I'm a very busy guy. I travel extensively as an experienced sales engineer and am generally always pushed for time caring for my customers. I also am very thorough doing research when I buy anything of major value. When I first arrived at this dealership I was a bit taken back by the demeanor and vibe of the office. I was greeted by a non commissioned sales associate (they are quite proud of that). I was immediately informed of the "rules" to do business with Zeck. I smiled and continued to make my vehicle inquires. The associate did fine showing me the vehicle and supplying my with service data and such. My customers needed me so I had to leave. I scheduled and made another 2.5 hr RT to test drive the truck of interest and had decided it was the machine I wanted. I was impressed with the young man who was helping me and genuinely wanted to buy from him. I went home ran numbers. I decided not to trade my existing truck and returned to make the buy. I had additional items I need cleared about the vehicle. All is going well, but when I showed the associate a KBB market value price that was a few hundred dollars lower for the truck everything unraveled. I felt like I was being accused of accusing them of not representing up front that the price was the price. Long story short, the conversation kept going down hill. i guess I broke the "rules". I stopped talking and started listening. I guess I was a bad customer and wrong for doing proper research. Finally, I just calmly got up and walked. -Buyer beware- don't question the deal in any way! But - No worries there's lots of inventory in the market. Funny thing is, I went in ready to pay their price. BTW: Zeck Ford, good sales professionals are always working for the customer - commissioned or not. read more

My husband and I just bought a car from here. We loved our sales person Cliff Henry. He took time to show us all the info on the car . He did not rush us to decide even thought they were very busy. Everyone there was polite, friendly, and kind. I will recommend them to others. Thank you. Terri Bell read more

Bought my car via text from Jace. The process was painless and everything went exactly as expected. I later had a title issue which was handled by them and fixed for me. I recommend using them to buy a car especially site unseen. read more

The easiest car buying experience. always recommend getting a trade in quote from Carmax before going to work a trade at any dealership much like a doctors second opinion. read more

Seeing as this was the 3rd time that we purchased a New car here I guess it is about time for some feedback. First, make sure that if you are planning on arriving on a Saturday, make an appointment. As crappy as this sounds, it will save you a great deal of time. For the SALES STAFF: 5 stars to Rick M. for again proving that buying a car does not need to be a hassle. I appreciate knowing that even after the sale that you can be contacted when there is a question or concern and a phone call is always promptly returned. For the SERVICE STAFF: 5 stars....Thank you Scott for all of the assistance. You may not know it but your advice and expertise are greatly appreciated. You went the extra mile and should be commended. I will not go into great detail, but yes service was required on a brand new F-150. This was not the fault of the dealer, the salesman, or the service department. It was basically like winning the bad luck lottery. One in every 10k have this happen. Lucky us. For the FINANCE DEPARTMENT: Ehh like 3 stars, maybe 2. If one turns in a credit app the day before on line, please take the time to run it before the appointment. I know that you "guess" what our credit rating is and then base the payments off of that, but didn't it piss you off when I sat there in front of you and got approved through my bank at a much lower rate in less time than it took you to run my app? This is the department that needs the most improvement. For the PARTS DEPARTMENT: 5 stars. Thank you for doing what you promised and ordering the accessories. You delivered as ordered without any issues. You told me it would be there on a certain date and time and it sure was! Thank you! Lastly, for the guy that showed us all of the bells and whistles on the truck: 4 generous stars, for the life of me I can't recall your name other than to say that you told us you retired and came back to work. I know that this part of the sale of a car is a must with all of the add-ons that vehicles come with these days, but you have to explain what the heck all of these nobs and levers do and how they work, not just tell us the name of the part. It sure would have been nice to not have to read the entire manual to figure out that the Tow Assist comes on automatically and that it shifts the truck into a lower gear when going down a hill .... automatically. This would have been really nice to know, just a thought. All in all this is an easy place to buy a new car. I can't comment on the used car department or how they operate as I have never felt with them. I am sure that "when the new wears off" we will be back again for another shiny new vehicle....and as long as Rick has not retired, he will again have our business. read more

After my experience recently I'll never get another car from this place. They only care about turning cars and profits and clearly do not care about safety. The tires on my fusion were basic tires, and not all weather tires, and a size bigger than what my car requires. I took my car into their shop for an oil change and to get the tires checked, and even then they didn't bother to tell me. It wasn't until I got stuck in the snow and was told by the tow truck driver that the tires were basic and not all weather. They told me they were surprised my tires didn't tear up my wheel well when I made sharp turns. As someone who knows nothing about cars, an unassuming person would expect to get a safe vehicle from a reputable dealership. Guess not. I'll never come back. Not even for an oil change. 6 months into owning the car and I had to drop $820 on a set of 4 new tires. Only to contact the dealership to be told by Will that being one size bigger shouldn't cause a problem, and didnt bother to address the quality of the tires... Sure, getting stuck in the snow in the middle of winter doesn't matter, I guess. Funny thing is the tires on my trade in were all weather AND only had them on for 8 months before I traded them in. I'll never buy another car from them again. Apparently car salesmen really are snakes. read more

Rick Mears did an awesome job. We have bought two cars from him. He explains everything about the car and if you have any questions he goes out of his way to answer them. read more

Seriously the best first experience I could have. Always willing to go the extra mile and willing to help us in any way. If you're a first time buyer or someone looking for assistance this is your guy. Thanks Gavin! read more

Amazing team at Zeck Ford that went above and beyond! Trustworthy, helpful and customer focused. Highly impressed!! Heather and Abbie - THANK YOU read more

Bought my wife's Expedition from Rick Mears at Zeck Ford three years ago. Returned last night to look at a new Explorer for her. Rock was amazing again! No pressure, honest, up front. It was busy and we got there late. No one complained and the finance team did their best to get us through quickly. Car was detailed (again) before we left and the negotiations were easy. Got a good deal, and will be back again! Thank you Rick Mears, Mario and the whole team at Zeck Ford read more

Terrible atmosphere. Unless you enjoy feeling like you're at an overcrowded mall that is ran by teenagers. Numerous employees sitting around on their phones don't even offer to help. Several employees smelled like weed. One smelled like booze. Prices are right but not worth the hours they take to get you through their endless cult process. Wouldn't even give 1 star if it wasn't forced. read more

Tried to get information from two different salespeople (one even said he was the general manager!) about a truck I was very interested in. But after two different calls, I was promised a return phone call. No returned phone calls...ever. I got the feeling they just wanted to fill their quota of talking to viable customers with absolutely no intention of taking me serious. I spoke to "Sarah" and to a "Jace". I wouldn't trust either one of them because they proved to me they don't do what they "promise" they will do. I would avoid this dealership and go where they return phone calls. read more

Don't waste your time at this place. Complete waste of time. Most unprofessional person I have dealt with and for a used car salesman that is saying something. Harassed on the phone SIX TIMES to bring in my car as part of Blue Book Trade Program, then after making an appointment and waiting for him to show up late, Mike has the audacity to act like he knows nothing of our conversation, blames it on Monday, can't bother to introduce himself, I have to ask who he is, keeps me waiting for an hour, makes obnoxious claims about the state of my vehicle. Yes, it is Sirius compatible try looking at the manual with the Sirius offer and note the type of car on the manual while you are at it. Imagine someone trying to tell you that your car is not the car you own. Maybe that is Monday's fault as well. Then he completely blows the deal because of $800. If you get a notice from Blue Book as part of their instant cash offer, don't bother. No respect for women, military or any thinking individual. read more

Service center is a complete rip-off. Grossly incompetent. First (and last) visit had alternator replaced after car broke down. Mechanic left car filthy and window open. My hands were completely black after driving it home. Did not go back to complain to staff because it was such a long wait just to pay and get keys. Paperwork received not all mine, some other customer's. Front desk staff seemed young, confused, and overwhelmed. One year later, car broke down again. Have been going to other mechanic shop in town with good reputation. Its the alternator again. Since I do not trust Zeck Ford to touch my vehicle again, even to fix their own mistakes, and not worth the time and money to sue for compensation, all I can do is write this review with hope that everyone else stays away from this place. After telling this to a friend she told me her experience with this dealership that is even worse than mine. Wish I would have known. Do not go to Zeck Ford. read more

Sells cars that have been lemon lawed. Sells cars with major problems like the air conditioning not working. Claims they will fix the problems but can't be trusted to follow through. Also posts vehicles up for sale that aren't ready to be looked at. Wasted an entire saturday there. read more

I would recommend this Ford dealer to anyone from the sales staff to the service department they have always been a straight shooter to myself and my family. read more

Horrible Experience with Zeck. We drove an hour to look at a car last Saturday with all 3 kids. We were ready to buy but there was a wet dog smell in the car. They agreed and was going to perform an ozone treatment today to see if they could get rid of smell. Our salesman told us he would call us if anyone else came in to look at it. We asked about putting a deposit down and he said that it would take too long to go through paperwork and if they couldn't get the smell out, we would loose the deposit or transfer it to something else. He assured us that he would just call if anyone else looked at it. We made arrangements to come back Tuesday after treatment to smell and purchase. My husband called first thing today to check on it. The sales guy called him around 5pm to tell him that the care was sold to an internet buyer. What? We didn't even get a courtesy call? We would have paid over the phone if we had received a call. Such poor customer service after you bragged about what a great experience your dealership brings by not being on commission. If this salesman was on commission, this would have not happened. Poor model and horrible experience. Our kids are super bummed. read more

LOVE LOVE LOVE Zeck Ford! I will always look for cars through them first. Fran was great to work with, he really made my experience easy and fun. I spent 2 days driving multiple Escapes and he was so patient. My trade-in was easy to do and Carlos in finance explained everything to me in a way that was easy to understand. He and Fran even stayed late to get all my paperwork done so I could take my new car home that day. I ended up purchasing in mid July. This week on my way into work, I was rear-ended in my new car :[ My insurance approved Zeck Ford Body Shop, so I dropped it off today to get fixed. The guy I worked with was great. He was personable, said he would let me know how the repairs are going, and if anything unexpected shows up. He reassured me that I won't be able to tell when I get the car back. I'll update after I get my car back, but I love EVERYTHING about this dealership and would recommend it to anyone looking for a car/service/oil change. read more

I was unsure about a car I test drove at Zeck and they offered it to me for the weekend to try it out. Unfortunately it didn't end up being the right fit for my family and they were super nice about it. Both Kyle and Randy were very nice and helpful and I will definitely keep looking at their used car inventory to see if they have anything else for me. read more

Great experience. Very laid back and easy. My salesman ryan banks made the whole thing enjoyable

I had both my vehicles repaired here at Zeck Ford, Leavenworth, Kansas body shop for hail damage. My car was estimated to be done in 5 days yet it too them 2 and half weeks (not too bad so i let it go). My truck estimated repair time is 7 days and it took them over a month to do. I dropped off my truck on 31 October 2014 and picked it up on 4 December 2014. What pisses me off is that they did not even have the courtesy to tell me that it will take this long. I called them a couple of times what is going on but i just got lame excuses. I do not recommend this body shop. I know USAA uses it and partners with them. Just get your estimate done there but find another body shop to get your car fix. On top of it, they did not even do a thorough job on the paint/buffing. When i picked up my truck it had dull spots on it and they had to get the hand buffer to fix it. read more

This review is for the SERVICE DEPARTMENT. No good, I took my Flex in to be looked at, they were hard to deal with over the phone, did not fix what they were suppose to and said they would follow up with me and did not. I wish my service contract didn't save me $100 going to go there. The last trip there was so bad, I might take it somewhere else and lose the $100. read more

I have had warranty work done here a number of times. They have changed prices (bait and switch) on me for oil changes by like 40 dollars for my F250 diesel. I had to get a manager involved to get them to honor the price. The service tech I dealt with was rude and condescending. The lady that works in the billing office thinks she is a mechanic. She tried to tell me how the TPS works. Luckily I have had to change one when it was crushed in a flat and knew she was incorrect. read more

WHY? I found a 2010 F150 truck with 248,000 miles on a dealers block listed for $6500. At first, I was skeptical about buying a vehicle I will not be able to inspect physically before it's paid for (I live in Ohio while the vehicle is listed in Kansas City). I then resulted to any help I can get from the internet - Dealers review. The truck with the VIN # ......AFA51234 was offered for sale by Zeck Ford. The truck was offered for sale 'as is' on a third party auction block. "AS IS" vehicles means it's not guaranteed but the seller most often do list whatever known problem they've found with the vehicle on what is called (vehicle condition/inspection report). Big dealers like Zeck Ford, I said to myself, will not try to hold any useful information back (in order to profit from helpless consumer). There are almost zero negative rating about this dealer online so I assumed the vehicle is been offered for sale 'as is' only because of high mileage. I even spoke with one of their sales reps (name withheld) who confirmed such vehicle with high mileage are only sold at the auction and high mileage is what qualifies the vehicle for "AS IS" condition. He stated that the inspection report was done by their service department and usually shows any known defect about the vehicle without holding back on any critical information. Here is another point that got me wondering why Zeck Ford, this is a very big dealership whose reputation cut across the whole of Kansas City. The condition report on the said vehicle shows every possible defects with the vehicle. The picture of tore seats, dent body, damage paints and tire tread depth were shown as possible defect but the major defect that got me into this was left out - KNOCK ENGINE SOUND/DEFECT. Every little stuffs mentioned in the detail report can easily be taking care off by me without breaking a bank but failure to mention the key point that could be a game changer was a surprise to me based on the rating of Zeck Ford. How could a company with an excellent rating like Zeck Ford, hide the most important information about a vehicle they offered for sale and was self-inspected (as claimed in the listing). Although, the vehicle was offered for sale on a third party website, I wrongfully assumed the reputation of such a company travels with it irrespective of where their name or products travels. I bought the car online( in Kansas City), paid $400 for the vehicle to be shipped to me in my state - Ohio, got the vehicle delivered, start the vehicle for the first time and heard a very loud locking noise saying ... welcome!!! I took the truck to a nearby ford service center and was told the engine is messed up beyond repair...... "....You need a new engine sir .... Cost is $7500" I am stuck with the vehicle because of the way it was listed but the question I still couldn't answer was WHY will Zeck Ford fail to mention in the condition report that the engine in question is knocked when every other little things like rip seat cover was stated? Apparently the truck was listed with out- of-state buyers in mind. Stating the condition of the engine would have been an honest representation on the part of Zeck Ford. I assumed all responsibilities for my actions. Assuming Zeck Ford will be open and honest in the detail descriptions of anything that has their name on it just like other big dealers in other state was an erroneous assumption on my part. Lessons well learnt! Just abandoned the vehicle on my yard right now while trying to figure out what to do with it.... Possibly haul it to a junk yard. I resulted to warn innocent consumers through this same website that gave me every positive reasons to assume and believe the authenticity and honesty of Zeck Ford's dealership. Previous rating of a company could be deceptive and never base your assumption of any company on their online reviews. read more

Buying a car is usually a gut wrenching experience but shopping at Zecks took the cake. I was in from out of town and had seen some cars online I wanted to check out. I scheduled an appointment for test drives with someone. I came in for my appointment on time and my contact was busy and passed me off to another salesman. Already a bad sign. If I'm scheduled with a salesman for a specific time, I expect to meet with that person not someone else. I took my test drives and was interested but there were quite a bit of blemishes and I thought the prices were too high relative to mileage and that one was a former rental car. After being told the price is the price and letting them know I couldn't do their deal at their asking price and was leaving, I started receiving some slick fast talk about "now wait a minute, let's talk..." I mentioned I had found comparable models elsewhere at prices lower with no need for reconditioning, this brought out their sales manager who wanted me to show him where I found better deals so he could do a "market adjustment". I'm a customer, not a used car sales manager; I shouldn't have to do his job for him. This also made me feel like I was being challenged and they were insinuating I was lying. The salesman and managed kept talking at me (not to me) even after I repeatedly told them I couldn't do their price, wasn't going to help them with their "market adjustment" (not negotiation mind you), and just wanted to leave rather than continue this pointless endeavor. I don't know how but I finally was able to walk away and leave feeling a lot grosser than when I stepped on the lot. About a half hour later, I received an email saying they had erred in their market valuation and could offer a lower price. Unfortunately for them I was no longer in the area and still wasn't interested at that price. Fortunately for me I found a great deal in my area with a dealer that did negotiate on their already low price. I would not recommend Zecks unless you want to feel slimy after. read more

I was planning on purchasing a car from Zeck it was a 2014 Ford Mustang GT Convertible with only 3285 miles on it!!! I worked at gettin pre approved talked back and forth for several days about the car was about to go test drive it and then I saw it was on CarFax with what they called a Lemon/buyback. I was never informed about this during any of my conversations and if I had not found it on my own we would have purchased the vehicle. When we asked about it the sales rep I had been talking with said it was just a "key" issue then we were told it was just a Dekotta air bag recall! They said they were working with CarFax to get it removed because it was wrong information and it was no big deal. I felt if it were no big deal I would have been told right up front there was a mistake on CarFax we'll come to find out there are a total of (5) 2014 Ford Mustangs with low mileage and they all are listed on CarFax.com as Lemon/buybacks!!! If it seems to good to be true investigate if your looking to buy one of those 2014 please check into the CarFax I guess all 5 of the Mustangs listed on CarFax.com has Lemon/buybacks are wrong? I am now a little leary of purchasing a car from Zeck I just wanted the truth that's all. read more

The only reason I bought a vehicle at this dealership is thanks to Lindsey Freeman and Gavin Maiava. She is the only online salesperson that followed up with me routinely when I was on the hunt for a new vehicle. It took me weeks to find the right vehicle, but she consistently checked in and sent me the new inventory that fit my criteria. Upon finding vehicles worthy of looking at in person, Gavin was assigned to me that afternoon. This gentleman helped me through everything to include trades and financing; I was able to walk out that day with my new vehicle. Both of those individuals made this experience very easy for me, and my family will be returning to purchase vehicles from them in the future. I would venture to say that even when we move out of Leavenworth, we would still consider this dealership above others since they have shipping options available. Thank you very much Lindsey and Gavin- it is because of your service and time that I found a vehicle that I am very happy with and I will be a return customer. read more

Although we weren't ready yet to purchase a vehicle, we initially stopped in Zeck Ford to test drive an Explorer to be sure it was the vehicle we would pursue in the future. During our initial visit, Jason Hartwell answered all our questions, took us on a test drive, and even took the time to explain and demonstrate the many features inside the vehicle. Not only was this visit informative, but we also never felt pressured at all to begin buying anything. He even helped us to narrow down exactly what we were looking for in our future vehicle so we would have an accurate estimate on price we could expect to pay. We ordered our vehicle on December 31st and picked it up a couple days after its delivery to the dealership on March 5th. As you can imagine we were more than anxious for our vehicle's arrival by the time February came around. Jason kept us well informed on our vehicles' status by providing phone call updates anytime the vehicle status changed. Living two hours away we weren't able to make it to Leavenworth to pick up our vehicle until nearly 6pm. The staff at Zeck took our drive into consideration by having our paperwork prepared for signatures and processing upon our arrival. They never rushed us at all, even considering we didn't leave their dealership until over an hour and a half after their closing time. They took the time to make sure we understood the features of our vehicle, and felt comfortable with these features, prior to our return home. I recommend this dealership to anybody looking to purchase a vehicle in the future! read more

This was my first time at Zeck Ford. I was inquring about purchasign a vehicle & possibly doing my financing through them. I sat down with one of their sale reps which we went over their Doc fees & all. The vehicle was priced at $24,900 whih I had 10K as down payment. Granted it was my first time purchasing a car in Kansas & trying to explore other financing options outside my regular financer. After he was done drafting up the possible total cost & their ridiculous doc fees. I was shocked at the possible APR rate they prospect I coudl be paying. I immidiately said PLEASE DO NOT run my credit report, I will go to my regular lender & get a better rate with them. The rep said okay I will just go follow up with sales managers. They took abotu 20 minutes, which everything seemed pretty fishy! After about 25 minutes they came back telling me they can work with me a rate of 6%. At the time I knew they ran my credit, AFTER I specifically told them NOT TO!!! I I get credit alert on my email & notice I had 4 inquiries, ALL DONE BY THEM. I called them out for running my credit after I verbally told them not to & they payed stupid that is was a miscommunication. I took my business elsewhere after this. SICK! read more

do not buy a car from this dealership. i sent over a finance application on a thursday and went in to the dealership that next monday. i was told over the phone before i went to the dealership that everything was good to go, and all i had to do was pick a car. First of all they lowballed me on my trade by 2000 dollars then they showed some car payments that were not even based on my credit being ran. i asked them several times while i was there if they had ran my credit, and i was told everything was good, and all i had to do was write them a check for the down payment. upon calling them the next day i found out that they hadnt ran my credit. they finally ran my credit and because of their lowball trade offer no bank wanted to approve the loan. i spent four hours at that dealership, and all i heard was that we wont really miss your business if this deal doesnt go through. Zeck ford is very unprofessional dont waste your time just go to another dealer read more