Had a couple if issues. First, I wanted tires they did not have in stock. I ordered them. They…read morecontacted me and said they has them. Went to get them installed and was told they did not have them. I reordered and the same thing happened. After going through this several times. I bought my tires somewhere else. Another time I would have squeak in the rear when it was wet. They went out and pushed on my car bumper and said I needed struts without looking. I disagreed. I went to the dealer, and they came out and looked under the car. The problem was the design. The parking brake cable went through an eye, and the outer covering of the cable wore off because of the bouncing.

My truck needed new wheel sensors for monitoring tire pressure so I went and picked up four of them…read moreat the GM dealer who said they wanted $100 to install them for me, but I declined because they needed me to drop the truck off and I didn't have time. So I reached out to fire stone because I was working in the area and could easily walk after dropping it off. They quoted me $383 to install the new sensors which is just highway robbery. the shop I will be taking the truck to to have the work done quoted me $80.

2nd Purchase in 5 years! Sure it is fun to shop for a car…read moreonline, but do you really want to buy it out of a vending machine or off the back of a delivery truck? Take the time to visit Luxury & Imports. Celso Rivas was like a counselor showing me the pros and cons of the different models I was test driving. Once again found the perfect used vehicle for me at a reasonable price!

OUTSTANDING DEALERSHIP. My hat is off to the great team at…read moreLuxury and Imports. Special recognition to AJ Romero in sales! AJ was new and few years back when I bought a 2015 Ram 1500 pickup from him. Back then, I found him to be honest, trustworthy, credible, personable and professional. I don't negotiate on car buying. I want a win-win sale. Not out to screw the dealership. And I don't want to be screwed. No haggle sales. I got that a few years ago from Luxury and Imports. And once again, I received that yesterday on my trade and purchase of a 2025 Hyundai Palisade Calligraphy SUV with 11 miles. 1st new car ever for us. Thank you AJ. And the front office team. You treat us as family. Not just customers! I highly recommend this dealership for your car or truck needs. They don't sell lemons. Quality stock.

This auto care center has consistently gone down hill over the past year. Not only do they run 2…read morehours behind, despite having an appointment scheduled, but they do not update you about the delay/wait when you drop your vehicle off for its service and then when you ask to speak to the manager about bad customer service the front desk person does not take any accountability and states that it is not his job to know if the mechanics are on time or not. This place definitely will not be servicing my car anymore and I would not recommend anyone coming here either.

Long wait times, short staffed. Last visit I had regardless of the fact that I showed up 30 minutes…read moreearly they didn't start on my car till about 2 hours later.

Jim is the owner. He's a super good guy. I talked with him for a few hours the other day while his…read moretechnician fixed my brakes. While I went there to get my front brakes fixed, they quickly informed me that I needed ALL of my brakes fixed. I was quoted a very reasonable price. However, once they really got into my car, the price more than doubled. I am not complaining one bit. Most places would've fixed the bare minimum, but these guys went above and beyond to make sure the car was safe For my family to drive. They did an incredible job and just by fixing the brakes the ride is so much smoother. All their parts have a warranty. You will be getting a quality service and you will definitely get your moneys worth and peace of mind. Very refreshing to find someone so knowledgeable and also looking out for your best interest. I would definitely recommend, and I will be taking them all of my business from now on.

Got me at 8am the next day for a new battery during a cross country road trip. Service was fast and…read morereasonable. Highly recommend.

Just don't do it. Go to any other shop. ANY OTHER SHOP. It's not the techs. Its the company. Don't…read morerisk being over charged for work the supervisors are rushing techs to complete fast and likely not done correctly. Just go somewhere else where its more affordable and the company cares about taking the time to do it right first time.

I had a great experience with Butler's from start to finish. The online appointment setter was…read moreflawless. Kimberly, at the front desk, received my truck and me warmly, took my info and truck issues diligently, and then Butler's gave me a ride back to my front door. The young man who drove me was a Veteran. All my interactions with service personnel went very well. Customer service was exceptional. The work on my truck appears to be well done. The leaks have been fixed. No issues now. Thank you for your professionalism and expediency, Butler's. Much appreciated. I'll be back for routine work and more if anything arises.

Great people to work with. Honest and always very happy with their services. I won't take my…read morevehicle, anywhere else.

Absolutely a great experience. My muffler was repaired at a great price and in a timely manner. And…read morethe owner Scott is a great operator who value and appreciates his customer.

I wrote a review about Ken's awhile back and wanted to be sure to follow up. I am a huge proponent…read morefor supporting local businesses and after my conversation with Troy this afternoon, I wouldn't want my first review (written out of frustration) to steer anyone away from getting service at this shop. First and foremost, Troy was honest and fair, as well as kind. He was easy to talk to and willing to hear me out. He also rectified the situation right away. We ended on a good note and I told him that I would be happy to bring our business back to their garage. At the end of the day, a little communication and understanding go a long way for all parties involved. I truly appreciate Ken's Garage for just taking a moment to talk through things with me, and in turn, making them right. The business is run by a genuinely good man and good people.

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

Never thought we'd be the type to drive nearly 300 miles for a vehicle , but alas, here we are…read more Hubby wanted to replace his totaled Ford Explorer with another exactly like it. He searched high and low and found a vehicle at Zeck. He secured the down payment electronically and we drove up on a weekend to retrieve the vehicle. Love the Zeck logo that is reminiscent of Superman. I teasingly call my hubby Superman; how fitting. Sage took us on a test drive and pointed out the prison(s) along the way, while warning us of the local speed trap! Sure enough, we encountered the policewoman on her way to her spot. She nodded and smiled as we drove back to the dealership. Ticket averted!! Great service and one of the best waiting rooms with coffee, water and fresh popcorn. Our experience was a little different than the locals since we were on a Ford Explorer mission. Mission accomplished.

This place is a must pass on Service center!!! First they get you to sign an iPad for permission to…read moredo a diagnostic to identify your concern ( DO NOT SIGN!! ) Later when you come they will show you that you signed though it will have items you never stated a concern for as well as multiple diagnostic tests as they state every concern has to have its own diagnostic test (LIE!!! Once the laptop is hooked up you can check any component without exiting the system, FACT!!) but even though I never said anything about a leak they were nice enough to run a diagnostic test that somehow let them identify a rack-n-pinion leak that they repaired under extended warranty oh and apparently on a separate diagnostic test the AC was over charged with freon by .75lb so they had to fix that even though I stated the AC was working completely fine upon dropping the vehicle off ( I had previously stated the AC fan wasn't blowing out the vents though after shutting the vehicle off and on it was working correctly again so 2 weeks later I stated is was no longer a concern but charged for a diagnostic anyway) keep in mind the diagnostic test doesn't record or maintain how much freon a system is charged with. Though another diagnostic test on the TPMS system was performed and that system was in fact showing an error though the test determined the system was fine yet I showed 12 notifications from the Ford App about the TPMS sensor and after paying for in total 5 diagnostic test and other unauthorized work and warranty deductible for again work that was not authorized I got less than 5 miles away and the TPMS waring light came on again and I took a picture of it and sent it to the service person I had been communicating with (Chantel) and of course she did not respond back. Lastly after over 3 weeks of having my 2021 F150 Powerboost with 40k miles the recalls were not completed, and I was stopped by local authorities because the loaner vehicle the dealership allowed had a dealer tag that had expired in 2025 and the incident happened July 2026. Even though I had texted back weeks before to Chantel not to do anything else to my truck because of the AC being over charged and a leak that never left a drop in the garage and the body sensor on the back passenger side that needed re-routed (again an item not listed or mentioned by me) I could clearly see they were adding whatever they wanted they still completed a 40K warranty service ($449.00) and an ignition system flush ($299.00) and stated it was agreed upon work and was performed prior to me stating not to do anything else weeks earlier. My attorney asked for me to obtain the shop technicians daily logs to show what days the work was performed and Chantel stated that they do not printout diagnostic results nor keep technician logs for what vehicle they are working on and for how long. Keep in mind a service manager never once got involved and was according to Chantel not available. I do not have the screenshots as they are on my cell phone but they will be included in the lawsuit and BBB complaint