Just went with my husband on vacation here, we are both under 35 and we LOVED it. From the second we arrived the service was impeccable everyone is so friendly and happy the grounds are absolutely beautiful and modern. We ate at their 20.87 restaurant on 3 occasions because we found that the food was the best there and most relatable, we are from NY and are huge food critics. Would highly recommend, especially doing the Oceanview balcony room, worth it. We lounged by the infinity pool most days and found a poolside waiter named Gerardo who we absolutely loved! He was so attentive and had such a great energy about him, really made our vacation that much more special. We never NOT had a drink in our hand thanks to him, you would ask for a corona he would bring you a bucket of them. read more

Único Hotel - Hotels Near Me - Solidaridad, ROO

I don't even know where to start on this one. I can say I've been to a number of all-inclusives, and I may never go anywhere else! In brief: this is a beautiful property, with luxurious facilities, products and design; the rooms are gorgeous and extremely comfortable; the food and cocktails are downright amazing! Ok, on rooms: we booked the beachfront for our first night before our package with COD. The location was incredible, we could hear the ocean and had immediate access to the beach. Then we stayed in an ocean view room. Equally amazing (the rooms are identical) and a little more centrally located. The one thing I will say is the higher the floor the better. Not sure why they call ocean view to the second and third floors... all you see is palm trees and the pool facilities. So go high. The hot tub is great and we had it set up for us at night. It was quite the treat! We heard from others they had been meeting with their local host... we never did. But we always felt well taken care of! The restaurants: the food is top notch!! We ate at the buffet for breakfast and lunch most days. We did one dinner at each of the specialty restaurants and all were great. If comparing I would say best was Mura (Japanese), then Mi Carisa (Italian) and then Cueva Siete. We did not go to 2087 since we had all other meals there. Their signature cocktails are amazing so make sure you try them at each restaurant! On cocktails: I could not believe the quality and creativity they put into their drinks. I've never been at a place where you feel like you're at an upscale mixology spot! We took the Mixology classes with Luis Felipe, the head mixologist and it was awesome. He is a pro and has come up with amazing combinations! I had a wonderful time tasting all the different crafted drinks! Ximena at the Balam bar was amazing!!! We loved watching her make the drinks and she did a phenomenal job! We did one excursion: Yalum and it was amazing! And just for 20% service fee? Can't beat that! Lastly, the spa was great. Kind of what you expect at a resort like this. I enjoyed my time and my massage. My biggest complaint is around the temperature of the jacuzzis around the resort, including at the spa. They were never hot! But then again you always have the option to go in the one in your room. We did also hear from others that their pools in their swim up rooms were chilly and they were not spending much time in them for that reason. I would come back to Unico every single time if given the opportunity. What an experience it was! Highly recommend! read more

truly the most amazing hotel!!!!! we loved every minute of it and cannot recommend it enough! The staff and food was amazing (we are foodies!) the decor and room was epic. pool and beach perfect. love the free custom hats we got! so many free activities and things to do. Can't wait to come back! read more

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So disappointed with the customer service we have received during our 3 night stay. Typically I have no complaints when traveling in Mexico. I would NOT recommend this hotel. There are a lot of great nearby options. They don't communicate well with the accommodations provided by the hotel. The vacation makers operate as a completely separate department and they take no responsibility as one hotel. We reserved transportation and they left us stranded at 230am, planned meeting time, off resort. We called the hotel for help and they told us to take a taxi. 5 females in the middle of the night. They were rude unhelpful and still charged us for the ride we didnt get. Do not make any plans with vacation makers. Spend your money elsewhere. read more

Love this place, everyone is nice and all inclusive. The food is amazing. All the restaurant and the rooms service food is amazing. The reason I gave 4 star is because our room is right in front off wedding venue, they have wedding all 3 nights that we stay, so it won't be quite until 10pm. So if you want to relax I suggest that you should request not to be on this room. But overall everything good, will be back again read more

Único Hotel - Our room view - Hotels Near Me - Solidaridad, ROO

This is your opportunity to be pampered. We arrived with a large group. The staff treated us like royalty from the time of our arrival until our departure. We were greeted with roses, scented towels, hors d' oeuvres and a specialty drink. They could not have been more accommodating. From our third floor room there was a view of the pools and the ocean. Room service was delivered every morning so that we could take advantage of view. There was a private balcony with a seating area and jacuzzi tub. We were lucky enough to visit during the full moon. That is an experience that I will not soon forget. We really enjoyed the food and the service at the 20* 87* restaurant. Ask for Freddy... he is the best. There are many other choices for dining including Italian, Mexican or Asian. We just happened to be in the mood for a good steak and wine. The nights we spent dancing in their club with their live DJ. Daily they offer yoga classes and treatments in the spa. Hydro-pilates, volley ball and aqua spinning are offered in the outdoor pool. There was so much to offer that we didn't feel the need to leave the resort. read more

Único Hotel - Private places - Hotels Near Me - Solidaridad, ROO

Stayed at this resort 8/18/17-8/21/17. Starting always with the positive. This is a beautiful resort. Just opened this year 2017. I stayed in Ocean front room #1403. The room was beautiful very well decorated, spacious & comfortable. Bathroom had separate standing shower with 2 shower options. The service there is amazing our host ALDO, was the BEST. He was friendly, helpful & knowledgeable our entire stay, he went above and beyond to make not only our stay but my birthday MAGICAL. Anything we asked for he was on top of. Others who provided excellent service include Estella server at the Palmera was very accommodating and gracious, BEAUTIFUL inside and out she even gave me a hug and on my last evening there. Gerardo at the pool = Mr. Personality he took complete and total care of me even when he wasn't working at the pool. Victor was another who brought MANY smiles to my face at the pool. Sergio very charismatic, funny, energetic & handsome his workout in the pool is a MUST !!! Eddie our pool server took many steps to meet our needs he definitely went above & beyond as well. He even had made a Caesar salad with shrimp that was no where to be found on any menu. The food here was better than most all inclusive resorts my top picks were the Italian (Mi Carisa) and the Hibachi (Mura House). There was no meal here that I was WOW'd by but definitely not your typical food. Breakfast in 20.87was OK, the omelette/ taco station staff were less than friendly but the end result was ok. Many options to choose from in regard to fruit, pastry danish, I don't eat meat so that was a slight challenge. I dined there one evening for dinner the portion was small but the atmosphere was lively as the had a DJ playing and a separate seating area for guest to mingle. The cafe Inez... don't waste your time. Cafe Inez was suppose to be a bistro type cafe where you can grab tea, espresso, petite pastry/ dessert or a sandwich open until 2AM. During our stay we went at 1:35 AM & received resistance about items we were trying to order nothing was available as they had already cleaned up for the evening. The following day I tried again and ordered sandwiches that I was not impressed with. Pools, although I didn't take advantage of the quiet pool on the last day of my stay there I visited and wished that I would have made my way there from the beginning. The main pool with the swim up bar and the day beds could be a challenge unless you are a good tipper OR come outside at 7 AM to put a towel down. The music at this pool is NOT good. Techno blended with an occasional pop, MJ song... no bueno. Spa, wasn't able to take advantage of the hydrotherapy prior to my massage but from what I hear it's amazing. I received a signature massage everyday I was there. Very relaxing with aromatherapy infused. I hope I touched base on pretty much everything. I think with a few tweaks this resort will be PARADISE. I definitely would revisit and recommend. read more

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Great food here and extraordinarily helpful people in charge. Must give five stars to Arturo de la Torre Velasquez at the Mura House restaurant who is a brilliant manager. And another five stars to Carlos at the pizza bar who has a brilliant memory. Don't miss the "quiet pool" at the south end of the property. Lobby bar is lively and good for meeting new people. Pools are meticulously maintained as are the grounds. Oceanfront area is nicely sandy and sea is warmer than the pools. Download the hotel app for a schedule of events. If you want to buy Cuban cigars, a taxi to the shops in playa del Carmen is 28$ each way. read more

WARNING this is a very long and detailed post about our wedding event at the UNICO 20.87 RESORT which was referred to us by our travel agent Destinations by Amy I should say it was not all terrible so I will start with the positive Raul was one of the servers in the Cueva Siete restaurant and he is AMAZING. Honestly, best waiter I have had at ANY place I have ever been to anywhere. Diana is the onsite wedding coordinator and she was amazing. If you can call the resort and just have Diana do your whole thing then you might stand a chance of not being stressed to the brink and tears making you question why you chose this for your wedding venue We were referred to the UNICO resort by our travel agent Amy Seng and her company Destinations by Amy. Amy mentioned she had never sent a couple there before, after it was over we told her she should never send another couple to the UNICO. First, you are planning your wedding you are given an off site coordinator. Our off site coordinator was Lisa Cantallops. If you get Lisa Cantallops then run! Honestly, give up all the money you put down and seriously consider taking your wedding and entire party elsewhere! We should have known it was bad for going to be bad when multiple times during our initial emails and correspondence she got our wedding date wrong (we have all emails saved for proof). Other small problems or details include leading up to being 'on site' Originally, we wanted to have our cocktail party from 5pm-8pm on the pool terrace. The sun sets at 7:45pm and Lisa wanted to charge us $1500 for lights. $1500 for FIFTEEN MINUTES OF 'DARKNESS' . Lisa Cantallops would only show us $5000 options for the wall decorations of the ballroom. When we asked her if she could show us options that were a little less expensive she said, "I'll see if I can find something in your price range". Mind you the total Unico charges to my credit card were right around $20,000. Sure many spend more but it is not like we were super cheap. After about a month she returned with a new quote for decorations of $6000. Yes, she came back with a quote even higher than her initial quote. On the final contract we had 94 people scheduled to attend our wedding (which she knew) and there was only seating for 80 people! Part of the reason our contract was such a mess is that they lost our contract with less than 30 days before our wedding! Yes, LOST! Any work that had been done was gone. LOST! We did not have many special request, luckily. However, If you are someone who knows you have a lot of specific details or items for your wedding then again I would highly encourage you to not go with Unico or Hard Rock as they lost our contract and in a scenario with lots of specifics this could have been disastrous so close to your special day. There were many little things that were certainly frustrating but one of the major faults was my wife's trial make-up and hair session. During the spray makeup and stain on her clothes (warning don't be wearing anything nice, obviously they are not exactly on point). I will note that after me requesting they fix this they were able to get out what seemed to be a permanent stain but this was only after an email was sent to multiple different people. They did not offer to fix it immediately while still in the salon like you would expect of a '5 star resort'. She also paid for three trial hair dos and after the first one they said 'sorry we are out of time you only get one trial'. They still wanted to charge for three trials. I would say this was certainly one of the biggest mistakes. It was very disappointing to have them mess with a woman's hair and make-up for her wedding day and not offer any solution other than 'sorry, just can't happen, your time is up'. I booked a big family 'rehearsal' type dinner almost full month in advance. It was for 15 of us. I do understand that is a large group but they told me it would be ok and then when we got there they broke us up into two tables. We asked multiple times "when we get done people are going to want to eat and continue drinking at midnight (when our reception got done), is there anyone we need to tell or prepare at the resort??". Again we were told multiple times, "no, don't worry". The Cafe Innez (the only late night snack if you don't do room service) had about 8 slices of bread and the palmeria lounge had one bartender. The Cafe quickly ran out of bread and couldn't make any more grilled cheese sandwiches and according to the employees 'we are out of bread, we can't get anymore bread'. (HOW DOES AN ALL INCLUSIVE RESORT RUN OUT OF BREAD??) In the end she said yes and that is all that matters. However, if I had to do it over or if I was to give a recommendation to a future bride and groom, that is looking for a stress free nice relaxing venue with great communication and respect and service then I would say stay away from the UNICO. read more

My wife and I chose Único Hotel for our honeymoon. We had a terrific and relaxing time and this beautiful resort. Customer service and hotel staff were incredible! The only reason I'm not giving the hotel all five stars is because we felt the food tasted very average. However the presentation and service was high end restaurant quality. A few exceptional members from the hotel staff that went above the normal call of duty were Edwar at the front desk and Carolina at the spa. She gave one of the best massages I have ever had. read more

We stayed 3 days in Unico to celebrate our anniversary 2 weeks ago. We arrived already late around evening. At the check they told us we have scheduled welcoming package meeting next day at 10am. I told them we are here only for 3 nights 2 full days so we want to enjoy our time. we have been told it is a gift package since this is our first stay here. We thought that is a nice gesture so we accepted. Next day we arrived to the meeting, somebody talked about the resort ( bunch of advertisement) almost an hour. And told us they want to give us $500 give card to use towards any paid activities in the resort such as spa, tours etc. But the catch they wanted us to listen time share type presentation not more than 45 min. since we already stayed an hour and they told us they wont give the gift of $500 unless we stay another 45-60 min , we decided stay. they toured us around and tried to sell time share another 90 min. We already lost all valuable 3 hours we paid to have some good time and relax in the resort. I had to ask them to finish it so we can go back to our vacation. they got irritated from my request and acted they are doing us a favor and all got cocky to us and showed the door to leave.When we went outside to redeem the promised gift for spa another 3 different people stopped to sell different packages. We almost wasted 4 hours. When it came to redeem the gift ( $500)there was another scam which pissed me off all time. Since we paid all inclusive actually spa is part of the package. You only pay 25% of the actual price. for example if the spa is $520 as a guest you only pay $130. So if they give yo $500 worth gift to use you should be able to go spa 3- 4 times or use for multiple offers like spa plus excursions. But some how you can only use this $500 towards to full price of spa. it means if the spa is $520, you end up paying $20. But we already paid all inclusive and actual cost of the spa is not $520 only $130. we wasted 4 hours, walked around listened their sale pitch for $110? What a scam. Never again. I highly recommend to everybody not to attend this scam " so called welcoming package meeting" Unico_ I deserved an explanation why i couldn't redeemed this $500 toward the discounted rate even though i paid already to have the discount? Ps. I wrote a negative review about this hotel on trip advisor. The hotel commented to my review apologizing and going to contact me to speak, right after their comment trip advisor took my review down. read more

Visiting right after opening after having been closed since mid-March. The property is in top shape, the staff amazing with safety precautions in place from the time you enter the property. Visited the spa and had one the best massages by Silvia. Booked her two more times this week - she is a great practitioner. Feeling happy and safe at this property amongst everything that is happening in our world today. Highly recommend Unico Hotel, Rivera Maya. We will return for sure! read more

Único Hotel - Safety first at Unico. - Hotels Near Me - Solidaridad, ROO

Excellent hotel! The staff was very attentive and the grounds are beautiful! Will definitely return. read more

Único Hotel - View from our room. - Hotels Near Me - Solidaridad, ROO

Wow! We had a fantastic time at Unico! The resort is absolutely beautiful, and the decor was amazing. The spa couldn't have been better, best massage I have ever received. The pool area was great and our service was perfect, Gerardo Poot was our waiter and we loved his service and his company:) Gerardo made our stay, that much more memorable I think we even gained a friend! When you go to Unico make sure you ask for Gerardo and tell him that his tattooed white friends said Hola. Jennifer and Mike read more

Beautiful Hotel!! I recommend this hotel to everyone the staff is super friendly and the food is great I would go back highly recommended! read more

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We gave Unico a chance to work this out before posting this review, and although their response to us was kind, they offered zero solution to this problem, and basically said "we will take this information and improve things going forward". Long story short - our two week vacation was completely ruined because of Unico. We spent the first half of our vacation at Unico, and the 2nd half at another resort. On our 2nd full day at Unico, we got violently ill from food poisoning from their Moroccan chicken dish at the 2087 grill at lunch. The food poisoning symptoms didn't start until the next morning, but trust me when I say... it was definitely the chicken. After lots of research and talk with some doctors, we believe it was salmonella poisoning from the chicken. It also happened to be the ONE dish my husband and I shared, so unfortunately, we were both sick. We spent about 4 days straight in bed - completely ruining our vacation. Our stay at Unico ended, and we had to go to the next resort and had to starve ourselves for a day before the drive to the next resort (1.5 hours away), so we wouldn't puke during the drive. My husband really started going downhill, so we saw a doctor at that resort that ruled out Covid, and said it was definitely some kind of nasty food poisoning and we should go to the hospital. We didn't want to go to the hospital in Mexico, so we ended up starving ourselves again for 1.5 days to survive our flights home. We ended up leaving the 2nd resort 4 days early so we could receive care in the USA. All together, we wasted our $2,000 at Unico, $500 we paid for golfing at Unico, and $3,000 for the 2nd resort which was a complete waste. Then, we've paid about $1,000 for care here in the US. So, well over $6,000 was wasted all because of one spoiled chicken dish at Unico. We had been looking forward to this trip for a whole year, and now we can't even look at any pictures from the beginning of the trip when we weren't sick, because it just brings back all the awful memories. We left Cancun on January 13th, and we were sick with vomiting and diarrhea for 14 whole days. It completely wrecked our guts and wasted so much of our time and money. I am mostly just disappointed at how this was handled with Unico. They are taking zero responsibility since they are claiming no one else got sick while we were there. So what? Did we make it all up in our heads then? Do yourself a favor, and don't stay at this resort. In the off chance you get spoiled food from them, it will completely ruin your vacation. Mark my words. I wish this didn't happen, and I hate to leave a bad review - but people should be warned and should be aware of what's going on at this resort. Please Unico, get your act together. Safe to say, we will never be back to Unico. And, it was so traumatizing to both of us, that we're never going back to Mexico again. We're grateful to be alive and to have made it past the food poisoning (mostly), but really wish this had never happened. So disappointed in this resort. Steer clear. read more

We recently stayed here for our honeymoon and had an incredible time. The resort is relatively new and the property is beautiful. The staff is very friendly and eager to help with any issue or question, big or small. All service is delivered with a smile. When you arrive, you are set up with a "local host," who stays in touch with you throughout your stay to help book reservations or appointments, inform you of activities on the resort and acts as your personal guide to Unico. Our host, Rodrigo, was very friendly and helpful. He was always available to text with a question, he pointed out some fun things to do during the week and helped us set up our transportation back to the airport at the end of the trip. The food is exceptional. The breakfast and lunch buffet have a wide variety of options, all of it delicious, and there seemed to be a lot of gluten-free and vegan options. There are also four restaurants on the resort. Our favorite was Cueva Siete, an upscale Mexican restaurant (try the Mayan coffee! it's a whole show!), but the Asian restaurant, Mura House, was excellent too. (Make reservations on Open Table ahead of time for the restaurants.) There is plenty to do on the resort. Our favorites were the quiet pool for a relaxing swim (we stopped by the louder party pool more than once though) and Palerma Lounge for dancing and nighttime drinks on the patio. It is true that the beaches in Riviera Maya often have a seaweed problem currently but it's not as bad as people make it out to be. We jumped in the ocean twice while we were here. One half of the beach had seaweed and we simply went for swim in the other half. The beautiful, warm water and fine white sand was enough for us to overlook the mild eyesore of some seaweed. We booked some additional excursions beforehand with the help of Domingo, who I emailed a few weeks before our trip. He was very helpful advising which tours would be best for us and booked them in advance. When we arrived at Unico, everything was set and no additional planning was needed. We did two of the Inclusion tours, which were full-day tours at a very reasonable price. We also booked a couples massage / spa treatment once we were there. Yolanda at Vacation Makers was very sweet and helpful booking this for us. We were looking for a place to relax and be pampered and Unico was a perfect fit. The room was gorgeous (fourth-floor balcony gave us a nice view of the resort) and room service was great for ordering food/drinks late at night. Book your trip here with confidence. It is a well-managed, well-staffed, clean and welcoming resort. read more

We have been guests at the Unico Hotel in the Yucatán for the past week. I've always been wary of the hotel rating system in Mexico. Typically a 4 star hotel is really a 3 star in terms of international rating. However this new hotel is indeed a 5 star property. The excellent service that the staff have demonstrated has exceeded all our expectations. For an all inclusive property that is not a goal that is achieved easily. Whomever combined fine dining on the property with the all inclusive model has done an excellent job marrying the two. Usually all inclusive bends in the quality of the food, it's the economics of the industry. Not here. Each restaurant clearly has done a top notch job with not only training their staff but retaining them and fostering their growth. My wife and I travel extensively all over the world and our experience here with each restaurant had been impeccable. Specifically the Mexican restaurant, Ceuva Siete, invited us to be the first couple to enjoy a chef's table experience. To witness chef's that honour, respect and treat the local ingredients with dignity that they deserve. has been a highlight of our dining experience here. They spent two hours demonstrating a tasting experience that showcased the flavors of the area that I've never had the pleasure of receiving before and I've been coming to the Mayan Riviera since 1987. Our wait staff of David and Ivan have clearly been trained in the subtle art of service that is on par with some of the best restaurants across the world that we've enjoyed. Chef Ernesto's preparation and presentation of the food had been the best dinner we've ever had in Mexico. We will certainly plan on returning to Unico in the Mayan Riviera. Top quality in all the aspects of the resort and especially the food. The second night we had the same exquisite experience with the Italian restaurant Mi Carisa. The Italian pizza chef Manuel took 45 min with me to demonstrate to me how to create the pizza dough, how to work it and make my own pizza. The ingredients and the care they show in sharing their knowledge is wonderful. Thank you to Francisco the Food & Beverage manager who has facilitated this experience for my wife and I! read more

Único Hotel - Cutest appetizer ever! - Hotels Near Me - Solidaridad, ROO

Beautiful resort. There are a few things that bugged me but nothing big enough to complain about. The staff, food, pools, rooms were fabulous. The staff goes out of their way to make you happy. I just don't get the bad reviews on here. I'd go back again in a heartbeat. read more

GOOD, BAD & UGLY, Plus SCAM Alert GOOD: After enjoying the resort in 2018 and even in 2019 when the food wasn't as good, our group returned in Dec. 2021. The resort & rooms are gorgeous. There are many excellent workers, and we have become friends with some of them. Except for some sub-par dinners in 2019, the food in 2021 was back up to 2018 levels. BAD: Service has gone downhill. We had a group of 5 people in 3 rooms over Xmas 2021. At check-in, we were told our ocean view rooms were 2nd floor. Having been there before, we knew 2nd floor has no ocean view. They said there were no other rooms available, and because we requested some rooms with queen beds and they have very few of those, that's why we were in 2nd floor rooms. They said these room were in the same class as ocean view. This is a very deceptive practice. Rooms with no ocean room view should be called resort view. We said king beds were OK. Finally, they said they could move us after 2 days. I asked if we could receive comps for wine or spa for not getting ocean view rooms for 2 nights. They refused. This would not happen at a five-star resort like the Ritz Carlton or at The Breakers. These resorts would compensate guests for not having the booked rooms available. If you prefer a resort with loud night club music in the afternoon, this is the place for you. They also have a quiet pool, but in our 2021 visit, it was nearly impossible to get a quiet pool seat. Most days it was also impossible to get seats at the beach. (You can hear the loud boom of the club music at the beach, not exactly a great way to relax.) Most days there were no beach workers to help with chairs or umbrellas. In the past, they had a small tiki-like stand where workers were stationed. I saw a beach supervisor one day and told him there were no beach workers all afternoon. Next day, same situation, no workers. One day we got seats quickly at the beach. We put items on the chairs and went for our Covid tests. When we returned someone had thrown our items on the beach and took our chairs. We had to drag empty chairs and put up umbrellas ourselves. Other guests were helping us. One day at the pool, we had to move chairs, and I could not reach high enough to put up the umbrella. Finally, a waitress helped me, but I had to hold the table and chair so she wouldn't fall as she put up the umbrella. No pool workers around! Several other guests were also complaining about the chair situation. The UGLY: Christmas day one of the beach waiters made a crude sexual remark to me. I was not planning to complain about any of the bad service described so far, until the last day when our things were thrown on the beach etc. etc. I texted my local host and said I wanted to speak to the beach manager. No one showed up until about 45 minutes later, then that manager told me he was in not in charge of the beach workers, he was only in charge of waiters. I spoke with the resort manager on duty between 5:00 and 5:30 pm on our last day. I told her that we were 3-time guests who were very disappointed in the services this time. There was nothing she would do to comp us. The only thing they did change our 5:30 dinner reservation to 8 PM for that night. In addition, she said she would send three bottles of sparkling wine and guac to my room for our group. She asked me when I would like delivery, and I said as soon as possible. We called at 6:30 PM to see where the order was. Room service said they would try to get it ASAP, but it was planned for 8:30 pm. She knew we had an 8:00 pm dinner reservation! We received the three bottles of house sparkling wine and guacamole at about 7:40 PM, leaving us only about 15 minutes to enjoy. None of this order was special as it is all available in the restaurants. What a waste! I contacted the hotel after we left and told them about our issues. They refused to do anything. The SCAM: We spoke with Emiliano before we left, and some of us signed up for a special offer with resort credits to return. He told us we could cancel in 30 days if we changed our minds. I contacted Leading Destinations, the agents who handle the offer, and asked for pricing for a certain week in Nov. 2022. The agent Daniel said that he could not give me the price until I accepted the offer. I said if he did not give me the price, I would have to cancel. The next day he gave me the price. One in our group also took the special offer but decided to cancel. Daniel said twice she could not cancel. She is now disputing it with her credit card company. This is a scam. Do not sign up for it. I don't believe a word they say. I get that no vacation is perfect. It's great if service is good, you get the room you booked, and you're able to get a chair at the beach/quiet pool. This is what we paid for, but we didn't get it. If you complain, management does nothing. The answer is NO for any type of compensation. They do nothing to make you feel like a valued customer, even for a 3-time visitor. read more

This is a 3 month old hotel, in.the chain of Legendary and Hard Rock hotels. It is in a more secluded area about 1 hour south of Cancun. Great restaurants and attentive staff. Beautiful rooms and grounds. It is also all inclusive, which is very nice. As a promotion, 4 of us were able to stay for the price of 2, so it was a fantastic value as well. read more

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Initially, upon arriving I can honestly say this place looks great and I was pretty excited, but to be fair, all of these resorts look amazing once you pull in because you are excited to start a relaxing vacation. After we enter the lobby and approach the check-in counter we are cut off and asked to sit on the couch next to another couple. I instantly get pissed because I know there is going to be some sort of dumb check-in presentation. But that was just the start of it as we arrived at the resort at around 1:00 PM and our room was not ready. I am already getting wound up because we have to sit and listen to someone talk our ear off when all I want to do is get to the room and change/unpack. Other resorts don't force this crap on you as soon as you arrive, I feel it's in very bad taste. Why not bombard the guests once they are already in and give them a choice if they want to hear your stuff??? There was some host that tried to set up a time to come down and talk to him about even more crap the next day, and needless to say we did not go. He even called the room and I told him I am not going to see you so don't plan on us. Maybe he had some great information, but he was collateral damage from the check-in disaster and annoying people. Well 2 hours later, our room is FINALLY ready. Just absolutely ridiculous in my opinion, but let's get the room. THE ROOM We had an Oceanview room which is a slight upgrade from a normal room, but by no means the highest room available. We were on the 4th floor in building 1. Initially, the room looks really good, and overall it was a solid room with a few key things missing. It is very open and the patio was a full tub that two people can fit into easily. The bed is pretty big and very comfortable. The TV has Netflix that you can login to and that was pretty slick especially since I forgot to pack our Apple TV. There is a giant tree trunk table that did not make a lot of sense and I clipped my shin on it ALL THE TIME. There were a few key issues with the room though. 1-The bathroom has a barn door to close it off from the room and the wall behind the mirror is a set of 4 sliding wall panels. This is not ideal if you have some "damage" to do in the bathroom toilet, you get to share it with the whole room. Also, there is no exhaust fan in the bathroom. 2-The view should not be considered Oceanview on this floor as we had a great view of the top of palm trees. I can see the 5th floor being a legit Oceanview, but our floor, or at least our room, not exactly. Please just look at the pics included. 3-There is no fan on the patio which several other resorts we have stayed at have had. This is a great feature that they should have considered. ROOM SERVICE We ordered this a lot and they were always 30 min ON THE NOSE! The room service menu was pretty good and all the food was great. I love that you can order on the app and make sure everything is perfect on your end. UNICO APP This was one of the slickest features of the resort. You can do everything on the app, sign up for class, order food and drinks to your chair poolside, room service....just about anything. A really cool feature that I have not seen before. POOLS There are 3 pools. A regular chill out pool, the activities pool, and the quiet pool. A very GOOD feature with this place is that it does not ever really have loud music pumping out horrible dance/techno music, there was music playing all the time and it was great background noise. The quiet pool was very relaxing but had one slight issue. There is a swim-up bar there which is nice, but after people start drinking, they get a little louder and looser with "laughing at their own jokes". I mean there was a woman laughing SO LOUD I could hear her across the pool OVER my headphones. I know that is an isolated incident, but later in the afternoon, it's not necessarily the quiet pool anymore. But there is no music or portable speakers allowed which was great. Where are the big lounge beds though? There are giant wooden structures surrounding the pools, but man they are $180 PER DAY!!! Why not a few scattered around complimentary for guests? We are spending enough to get there already, what gives on paying for shade by the pool? There are umbrellas everywhere on the pool deck, but you have to move them like 13 times a day and the base weighs about 500 pounds, so annoying. BEACH There is kind of a beach to hang out on. Two rows of beach chairs and a full bar, but that is not the biggest issue. There are no beach beds or any shade at all. There is an umbrella for every pair of chairs, HOWEVER, the lifeguard makes you close them because it's so windy down there. So, essentially there is ZERO shade down there and you can only stay like an hour at a time which is a shame because the breeze/wind felt really good. Hey UNICO, get some damn beach beds down there please! RESTAURANTS Man, all the restaurants except one were read more

Service was amazing, the food was surprisingly good for an all inclusive, and the lobby area turns into a great bar / lounge vibe at night with a DJ and crafty cocktails. The pools are very well kept and serviced. I liked the lay out of the rooms and the crowd is perfect for 28+. We'll certainly be back! read more

My first time at UNICO was in 2017 for my honeymoon. The wife and I love it! We brought our parents back this past August to show them why we love it so much. To no surprise they love it too! Ricardo in the 2087 breakfast buffets was one of the best waiters we've ever had. He would request us in his area and had our drinks ready for us every morning. He was very attentive and always made sure we were taken care of. read more

I am used to really wonderful hotels, and this was truly disappointing. First, its an hour and a half from the airport. The all inclusive was not worth it, really bad food. In this area, you are restricted to stay at the resort, so there weren't even any other options. Even the spa experience was stressful. We arrived on time to be told our massages were going to be cut short because we were late. What?!? The "concierge" tries to sell you a time share or something... If you go to a "presentation" for 1.5 hours, you get discounted tickets with another person, who tries to sell you overpriced tours. And that person would not even tell us what was included in the tour!! The staff people were not friendly at all. I feel like everything I read about this place made it sound really good, and that is just so off the mark. read more

Absolutely amazing experience-we had breakfast in our room every morning and took a bath everyday after the beach-best decompress ever. Beach was rocky in front of the hotel but we found an oasis on the far left of the hotel totally worth the short stroll for flat soft sand and pool-like water. Our local host Leo was so helpful and he scheduled our hair cuts, pedicures and all our dinners on day one. Food was awesome we are at Mura house (Japanese) three times and we met chef Paco Ruano one night at Cueva Ciete (Mexican) hos food was amazing and a once in a lifetime experience. Every aspect of this stay was absolutely top notch. We really loved our wait staff on the beach-they worked so hard at keeping us "hydrated" and fed every day. One thing I regret is not getting a robe-i miss it-i lived in it every day and afternoon. Best all inclusive hands down. read more

This is my second visit to Unico and I will be planning another return trip in the future! My friends and I love the many options this all inclusive resort offers. You can't go wrong eating at any of the restaurants on site. The decor is beautiful. Our local host Alex was wonderful and tended to our requests quickly. There is truly something for everyone at this resort. Special shout-out to Mario at Mura House for the wonderful service. Cant wait to be back! (And to those complaining about the seaweed on the beach- I've read it's a seasonal issue. Not much they can do. There is enough to enjoy at this resort even if the beach were to be completely covered in seaweed). read more

This is my second time at Unico, and as always, i had a wonderful experience! The staff was very attentive, the environment was peaceful and clean. also, food was amazing. Especially at Mura House. The food was delicious and our server Mario was wonderful. I'll definitely be coming back to this little slice of paradise. read more

We had the BEST HONEYMOON!!! Even with covid going on, they made us feel welcome and comfortable! Everything was clean and amazing. Moni teaches an awesome spin class!!!! The gym is so nice! The food was amazing. We were here 2 weeks and we never got sick of the food!!! Can't wait to come back! read more

I don't even know where to start on this one. I can say I've been to a number of all-inclusives, and I may never go anywhere else! In brief: this is a beautiful property, with luxurious facilities, products and design; the rooms are gorgeous and extremely comfortable; the food and cocktails are downright amazing! Ok, on rooms: we booked the beachfront for our first night before our package with COD. The location was incredible, we could hear the ocean and had immediate access to the beach. Then we stayed in an ocean view room. Equally amazing (the rooms are identical) and a little more centrally located. The one thing I will say is the higher the floor the better. Not sure why they call ocean view to the second and third floors... all you see is palm trees and the pool facilities. So go high. The hot tub is great and we had it set up for us at night. It was quite the treat! We heard from others they had been meeting with their local host... we never did. But we always felt well taken care of! The restaurants: the food is top notch!! We ate at the buffet for breakfast and lunch most days. We did one dinner at each of the specialty restaurants and all were great. If comparing I would say best was Mura (Japanese), then Mi Carisa (Italian) and then Cueva Siete. We did not go to 2087 since we had all other meals there. Their signature cocktails are amazing so make sure you try them at each restaurant! On cocktails: I could not believe the quality and creativity they put into their drinks. I've never been at a place where you feel like you're at an upscale mixology spot! We took the Mixology classes with Luis Felipe, the head mixologist and it was awesome. He is a pro and has come up with amazing combinations! I had a wonderful time tasting all the different crafted drinks! Ximena at the Balam bar was amazing!!! We loved watching her make the drinks and she did a phenomenal job! Lastly, the spa was great. Kind of what you expect at a resort like this. I enjoyed my time and my massage. My biggest complaint is around the temperature of the jacuzzis around the resort, including at the spa. They were never hot! But then again you always have the option to go in the one in your room. We did also hear from others that their pools in their swim up rooms were chilly and they were not spending much time in them for that reason. I would come back to Unico every single time if given the opportunity. What an experience it was! Highly recommend. read more

Our local host never made contact with 3/4 couples. Only after numerous complaints of our room smelling musty did they move us. Their fix is dehumidifiers and fragrance spray. After 4 days we changed rooms. Our new host was excellent. We were unable to re sieve compensation for all of our issues because we are 1st time guests. Food was good grounds are nice. Pool bar service horrible. Which we also stated. Over all I will choose another place who cares about their customers. Luckily we had great friends here to have a blast with. The excursion were awesome too. Roo. 2015 then 2018 read more

Such a nice resort! Love how everything is on property and you only need to leave for tours/excursions that you decide to book. The food at the restaurants is very good! Our favorite was the hibachi! (Even better than hibachi places in the US like Benihana).. the room service was NOT very good at all...actually pretty terrible. BUT... the restaurants food and the food at the pool was great!! Especially for being an all inclusive. Also, the buffet breakfast is also delicious. They have everything and cook right there so you can get whatever you want (inlet station, crepe station) The staff is what makes this hotel so amazing as well. They work SO hard!! We gave so many tips because we just felt like they seriously deserved it and even more than we could give. read more

Unico was an experience i wont soon forget. The food was great. The service was unmatched. Never have i felt more spoiled then i was at unico. The bar between the pool and the 20 87 restaurant had the cooleat bartender Mario. He made the beat drinks and went out of his way to get me some cool mexico souvenirs in his local area. Thanks for the real good time! read more

Nice hotel, rooms are great. Large balcony with tub and couch, very good touch of class. Service was top notch by all employees consistently. The beach is nice, with plenty of coastline to call home for the day. The food was simple, nothing out of ordinary. I have to say the Italian restaurant was nothing to go out of your way for....2087 was better and its a buffet. Anyway, nice place. I do not know what the room rate is as I did not pay. read more

Be careful! I was coming back from a trip we were in a van picking up other guests and a 5 year old girl wanted to go to the bathroom, when the mom took her daughter to the restroom they said "you can't use it because you are not a guest from this hotel if you want to use one you gotta walk to this direction and get a different one" I think that was very rude! She was a baby, it's more than obvious she can't hold it like an adult. I just couldn't believe it.. so so rude read more

Beautiful Hotel! Amazing experience! This hotel is leaps and bounds over the average all inclusive, and will change your perspective on how to vacation. The staff was very attentive, courteous, and hospitable while catering to our every need. The food (unlike the typical all-inclusive) was phenomenal. The alcohol selection was quite impressive, and the mixologist on staff was a cocktail wizard! I was very impressed with the rooms (ours had a private swim up pool), and the massage I got was fantastic (thank you Letty @the spa). Id give the hotel 6 stars if I could, and im really looking forward to coming back. Great job guys! read more

Nothing that I can complain about. Only thing was that staff were painting the hallways during our stay. It took them a few days to do it. Restaurants were great. read more

My wife and I came to UNICO 2087 for our honeymoon and we absolutely loved everything the hotel. When you walk in, you are welcomed by the friendly staff and the amazing scent/smell of the lobby which invites a relaxing feeling. As we are getting checking in, we are welcomed to the hotel with the hotel's signature "welcome drink" that we absolutely loved. We had a UNICO staff assigned to make sure our experience was amazing as he would occasionally touch base with us to make sure all is well. He had booked all our restaurants for us and we are thankful for his assistance. We pre-downloaded the UNICO 2087 app before we arrived and used the app to order food/drinks to our room or our pool chairs which was convenient. The pools are beautifully maintained and the drink options are significant and premium quality. A major highlight was our experience at the spa where we enjoyed the relaxing experience which included hydro therapy. We enjoyed the food at the restaurants as well as the coffee and snack items at the cafe. My wife fell in love with the robe that is included in the rooms, I ended up ordering her one and the lovely staff sent us the robe directly to our front door, thank you Hugo. We did not want to leave UNICO 2087, we can't wait to come back one day. read more

We're only half-way through a one week vacation here at Unico, and I'm already planning a return visit for next year. Our suite, #7406, is utterly spectacular (steps from the sand, with a 270º view from the large terrace), the food throughout the resort is wonderful, and the staff uniformly gracious and accomodating. I cannot recommend Unico more highly. read more

Beat vacation I've been on! The place was spectacular. Food was great. Service was speedy and very friendly. Beach was beautiful. Room was clean and very modern. Loved the jacuzzi on the balcony! Loved every minute of it! Will come again! read more