Zippy's is always a go to. It is pricey yet very convenient. You can go for breakfast, lunch, dinner, pupus and they have catering/ party/ family portions. The service was good. The restaurant is spacious and clean. Located in the mall food court area. read more

Zippy's Hilo - Zip Pac Deluxe Complete Meal -comes with a drink and dessert - Diners Near Me - Hilo, Hawaii

Great food. Great service. As a native Hawaiian, I will ALWAYS stop here when I come back home!

Service is local aloha hospitality. Everything on menu is delicious. Food's appearance looks appealing. Generous portions. Good hearty, local food. read more

I was greeted by one of the employees at Zippy's in Hilo. I found out her name is Brandy. She made my day! I just came in and she came up to me with a big smile and I said "I am desperately needing ice for a prescription that has to be refrigerated and I wasn't prepared for this, I am an hour and a half away"." Brandy still was smiling and She said "wait right here" and she went to the kitchen. She came back with a bag of ice cubes, the same bill smile, and even an extra cup of ice if needed. My day went from bad to great because of Brandy! She is a lovely person. Thank you Brandy! read more

Located in the Prince Kuhio Mall It's Zippy's! and being from California how often do we eat at Zippy's so, yes, I was super excited to find one in a Yelp search while we were in Hilo! This Zippy's is conveniently located in the Prince Kuhio Plaza. Sure they have burgers and sandwiches, noodles and soups but it's the classic local favorites we were after, Zippy's fried chicken and Pupu platters. Before we were seated we each had to take a temperature check. One by one we stood in front of a machine until after a few seconds our temps will flash on the reader. After we were all clear we were led to our table. We placed our orders. Our tasty grubs included: Chicken Katsu Fried Chicken Two Island Eggs w/ Portuguese Sausage Hamburger Steak Teriyaki Beef Spaghetti Malasadas (Napoleon's Bakery) Breakfast is served all day. We dined-in but they also have a section for fast food orders. Service was good and food came fast. Our party of 8 were pleased with our experience. Napoleon's Bakery offered some freshly baked delights and we munched on our malasadas while the others went shopping inside the mall. Cool trivia: Zippy's Hilo is the FIRST location on the island of Hawai`i. Mahalo! Review #2293 read more

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Waited 20 minutes and table still was not ready so said maybe another 20 minutes WHAT at Zippys. They need to keep up with the demand. Is it just Hilo Zippys has bad service? read more

I actually love Zippy's and on Oahu I eat there a lot. However, I don't get the same feeling here in Hilo. I had my order wrong the last 2 times I ate there and an item that was on special turned out not to be when I paid for it. It seems like customer service is not high on their priority list unfortunately. read more

Food awesome. Chili and fried chicken always perfect. Saimin top notch. Service quick and helpful.

The guy at the counter was nice. The food was good. The rest of the experience: thumbs down. Eaten at another Zippy's and never dealt with not being able to eat out order in the booths unless we ordered "dine in" .. what ? That wasn't explained at the counter. So then we sit in the mall side to eat, and some cleaning lady starts yelling at us from across the area that we can't eat there. Ok what? Apparently the mall had JUST closed so we couldn't eat there either. So where are we supposed to eat our food? Lol. What a weird and disappointing experience. Much different than the Oahu Zippys where we were greeted with an Aloha and left with a Mahalo. Not this one. Felt like criminals ordering our slop trays! read more

Left after waiting for a table for two for about 10 mins in a restaurant that had six (6) empty booths in the front, three (3) tables full of dirty dishes which did not look like it was getting cleaned anytime before closing, and one side on the restaurant was empty. Granted they were closing in abt 45/50 mins, still there was no urgency in trying to seat us, hence in my frustration in leaving this poor review of customer service/ambiance, and also am sure the food would not have been up to par had we been seated and ordered, as I'm sure our food would've been rushed to cook and consumed. I've patronized many Zippy's across the islands and also in Las Vegas and can attest that the service at Zippy's Hilo makes it hard to patronize local business - do better, Zippy's. read more

So good. And fast service. It's attached to the mall, but its a good fried meats, rice and chili type breakfast place

Signed up for the zipster club and I used my reward I got for signing up. It was a large meal! The free meal was called a Zip PAC. I can honestly say it probably would of been better if I ate it there. I ordered it to go so I didn't get to eat it til an hour later. So I recommend dining in or eat it in the food court. I was surprised to get four varieties of meat, chicken, spam, fish and Terry beef. It came with a lot of rice! I love rice too! Since I ate it at home some of the item got soggy so try eating it there while it's still crispy. Also the service was good, friendly and fast too read more

Zippy's Hilo - Zip PAC chicken, fish, spam and Terry beef with a lot rice yum yum - Diners Near Me - Hilo, Hawaii

The food is always good! But the service sucks! There was only one person working the front. I see her walking back and forth but not really serving the customers that are here. So far as I am typing this, it has been 35 minutes just waiting for my food!!! Like seriously! I know that times are hard at finding people to work but it's kind of hard to be patient when you're starving. But I was, I remained quiet and calm and waited patiently. I think the best way to eat here is to use your app and order ahead of time so that when you come. Your food is ready and all you have to do is pick and go. Best part, you can eat here or take out. The place was full so I'm glad that I sat at a table right away and yes, I'm still waiting read more

Zippy's Hilo - What you Ono for? - Diners Near Me - Hilo, Hawaii

One of Koreans chicken plate that I ordered had all the food on one side and that caused the lid to come off and plate spilled everywhere. This deserves 0 zero stars that place does not deserve a star from me. read more

Ok this is the first time we are trying Zippy's despite the low reviews. We saw them on Oahu but never went. Then after research this is the place for chili and rice?! Must try! So happy there was one in Hilo when we were heading back from the Volcanoes. It was Easter Sunday and no one was inside except for 2 tables. No frills dated diner decor but our server was awesome. She was so nice and friendly we loved her. We ordered chicken katsu, bacon cheeseburger, side of chili, katsu chicken/korean chicken/fried chicken plate and lilikoi drinks. Maybe we were just really hungry but the food was bomb! We killed it and enjoyed it so much we ordered an extra mini plate of the katsu chicken and korean chicken to take back with us for later. There is also a bakery case around the corner and the to go fast food side. The sweet cashier told me they don't carry all the items as the sit down side does. However, what they do have is a little cheaper. Anyhow, love Zippy's and would definitely come back again! True Hawaii Diner. read more

Zippy's Hilo - Chicken katsu - Diners Near Me - Hilo, Hawaii

I met a wonderful employee named Melia working take-out. She made my experience so wonderful even during a large rush. The service is so wonderful and friendly. read more

Trash service, trash employees. 3 employees walking in back of the registers talking stories, 1 chillin in the front talking to friends (non employees) while customers standing in line and waiting to order. No one helps, or acknowledges them. Wasn't busy either. Just another ghetto zippys in Hawaii read more

Of all the places to eat, we pick Zippy's. But hey, we know it's good and we know the menu. We were greeted by the same person who seated us, took our order, brought the food, refilled our coffee and gave us the check. Brandy was the only person in the dining area... and she did an amazing job. She is a keeper, Zippys. All businesses can use employees like her. read more

Service and staff are nice and quick but the food is the issue. I got a long John that wasn't fresh and wasn't soft the pudding lacked flavor. I also got the chili and thought it was missing something. read more

The auntie who greeted us at the door was great- we wish we had her as our server instead of the server named Raynette R. ! When your server's attitude makes you uncomfortable asking for things from them, it is an issue. It is also an issue that your staff does not have the knowledge of ingredients in an item, and does not offer to ask the kitchen for those details. Instead she rolled her eyes. Very uncomfortable experience for us patrons. Order was not complete (forgot the french toast for the french toast place), coffee was never refilled, and she just placed down the bill without a word. Horrible experience. Really wish we had another server, Raynette you either had a horrible day or it was the end of your shift, whatever your problem is- Don't put it on your customers. Wish I had spoken to a manager to show my displeasure. read more

Not the Zippy's I grew up with. QR code to get on a waitlist to be seated in the dining room seemed unnecessary and a deterrent for customers. Covid protocols and contact tracing are not mandatory anymore. Wait staff didn't have masks on so why? Opted out and went to take out window. Waited 15 mins for food - Korean chix plate and spaghetti. Food was not hot at all (why the long wait?) Food tasted ok but then 1/2 hr later had a stomachache. Very disappointed. read more

High way robbery. These prices are absurd and the portions are tiny. $26 for a zip pac deluxe? Next stop, NOT Zippys. read more

Zippy's Hilo - Menu - Diners Near Me - Hilo, Hawaii

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Let's start off by saying the host was fabulous. The host was very patient with us while waiting for our entire party to show up. After being seated our main server was very patient with us. She gave us time to get our orders together. When the food started to come out another older woman helped bring out our food. That's where it went downhill. I've been to other restaurants where u ask another server for something they'll reply with let me get your server. Well someone asked for her drink and she told her I don't know ask the server when she comes. So she asked when the other server return and the older lady says yah yah I got it already . Honestly I don't know why she kept hanging around our table and continued to make comments. But the Food was quick and hot. Restaurant looked clean the floor was a little sticky. Host and main server fabulous. read more

Zippys puainako has the slowest and uncoordinated staff I've ever met. How long does it take to get a small saimin and a bowl of corn chowder? Plus 20 minutes!!!!, and call the wrong name without the tat number, Bigger orders taken after me got theirs first, how is that? All of your food selections are delicious all over, but the service at this location sucks. read more

After hearing about Zippy's fondly (or not?) mentioned over the years by my halau braddahs and sisstahs back in Cali, I looked forward to my first visit as new resident. My spouse and I were greeted and seated warmly by a hostess and then a lovely waitress, Myla, took our order quickly and brought out our food fast. My Belgian waffle combo with eggs, bacon and coffee was perfection. However, the husband's pancakes looked amazing but were too eggy, oily and not fluffy, but heavy. And, him being much more cost conscious than I, balked at high prices, a "kitchen surcharge" and a charge of over $9 for papaya? So, we won't be regulars and will continue our search for "our" breakfast joint. IHOP next? read more

Was ono for their fried chicken and chili combo ... the girl who got the orders together asked what my name was and quickly got it together ... the guy cashier just took my order with no smiles or a thank you ‍ read more

Waffle with thawed mushy strawberries yikes... You would think that for the price you get fresh strawberries...

Worst managed ever!! One cashier also the expediter. 10-15 minutes with line forming & no orders going in. Please HELP Hilo Zippy's! read more

Ok! Yes I'm giving 5 stars and yes this place has already low stars, but it's Zippys! For a fast food franchise, I think it's doing pretty good for itself. Only Zippys on the Island. The food is just how we remembered and pretty consistent with the other ones. Easy to find parking and take out was a breeze. Not sure how it is sitting in. Definitely would come back lol. read more

We waited tor 15 minutes for a table when obviously the restaurant wasn't busy. We then had to wait another 30 minutes for our food, which the waitress came by and said they ran out of the ingredients for one of our order. So we had to wait another 15 minutes for our food. ..... read more

Did Zippys change its chili recipe???!!???? I've been eating here all my life, maybe it's just today but something was very off with the chili today. read more

The food here was great! I had the Zip Pack with extra fish. A side of tarter sauce and some Mac sauce. The service was was okay, they had some attitude but it was still nice going there. It's located in the mall in Hilo. read more

Zippy's Hilo - The Mall Zippys - Diners Near Me - Hilo, Hawaii

Looking for something tasting at the last minute and thought I would give Zippy's a try. Not being from Hilo or Hawaii it was a little difficult to find with their name combined with a bakery on the sign. Once I figured out that they were two different stores in different locations I was fine. Their menu is quite extensive especially for a mainlander. I googled many of the items and decided on the Korean Chicken and Spam Musabi. The service was quick and cheerful. The food came out in a reasonable time. I did enjoy the Korean Chicken but the Musabi was my favorite. Rice was just the right portion to compliment the Spam. Wished I had ordered a second one but they were in the process of closing. For mall food, Zippy's was pretty good and worth more visits. read more

Decent food, and our waitress Chantal was great, but attitude of the front host left a lot to be desired. When we go there only one couple was ahead of us. We put our names in and was told it would be a short wait. Then the host disappeared for almost ten minutes, and when she reappeared she started seating people that had come in after us. When we asked why there was such a long wait there was no apology, just "busy". Finally got a table and like I said, our waitress was friendly and funny. Just wish the rest of the service experience was like that. Korean chicken salad was good; chicken was not too salty and came out very hot and crispy. read more

Zippy's Hilo - Korean chicken salad - Diners Near Me - Hilo, Hawaii

I came here with my mom for a quick bite. So we went in to the restaurant. Our chili bowls were good. The reason for the 3 stars though is because of the front counter. My mom wanted to get some pastries to go. There was one girl working it by herself with a long line of customers. (I see from other reviews this isn't new) you can see people wandering around in the back kitchen area, but no one helping. The wait was so long, you saw people leaving the line to go eat at other places. This is the slowest counter I've ever seen at a Zippy's. So if you want fast food, you better off going inside the restaurant. Don't go to the counter. The picture shows help finally arriving. I wonder how much business they lost because of lack of help read more

Zippy's Hilo - Line of people waiting to be helped. Luckily help showed up. - Diners Near Me - Hilo, Hawaii

Quite pricey to begin with. Also, look carefully at your receipt. They charge a "kitchen fee". GTFOH Regards Beau Toichi read more

Good food. Had the chili bowl with rice. The food brought back childhood memories. Our waitress was attentive and friendly. Went to the restaurant after the lunch rush, no wait time and seated immediately. It's was quiet, family friendly and very clean. read more

Visited this location to grab some food to nosh before our flight back to Oahu. Food was typical Zippy's taste and quality (a big plus), so that was a welcome relief. Given that it was a Sunday afternoon and we needed food that would travel well and still be tasty even at room temperature, a bento or a Zip Pack was just the thing to check those boxes! I will say that they seemed understaffed and disorganized, so it was hard to figure out who to see to pick up our online order. After a short delay we were able to get sorted, but given that we had pre ordered, it should have been pop in, pop out. I know many businesses are struggling with staffing now due to covid, so hopefully this was just a hiccup and not a typical thing. read more

Xmas day and Jett took care of myself and my father. I am visiting so happy they were open on Xmas day. I really wanted pancakes but they didn't have anything made up. So I got the French toast plate with eggs and Portuguese sausage. French toast not hot enough in the middle but good. Portuguese sausage was so O'no eggs cooked perfectly. Dad got the zippys omelete with hashbrowns and so glad he did. I ate half of his hashbrowns. Not oily like in the mainland fluffy and crispy on the outside! Mahalo Zippy's for being open and yummy on X mas Day read more

We arrived in Hilo later in the evening and ordered from Zippy's on uber eats. Ordered their Korean fried chicken with Chili and Saimin. The uber eats driver took a long time so the food was a little cold but it really hit the spot. We decided to go to the restaurant a day later and try it fresh. The staff was really friendly and the food arrived pretty quick. It's much better fresh. It's too bad that this is a Hawaii only chain, I would be ordering from here often if there was one in the states. read more