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    Zen Home Stitchery

    3.0 (2 reviews)

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    3 years ago

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    Fleur De Lys

    Fleur De Lys

    4.3(92 reviews)
    0.7 mi
    •$$

    I'm disappointed to be leaving this review because I have both been a customer of this shop and a…read morevendor for the past few years. I've supplied my handmade sage bundles to the store for years and have always had a positive relationship with the person I typically work with. Unfortunately, my most recent experience was very different. A different manager placed a special order for 16 sage bundles. Because I don't keep that quantity on hand and she wanted to hand-select the bundles, I went out of my way to order additional product, assemble 25 bundles so she would have plenty to choose from, and drive to the store for the scheduled delivery. When I arrived, the person who placed the order was not there, so another employee met me. She selected the 16 bundles and repeatedly commented on how beautiful they were and how nice they smelled. We actually had quite a conversation about the scent. I was therefore surprised when, a week later, I was informed that the bundles supposedly had a "strong, unpleasant odor," that the shop was uncomfortable selling or keeping them, and that I needed to come pick them up. I was also never paid for the order. When I returned to retrieve the product, the interaction was rude and dismissive. Another employee even unnecessarily commented that the bundles smelled like "weed." Having worked with sage for years, I found this particularly surprising because the bundles smelled exactly as they normally do - like dried sage. I had not changed my suppliers or the way the product was made. To make matters worse, the bundles had been placed in plastic zip-top bags stacked on top of one another, which crushed and damaged some of them. I understand that a retailer may occasionally decide a product isn't right for them. What I found unacceptable was the way this situation was handled: a special order was requested, I spent money and time preparing it, drove a considerable distance to deliver it, the product was accepted and complimented at delivery, and then the shop refused to pay for it, mishandled the product, and required me to make another trip to retrieve it. As a small business owner, my time, materials, and inventory matter. I would have appreciated basic professionalism, communication, and respect for the fact that I was fulfilling a specific order for a business that had successfully carried my products for years. This experience was especially disappointing because of the long-standing relationship I had with the shop. I hope the management will take this as an opportunity to consider how vendors and customers are treated, particularly when someone is placing orders for products they may not be familiar with. Unfortunately, based on this experience, I would be hesitant to recommend this shop to other small business owners as a place to wholesale their products.

    I stumbled upon this shop today after dining at Plums Cafe and I was beyond impressed. The interior…read moredesign is impeccable and there are so many interesting finds. I feel like this is the perfect place to come if you need a gift for someone and not sure what to get them. The selection was wild, from greeting cards, olive oil, candles, aprons, kitchen items, jewelry and so so much more! It was out of this world. Also, all the staff were so kind and helpful! Can't wait to explore the shop again soon.

    Photos
    Fleur De Lys - Beautiful arrangement by Fleur de Lys. Ordered sight unseen over the phone and it was absolutely brilliant!! Bravo.

    Beautiful arrangement by Fleur de Lys. Ordered sight unseen over the phone and it was absolutely brilliant!! Bravo.

    Fleur De Lys
    Fleur De Lys

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    SEED People's Market

    SEED People's Market

    3.9(171 reviews)
    3.2 mi
    •$$$

    I came to SEED People's for the first time this weekend when visiting The Camp shopping area. I was…read morevery impressed by the size and selection! The store is 2 stories and they sell everything from home goods, cards, gifts, clothes for the whole family and much more! As a creative person who studied fashion merchandising, their displays were everything to me. It reminded me a little of Anthropology, with more of a boho/hippy vibe. The whole store is extremely visually appealing and has a "hangout vibe". It is the perfect store for this area. It totally goes with the theme. The staff are super friendly and helpful too! Can't wait to go back!

    I really dislike leaving negative reviews for small businesses, but I hope the owner sees this. I…read morevisited the store today to buy a gift for my son and for my business partner. We picked up a vest that was clearly marked at $160. When we went to pay, the cashier told my wife the price was actually $200. We understand that pricing mistakes can happen -- that wasn't the issue. What disappointed us was the attitude. Instead of explaining the situation kindly or apologizing for the confusion, the employee was dismissive and rude. Unfortunately, that interaction really affected our experience and made us reconsider returning. I hope management can address the customer service aspect, because the store carries great products and has a lot of potential.

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    SEED People's Market
    SEED People's Market
    SEED People's Market

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    H + E Goods Company

    H + E Goods Company

    4.1(9 reviews)
    1.6 mi

    I was in the store today with my daughter for 10-15 minutes and the man working (assuming the owner…read morebased on what he was doing) did not care to greet us or speak to us the whole time in there. He did however wipe down my daughter's drink mark within 10 seconds of her picking up her cup so he was clearly aware of us and watching. It was rude, especially for not saying a peep to us the whole time. Too bad bc the store has great items but I could never support this business. It's giving that pretty woman moment where she felt completely judged and the store clerks were rude when in fact she could buy the whole store if she wanted. Hard pass.

    First off, this store has beautiful items available. I'm not a big home goods person, but as soon…read moreas I started scrolling through the website (which is very easy to navigate) I knew that I was going to have an incredible experience just browsing. In this particular day I was looking for a very last minute gift; a good quality matcha set. When I googled my options for same day pick up this store stood out to me. The set they had posted on the site looked beautiful. In addition to looks, the description said it was imported and handcrafted in Japan. There was a disclaimer about how the actual product in store might differ from site because all items were unique due to them being made to order by hand (to me that sounds like a great thing). I looked up the address and decided to take a forty minute trip. When I arrived at the store it was just as I suspected! I could not get my eyes off all their items. Rugs, jewelry, pillows, matcha sets, even the stuffed animals! Pricing is more than your typical run to a Target, but in my opinion you get what you pay for and these items were definitely worth their price. Their inventory very clearly reflects quality and are sure to be conversation starters for friends and family. Finally I made my decision on an incredible looking set and I approached Dean at the register (worker at that time). He was very kind and informative to whatever questions I had. He carefully packaged my item and even decorated the bag a bit since I mentioned to him I was going to be gifting the set. Soon after admiring all their items I was on my way home. Unfortunately things do happen and When I got back to my place I checked my email and I had one from Dean. He politely let me know that the spoon for the set had been left behind at the store. To be honest, I probably would have never even noticed this mishap, but he was upfront and honest about it. I told him that I had left the area already. He asked if I would like to have the item shipped, but then I reminded him that the set was going to be gifted that very same night. In order to save me the hassle of driving back Dean actually delivered the item to my place in Long Beach (from Newport!) after he got off work. I mean, wow, that speaks volumes about Dean. He was incredibly apologetic about everything the whole time and that meant a lot to me. Dean made the drive to me, we met up, he apologized again sincerely, and my gift was a huge success that evening. In this day and age costumer service has been in decline for a while. I notice this whenever I interact with anybody outside of home, but definitely not H+E Goods. This business is top notch from top to bottom. Even on their "bad" days they are leagues ahead of most businesses out there on their good days. H+E Goods, thank you for the amazing experience. Dean, if you read this, thanks so much once again for your time and I look forward to my next visit.

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    H + E Goods Company
    H + E Goods Company
    H + E Goods Company

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    Zen Home Stitchery - homedecor - Updated September 2026

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