job or that there was a huge lapse of time from one part of the renovation to the next. They were always ahead of the game, always planning out the next time they would be at my house. I would highly recommend Zebra Restoration services to anyone. read more

Their estimate of our job by assigned estimator was a hoax/hidden never had a chance to review, was sent by e-mail as a by-pass. Estimate was itemized by petty expenses trying to justify made up estimate. Estimator's secretive approach with written estimate says a lot about his hidden agenda in trying to deep pocket our home owners insurance. I would never hire or use this company again! read more

We recently suffered a major leak caused by a pressure relief tank failing on our water heater. When it failed, it shot pressurized water into our attic for several hours before the water eventually made ceilings, walls and baseboards fail and become a waterfall going into our house. You've seen those commercials on TV? Yeah - a lot like that. Fortunately our insurance company called Zebra Restoration Services. This happened in the midst of all of the winter storms we recently had and companies like Zebra were swamped with incidents regarding flooding. We were pleasantly surprised when the owner himself showed up to evaluate our damage because his other team members were on other calls. Within 24 hours Zebra's team showed up and started the demo process to remove soaked ceilings, walls, flooring and insulation as well as setting up fans and dehydration units to keep our house safe from mold. We are extremely grateful our insurance company knew the right company to call. read more

Amazing service! Friendly people who genuinely care about the well being of clients. Super fast, great communication and great work. Extremely happy with their service and will be using them from now on. So happy with how much they helped us and how quickly. We have a baby and hyper dog and our whole family lived life as normal while they did their work. Very respectful and mindful! read more

This company is amazing. I called them and they sent out a crew right away. Any time I reached out, there was always someone to return my calls and answer all my questions. I highly recommend Zebra Restoration. They get the job done right and make it look like a loss never happened. Thankyou Zebra!!!! Especially thank you to Sofia for making this process a delight! read more

I love this company! Sofia, the project manager, was so helpful, creative and supportive through this whole process. Everyone who I came across through this company was so nice and so helpful. They worked hard to get the job done as quickly as they could but still managed to make it look beautiful and exactly how I wanted. This company was amazing and I would definitely recommend them and use them again. read more

Beware high cost of estimated work. For a VERY SMALL job, the estimate turned out to be 60% higher than other bids we got. And the Zebra estimate covered only restoration of what was observed by estimator, with the verbal accompanying estimate that repairing any walls, cabinets or other areas that were torn out/cut/damaged during restoration would likely double the final cost if they did the repairs as well as the "restoration"? Unable to comment on the quality of their work, as we chose to use another service. The Zebra $250 estimate fee is unfortunately just a sunk cost and a lesson learned to get bids first from other companies. read more

I was having trouble working through the repairs I needed, and Sofia was the biggest help in explaining everything to me and helping me pick out the materials that I LOVE in my new home. From quick responses to polite and courteous employees, I would recommend zebra services to any of my friends and family! read more

This company took almost a year to finalize my job. Over charged my insurance company and I still have jobs that are not finished. They tried to charge me for work they never did, Materials they never used. The worst communication between everyone I dealt with. Jed is a scammer and his company is a total scam. I have tried to get items that never came back from my pack out, and who knows what happened to all of that, they charged $10,000 dollars for a cleaning inside the house/ when the fire was outside, and I had to have them come back 3 times. They tried to charge me so much money for stamped concrete when they did a cheap concrete pour. And I just took a piece of art down/ and I have a mystery hole that was cut out, and covered up by art. DO NOT USE THIS COMPANY! They are horrible! read more

Zebra Restoration provided me a quote to complete a job on my residents assuring me it would be completed in a timely manner. Not only have they exceeded the timeframe they committed to getting the job done. My house sat for three weeks with no work being done on it.I have had to micromanage them to schedule and find subcontractors to get the work done. They tell you what you want to hear to get the job but they do not deliver. read more

i want to give a big shout out to the zebra staff & worker's that made it possible for my master bdrm bathroom to look absolutely phenomenal ,amazing, with there hard work of expertise. they took the time to work with me that made it all come together to perfection in which i deserved. i'm grateful, to meet such great people that do care. i highly recommend zebra to everyone that i know from my family to yours! read more

Zebra got right on my room that had water harm, after the first organization flaked and left my partitions and rooms all tore aside and unusable. i was impressed with how speedy they were given it finished! Now my house is complete again! thank you Zebra! read more

First off let me say Sofia was amazing with helping me get everything in order. I recently went through a family member passing and she never pushed for a start time on the project. She even check on us Dailey and asked if we needed anything. Now that's going above and beyond for your customers. I will definitely go through them again and will recommend them to anyone looking for honesty, quality and respect. Thank you Sofia for everything. read more

I recently experienced water damage to my home this past winter. Zebra was able to arrive the next day and started to dry out my home and the technicians who came were very professional and helpful during this stressful time. I decided to stick with Zebra to do my repairs and have been working with Sofia, the design manager, and she has been nothing but amazing in helping me pick out materials. She is very kind and has put up with my indecisiveness on what materials I wanted to use in my home. Zebra has started my repairs and the guys who are doing the work are also amazing. It has been a great experience with Zebra and I am always able to get ahold of someone when I have questions. read more

I know they have recently restructured and are under new ownership. But this company is on it. I had a water pipe burst in my bathroom causing it to flood everywhere. I called them and they got back to me in a reasonable time frame, and sent someone out to come look at it. This was the first time something like this has happened to me, so it was a stressful experience. They helped guide me through it and made it as painless as possible. Thank you Zebra, I will definitely recommend you in the future. read more

I had a BAD fire at my residence at the end of March and AAA hired Zebra Restoration to do the clean up afterwards. While the actual fire only damaged 2 rooms, everything else received smoke damage and many rooms received damage from the water the fire department used to put the fire out. If you have never experienced a fire, there aren't words to describe just how terrifying it truly is to wake up and see flames up to the ceiling and smoke so thick that you can't see a foot in front of you. The ONLY positive thing to come out of the fire was Zebra Restoration. Jon (the owner) is an absolute angel. He is the kindest, most compassionate person that I have ever met. His staff (Thank you Sara and Peter! ) are just as kind and caring and I will be eternally grateful for their kindness during this stressful time. My dogs had to be kenneled for 3 months and that was a HORRIBLE thing for me. They are my world and I was actually devastated to be without them so Jon will never know how much his kindness meant to me. Thank you so much Zebra Restoration, not only for a job well done but for the kindness with which it was done! You guys are awesome! read more