Was at this location this morning to finish with getting my wife the kia that she wanted. between…read moreyesterday and this morning they must have decided that they didn't want us to have it. they started trying to force us into a chevy cruse. not the car my wife wanted. told us the Kia Sorento was the most expensive car on the lot. I looked up some of the others they have on the lot and found that to be a lie. Dont go to byrider they try to force you into a crap car.

This company just sucks with every ounce of my being I wish I would have waited a few more days and…read morewent somewhere else to get a car. They make it very easy to get their cars and then your screwed once you do. I would do anything to get out of the car I have with them

Easy to make appointments, service advisor took care of us quickly, good place to wait with a nice…read morecoffee bar. Called earlier than expected to say it was done, under the estimate and took care of the problem. Glad we came here.

Had the 3500mi checkup at alittle over 4000mi ( oil, tire rotation,) to prepare for a family…read morevacation throughout our lovely state . Drove about 500 miles when the rear tire came loose tore off four lug nuts and a stem. Luckily the tire didn't hit anyone and my family was ok The dealer in Traverse City, was wonderful, the Service manager drove out and took over and the car was repaired the next day- great customer service They recommended I call my dealer when I got home I thought to check it and see if it was something else that caused it Well I did and they said they would fire someone for that and it must have been someone trying to steal my tire This certainly poor customer service. I really don't want anyone fired. I rather think this is a management issue- pushing the tachs too hard , poor policies ( checks and balances) I couldn't get much if a word in edgewise I'm ashamed of people I should be able to trust. I'm thankful we were lucky and safe

They are very attentive UNTIL you sign your contract. After that I felt like I was cast aside or an…read moreinconvenience to them! My car has had pieces of it actually come off going down the highway and I was charged over double the value of the car.....

I would not have bought my car here if I would have known of the bad reviews. I noticed my payments…read morenever went down after years of paying my car. Then I noticed it went up an extra 3,000 . I called and they told me that if i want to keep my car after paying it off, I have to pay an extra 3,000. That's BS.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

horrible service department. Had my vehicle for 10 days would not return any phone calls couldn't…read moreget any human being on the phone that could give me any kind of an update with my truck. I had to tell the receptionist to get it packed up and ready for me to come pick up, cause I'm willing to take it to another dealership.

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

FUCK THIS DEALER. I took my in my Hyundai as a last resort. I knew it was the head gasket but I…read morestill have to pay the EXORBITANT diagnosis fee? Ok. So I wait a couple days to hear. They wanted $4K. The mechanic called saying he had trouble dropping that kind of money into a car not worth that. I agreed. That week my son passed away. I had my hands full. I told them of my son's passing and they said they would roll it in back. I know it was a bit more than a week, but NO COMMUNICATION. I received a letter from the Sheriff about an abandoned vehicle. I took care of that but my Hyundai was no longer mine. Is a phone call unreasonable? I'll NEVER EVEN CONSIDER BUYING CAR BRAND THAT THIS DEALERSHIP SELLS JUST SO I N ER HAVE TO GO BACK. FUCK THEM!!!

Have been doing business with Maple hill for almost 10 years. Outstanding people and service. I…read morewould recommend to anyone for their auto needs. Service is the foundation of maple hills success!

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

Kirk and his team always do a top-notch job. They're especially good at repairing my old 1975…read moreVolkswagen Kombi bus. Their knowledge of these old Volkswagens is unrivaled in Michigan. He's helped me with our sons VW fastback and a Carmen Ghia that I've also had. Always doing a great job getting them up and running.