Last night we went to the Gurnee location to purchase two suites, shirts, belts and a pair of…read moreshoes. It was the worst experience ever. We have worked with the older gentleman before, and he has always been fantastic and very knowledgeable. Unfortunately, he was working with another customer and was not able to assist us. We got a young man that finally came over to help. His attitude was demeaning, and he acted like he was being inconvenienced by our presents. We were told by the older gentleman when he walked by to get the other customer something that if we needed suits to be altered before three weeks' time that they could not do it and that we would need to take them to a tailor in the mall or over to the Vernon Hills location for alterations. After working with the younger man and feeling demeaned by him we had our suits and ties, but not the other needed items. We waited at the checkout counter for a good amount of time to purchase our items, but no one came up to check us out. We finally left the merchandise on the counter and left feeling demeaned and very mad/upset about the whole experience and wanted to not get what the needed. We went to the Vernon Hills location and had a wonderful experience working with a gentleman named Ken, he got us everything we needed, and our suits will be ready on time. It renewed our faith in customer service and the time and care needed to help men that might be coming in out of their comfort zone of having someone evaluating their fit and sizing as they get fitted for an expensive purchase. In the end, Gurnee you need to do better. Vernon Hills nicely done!

We went in literally 30 minutes before closing time and Mr. Jason immediately stepped in to assist…read moreus with purchases. He didn't rush us at all and didn't seem to mind that the store was closed. He suggested various items and prepped and laid pieces out together on display for us to view. He also gave my husband suggestions of other stores that carried a larger selection of bigger sized shoes. Although he was working with another customer as well he was very versed in ensuring that both of us didn't feel that we were left alone. The store itself isn't big at all and very easy to navigate. It's located in a small section of a strip mall with parking right outside the door entrance. Even though the store isn't big, they are very accommodating with ordering items that may not be available in store. Local shopping that felt personalized!

I am reading the reviews here that most are not that amazing and I understand some, but also do not…read moreget others. But to each his own. I personally think that H&M is a good store. And like many there are things to improve. But when looking at the bigger picture, it is affordable and it offers things you usually pay double on other stores.

H&M is a great addition to Gurnee Mills. This Swiss clothing discounter is akin to the IKEA of…read moreretailing: quality is good but styling is superb. H&M really has their finger on the pulse of fashion trends and they bring them at an amazingly low price point. From socks ($17.95 for 10 pairs) to sunglasses ($10 a pair), I rely on H&M to deliver the goods. I had my sunglasses on a few weekends ago and my friend asked, "Where'd you get those fancy designer shades?" How cool is that? I've gotten a stylish navy blue trench coat there and found shorts on sale for amazing prices. Yesterday I found a great pair of lounging shorts for $5! I spotted a very cool cowl neck cotton pullover for my partner which was just in as well. At $29, it looked just like the one that sells for $195 at Allsaints Spitalfields or James Perse. From time to time, they will partner with high-end designers to bring a special capsule collection to the store. Right now, they're featuring French designer Isabel Marant. In the past, they've had collections by Viktor & Rolf, Jimmy Choo, Karl Lagerfeld, Versace, Stella McCartney, Roberto Cavalli, Comme des Garçons, Matthew Williamson and Sonia Rykiel. Of course, if you want to feel like sports royalty, you can find the underwear collection by David Beckham there as well. People have mentioned that lines can be long here, which is true. It's the trade off you pay for getting this merchandise. As for help on the floor, the people who work here are helpful if you can find one available. I don't mind about this so much. These aren't deal breakers for me. I've also gone here to pick up gifts for friends around their birthdays and the holidays. I always find really fun gifts from purses to hats to jewelry. It's hip and inexpensive. I love H&M.

Very helpful staff and nice . Had to return a Christmas gift and they were very accommodating.read more

The Carhartt store in Gurnee has everything you need to tackle the outdoors and tough jobs! It's a…read morenewer store and laid out nice. We were greeted as soon as we walked in. They had a great variety of attire from head to toe with every size available even 2x! The prices were the same or lower as the competitor stores and really reasonable considering whatever you purchase will probably outlive you! Their clothes are super tough and durable beyond what you'd expect! I found a great thicker fall seasonal T-shirt at a great price that I can't wait to wear! Their packaging is very nice and if you purchase something as a gift for someone, the bag can easily be used for that!

Home decor section have pretty pictures, mirrors, and furniture pieces, holiday pieces etc . Great…read morefood and snack section. Prices reasonable. Speedy checkout and staff friendly. Inventory limited.

This place was super clean and had a variety of different choices than the Waukegan location…read more Service was good. Prices were even better! I'll be back again to see what new deals I can find.

I got an AWESOME fur lined coat here 1 year on sale that to this day gets compliments, AND it…read morewasn't an overly expensive Overland or Canada Goose jacket lol. I usually find something when I come in here as I peruse the shops of Gurnee Mills on a day I see a 4D movie, usually the movie's release day whatever it is. Also, I'm not sure how many businesses I've now listed MYSELFversus the shop owners or other customers, probably dozens. Stores and places need to get on Yelp more as Google is TRASH and not trustable for reviews since everything rates like it's gold at 4 stars or more. People are more honest for reviews on Yelp

This is by far the worst experience ever at this store, first of all they did not greet my partner…read moreand I as we walked in did not show any type of customer service towards their customers. We were in there to see a pink polo shirt for my birthday since my theme is pink and white, we looked at the price and we did not feel as if it was worth it for a single shirt so we proceeded to walk out the store. The employees in there had reported that my black girlfriend and Myself as a Latina women, were stealing from their store and racially profiled us, had the police stop us in the middle of our shopping and proceeded to say we fit the description quoted from Polo employees. Moral of the story we were innocent and showed our bags that we did not have any property of Polo. DO NOT GO TO GURNEE MILL MALL AND GO INSIDE OF POLO BECAUSE THEY ARE RACIST.

Worst customer service ever from a punk working friend n that store no professional not politeread more

I received the worst service this evening at the register. While returning an item I had my hands…read morefull and placed the item and the lady quickly told me I was unable to return it because it didn't have a tag. I then showed her where it was located and then she proceeded to tell me I couldn't return it because there was some dirt at the bottom- there was nothing and whatever she was implying was from being out and other people trying it on. She was visible mad I was returning it when her coworker did not agree with her and as I walked away she loudly called her coworker over and said "look at this joke of return" while I was still present. She had an impression of me the second I asked for a return and did not care to provide any good service to me. She could have denied by return but because it was in good condition and nothing concerning she took it. It's the fact that she had to make me feel little in that moment that is the reason people like that should not work there. She has brown her, and heavy eyeliner. If you receive service from her, do yourself a favor and find someone else. Very disappointing as a Macy credit card holder

I think they are over priced and the salesman goes by David (Jose) on sales receipt he is very…read morepushy. He told me my credit card was declined so I gave him another one. I got charged on both and now he is beware of this place!! I was sold a eneo red light therapy for your face 1922 with a lifetime warranty. I took it back for the me into trying the new one and the price they charged me was $1600 which you can buy them on Amazon much I did dispute it with my bank on the credit card charge and I'm going to keep bothering the store until they give me my money back. I'll keep everyone posted.