Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the…read morecost of only $12!

don't like the experience w them called for refil 4 days ago 30% gas left and no delivery until…read morenext day even though i mentioned that my tank is at 0% now they want to charge extra for express delivery

Great place for help/advice on problems with propane tanks as well as getting a refill of propane…read morefor a reasonable price. I have a new tank, 1/2 full that wouldn't light my gas grille. I called them and they helped me on the phone with ideas on how to unstick the valve. I've also had 2 tanks filled there. They are fast, efficient, helpful and reasonably priced. They will even take the tank out of your vehicle, fill it and replace it in your vehicle. Only caveat that I can figure is that they are cash only (didn't see any evidence that they took credit cards).

I just came from getting my propane tank filled here. These folks are really nice. They know how…read morehow to run a friendly business. The tank feels a bit heavier than what I usually get from the other place I used to go to. More propane and $2 cheaper. Five stars!!!

Replaced and relocated our propane tank. So happy with them, always pleasant, professional, and on…read moretime. Have used for oil and their service plan and they have been very helpful since we moved here from NV 2 years ago. Thankful for their knowledge!!

They do a weird tank inspection no one else does. My tank isn't leaking at all they said I needed a…read morenew one and it would cost me 6000 before my first 1000 heating oil delivery. That's no an industry practice if you're old or a new home buyer beware this is a scam. Not to mention they want 4.90 per gallon and it's 4.80 at the pump with the 25 cent road tax so they are price gouging big time don't use. You've been warned.

We got estimates for an oil furnace replacement and heat pump to replace our AC condenser from 5…read morecompanies. Estimates ranged from $30K to $19K. We chose the Knight system for $19K and it was installed in 1 day. They also processed the partial home rebate to get almost a $6K rebate from MassSave. We also switched the Knight for out heating oil supplier - it was a little more expensive than our old COD supplier, but it includes a discounted service contract with free cleanings - something we paid $300 from our old COD oil company.

We sold the house that was getting deliveries from Knight fuel and cancelled (twice now) future…read moreservices. They received a final check from the realtor but never stopped billing us or apparently, delivering fuel, even after at least 6 months. We've emailed and called with no success at stopping. It's basically harassment at this point because they will not be receiving any other payments.

They've delivered propane to us for many years, 23 I think, for two tanks associated with our stove…read moretop and generator and another for our gas fireplace. We have never had a problem with delivery or running out of propane. Honestly I haven't compared prices so can't speak to this. Most recently, we needed to close out a permit for the generator as we are selling our house. Crystal arranged for a tech to meet our town inspector at our house; this was seamless and efficient. We don't need service at our new house but would use them if we did.

Charged $1,198 for NOTHING Suburban Propane showed up this…read moremorning, left, and somehow billed me $1,198.25 for a "delivery" of 186 gallons that did not visibly occur. I checked my tanks. No meaningful change. No verification. No explanation. Just a bill. This isn't a small mistake -- this is a serious billing issue. At this price, you'd expect clear proof of delivery. There was none. I am disputing the charge. Advice: Watch your tank levels closely and demand verification. Don't blindly trust their invoice.

We just moved into a (new to us) home in Burrillville. I have never heated a house with propane…read morebefore so I had a lot of questions and Eastern Propane was the most welcoming on the phone taking a lot of time to answer questions that they probably get all the time. They went above and beyond to deal with a situation at our house that required the tanks to be moved and the insufficient copper runs (installed by the house flippers) to get completely replaced. They handled dealing with the town inspector and even dropped off a temporary tank to make sure we had no disruption to hot water while everything got figured out. I was very happy with how thorough they were to make sure everything was up to code and handled as "pretty" as two large tanks can be :) When I was shopping around I found that the prices at Eastern Propane were considerably cheaper than the previous chosen company the previous owner (flipper) had chosen. Akin to highway robbery if you ask me. I've met the delivery driver a few times and he also is very pleasant and welcoming. I feel like I'm in good hands and happy to be a customer!

Called 8-23-26 to request new propane service at my residence. i was transferred to their sales…read moredepartmet and was told someone would call me back. As of 8-27-26, no call back. I tried reaching Eastern Propane again and the lines were busy so I requested an automatic call back. Still no call back. I have since contracted with another company. it is obvious that Eastern Propane customer service is not where it should be.

I found myself out of town with an empty propane tank and a big early March n'or easter snowstorm…read more looming ....and even if I could get the tank filled, my heater furnace was malfunctioning following the ice storm and power outage. Yikes! I called McDonalds and spoke with Ryan who was to my great relief delightfully friendly and reassuring. Within a couple of hours, just ahead of the big snowstorm, Ryan had the tank topped off and the furnace warming the place before my water pipes were at risk. All this was very appreciated and provided peace of mind. Superb customer service! I am now a customer for life!

I had a specialized HVAC system custom designed and installed by RJ. McDonald in Barre, MA in 2023…read moreat a cost over $18,000. Overall, I was satisfied with the installation, aside from a few configuration changes they made that didn't match how my previous system's backup switch operated. While it took some getting used to, it wasn't a major issue, and I was otherwise happy with the system. Last night, my system developed what appeared to be a minor ignition issue. I called the company's after-hours service line and left a message. Robin, the on-call representative, returned my call promptly, which I appreciated. Unfortunately, the conversation quickly became disappointing. Before I could fully explain the problem, I was interrupted and told that the company showed I had not purchased propane from them within the past year. I was then informed that, despite spending thousands of dollars on a custom system they designed and installed, they would not service it unless I was buying propane from them. What was most frustrating was not just the policy itself, but the way it was communicated. The tone came across as annoyed and condescending, making me feel like my business and prior investment meant very little. When you spend over $18,000 with a company for a specialized heating system, you reasonably expect that they will at least provide service or support when an issue arises. If this is RJ. McDonald's policy, it should be made very clear before customers invest in one of their systems. I understand businesses can prioritize customers in different ways, but refusing to service equipment they installed simply because I purchase propane elsewhere is disappointing and, in my opinion, poor customer service. Based on this experience, I would encourage anyone considering a custom HVAC installation to ask detailed questions about future service policies before signing a contract.

I have had these guys for 5 years now for propane and thought it was time to give them some props…read more Today is the Friday before the blizzard of 2022 and although I was not at my normal level for a fill up, low and behold the Eastern truck pulls in ! Now I don't have to worry about if and when they will be able to get to me after the storm. They have never missed a fill and everyone I have dealt with on the phone or in person has been awesome. I pre-buy in the summer and don't think about it all heating season. Keep up the good work guys I recommend them highly !!!

very lousy machine work I have gouges in my block not very professional either very aggressiveread more

After many years as a Pioneer customer, we recently canceled our service and decided to convert our…read moreproperty to natural gas. The biggest disappointment was the emergency service. During multiple no-heat calls in early January, I had to drive from Boston to Worcester in the middle of the night more than once because the on-call response did not resolve the issue. During one of those calls, the on-call technician told me he was asleep and wasn't coming out immediately, even after I explained that my elderly father-in-law was without heat. Another technician who was later sent restored the heat but was dismissive and unwilling to discuss the repeated problems. I was also surprised to learn that, despite paying for a service plan, the annual boiler maintenance had not been performed because it had not been scheduled. While Pioneer pointed to the terms of the agreement, I only became responsible for managing the property after my father-in-law was hospitalized and was unaware of the existing service contract. Another concern was the condition of the oil tank. Pioneer had serviced this property for years, yet the first documented recommendation to replace the tank came only after the legs were found to be rotting. I was left wondering whether signs of deterioration could have been identified and communicated earlier. I do want to recognize that Todd was professional and responsive throughout our communications. He took the time to answer my questions and explain the company's position. In the end, the combination of the emergency service experience, the maintenance issues, and concerns about the condition of the equipment led us to move on. We have canceled our service and are converting the building to natural gas.

Just a horrendous company putting on a masterclass in delivering terrible customer service at an…read moreinflated price. I'd been a customer for 6 years and honestly never had issues with their customer service and reliability until the past year. They don't deliver on time with the automatic delivery program anymore and let customers get well below 25% and empty. My tank is below 25% for the first time ever and when I asked for delivery status I'm lied to and told it's coming on x day. The day passes and they don't come. I called their 24/7 line because I'm now nearing empty and was told unless I'm empty to call back during business hours. Wait until empty for oil is just an illogically dumb response. Everybody should look elsewhere for oil and propane whether you are an existing customer or new. They are a sinking ship.