Placed an order for pickup 2.5 hours ahead of time, provided a phone number if it wouldn't be done on time as well. When I got there, I was told to talk to Jake at the bar. He proceeds to tell me that he is aware of the order but they've been "busy" and the food has not been started yet. When asked how long it'd be, he said an hour and said he could comp a soda. Horrible customer service. read more

I have only been there once and ordered the Pollo Parmigiana. It was quite good and would have been worth the $18.95 if it came in a larger portion. The atmosphere is great and definitely would be nice to eat outside during the summer since it is on the riverfront. Not sure if I'll be back anytime soon though. read more

I did not know where else to write this, I overheard a female employee bad mouthing a tip she received tonight. She said something about her boyfriend or ex boyfriend overhearing her or seeing her give him a dirty look. She proceeded to use the F word at least 10 times. Also she said she had texted him and was talking about fighting him at a bar and that she was going to "f*** him up". I am not sure what kind of establishment this is, but she needs to terminated. Not only did she act unprofessional, it completely turned my husband and I off from ever going back to Zias. I mean what kind of employee serves her boyfriend and acts unprofessionally; then comes in swearing like a sailor because he didn't tip her? The sangria was good, and our food was decent at best. after talking to my husband he said he asked the darker gentleman who was the busser whom the server was and he said her name was Brittney. read more

Eat there tonite. Took over an hour to get our meal and once received it was less like warm. We've been going to Xias for a number of years and have noticed a drop in quality and service. I doubt we go back. read more

Best overall Italian in the city - adding in price, atmosphere, and location. Sit outside with an antipasti plate, pizza, and bottle of wine and you will get away with the best Italian experience in the city. Try the fried zucchini too. read more

If you're in the mood for an overpriced pizza or italian food than this is the place for you. Most of these businesses by the docks are like that, they have a dock if you have a boat but beware if you are wearing swimwear you will be asked to leave, even if you want to sit outside, so if you ask me what is the point of being on the docks for this place i will say i am not sure at all. Overall everything is mediocre nothing special. read more

The food is generally good, definitely not the best Italian I've ever had, but very acceptable. During the summer months, this place is always busy - especially on the patio overlooking the river & downtown Toledo. Visiting in February though it's fairly quiet. The night we visited there were only 3 or 4 tables in use. We sat at the bar for happy hour. What surprised us is that despite their being little activity in the place service was rather slow. If they fix this, my eating would jump to a 4. Their pizzas are a specialty. We ordered two small pies one for each of us. If we go b ack, we'll order only one small and share, as we took quite a bit home. Their full size pizzas are huge and one can easily feed 4-6 people as an appetizer. Anything else we've ordered there is just average...nothing special. If your looking for a great place, go to their sister restaurant right next door The Real Seafood Company. read more

Been here several times and never had a bad meal. Went tonight and was disappointed my favorite dessert, the mousse with raspberry sauce, has been changed though. It's now with blueberry. Still good, but not as good as the raspberry mousse one. They really need to bring that back! Other than that, best mussels around and love the atmosphere inside and out! read more

Don't expect to find authentic Italian here, but the food is still tasty and the atmosphere is comfortable and cute

It's a good thing the main reason for Zia's tonight was to see friends, because the food and service, not so good. Entrees came with options of salads, a Caprese being one of them, which many of us chose but none of us were told that it would be a $6 up charge. It was not a good caprese and certainly not worth the significant up charge. To add insult to injury, drinks were ordered and forgotten. Waaay overpriced. read more

When they first opened it was incredible. Like many other places managers change and so does the priority of the restaurant. Quality and portions lessened , service began to slip and the smiles are no longer on the Faces of the staff. The shame of it is, they were amazing. Best damn pork chops I have ever had. read more

Cheese Ravioli was great. Service was good, restaurant clean. Looking forward to going back.

For the price of the food i expected much more. My noodles were very hard and stuck together, chicken tasted bad and was skimpy. The service was good and the bread was the best part of the meal. read more

We went here for Restaurant Week to try some place new. They offered a three course meal for $25/person. We each ordered a salad (they don't have blue cheese dressing but do have crumbles to add if you'd like). We also tried the mussels, my first time ever, and they were delicious! We had them in marinara sauce, but they also offer them in a cream sauce or wine and garlic. I had the spaghetti which is authentic and therefore a white sauce instead of red. Nonetheless, it was delicious. They also served fresh baked bread with olive butter which was amazing. Finally, I had the bread pudding for dessert which was great. Our server was attentive, knowledgeable, and very friendly. Two in our party had wine which isn't served in the typical wine glasses, but instead what look like miniature beer glasses. It's a large restaurant, but we still made reservations just to be on the safe side. It is also connected to the restaurant next to it, Real Seafood Co., which shares owners. It is right on the river with a great view of downtown. read more

I mostly go to Zia's for pizza....it's thin and big and scrumptious! I've had other dishes and they've been great too!

So disappointed that you changed the eggplant parmesan, it used to be one of my favorite dishes.

Went here with my girlfriend, it was good she is Italian and so her standards are kinda high, but we were both pleased with it. We waited an hour and a half for a table keep in mind it was the day after valentines day and we didn't make reservations. Sat at the bar service was good. I had chicken Parmesan nothing fantastic but it was good. Honestly the bread was the best part. read more

Our first time there tonight. Made a reservation last min on open table and they sat us on time. Bruschetta was amazing. Salad was good. The bread and the butter was incredible. Had the Manicotti and it was absurdly delicious. Portion size was large. Ambience was awesome. It was just a great experience. The staff was great. Manager came by and asked us questions more than the basic "how was your meal". It really was a great experience and worth the trip. We will definitely be back. read more

If you've never been to Zia's before it is worth a trip! My first time going was with a family friend who told me Zia's was the best, and it did not disappoint! The decor is so corky and fun, it makes you feel as if you are in little Italy. Also, the olive butter and bread that they give you before the meal is to die for. I love Zia's for the food, but the friendly staff is what keeps me coming back! One time they ran out of the mussles that I wanted, so they went to the sister restaurant Real Seafood (also AMAZING) next door and got me some. Also, can't beat the deals on your birthday. Now that I am moving, Zia's will be one of my most missed places to eat! read more

I would not recommend Zia's to anyone! The first time i went there, my girlfriend and i ordered a specialty pizza. The toppings were barely unfrozen and i found a hair in my water. I just recently called to make sure everything was good with my reservation for a large party that i had called about a few weeks ago. The manager i spoke too was very rude and told me they had no record of my reservation and then hung up the phone. I am in disbelief that a local restaurant like Zia's would treat their customers so harshly. read more

Awesome service. Excellent food. The place is very well decorated and I can't say enough about how great our waiter was. He(Ben) knew the menu and all the drinks by heart and described all items so vividly you could get a mental picture. I will be back for sure! read more

Nice atmosphere but food was terrible. No seasonings at all. Young lady at hostess desk rude. Manager was nice. Don't waste your money to many other good restaurants in Toledo. Carabas's puts this place to shame. read more

Never go there! It was once a great place, not now. We made reservations on open table. Requested a booth but, were told we would have to wait longer. Many people walked past us for better seating. Taylin, our server, was terrible. She denied Happy Hour specials even though we were made to wait for a reserved table. We should have left then. Limited Menu and very pricey. Small portions. Server never mentioned any specials. Glad we didn't waste money on drinks but , one round should have been allowed to us. I didn't want to complain in front of other couple. Portions were small and somewhat bland. The soup (slop) was tasteless. We should have left before entrée arrived. I would not go back even if a free meal was offered. Avoid at all cost!! Too many better Toledo restaurants to go to! DON"T WASTE YOUR MONEY read more

How have i never reviewed Zias? I have been to this restaurant probably 7-8 times, the most recent being last week. I'll try to base my review on the most recent experience...but given I've been here on multiple occasions you can deduce that overall i do enjoy this place...however I've also had questionable service in the past (hence the 4 stars and not 5). I once went here on Valentines Day/Anniversary date and had without question the worst service I've ever had in Toledo at a restaurant where tipping is expected. (Long story short...we saw our waitress twice: when she took our order and when she brought our bill. We had empty drink glasses and no water for the duration of our meal, we were never asked if our food was ok or correct, if we needed anything, etc. I wrote about my experience on social media, was contacted by the manager asking for my information to provide a complimentary meal...i complied and never heard from Him again.) That experience withstanding, usually the food and service are quite good. Last week we ordered the shrimp app, which was good...not great. We'd have been better off just eating the complimentary bread and olive butter which is SO addicting and amazing. I often crave just this when trying to decide where to go in Toledo. Our drinks were good (this time prompt and refilled several times!). The salad (Caesar) is awesome. I ordered the chicken parm because it's always filling and scrumptious. The decor and "feel" of this place is one of the reasons I recommend it to people looking for Italian in Toledo. read more

Perhaps the most forgetful server ever coupled with a forgettable meal. The eggplant Parmesan was too tough to eat, the Caesar salad tasted nothing like any other Caesar salad and the bruschetta was just toasted bread with chopped tomatoes on the side. The only saving grace was the pizza. read more

I always go there with my family and gave even introduced some friends too!! Reason why I continue to go there is because I have never ever gotten bad food or service. Although a bit pricey for my budget and maybe for some others , it's always worth it!!! read more

If I could give a zero I would. Horrible food and experience. Went for my birthday with my spouse, 3 year old and infant. Told us we would not get half off due to the 3 year old, then told us we did since the manager said ok but our bill was 1/3 off. Scampi was horrible. They butter had hardened and was slimy. Cesar salad had zero flavor. I had chicken Alfredo and the noodles were hard and stuck together and the sauce was just oil. The meal was horrible and will never go back again. They also seemed irritated we had children with us. Even if they gave me an I'm sorry gift card I wouldn't go back. read more

Service was great, Stephan did a great job servicing us. I ordered the fettuccine alfredo which was really cool because it was prepared table side. They had a big wheel of cheese carved I to a bowl which It was prepared in. Would highly recommend if you are looking for a good Italian meal. read more

Visited Zia's for the first time in a while last weekend. Mozzarella Bread appetizer was not very good; dry and with very little cheese. Entrees (baked ziti and spaghetti with meatballs) were good but nothing special. Two cocktails were outrageously priced at $9.50 each. Server was very good. Atmosphere was pleasant. All in all, thought, there are better Italian restaurants in the Toledo area. read more

Dined at Zia's last night 11/29/17 and had a thoroughly enjoyable evening and meal. The service and food were outstanding. Our server Stephan made the night exceptional. He was obviously well trained and his execution was fabulous. He was friendly, polite, courteous and well informed. He recommended the Italian Mojito which was wonderful. We had Shrimp Mediterraneo, Chicken Marsala and Chicken Pesto which were all delicious. The Pizza was also very good. We will definitely be back!! read more

Refuse to dine here again. They recently cut their portions and quality, yet raised their prices. The service is never good. Go to LaScola or Mancy's for a real Italian meal with better service and prices. read more

This was a long time favorite of mine before I moved to Texas and every time I visited Toledo I went and ate at zias and never had any issues. Well I just moved back and made sure zias was a first on my list to eat at, but I was highly disappointed. We went on a Saturday night and got there 45 minutes before they were closing. There were 4 tables with people still there and even 15 minutes before close a couple showed up. Well first she brought the "famous" house bread with plain butter...didn't say anything about the "famous" olive butter it always comes with. That's one main reason I go there! We had to ask her where it was, her response was "oh we ran out earlier at 9:30" (mind you it was 9:37). Well she should have let us know that when she brought the bread out! I don't think they ran out I just think they didn't want to make more. Then we order our main dishes and my husband ordered the salmon and not once did she let him know they "barely cook it" in case he didn't like it that way and could ask for it fully cooked. I'm not sure if that was true but I've never heard of a restaurant barely cooking salmon. I ordered the chicken piccata. My dish when it came out was hot but the sauce was so overpowering with salt I couldn't eat it the chicken. My husbands dish was all cold, salmon, potatoes, and asparagus. So when we told her that it was cold and that the salmon was undercooked that's when she said they cook their salmon that way always. She brought him hot potatoes and asparagus but didn't offer fresh Parmesan like she had with the original dish and which my husband wanted. I also had a soup come with my meal and at some point I didn't notice but she took it and I was going to take the rest home. Not once did the manager come to the table(and he did walk around and looked at us) to apologize or ask us how things were and I expect that when I'm shelling out $95 on food that I wasn't happy with. I'm not sure if I'll go back or tell friends to go there. read more

Average Italian; below average service; great view of the city skyline - that is the only thing it has going for it.

The hostess was not at all friendly. We had a 45min wait to sit on the patio and when we were seated we noted there were 5 tables open. Our waitress was friendly and did a good job. We waited an hour for our food which was ridiculous. I ordered the spaghetti and meatballs and I can't find a positive thing to say about it. The meatballs were very dry with not much flavor. Pasta sauce was void of flavor. My Husband had the Swordfish which was just ok. The risotto was very bland and a soup like consistency. Will not go back. read more

Zia's is hands down my favorite Italian restaurant in the Toledo area. There really is no other one that is remotely decent, and don't begin to tell me about La Scola or Mancy's Italian....barf! The location of Zia's is beautiful. It is right on The Docks, aside The Real Seafood Co. and situated on the water. It has a beautiful Tuscan feel on the interior and offers outdoor seating to watch passing boats. I have been coming to Zia's for about 4 years and I have never had a disappointing or even remotely negative experience. The waiters/waitresses that I've dealt with have been nothing but sweet, genuine, and thorough. I love going to a place where they seem genuinely happy to have you dining at their restaurant. That is mostly because of one of the managers, Caleb, who seems to go out of his way to talk to you and make you feel appreciated. It's nice to have a conversation that is different than the, "how was your meal" routine that is SO stale and quite frankly annoying. As the night went on I noticed that it wasn't just my table that he seemed to check it on, but everyone else's as well and was very polite, kind, and thankful to each customer for dining there. As guests were leaving he knew many by name and had such a great rapport with them. Very impressive and I mention it because I have never seen a manager take an interest so greatly in their clientele at a restaurant. Now let's talk about the FOOD! Zia's makes some of my FAVORITE dishes, hands down. The penne al forno brings me to my knees. The baked deliciousness gets me every time. The pizza is absolutely fantastic and serves a good number of people. I've had their salmon dishes, chicken ones, the pesto dish is out of this world, I mean you really can't go wrong with anything here. I am a HUGE fan of their house salad as well. It has chickpeas in it, it's the perfect size, and has a delicious light dressing that doesn't overpower the salad. Just remember to get fresh cracked pepper on top of it, it sends it over the edge. Also, upon first ordering you will get some delicious bread with olive butter and coming from someone who hates olives, this butter is amazing. Zia's has such a wonderful menu, complete with great workers, and is one of my favorite restaurants in Northwest Ohio, so much so that I even had my birthday party there. They have a a large room in the back and it can even be made private with curtains. I have since thrown parties there for my friends and it never disappoints! Zia's is a MUST for Italian if you're in the area! read more

Jake, the bartender was very inattentive, didn't serve bread with our meal, never ask us for refills of anything. We had to get the other bartender to refill our drinks. He needs to do another profession, bartending is not it. Got 70 dollars i don't want to ask for anything. gretchen was a great manager and we have been going there for decades, Gretchen was a waitress then became manager, so I know what I expect from zias. Sad not going back for a long time. read more

I recently went here for a celebration and it is delicious! The bread and olive butter is addicting- even the person I came with liked it and he usually hates olives. The prices are higher than I typically go for, but that's what you expect for having a location by the river. I imagine it's got to be quite expensive for property taxes. read more

Great atmosphere, great service and good food. Had to send my food back as it was undercooked; but they quickly resolved the issue and took care of the cost of my entree. Would definitely go back! read more

One of our top two favorite restaurants in Toledo. The food is terrific, tasty, and has some uniqueness in preparation. Service is great consistently. Atmosphere is easy to appreciate, especially at night because of the lighting they use. Their pizza is especially tasty. And the fried risotto balls are wonderful! read more

Hosted a bridal shower here for niece, being that we, my daughter and I live out of town DC we had to go on blind faith. The staff Kate, Brandon , serevrs and cooks blew us away. True professionals. The food was great as was the service. The guests at the shower where also very impressed and I believe if they had never been to Zia's they will now be a repeat customers. I highly recommend this venue for anybody looking for a place to hold a special event. read more