NEVER AGAIN!!!! Beware of the hidden fees. We recently booked a shuttle service from our home in Anaheim Hills to Long Beach Airport and a return from Long Beach to our home a week later. Overall, the ride itself was smooth through clear traffic! Pick-up was smooth, communication was clear, the shuttle was clean and comfortable, and most importantly, we felt safe the entire time. However, the hidden fees that came after the ride was totally unexpected. When we booked, we were quoted $105 for a round trip, but by the time everything was said and done, we ended up paying and additional $30 dollars each way for a combined total of $269.50 Apparently, they have a whole system of additional charges based on "traffic" and "delayed pickup" times, all explained deep in the fine print. The way they calculate it is not very customer-friendly: they base your ride time against a "zero-traffic" 4:00 AM trip on Google Maps, and if your ride takes longer you get charged $2.00 extra per minute. There are also additional delayed pickup fees if there's any wait time from their staging area lot to when they pick you up at the curb. While technically/legally they disclose this information in the electronic agreement you sign when booking, they do not make it clear during the reservation process that your final price could end up higher. This is business practice that borders on a lack of transparency. The ride was great both ways, the vehicles were clean, the drivers were polite and helpful and had a safe and comfortable experience, but beware of the hidden fees and potential booking issues and time of pickup. I would think twice before booking again unless they are more upfront about the real potential cost. read more

LAX to Anaheim duration 38 min.: initial price $109. Pick up time 12:00 noon, driver showed up 15 mins early. Total charged $187.00 plus cash tips $25. It was out of desperation and last minute decision, i usually read reviews, but NEVER AGAIN will i book for this company. ruthless, company made of heartless, evil people. I just hope they don't send me any more charges like other people had experienced, coz that would be crazy, it would better if we put it out on the Media. Unfair business and extremely aggressive. read more

I wish I could rate this company 0 stars. Even that doesn't reflect how poor their service is. I would 100% avoid this company. They don't let you cancel the order even if it's well in advance. Their customer service is poor and they have aggressive language in their contact and emails about sending people to collections Basically a sign that they are terrible and everyone complains. AVOID. AVOID. AVOID read more

****SCAM WARNING**** They quote online a low price, but read the contract. They ding you for every little thing including traffic. YOU WILL NOT EVER get a live operator to help you. You can only text or email. Uber will always be cheaper in the long run. I'll be sure to post more warnings on social media to help others not to be fooled by this terrible company. Beware!!!!! read more

This fraudulent company charges you for everything. If you cancel, you'll get charged, make modifications, you'll get charged ... They also add hidden fees when you book. I currently have a pending case against them. Be aware!!! read more

Shady business practices burying clauses in the fine print that allows them to charge extra fees for traffic conditions after you're dropped off and for delays the passengers have no control over. Stay away! read more

Hidden, misleading charges! Avoid them!! If you google complaints against this company you'll see an F rating with BBB and hundreds of complaints about misleading charges. I was billed $100 for getting into the car before the time I requested (even though the driver was there!) and for the length/time of the drive--which was typical LAX-OC traffic for that time. read more

We had 2 parties traveling to Anaheim, CA & booked 2 reservations with 24-7 Ride. We received 2 confirmations, but the driver did not show up for our 2nd party. When we tried to call, we were routed through an automated phone tree. There was no real person to talk to & the phone tree kept sending us to a message, telling us to "send an email". The driver who did show up said he couldn't help, as even their drivers cannot contact a real person at the company. The vehicle that picked us up from the airport showed years of wear, had an off-putting odor, & had grimy seats & surfaces. The vehicle that brought us back to the airport was no different. The drivers were pleasant & got us to our destinations on time, so we did not complain about the condition of the vehicles. 3 weeks after our reservation, I got 3 emails from 24-7 Ride within 1 hr. The 1st noted added fees for 19 min of drive time. The email did not specify the "contracted" times, but indicated I could "request a GPS report", which was not helpful. The 2nd email included a payment link. The 3rd, sent minutes after the 1st two, was a demand for payment & a threat to send me to collections. When responding to the 1st email requesting justification for the additional charges, I was met with an aggressive response noting that there is language buried deep in their terms & conditions stating that additional time due to various factors (incl. traffic) would result in added fees ($2/minute). The response included a 2nd threat to send me to collections. Be wary of this company. They will nickel-&-dime you for "additional time" & hides its intent to charge added fees deep in its terms & conditions, which are shown after agreeing to the quoted price on the website & entering your credit card information, making it difficult for customers to know what they are truly paying for until it's too late. 24-7 Ride operates under shady business practices, deliberately charging customers extra without their knowledge or explicit, informed consent. read more

I paid my reservation in full and even provided the driver with a 20% tip. After the trip, I discovered a pending $100 charge followed by an additional $56 charge for alleged "excess duration time." These charges were never clearly disclosed during the booking process, and our driver did not wait for us--we were already outside when he arrived. Trying to get an explanation was frustrating because nobody answers the phone, and the information provided online is unclear and misleading. When I finally received a response by email, instead of addressing my concerns, the message focused heavily on collections, credit reporting, fraud allegations, and legal consequences if I disputed the charges. Customers deserve transparent pricing, clear communication, and professional customer service. Based on my experience, I would strongly encourage others to carefully review all terms and conditions before booking and be aware of the possibility of unexpected charges and an aggressive response if those charges are questioned. read more

This company is running a scam. We were 15 mins late on arrival and charged "62 minutes wait time and 40 minns excessive duration." Worse yet, they failed to pick us up for our round trip departure forcing us to schedule last minute transfer with a reliable company. Stay away from these people!! Would rate zero if I could. read more

Do not use this company! Worst experience with a car service ever! My wife and I were going to LA with some friends. We booked 24/7 Ride long before our trip, and received confirmation that we would be picked up. When we arrived at LAX, we still hadn't received any email or text from them letting us know who our drive was and if they were on the way. We tried calling every number we could find. NOTHING! We tried texting. NOTHING!! We emailed. NOTHING!! We were without a ride we had already paid for! Our friends were also using 24/7 Ride and they asked their driver for a number, but he didn't have any way to contact the company either. (Our friends were also blindsided by a $38 fee 3 weeks after our trip because 24/7 ride said the ride took longer than they had planned. WHAT A SCAM!!!!!) I finally emailed 24/7 ride and said they either cancel our reservation and give a FULL refund, or I would be putting a chargeback with my cc company. We did finally hear back from them, and they did refund our money. Only good think about this company! We ended up going over and taking a Lyft. We come to find out, our Lyft was a MUCH cleaner vehicle than our friends had, they said their mini-van was disgusting!! ALSO, the cost of the Lyft with a 20% tip was CHEAPER than the base cost for 24/7 Ride! AVOID USING THIS TERRIBLE COMPANY!!!! read more

cons: tons of hidden charges quote price is very misleading cannot communicate via phone, only email Take advantage of customers My price almost doubled in cost quoted, only known after services were completed. Not clear when booking service. pros: Clean car Nice driver read more

Like all the other reviews about this company, I say the same. Scammers, took my money without giving me a ride. I did book a ride from LAX to my home in O.C. However, after reading all the reviews about their terrible service (no shows, hidden cost, etc) I cancelled the ride within 12 hours. Mind you, I was in Italy at the time which has a 9 hour time difference from my pickup/ride service. They charged my credit card for the full price $96. with no consideration of a refund. Do not use this company 24-7 Ride read more

WOW! What a scam of a company!! Hidden charges all over the place and our pick up was at our home at 12:30 p.m. We were all waiting on the sidewalk with our luggage ready to go. The driver had two large car seats in the back (and there were 9 of us). He had to maneuver everything to fit. We were taken to the LA Cruise port, absolutely no traffic and only one ship in the port, so traffic in and out was quick (we had no wait). I wish I had looked at YELP before booking with this company. Go with another company. I think the worst part was when they sent me their final receipt with all kinds of threatening language - like "you should have read the contract and seen these potential charges".. And, don't even think about challenging the charge with your bank or credit card company. I could go on and on... threats about report to collection agency if not paid (they had already charged our card!!!). The driver took a toll road and we were charged for that... the time of day and traffic conditions did NOT warrant toll road. read more

Theyre only getting 1 star because the pickup ride was good... the rest of it hot garbage on a warm sunny day. Long and short of it is that we were at Disneyland Resort for a family vacation. Got the confirmation text to go back to the airport the next day. Pickup came and went, no email no text nothing. Tried to contact them on the phone... nothing. Sent an email nothing. Uber to the rescue. Obviously will not use them again nor would I recommend them to anyone that I like. read more

First we, tried several times to communicate with this company via phone and messages, but they only communicate through email, and not timely. Next, the driver was not curbside as advertised, when we arrived at LAX. It took two calls and 1/2 hour for him to arrive. Then, he had a car seat in the second seat which we did not require, and would have made riding uncomfortable since one of us would have been smashed up against it during the whole ride. We had also informed this company, through their requested communication mode, that we would have an additional passenger, which they were not ready to accommodate. Then the driver could not figure out how to organize the luggage to accommodate HIS car seat, which caused a delay that he subsequently blamed us for. One of the group had to show him how to organize. Also, this company advertised that they were sending a "Luxury" vehicle . It definitely was not that. The ride was just a regular, old, minivan that was not "Luxury" when it was new. The worst part was that afterward, they sent an invoice demanding more than double the original price, stating we were late and caused a delay. This company is not worth the money, and still trying to gain more! read more

Absolute rip-off. Be sure to read the 20 pages of fine print. If you're even a minute early or a minute late, your rate nearly doubles. And the drivers take toll roads even when you ask them not to. Renting a car would have saved us $100 in the end. What a scam. read more

SCAMMERS. How do I begin this? First and foremost, I have a go-to company whenever I need transportation from LAX to our house in Orange County. We're a family of five who travel at least two or three times a year, so I always book a large white van because we travel a lot and with a lot of Luggages. I had to book this company because my preferred company was booked out. During the booking, I entered five people and five check-in luggages, as noted on the booking website, no need to enter the # of carry ons. I assumed that mentioning five check in luggages would indicate that I needed the large white van that I chose and paid for. Please note that this is not the first time I've booked this type of van. We always get a large white van. When we met the driver at the curb, he arrived in a minivan. Clearly, we wouldn't fit in a minivan. We had six check-in luggage (I had noted five), three carry-ons, and two backpacks. I had booked a large white passenger van, which would actually accommodate five check-in luggage and some carry-ons. Fortunately, another driver was in the area with the actual van that we had booked. Two weeks later, I received an additional $134 charged in addition to the $175 that I had already paid. I emailed them because there was no way to speak to a live person, No way. I called at least ten times, but no one answered. They replied to me that, "Based on your last email, it is clear that you did not fully read or understand when your trip starts and ends. We are sending the information to you again for your reference." So, apparently, they have the authority to send a vehicle that they believe can accommodate our family. I don't know how they can fit five people and five large check-in luggage in a minivan, especially since they didn't require a carry-on info at the time of booking. Obviously, my bank agreed with me and refunded me the unauthorized charge they had stolen from me. To my surprise, they are threatening me that they will send this to a collection agency, and if I don't pay it, it will ruin my credit card. How is that fair? I happily paid $175 for the van that I needed for my family. Why are they allowed to simply change it? Okay, let's say, fine, change it, but how can they send a minivan for a family of five with five check-in luggage and carry-ons? This is absolutely horrible. I don't know how they can do this. Please do not book this company. read more

If I can leave a zero star I would. I made a reservation on 4/22/26 at 8am coming from Hawaii to be picked up at 9:30pm in Los Angeles lax. 24/7 provided me a confirmation email saying the reservation is confirmed and booked and that our driver would be texting or emailing us 1 hr before pick up time. We never heard back, no text, no email, no call!! We got stranded for over an hour trying to get another ride. It is now the following morning as I'm writing this review and still no apology or email. I would definitely NOT RECOMMEND USING THIS COMPANY, UNRELIABLE IS AN UNDERSTATEMENT!! Danny Nunez read more

Do not use this company under any circumstances! Read the other reviews. They were a no-show for my airport trip. Calling them leads only to an auto-attendant. Emailing them after they were a no-show for my pre-scheduled airport ride resulted in this single response to my need to get to the airport: "Greetings, It is with great regret to inform you that due to an unforeseen situation beyond our control, we are unable to accommodate your scheduled pickup service. " Then when I had to drive myself, pay for parking for my trip, they charged me 50% cancellation fee for the corresponding ride back from the airport that they couldn't use. This was their response: {quote} "This reservation has been canceled per your request and our 50% cancellation fee has been applied. Per our terms and conditions, if one leg of your trip is canceled by you or 24-7 RIDE for any reason, it will have no effect on the other leg of your trip. The other leg will remain active, and all the terms and the conditions of this agreement will apply to it as its own standalone reservation. (Your electronically signed agreement is available upon request). Collection & Credit Reporting Please be advised that if you choose to dispute these charges and the bank rules in your favor, we will engage an external collection agency--over which your bank has no jurisdiction--to recover the total disputed amount. If the amount is not paid, this information will be reported to all three major credit reporting agencies: Equifax, Experian, and TransUnion." {/quote} I did eventually get my other 50% refunded- but you don't want to deal with this company. Be warned- don't use this company. Other reviews are as bad if not worse than my review. read more

No Show No service No answer when you call Do NOT book So NOT ignore Paid for executive sedan for departure and got a VA SUV read more

Booked the ride because I have twin infants, and needed two car seats. It was easy to book, but they wanted to charge $45/ care seat. Drive showed up with a booster seat and front facing car seat (hooked up in front passenger seat). Drive acted like it was no big deal to put an infant in a booster seat. I had already been charged a holding fee, plus the ride fee (about $430 dollars). Driver said he would get a new car seat. They left us stranded. No way to get in touch with anyone. Had to email them, and didn't hear back for over 24 hours. Total scam. read more

Misleading "Traffic Charge" Calculated After the Ride I booked an airport transfer expecting a fixed fare. After the ride, I was charged an additional $26 for a so-called "traffic delay," even though there was no actual traffic during the drive. The company later explained that their pricing is based on a hypothetical Google Maps "zero traffic" duration calculated at 4:00 AM, regardless of the actual pickup time. My ride did not occur at 4:00 AM. They then compared my real-world trip (which included normal airport entry and terminal circulation) to that fictional baseline and charged $2 per minute for the difference. More concerning: the trip timer did not stop at passenger drop-off, but continued while the vehicle navigated airport roads. Airport circulation is not traffic and should not be billed as such. This pricing method was not clearly disclosed at booking and only appeared after the ride was complete. Travelers should be aware that the advertised fare may increase afterward based on an arbitrary benchmark unrelated to actual traffic conditions. I recommend confirming all timing and surcharge policies in writing before using this service. read more

Don't use them. Unless you want to see additional fees on your credit card days after you use their service for bogus charges. Bad business practice, shady and deceptive. read more

I don't recommend this service because for my pickup the driver arrived one hour late at the airport. When I notified the agency the following day for partial reimbursement or a discount they denied me. They advised me under the contract if the driver is late 20 minutes I had the option to cancel without any charge. The agency expected me to cancel while I waited for 20 minutes with two small children outside of the airport. Additional is very inconvenient to be searching for a ride at 9 at night. This agency lacked professionalism for their customers. Use this agency at your own risk. read more

We ordered two vehicles, only one showed up and we had to pile in. The driver was helpful and they issued a refund. But it was very poor service. read more

Arghhhhh! I booked a ride to LAX for August, booked 12/8/2025, canceled 12/16/2025 after reading the reviews, I was not willing to miss my flight. Then the threats began, 50% of cost of the trip, no matter why the reason, even if it was seven months in advance! Threats for collection, sending me to all the credit companies, these people are horrible!!! I did get an email stating that my $110.50 was being refunded, from a crap ton of Chinese characters, NO IDEA what any of that said.... Read the reviews and buyer beware! read more

Used twice for pick up at LAX and each time they were at least 30 minutes late. I was just charged an additional fee 3 weeks later saying: "After your transfer is completed, we compare the actual duration of your trip to the zero-traffic estimate. If your trip takes longer, the additional time will be charged at a rate of $2.00 per minute." The scheduled pickup time was 5:30 am on Sunday! This is as close to zero traffic as you can get. The "luxury van" was also old and not kept up well. Dents and dirty. I WILL NEVER USE THIS SERVICE AGAIN. I can't rate this low enough. read more

I booked a scheduled pick up and drop off from LAX to a hotel in Anaheim, California. I was quoted $100 for this fare. The driver contacted me to inform me he was late to pick me up due to his previous ride running behind. He was dropping off at LAX where I was being picked up. I had to wait almost an hour passed my pick up time for him to arrive, and even walked with my son and our luggage up to a different terminal in departures to meet him where he was dropping off in order to save some time. However, I was charged a late fee of 78.00 because the driver was late.... Even though I showed up to the pick up location on time. I was also charged an "excess duration charge" of $84 for 42 minutes, but my entire ride was 42 minutes total, so there was no "excess." So, even though I paid in advance for a $100 fare quoted by 24/7 from LAX to Anaheim on August 1 at 9:45, I was charged a additional $162 - $2 per minute for the duration of the fare (which was not in the terms) on top of the quote AND a $78 fee for my driver being late. This is fraudulent marketing and a deceptive business practice. read more

24-7 Ride - Bill with fees - Airport Shuttles Near Me - Tustin, California

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DO NOT USE THIS COMPANY. USE UBER/LYFT INSTEAD. Heck, it'd be better to hitchhike! This company uses deceptive pricing practices to fool you into thinking you'll get a cheap fare. They base their trip times off of typical traffic flows at 3AM in LA. DO NOT USE THEIR SERVICE. I was quoted about $140 for my fare from LAX to Anaheim. My actual bill was $240. The driver that picked us up was nice enough but he was 30 minutes late. I cannot stress this enough- DO NOT USE THIS COMPANY. USE UBER OR LYFT. These guys are well aware that they're scumbags- the first thing on the bottom of my receipt is a blurb about customers disputing charges with their banks. I don't know how their ownership is able to sleep at night. read more

24-7 Ride - Receipt showing surprise charges and warning not to dispute them - Airport Shuttles Near Me - Tustin, California

Cancelled my ride and they kept 50%. No matter what this scam of a business making money off every booking, even if cancelled. They threaten to send you to collections after they change the amount if the ride if you refuse to pay... saw this on 3 other reviews. Disgusting. NEVER EVER USE THIS SHAM OF A COMPANY!!!!! read more

I regret not reading the reviews first before booking. Now I will never make that mistake again. I didn't even bother fulfilling the booking and took the L on a $80 charge booking cancellation because I knew my charges would be double what it was had I taken the services per the many reviews on Yelp, Google and beyond. I do not know how their business stays open. Please do not use them! read more

Do not use. They are a scam. They are bully's. I changed my pickup time and they charged me for that and cancelled my trip! They were rude on the phone. Have bad reviews. Check out their yelp and google reviews! I cannot believe they are still in business! Take a cab! You don't need the headache of 24/7!! read more

Unless, you are traveling with a large group, this ride service is akin to a taxi BUT the meter starts the moment the vehicle pulls up to the pick up location. In my case it was on the street curb in front of the hotel. While your luggage is being loaded, the clock is ticking. It runs AFTER you have reached your airport drop off location AND continues until the driver has reached the airport's EXIT. All based on the GTP tracker on the vehicle. The BASE price is based on drive time to the airport when the traffic flow is calculated to be ZERO. In my case, that was 4:00 AM. My final invoice arrived via email about 15 days later. The $79 listed fee was $113+ with admin fee and extended duration fees, charged at $2/minute for a total of 18 minutes. My pickup time was 5:56 AM. Their invoice included threatening verbiage that you should not contest any of the charges. If so, they will turn over the invoice to a credit collection firm, claiming your bank (credit card company) cannot prevent that action from occurring. Take a long look at this company's reviews before booking and electronically signing and agreeing to their terms (suspect practices, IMO). Understand, you will not know the ride cost until days after the trip is completed. Do you want a fixed total cost first? Book an Uber or Lyft or some similar service. Safe home. read more

They have HORRIBLE customer service. While the driver was amazing. The luxury car was a mini van. They charged me again 11 days after my ride and when asked to explain why they couldn't. DO NOT USE THIS COMPANY! read more

DO NOT USE THIS COMPANY!! I will walk to my hotel the next time I'm in L.A...I should have done some reading before calling these gangsters. I'll spare you the details but do yourself a favor and find ANY other mode of transportation other than these clowns! You will be quoted a reasonable rate but a week or two AFTER your business is completed you'll get a final bill that looks more like a mortgage payment...STAY AWAY! read more

DO NOT USE THIS SERVICE If I could leave less than 1 star, I would. Hidden excess time charges will occur. Deep in their contract is an unattainable, unrealistic time limit for transports. "4AM No traffic Google MAPS" determines your allowable trip duration. This is w/o regards to your pick up time or usual traffic. The trip time starts at their "staging area" and terminates after they leave the destination property. You ask about loading / unloading of luggage and passengers...... Yes your on the timer. They will email you and charge your card weeks later. With explicit warnings that if you dispute the charges, They will turn you over to collections even if the bank agrees with you. You can not contact an actual person all communications are thru e-mail. If you have been scammed by them, contact Cal-Trans, The (LA) city business office and lodge a complaint. ( and anyone else you can). I think they are underhanded and slimy. IMO There should be a class action law suit against them. read more

I'd give 0 stars if I could. Traveling alone at night as an older woman, i purposely cjose black car service as to avoid the parking lot ride share system at LAX. My driver never texted, called or showed up, leaving me stranded. There is no human to contact and despite the name, 24/7, customer service closes at 10pm. It was scary and extremely unprofessional. Be warned. read more

An hour late picking up and then had the gall to charge us extra a month later because of traffic AFTER picking dropping us off. Complete scam - do not even bother calling this company. They will rip you off in the fine print. read more

My ride was OK, but the hidden fees and threatening language in their emails all combine to make this a company to avoid. My ride left early and there was only moderate traffic, but I was still billed a traffic overage. read more