I am a realtor so using plumbers is something I do fairly often! I had some clients recently purchase a house and the bathrooms fixtures were limited on the spectrum of hot or cold water that would come out. It was either cold water that went only to lukewarm or warm water that went to scolding hot. We thought they were going to have to replace their bathroom fixtures and the mixing valves in them to a higher quality. Instead, Anthony and Daniel came out from 1st Home and Commercial Services and identified the problem and came up with a solution that didn't cost hundreds of dollars! They were absolutely phenomenal! They could have recommended the replacement which would have also meant tearing up the walls, but instead they took the honest and best approach! read more

SCAMMERS!!! BE AWARE!!! Never trust this business to do any work for you. HVAC person came, opened the door to the inside unit - and said "change the filter" - filter that was just changed a few day ago. Then he looked into our temperature screen that wasn't showing temperature we set it to be and basically said: "it's fine". We were in shock. If that's what it takes to be HVAC master in this company - maybe we should all apply. So far, it's $99 for standard dispatch fee. And $208 for "minor troubleshooting or diagnostic on specific part of the system" as states on the receipt. - so I guess looking at the screen and toward direction of the filter cost us $208! We were absolutely confused how we are paying for diagnostic and person didn't even go outside to look at our outside unit. Asked him to do that - got hit with $612 more dollars. So $919.08 and our issues wasn't even fixed, it was "diagnosed". After that we were provided with option change the part ("the cheapest option" for $3110.92, when apparently this part costs $400 everywhere else. Or change outside unit completely to some old-technology unit for 7869.56 just because it's not "new". In comparison, we could've change a whole AC system for cheaper and better units. read more

Ruben was very thorough and demonstrated expertise in diagnosing our HVAC problems in our new house. He was able to fix our issue in the upstairs unit. I appreciate his hard work and intend to use them in the future. read more

I have lived in Austin 24 years! I wanted a dimmer switch installed on an existing switch plate! So, I went a bought a new dimmer switch & face plate that 100% was a match! just need an electrician to install the switch! Into an overhead kitchen light! 1st Home charged me / Install/Replace standard dimmer Up to 600w 2.00 $208.58 $417.16!!! Are you kidding ME I supplied all the needed hardware! took him 20 minutes! Stay AWAY FROM this company 1st Home is a Rip-off trust me! I called and spoke W/ Tim & he didn't care! They are a "BAIT & SWITCH" ! WAY OVERPRICED$$$$ Call around! read more

They sent a plumber out last summer, Dominic, and I was very impressed with his patience in explaining his work. I like to learn and be able to do things myself and like it when tradespeople talk me through the processes and such. He gave me tips on some other stuff I could do myself around here to not have to hire a plumber, which is wonderful since he's honest and talking himself out of his own work! I finally had my ancient water heater expire and I looked at replacing it myself or with some buddies. I decided to go the professional route in looking at it extensively, after a trip to Home Depot I went ahead and got a free quote from the company they contract to and when the fellow arrived he struck me as quite shady and not trustworthy at all. Showing me the prices and such he had written down but wouldn't let me take a photo of the page?! Arguing with me about the rebate program from the gas service here, etc. Was reticent to explain much to me also. I skipped out on 0% financing through HD, a cheaper (-700 or so) job quoted to get Dominic back in here to do the work. While 1st Home ended up being more, I know the unit is better, the work was top notch, he and his cohort, Anthony, explained everything, quoted me that morning and started the work that day! He allowed me to get a lot of good information which ultimately saves me a ton of money doing the simple things myself, and the job and unit and service were stellar! No regrets and I finally found a plumbing company I can recommend and keep in the old Rolodex when the next thing crops up I can't handle myself. Great working with these folks! Front desk, on time, plumbers, gear, the install finish work, all great. I hope I don't have to call them back anytime soon but I'll be glad they're there when I need it! read more

This company is dishonest! My kitchen sink was slowing, I have a membership with this company I paid $200 for a year, called them to come unclog it, lady over the phone told me it would be $79 instead of $99 because of the membership. Thought I really made a good deal signing with them. Technician came a few days later, 3h late, took a look at my sink and told me the $79 are just for the dispatched fee, it's an additional $350 to unclog my sink. So you are telling me I have to pay $79 to have someone coming to my home to tell me how much it is to have my drain cleaned?! What I don't get is they had a technician checking on my plumbing a couple months earlier, when I signed for the membership. They knew my home and how is the plumbing, so when I said over the phone my kitchen sink is clogged, she should have say "looking at the plumbing report for your home it would be $350 + $79 dispatched fee". I should have been quote the $350 over the phone knowing it is the minimum to run the snake. I refused service and invested in a snake. Also, the best part, there was a promotion going on on their website, it's actually $99 instead of $350 but they don't tell you until you find it yourself. Don't do business with them. read more

To say I am disappointed is an understatement. I have a brand new water heater installed in 2021. The plumber did not empty the old tank and my garage was flooded. Not shocking just 3 years later one of the parts malfunctioned and my garage flooded again. But only my tank was covered by warranty, not the labor. So I had to pay another $468 to have them fix a brand new water heater. They even admitted it was not my fault but wouldn't even discount the labor to fix it. It took 90 mins to fix. When I started working with them in 2020 a man shook my hand and said "We won't be the cheapest but we will take care of you and stand behind our work." Good salesman, not good customer service. I won't even get into the AC repair that was $800 and didn't fix the problem...take your business elsewhere. read more

No call no show twice. Thursday they were no call no show for an AC service. When I called they re-scheduled for today between 9 and 9:30 am. It's 11am and no one is here. And no answer if or when they will show. I understand things come up and mistakes happen, but at least call me to tell you're not coming. UPDATE: they never called nor showed. They left me hanging all day, twice read more

Excellent service and follow up. Electrical work done by Tim was perfect. I would have given them 5 stars except for their pricing structure which needs to be reviewed, plus it's a bit on the high side. read more

If anyone ever needs a plumber or pipe work call 1st Home and Commercial Services. Last night we came home to water spraying everywhere in our front yard. Our 4 year old is sick and my fiancé was all sweaty from a day at work. We called 2 other companies. One guy in our neighborhood that does plumbing, never called us back and then Clarke Kent Plumbing said they'd call us first thing this morning and they didn't. They also said they'd show up today this morning and they didn't. 1st Home and Plumbing Services was called last night. They told us if they came out last night, it would have been $700 plus but if we waited until today, then it would be half of that. We ended up paying $300 and change. Matt also showed up on time at 7am. He was extremely knowledgeable and personable and made us feel great about using his company. So God forbid you're in a bind like we were, don't waste your time with other companies in the area, that'll give you the run around and try to price gouge you on top of it. Just call 1st Home and Pumbing Service. Hugs and our waters back on. read more

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Olen & Tovar were very professional during the repair for my sewer system. I highly recommend 1st Home & Commercial Services.

I finished renovating a rental property and the last day on the project I had a water leak in the main kitchen. I spent 30 minutes and couldn't find where the leak came from. I am from out of state and had a 20 hour drive the same day. I messaged several plumbing services and 1st Home quoted me the cheapest price and arrived within one hour. The first technician was very nice and did everything he could to find the leak and non of us can figure where the puddle of water was coming from. Unfortunately I had to leave the state and prayed that the leak would fix it self. I had a friend check in on the house and there was a puddle of water beneath the sink. We recalled 1st Home while on. The road and they sent a different technician within an hour of the same day. He spent 30 minutes trying to find the leak and couldn't locate it. As soon he called me the to tell me he couldn't find anything the leak finally presented itself and he fixed it. On top of that they didn't recharge me for another service call. We felt so relieved for the rest of the drive home. So, I highly recommend them for speedy service with the cheapest service fee. read more

The only company out of many that I contacted that wants to charge to provide an estimate. They want $100 just to write up an estimate for the job to be done. I wouldn't bother as there are many reputable companies that will provide free estimates. read more

We'd an issue with 2 faucets. They told me that that it would be $99 service call. I'd asked if there $99 becomes a part of the repair costs if I went with them. She said, "No". Separate. I said "lemme get back to u." 5 later, while checking with other plumbers' costs and availability, I get a call from 1st Home. "I talked with my manager and he said that we will include the $99." My response was, "Let's do it." Gut response was, "they're gonna jack up the price." Guy came as promised. As my gut predicted, the bid was, almost $1000 to replace two faucets. If we provided the faucets, the. About $900. We paid $99. They will milk you. read more

DO NOT RECOMMEND!! Paid $550 to have them come "clean" my AC unit. Didn't check any airflow, showed me before/after pictures of the unit and looked at my Nest thermostat and left. Low and behold a few hours later; my house isn't being cooled to 72 degrees as it had been set, it's now slowly creeping towards the 80 degree mark. The worst part is when I called them to explain my issue and see if they could come back out (business is literally a mile or two from my house); I was told no technicians. Ok, that's understandable, but when I asked if fees could be waived for not fixing my AC unit the first time and coming out the next morning, I was greeted with hostility. I believe it was something like, "I'm sorry what? I can't do that, unbelievable.", I am then put on hold for upwards of 10 minutes with no explanation.... I eventually hung up the phone and when I called back, got the same person, albeit a bit nicer saying they were calling technicians for me... Interesting, couldn't have mentioned that when you aggressively put me on hold with no explanation. Also, nothing was mentioned about any sort of fees for the upcoming visit. Definitely cancelling any sort of maintenance contract with them after that experience. And now another day wasted where I have to wait around for them to come. PASS... UPDATE: 4 Days Later... AC has begun not cooling again. Another call to the company, can't send anyone out today of course. So after 3 visits, 1st being the initial "diagnosis", the next being the 4th, they still haven't fixed the problem. Didn't know fixing AC was like playing horseshoes or bags, just throw something at it and hope it works, who cares if it takes them 4 times to fix it. My electric bill is considerably higher than it's ever been. Oh well, live and learn I suppose. And what have we learned today? Not to use 1st Home & Commercial Services.... UPDATE July 16th, 2019: Feel like it's just due diligence to update this review now. Cancelled my maintenance contract so I am only minus $400 dollars and no working AC, guess that's better than $550. So after their 4th visit to my house, they finally determined there was a giant crack in between a vent/furnace in my attic and basically all my cold air was leaking out... SO WHY DID IT TAKE 4 TIMES TO FIND THIS??? I have no idea. Again, it's cost a lot in time (mine and the companies) and energy (bills) for them to determine this. I asked if the tech could send me the pictures he took in my attic, and he said he would send a quote. July 17th, 2019: Finally received the quote at noon, $370.00 to repair a duct with aluminum tape... Hmmm, hard pass. Even if I have to pay someone double or get up there myself, it would be worth it. That's about how I feel after a week plus of this, 4 visits, and who knows how many phone calls. read more

After my regular plumbers got popular and were no longer ever available, I started using 1st home. They are a do everything company which had me hesitant, but their plumbing has been great. We just had a second floor toilet leaking. Was pretty sure it was a bad wax ring that my remodeling contractor installed just a few years ago. Called 1st home and they were able to get me in the next business day. Darius was super nice and fixed the problem which was a leaky rubber "wax" ring that my contractor installed. They are easier to install but arent as good as real wax rings. 1st home also fixed a leaking tub drain that I couldnt get to seal. They found that there was resizing insert in the pvc. Once they removed that, the tub sealed just fine. That has been good for about a year so far with no leaks. read more

After the totally positive experience with 1st Home last year, I didn't even go for competitive bids for the major project of replacing all the water supply pipes within my house. The job was expensive, but the team (Anthony and Andrew), knew what they were doing, and I now have great water pressure in sinks, dishwasher, washing machine - for the first time in 40 years!! Thanks! (I'm not giving a 5-star rating because they ran into a problem with the utility sink that's not yet resolved. They also didn't make clear that drywall replacement wasn't included in the estimate.) read more

Helped with Water Leaks during Tile Installation 1st Home was called in by my tile contractor when two of my three toilets were leaking when they were removed. They were able to come in and replace some antiquated hoses within a day, and whatever water was leaking had stopped. Since it was a rush, I paid a little more. Come to find out the hoses were only part of the problem. Another concern was the actual tank on each toilet was leaking not from the connector but the actual tank itself, meaning now i need to get new toilets. I appreciate that they were responsive in coming over at the last minute. I'm also appreciative of the fact that they replaced my old (original) hoses, which were at least partly to blame. The tough part was that wasn't the entire problem and they didn't identify that. Plus, as stated it was costly due to the rush. I'd like to give them another chance under better circumstances. I have a feeling they'd get a 4 or a 5 given more time to assess. read more

Update on my previous review. 1st Home & Commercial has since helped me replace my HVAC system (was old when I purchased, and predictably did not last much longer), new system working great. I also recently installed gas logs, and the installer noted that he suspected a gas leak in the fireplace valve. Darius and Andrew from 1st Home and Commercial responded quickly when I called them to come check it out. Similar to my previous review -- they were both very prompt, courteous, friendly, professional and responsive. Good communication on the appointments and dispatch also. read more

I loved that they were able to schedule and dispatch a plumber within just a few days. Our plumber arrived on time (there was a 30-minute courtesy call beforehand), gave us an estimate in minutes, and finished the work right then. It took less than 30 minutes! If you agree to the work, they waive the $99 dispatch fee. read more

Absolute shady company who will rob you for nothing. They have poor customer service and they will make you sign contracts and send you 10 times bill and put a lein on your property. They should be out of business for this shadiness. Completely poor customer service. read more

My home is pre-plumbed for water softener. 1st Home & Commercial Services came out and gave me an estimate for hooking up the water softener, which was very nice of them to do. However, they wanted over $1,200. No, that doesn't include the water softener! He said they charge $255 per hour. Sounds more like what a tax attorney would charge. Even if I was willing to pay $255/hour, it should only take a couple of hours to hook up anyway. I bought the water softener at Lowe's, so I'm going through them. It'll be $250 plus $40-$120 for parts. I was only getting other estimates because I thought $250 sounded a bit high for a pre-plumbed hook up job. If 1st Home & Commercial Services can explain why it takes 4 hours and $1200 to hook up my $400 water softener when my house is already pre-plumbed for it, I'll gladly amend this review. read more

Awesome service start to finish! Services were recommended on Next Door so I called for a non-urgent (but gross and smelly) plumbing problem: the pipe under the sink (disposal) was leaking. I was able to get an appointment for the next morning. She gave me a two hour window 8a-10a, but I kindly asked if there was anyway to shorten that window, and that I could wait a day or so if needed. She said no problems and said I'd be first on the list. She said I'd get a heads up as to when they would arrive. Soon after I got a text confirming all the information. At 7:45 the next morning I got a note from our technician saying he was on his way. The text contained information about him (13 years experience, he likes fishing, etc.) and a photo. It made me laugh but then I also realized it was a nice security measure. It also had a gps tracker so I'd know exactly when he would arrive and the office number again should I need it. I think it's important to call out would have felt comfortable had I been alone. Casey was clean (and put shoe covers on before entering my home), friendly, and professional. He quickly diagnosed the issue and presented a clear quote. In the event we didn't chose to move forward immediately it would have been emailed. However, my husband was still present and signed off on the work and it was completed quickly and was reasonably priced. Would not hesitate to use them again. read more

These guys are miracle workers. We had already had a diagnostic visit done by another plumber, and we had 1st Home and Commercial out to replace our tankless hot water heater. We were able to get a same day appointment. Their workers (Dominic and Zach) were prompt, courteous, and able to install the unit with minimal issues. Operators were friendly and courteous, and kept me in the loop. Pricing was reasonable for the work we had done. I cannot recommend them highly enough. read more

Mark came out to assess a leak that home insurance requested. He was incredibly helpful and despite the fact that our kitchen has been demoed he was able to look at our equipment and make an assessment as to the root cause of the leak and walked us through his process of elimination. He also taught us things that we can look for in the future to detect leaks. He was incredibly patient and answered any questions we had. Very clear and up-front communicator, we really appreciated working with him. read more

My AC unit was going downhill and I decided to start shopping for a new one. I had 13, yes 13, different AC/Heating companies come out and give me quotes for a complete AC/Heat system. The very last bid was 1st Home and Commercial and I almost didn't call because I was tired of it by that point but I am so glad I did. Tim Greene was the only one that was completely honest with me about the damper system I have that was not functioning properly. His bid for the top of the line American Standard unit came in slightly cheaper than any of the others for the same unit and he also saved me money on the damper system by telling me the entire thing did not need to be replaced as several of the others had said. Some said just to leave it broken. Well, this house was designed to have the damper system for efficiency so it didn't make sense to me to leave it broken. I scheduled the install and they not only showed up on time, they were friendly, polite and very informative about what they were doing. Tyler was my main installer and he was fantastic. He had injured his hand earlier in the week but still showed up to install my new system with no complaints. All of the poeple who I have interacted with and the folks in the office have been great. They went above and beyond with communications, calls, texts about arrival times, the removal of the old unit, and installation of the new one. They made sure to clean up after themselves and even cleaned up stuff other repairmen had left behind. They walked me through every step telling me what they were working on, the steps they were taking, about how long each step would take and they only took a short lunch break. They showed me how to use the new wifi thermostats, set them up and made sure I knew how to operate everything before they left. The house is nice and cool, the new unit is quieter and much more efficient than the old one. I can't thank them enough and have already recommended them to others. read more

I had a great experience last weekend when I needed a plumber ASAP due to a household leak and I will never take for granted the ability to get an emergency plumber! My leak happened shortly after the Texas/OU football game and even in the best of times, plumbers are constantly busy. Anyways, the dispatch at 1st Home & Commercial were very professional and sent Chris my way who drove in over 50 miles from Seguin to my place in West Austin!!!! Chris showed up in a well outfitted truck and was quick to diagnosis my issue which he worked on and solved pretty quickly. The rate was fair and waiting would've only cost me more in terms of water damage so I was grateful Chris applied his know how for my benefit. Afterwards I had a decent amount of water damage that needed to be dealt with and Chris referred a water damage service who I had a great experience with and were dispatched immediately coming in from Bastrop. All in all, it was great to work with Chris and I certainly suggest 1st Home and Commercial for everyday and particular short notice emergency service. read more

This Company is excellent. My inquires and service went smoothly from beginning to end. Serviceman Dominic L. was excellent. He assessed what I wanted done, and advised me on what needed to be done. He was very professional, knowledgeable, polite and patient. Dominic answered all of questions, and even discovered another issue if left unnoticed could have cost me more money. I can't say enough about this Company. Dominic was very efficient, and kept me informed all along the way. The Company is excellent and very responsive to phone calls. I would highly recommend this Company to anyone! Dominic is simply great!! read more

Ohhh where to start with this review? I wonder what the character limit is on Yelp? This process began back in June, 2017, with a quote from 1st Home for a commercial plumbing job. One of the things quote included was for complete plumbing and installation of a water heater. Once they had delivered and "installed" the water heater, they informed me they'd forgotten to include power supply in the original bid......a water heater with no power supply is of no use, right? They could do it, they said, for an additional $700+ dollars. (incidentally, I chose to go elsewhere at that point). Fast forward a couple months later, the City of Austin plumbing inspector does not approve the permit, due to the water heater drain access not being properly installed. The company owner, Stephen Harrell actually tried to say I would have to bear the expense of the correction....I quickly let him know that I'd be doing no such thing. Well, they made an appointment and sent Dan (who by the way is very polite, punctual, and cleaned up his mess). I had understood they'd be accessing a drain that was inside the wall. At the end of the day when they finished the work I was SHOCKED to see the ridiculous solution they'd chosen to remedy the problem. Upon expressing my dissatisfaction I was told "this was the only way the City will approve it". Hopefully I can post a picture to this review. They ran a pipe through the bathroom wall leading down the wall (on the other side) and into the employee breakroom sink. That was 10/4/2017, today is 10/9/2017 and I've yet to receive a call to schedule another inspection. No surprise there given the void of customer service and snarky attitude of the owner. As a courtesy, I did text the owner a picture of their "finished" product, to which I received no reply. I don't like giving reviews like this but hopefully this with spare someone the aggravation and expense it's costing me. I would NEVER hire this company again. read more

1st Home & Commercial Services - Hard to believe this was a "professional" job huh? - Plumbing Near Me - Austin, Texas

Once again 1st Home & Commercial has come to my rescue. We are opening a 2nd location of our business and had 1st Home come out to install the Micro Pure A/C just like in our first business location. While installing it, they found that rodents had chewed through a lot of the electrical wiring in the attic. That same day they brought out their electrical team to get me an estimate for that repair and were able to start on that the next day while the HVAC team continued working on the A/C project. I can't express enough how great it is using such an efficient and knowledgeable company. The plumbing, a/c, and electrical teams all work together to get the job done and I love how efficient it is to use one company for all 3 of these different services. Special thanks to Caleb, Tyler, and Brandon for getting this huge job done, and now we are one step closer to getting this 2nd location open. read more

1st Home & Commercial Services - Plumbing Near Me - Austin, Texas

Dominic came out to help with a plumbing issue and I really appreciated how he took the time to explain what was going on with the pipes. He was very polite and took the time to answer any questions and told us what to watch out for in case of more issues. read more

Plumbing and Electrical Service was scheduled August 6, 2023, Isaah Barrett showed up 24 hours later on August 7, 2023. Barrett was not a master electrician so could not fix doorbell,and 3 ceiling fans, and switches. He could not fix minor leak, because he wasnt a plumber, as advertised by First Commercial Service. Barrett incorrectly determined that 2 receivers were not functioning and needed replacement. Receivers were in good working order, needing new remote controls and battery. Barret did not fix ceiling fans, but did install extension for one ceiling fan only. He used an ipad to sign off on work order, but never sent the invoice, until I requested 10 days later. First Home and Commercial Services falsely advertised electrical and plumbing service, however their technician, Isaah Barrett was unable to fix items that were ordered, instead charging service fee and diagnostic fee, with a $970 invoice by email 10 days later for an extension installation on 1 of the 3 ceiling fans ( I supplied the extension, Barrett only installed) Upon request to discount $970 bill to install only 1 ceiling fan extension, First Home and Commercial Service will not return call. This constitutes Deceptive Trade Practices for $970 over charge, of which Barrett could not fix anything. read more

I called to have my garbage disposal looked at because it was leaking from the bottom. I already knew that it probably needed to be replaced, so it was a quick diagnosis. They were very responsive and were able to get someone (Dan) here within 2 hours. He was excellent at service. The only reason I'm NOT giving this 5 stars is because they are WAY overpriced on their product and installation charge. The product (Badger) only cost $99 retail and they charge me $500 to install which took all of 15 minutes. That's outrageous!! Anyway, my fault for not doing more research and getting different quotes. I later learned that I could have easily done this myself. Lesson learned! read more

Had an urgent plumbing need for our new property, while we were traveling. My wife contacted 3 companies over the weekend and 1st Home was the first one to come out Monday morning and in the rain (raining all night and day).. Chris was able to locate the problem and rectify it). Not only that, he went the extra mile, and helped my daughter with a small car problem. Great company, great service, timely, and Chris is great to work with. Highly recommend! read more

I was looking for a quote to replace my current kitchen sink and these guys want to charge me $99 to just do the quote!! No trouble shooting, no repairs, just a quote! I DONT TRUST companies that are afraid to be compared to their competitors via a bid process...I'll pass... read more

Junior was great. He came to the house fast and on a Sunday. I would highly recommend junior at 1st A/C and Heating. The outdoor unit was working and he fixed everything for us. At this point in time everything is running smoothly. read more

I own three Austin properties and these guys have taken care of all our plumbing issues for 8 years. They've tackled HUGE projects and little ones. They are professional, punctual, fairly priced and their work is always reliable and awesome. I just had Mr. Akers out yesterday and he again, just blew me away with his attention to detail and superior craftmanship. Look no further! I would never call anyone else to address my plumbing needs! I'll be a customer for life. read more

Had a great booking and service experience for some minor household work. Their team added an outlet and changed out a ceiling fan (20 foot ceilings). I liked that their quote was for the whole job, whereas other electricians quoted me their hourly rate (and trip charge) but weren't willing to commit to doing the job in under 2 hours at said rate. read more

Great business! Came same day and really punctual. They confirmed the appointment and arrived just in the amount of time they said they would. Caleb checked my outlets flipped a switch and we were fixed. He quoted me a GFI and some new tampering free outlets for my 16 month old. The price was right so I told him to move forward. He performed the job right there and was done in half an hour. Awesomeness! read more

This is the second time we've had 1st Home & Commercial Services come out to assist us and they have been great! Drew came to assist us with some plumbing issues and is incredibly helpful and extremely personable. Our landlord seems to go through this company for most repairs and we are happy they do! Both technicians from this company have been proactive and genuine. We hope our landlord continues to use this company for repair issues we encounter. read more