Went outside to cover my faucet before the deep freeze only to find out I had an active water leak…read morethat was making a small ice rink near my house! After a verbal recommendation by a co worker I called Kevin at Pipeline at 6am! He put me at ease, quoted me a fair price and even gave me a 30.00 off coupon for being a new client! I was told they would be at my house between 2-4pm. At 1030am Marc called and asked if he could come early!!! Yes please!!!! Marc was polite, informative and thorough with the work!! I did not feel like I was taken to the cleaners!!! I find it hard to find good plumbers, electricians, etc but Pipeline renewed my faith that there are honest companies out there truly concerned for our families safety and our home!!! Thank you Kevin and Marc!!!! You have many new clients coming your way by my referrals!!!

10 stars! I seem to have problems with my main drain like every 6 months. I've had the bathtub…read moreback up halfway from drain clogs (luckily a tub and not a shower that has a smaller basin) a few times in the past year or so. So, I have some clog issues too often. I've had other plumbers come fix it, but the problem keeps coming back. I saw good reviews for Pipe-Line and decided to give them a try (also, my past plumber was out of town). Mark arrived the same day on time (I hope I remembered his name correctly) and did an awesome job! I'm not a plumbing expert of course, but, I've hired many and seen what they do. I can say Mark not only seemed way more knowledgeable than past plumbers I've worked with, but, also was very helpful, and, put up with me asking a lot of questions! If you have plumbing issues, I recommend giving them a call!

I had a hotwater heater go out in our new (to us) home this weekend. We have an AHS policy. The…read moreheater was a 75 gallon rheem heater - so it was big. Priced online new as over 1200 bucks from nextag and multiple vendors. AHS covered the heater replacement. Those with home warranty policies know they're called casino policies sometimes - but I was shocked that the full amount was covered. Pleasant suprise after reading these reviews and expecting the worst, but my policy covered what it said it would cover What is not covered in any such baseline policy though is the piping to and fro. My house is over 100 years old, so there was significant work to be done. I may upgrade to the next level policy this year that does cover the connections. Big John from Choice came out to my house in the north suburbs from Schaumburg. The night before the appointment the office called and ask if we'd be home between 10 and 2. John was at my house at 9:50. Good start. He assessed the issue, wrote up a quote on the not to exceed figure for replacing the piping with proper components that don't rust. He explained the current piping was functional but likely contributed to my heat breaking do to a mismatch in material for the dialectrics. Several valves, tee joins and general copper piping needed to be replaced. Heater was ordered for pick up and installation was to be next day. Office called that night - asked for a window between 10 and 2. Big John and teammate Mike came in to get the job done. They lifted out the beheameth, brought in the new one, and several hours later we had hot water. Total work was 495 on the quote for all the pipework. It looks great, definately worth it. We ended up not having to have a new flu put on, so after my invoice was recieved by the office they cut a check to me for the difference and I had it this afternoon when I got back from work. So all in - GREAT WORK. From the front office to the assessment to the installation, these guys rocked it. I was expecting non-rocking just given the economy and I wasn't sure how the home warranty would work - but it rocked. I understand everyone has their own experiences, and that these policies often cause frustration when people think they cover entire jobs when they do not, but I would consider that framework when assessing the commentary from the postings below. Good work fellas! I'll hope not to have to see you soon but my boiler is over 30 years old so we'll probably touch base this winter.

I didn't get a chance to use them, but called them for a repair for a leak I had and they made an…read moreappointment between 8 and 10. Nobody showed up and I called at 11 to see what had happened. They told me they would get back to me as far as why nobody had shown up. They never called back so I called them back an hour later and got the same answer - still checking into it 2 hours later. I never ended up getting a call back and ended up going with another local plumber. I would never trust a contractor to do work with my home that is this disorganized and unprofessional. You would think in this economy people would be begging for work, but I guess not.

Clausen Plumbing was a subcontractor for our bathroom remodel, May 2022. During the remodel, our…read morehot water tank went out and needed replacing. I can highly reccamend, Clausen (Bryan) and his other workers. Not only was I very happy with the price, his workers are efficient, and friendly, and the area was always left clean. I have recommended this company to many of my friends and would deffinatly use them again. Btw, the remodel, also turned out fantastic. Full shower, toilet, and 2 sinks, all great.

We replaced our water heater in March of this year with a brand new- larger unit. Low and behold, 3…read moremonths later it went out. This company purchase and installed the unit. We called Brian (the owner)- no response. Paid another company to take a look, Found out it was a defect with the unit. Brian claimed he doesn't usually install those units and advised to call the manufacture for assistance. After hours on the phone, the manufacturer could not come out for almost a week, Brian said he was going on vacation and had no guys available. Terrible service, very unresponsive, and offered the bare minimum of assistance. Unprofessional and would not recommend.

UNRELIABLE. Was supposed to arrive between 11-11:30am and was still not here at 11:45am. When I…read morefollowed up, he said he's running late from a flooding job (should've given me advanced notice) and said he can come at 1-2pm (after I've already rearranged my day.) I asked if he can come at 1pm, and no reply. Did NOT honor our appointment and did not respect my time. Was a NO show.

My sump pump was broken and the Proper team did a great job replacing it…read more They got the job done quickly. Pricing was fair. And they were very professional (kept things clean, wore masks, clearly documented costs). I would definitely recommend working with Proper Plumbing & Drain.

Our building needed to have the catch basins and drains cleaned or rebuilt. I was referred to…read moreJohnny and his crew at Circle Sewer & Drainage by the great folks at Crawford Supply on Pulaski in Chicago. Johnny came over and looked over everything that needed to be done and gave me a quote that was, thankfully, MUCH less than I'd expected. He and his crew showed up on time, did a fantastic job, and cleaned up after they were done... The sewer gas smells that were permeating the area are gone and the rainwater drains beautifully without backing up into the basement areas... Wouldn't hesitate to call them again for other properties. Thanks, Johnny!!!

Johnny promptly fixed my drainage and catch basin problems, going the extra mile to get it done…read morebefore forecasted rain.

Do not waste your time or money! Worst possible experience! Called to get kitchen sink unclogged,…read moreto show up it was $85. Quote to unclog $635, I was desperate so I said yes. Biggest mistake because plumber destroyed pipes now I have major leak in basement ceiling from his work. Called them back only to be told this is another issue and it will cost $200 to diagnose. Called main office only to hear this was there policy. I would not use them ever again and I hope this review helps anyone. Horrible business model.............

Hernán came out on a Sunday night and was able to fix my plumbing. Was knowledgeable and courteous…read more He did an excellent job.

John and his guys were top notch. Had a sewer main break next to the foundation. Methodically, they…read morechecked several possible causes for clogging, including rodding and the camera, revealed the nemesis. John gave me the cost estimate and actually came under.... Emergency plumbing issues are never cheap. I asked John if he would consider an additional discount and he agreed... He also understood my ability to handle smaller plumbing issues and gave me sound advice concerning a nuisance issue... Thanks John!

Okay so we hit a flood about 6 months ago and we didn't use these guys for the initial review of…read moreour house after the water damage (we literally called the first person we looked up online - review on those guys later). However, my contractors use Shark Plumbing for the re-hookup of all my appliances (think new shower installed, washer, dryer, 2 dishwashers, and kitchen sink, plus the gas cook top). These guys are amazing. Gets the job done, takes the time out to answer additional questions that you may have about other projects and doesn't look uninterested or wanting to go. They came back for a very small drip that was happening in my kitchen sink (the old drain wasn't attaching properly) and not only fixed that but stayed and looked at aome other things that were giving us some concern. No wonder these guys have 5 stars when I pulled them up on YELP. They will definitely be my go to plumbing and sewer guys from here on out. Very few companies have customer service as their top priority and after dealing with these guys on multiple occasions, I think these guys have it right.

I cannot say enough about Prime-Time Plumbing. I called ten different companies to get estimates…read morefor the project and Prime-Time Plumbing said they could do the job for a lot less than all the competitors. Tim came and did a great job. He explained everything to me and I felt very comfortable having him work in my home. He charged exactly what he quoted me over the phone even though he had to go to Home Depot to buy some supplies. I am totally impressed by Tim's company and will definitely use them in the future.

Stay away from Prime-Time Plumbing! They do not live up to their word. They put in a simple hot…read morewater heater for us, but they did it incorrectly which has caused it to leak. Now they will not return our calls and it's been months! TERRIBLE customer relations and simply not a responsible company. They simply cannot be trusted and I would absolutely NOT recommend them.