1. Zen Air Heating And Cooling

    1. Zen Air Heating And Cooling

    0

    Larchmont, NY

    Zen Air Heating And Cooling

    5.0 (1 review)
    Open 7:00 am - 6:00 pm

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    6 months ago

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    I am so pleased with the professionalism and excellent care I received when I contacted Nu-Way. My…read moreair conditioner stopped working during a very hot day. Nu-Way sent their tech out within the hour and fixed the problem. He came with a mask on and took great care in my home. Once he identified the problem, the office sent out for the required party and delivered it. The tech was able to fix the problem within hours. I totally trust this company. My unit is very old. They were able to fix the issue rather than just try to sell me a new system. I highly recommend this company! They are quick to respond, courteous, caring and extremely knowledgeable. Excellent service - from the office staff to the techs!!

    Do not use this company at all. They had the audacity to actually tell my fiancee that she was…read morebeing unreasonable! Like what kind of place actually does that? It should not matter how long we have had our system! It's like a car. You drive it until the wheels fall off. Oh to add a bit more to the back story, we have been having problems with our system for quite some time and we know it's an old system that we are trying to hold up on replacing until it totally goes. Anyway after the last fiasco yesterday our unit was leaking through the ceiling. We call the 24 hours emergency line and they actually ask us if indeed it was an emergency and then state, you do know it's a Sunday. I don't care what day it is, if you don't wanna show up don't offer a 24 hour emergency line or if you're just a tech maybe you should find a new profession. Anyway today was the final straw. We cancelled our service with them and hired one of their competitors! Sorry Nu-Way you did this to yourselves!

    Master Comfort

    Master Comfort

    (9 reviews)

    Concourse

    I never write reviews, but this was such a bad experience that I really feel I need to. I made an…read moreappointment yesterday for them to repair my window AC unit. I specified the model number, BTUs, and the fact that it was an upper window installation. I had the person on the phone double check to make sure they do actually repair large units installed in upper windows. The person on the phone assured me they do. I was told I could have an appointment 8-11am today with Jorge, and got a text confirming that. I texted back requesting that Jorge call me in advance if he thinks my window AC unlikely to be repairable. I got no response so I assumed the text chain was unmonitored. I rearranged my day, got up before 8am, and waited. At 11:15am, no one had come, so I called. The person on the phone was very apologetic and said someone would call me back immediately to let me know when the tech would arrive. I rearranged appointments for the afternoon. No call. I rearranged more of my appointments for the afternoon. I called again at 1:30pm: same apology and promise. No call. I rearranged more of my appointments for the afternoon. I called again at 3pm: same apology, same promise. In desperation, I told them I was about to write a bad Yelp review. That's clearly the ONLY thing that made them bother to respond to me because, finally, at 3:15pm, Brenda texted me on the same text chain (so the text WAS monitored after all): "I am sorry for window AC we usually replace them do not perform repair." What??? They had confirmed that they DO perform such repairs. And even if the phone person had been mistaken, they KNEW they had made an appointment with me 8-11am. But no one had bothered to contact me to tell me anything! They knew I was calling again and again begging for a response. No one WOULD have contacted me had I not finally told them I was about to write a review. They are obviously totally unprofessional and don't care how much disruption and waste of time they cause their clients.

    I didn't use them, but their professionalism and care when coming to do an estimate for me was…read moretop-notch. The price quote was excellent too, but we decided not to proceed with the project. However, I would use them if we ever decided to revisit it.

    Go Green Air - Heating systems

    Go Green Air

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    I cannot recommend Justin(owner) at go Green Air Justin…read moresent the technician Ralph to look at my AC it was a space pack system, which is no longer in business so there was no parts to get they said They should've been able to find something comparable to what I had but they did not. They sold me a new air-conditioning unit inside and outside we agreed on a price. Gave it a deposit They did show up when they said they would they installed the units That's where it all went wrong We ended up having to change all the ductwork He had to get a piece fabricated to make it work He showed up one night with the piece to finish up the job mind you we would've still had problems The job was 14,000. I gave him an $8000 deposit which he asked for 10,000. He came back with the piece we needed and he wanted me to give him the balance that I owed him before he walked into the store to finish the job. And that's where he went berserk I highly recommend you go with a different company As I'm left with a mess during the heat of the summer

    Completely unprofessional and unworkable. I asked for my HVAC to be tuned to lower the humidity,…read morebut they ended up doing the opposite and doing the opposite of what I asked. When I left a negative follow up review, with the expectation that the issue would be fixed, they lashed out and I said I'd be fine pulling the review if they came and fixed their mess up the day after they did it. They didn't. Your money is better with another company

    Arctic Mechanical

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    (42 reviews)

    Fraudulent billing…read more Watch out for these fraudsters. I had Arctic over to look at a heating issue. Their tech was in my house for no more than 20 minutes. I received a bill for 1.5 hours. When I called them, their rude representative claimed their GPS said he was at my house for one hour and 27 minutes. Then she hung up on me. I then check my Ring doorbell camera and got the video evidence. I wrote the company and then got a call from a "manager" who claimed their rep didn't argue with me and they were fixing it. Watch out for these crooks. If they're willing to scam me on my first small bill, imagine what they'd do to you if you did a big project with them. CROOKS. Update: Subsequent to the original post, Jeffrey F from Arctic Mechanical wrote a reply to my post, inaccurately characterizing the events, but more importantly, listing my name and home address in his reply. This attempt to intimidate and chill my right to post about their business practices was appropriately taken down by Yelp. But this is further evidence of Arctic Mechanical's business practices and aggressive and shady front office.

    .As a member for many years, I found recent service unacceptable and overpriced. For the second…read moreyear, I lost A/C during dangerous heat AFTER Artic Mechanical service adding refrigerant. This year I lost A/C after paying Arctic Mechanical to inspect and replenish proper refrigerant levels. Two weeks after Arctic Mechanical service, I lost A/C during dangerous heat. Failing to detect leakage BEFORE adding refrigerant is the service problem. Arctic solution is to now install a new A/C, after spending over $3,000 dollars on Arctic Mechanical service. In past, Artic quoted me a heat/hot water unit, and after accepting the quote installed a different brand. No explanation for this bait - and- switch maneuver. No longer quality service, little value, but unreliable response to emergency. Buyer beware.

    Zen Air Heating And Cooling - hvac - Updated September 2026

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