We recently used the company for a shuttle service to the airport. We were on time and there was very light traffic to the airport. Shortly after the drop off, the company start sending various communications regarding paying a tip, maybe 10 messages. We tipped at drop off cash. A week later, in the middle of our vacation, 24/7 added a $40 surcharge to our $120 fare; claiming the ride took 20 minutes longer. As I mentioned, we got to the airport very quickly. The driver never mentioned delays. The company sent multiple texts & emails asking for a tip and never mentioned any surcharge; until a week later. Complete red flag. This company seems like a scam, so we canceled our return pickup, a week from now and then 24/7 added a 50% cancelation charge. Avoid this company. read more

SCOUNDRELS. This company is a criminal organization, using predatory fees and bullying tactics to rob people of their money. When they're not ripping people off and providing lousy service, they're doing it while providing no service at all! I booked with them for a shuttle ride for my family's vacation, a week in advance. When I saw all the bad reviews, I tried to cancel later the same day. They said they were keeping 50% of my money. They warned me not to try a chargeback with my credit card company or they'd send me to collections. The sheer audacity and entitlement to entrap people and extract their money! They are thieves. I am pursuing a chargeback with my credit card company. I'm also filing complaints with the state Public Utilities Commission, the state attorneys office, and the attorney's office of City of Tustin, where 24-7 Ride is based. SHAME ON YOU read more

Negitive 5 stars!!!!!!! I booked this "joke of a company" a week in advance for transportation to an international flight, where they state "you should arrive at the airport at least three hours before departure and departurewas during rush hour". On the day of my trip, the driver didn't contact me until the scheduled pickup time to tell me he would be an hour late. Trying to reach the company was impossible. They don't answer their phones, and I couldn't get in touch with the driver either, only went to VM. With no reliable transportation and an international flight to catch, I had no choice but to book an Uber at the last minute to get my family to LAX. Because of the short notice, it cost significantly more than it should have. To make matters worse, the company has refused to take responsibility or provide the refund their own terms warrant. Whoever is emailing me, was telling me it was my fault I didn't read the contract, believes they're going to keep a single penny of my money after failing to provide the contracted service, they're mistaken. I will pursue every available remedy, including a chargeback and any other appropriate consumer protection avenues. I cannot recommend this company to anyone. If you have a flight or any time-sensitive travel, don't risk it. read more

Don't do it! Would give 0 stars if possible Everything is online. No customer service contact, the phone number directs you to their website. No changes can be made to a reservation without canceling and taking a fee. Will never do this again, and would advise everyone to look elsewhere read more

They are horrible! We provided our flight information, that they evidently don't us to see if flights are late. We arrived at Long Beach and the driver had left and didn't return until 1.5hrs later...I get all of the bogus charges for being late, travel time and other charges that they created. It would have been cheaper to cancel and only pay the original $97. The vehicles on the website was not to vehicle that picked us up. We were picked up in a passenger van that looked like the inside had not been cleaned in forever. Don't ever ever use them...0 stars...what they do has to be illegal! read more

Booked with this company 2 weeks before our vacation for a pickup for our return trip from LAX Airport for 6:00am for my family and I prepaid for the ride, received a text message from the company and the drivers name and a phone number to call when we picked up our bag , we called no answer was not able to leave a message made 3 attempts no answer waited over 1 hrs. driver never showed no way to contact this company, ended up taking a Uber ride home instead in which we should of done instead...avoid this company. read more

The mini van smelled like cat pee, the windows rattled. The service informed me of two different driver names. Very shady business. I will never use this business again Please read all the other negative reviews. read more

LAX to Anaheim duration 38 min.: initial price $109. Pick up time 12:00 noon, driver showed up 15 mins early. Total charged $187.00 plus cash tips $25. It was out of desperation and last minute decision, i usually read reviews, but NEVER AGAIN will i book for this company. ruthless, company made of heartless, evil people. I just hope they don't send me any more charges like other people had experienced, coz that would be crazy, it would better if we put it out on the Media. Unfair business and extremely aggressive. read more

****SCAM WARNING**** They quote online a low price, but read the contract. They ding you for every little thing including traffic. YOU WILL NOT EVER get a live operator to help you. You can only text or email. Uber will always be cheaper in the long run. I'll be sure to post more warnings on social media to help others not to be fooled by this terrible company. Beware!!!!! read more

Used this to go to LAX. Their driver missed the exit and we ended up in Santa Monica. He couldn't find his way back to LAX. Who doesn't know how to get to LAX? I finally got there and they charged us double because of extra mileage. Are you kidding? It was drivers error and I had to pay for it. Do Not Use this company. They are a rip off. They charged me double. So ridiculous. Zero star rating. read more

I wish I could rate this company 0 stars. Even that doesn't reflect how poor their service is. I would 100% avoid this company. They don't let you cancel the order even if it's well in advance. Their customer service is poor and they have aggressive language in their contact and emails about sending people to collections Basically a sign that they are terrible and everyone complains. AVOID. AVOID. AVOID read more

Terrible service and after i paid a round trip they charged my debit card another $140 without my authorization. Do not use this service. Be very careful read more

Sunday night with a kid ... 3 driver changes and waiting for almost 45 minutes. Drivers are nice but apparently the communication lacks at this place. I should have looked at the ratings and comments first. read more

I would strongly caution anyone considering using 24/7 Ride services. I booked and prepaid for a ride from the ship port in LA to the LAX. When I made the reservation, I selected my pickup time, destination, and agreed to the quoted price. I even pick a bigger van because I would be traveling with my father who has a wheelchair with him. Everything was confirmed. After the pick up for which the van was dirty they are charging me additional $80. saying it took the driver long to get out the airport for which it was not that much traffic at 1 p.m. Never will I use them in my life. I had used 2 other companies and did not have this problem on my trip to Los Angeles. read more

DO NOT BOOK!!! 0 stars would be more appropriate! I had a 4AM pickup scheduled, and this company decided to cancel my pickup at midnight the night before. The only notification I got was an email 4 hours before my scheduled pick up, in the middle of the night. I only checked my email at 4:05AM when the shuttle had not shown up. Completely unprofessional! Don't waste your time with this company! read more

HORRIBLE EXPERIENCE!!!! SCAM ALERT!!!! 1st, the day before I was set to travel I was sent a text message. At 12:35 a.m. 24/7 sent a message saying that although I had FULLY PAID for my transportation services, I needed to send them $100.00 for a deposit or my trip would be cancelled and NO refund given. This $100.00 was held by 24/7 for 5 business days. Red flag #1. 2nd, before even landing in LAX, 24/7 sent me several text messages telling me that if I didn't contact them immediately, they would cancel my trip and NO refund given. Mind you, my flight was on time and they were given my flight information. There was no need for the aggressive messages. Red flag #2. 3rd, once my party and I retrieved our bags, I contacted Isaac the driver that we were instructed to contact. I gave him the pillar number we were instructed to wait at. 30 minutes later (10 minutes prior to the scheduled pick up time) a random guy walked up to me and my party asking if we were waiting for 24/7. I said yes and he instructed us to follow him a block away WITH OUR luggage, carry-ons, and purses (5 women). Red flag #3. 4th, once we reached the van he put the larger bags on ( I paid extra for this service). He didn't open the door for us to get in nor did he make sure it was secure when we got on. He just pulled off. Red flag #4. 5th, on the trip I received numerous text messages asking for a tip. Part of my party was so disgusted with the service that they refused a tip. Still, I gave him $20 when we got our bags. After the trip I got emails and messages requesting to put an additional tip on my card. I ignored them. Red flag #5 6th, when the fifth day came to release my $100.00 "deposit", I was charged an additional $137.00 in "fees". They sent an email stating I had an early pick up charge (they hounded me to call them immediately for pick up) and a traffic calculation charge. THERE WAS NO TRAFFIC!!! We got to our hotel in Long Beach from LAX in 20 minutes instead of 40 minutes which is how long 24/7 said it would take! Red flag #6. I immediately contacted my credit card company to fight the charge. Never in my 50 years of life have I experienced such fraudulent activity! read more

We had 2 parties traveling to Anaheim, CA & booked 2 reservations with 24-7 Ride. We received 2 confirmations, but the driver did not show up for our 2nd party. When we tried to call, we were routed through an automated phone tree. There was no real person to talk to & the phone tree kept sending us to a message, telling us to "send an email". The driver who did show up said he couldn't help, as even their drivers cannot contact a real person at the company. The vehicle that picked us up from the airport showed years of wear, had an off-putting odor, & had grimy seats & surfaces. The vehicle that brought us back to the airport was no different. The drivers were pleasant & got us to our destinations on time, so we did not complain about the condition of the vehicles. 3 weeks after our reservation, I got 3 emails from 24-7 Ride within 1 hr. The 1st noted added fees for 19 min of drive time. The email did not specify the "contracted" times, but indicated I could "request a GPS report", which was not helpful. The 2nd email included a payment link. The 3rd, sent minutes after the 1st two, was a demand for payment & a threat to send me to collections. When responding to the 1st email requesting justification for the additional charges, I was met with an aggressive response noting that there is language buried deep in their terms & conditions stating that additional time due to various factors (incl. traffic) would result in added fees ($2/minute). The response included a 2nd threat to send me to collections. Be wary of this company. They will nickel-&-dime you for "additional time" & hides its intent to charge added fees deep in its terms & conditions, which are shown after agreeing to the quoted price on the website & entering your credit card information, making it difficult for customers to know what they are truly paying for until it's too late. 24-7 Ride operates under shady business practices, deliberately charging customers extra without their knowledge or explicit, informed consent. read more

Driver canceled our ride 5 minutes after our scheduled pick up time. Did not answer calls or texts. I emailed the company and they did give me a full refund surprisingly. Their rules policies are not forgiving and very strict (low fares but they charge 2$ per minute over your estimated travel time without traffic). Would not trust to try them again read more

Do not use this company! Worst experience with a car service ever! My wife and I were going to LA with some friends. We booked 24/7 Ride long before our trip, and received confirmation that we would be picked up. When we arrived at LAX, we still hadn't received any email or text from them letting us know who our drive was and if they were on the way. We tried calling every number we could find. NOTHING! We tried texting. NOTHING!! We emailed. NOTHING!! We were without a ride we had already paid for! Our friends were also using 24/7 Ride and they asked their driver for a number, but he didn't have any way to contact the company either. (Our friends were also blindsided by a $38 fee 3 weeks after our trip because 24/7 ride said the ride took longer than they had planned. WHAT A SCAM!!!!!) I finally emailed 24/7 ride and said they either cancel our reservation and give a FULL refund, or I would be putting a chargeback with my cc company. We did finally hear back from them, and they did refund our money. Only good think about this company! We ended up going over and taking a Lyft. We come to find out, our Lyft was a MUCH cleaner vehicle than our friends had, they said their mini-van was disgusting!! ALSO, the cost of the Lyft with a 20% tip was CHEAPER than the base cost for 24/7 Ride! AVOID USING THIS TERRIBLE COMPANY!!!! read more

THIEVES & SCAM ARTISTS!!! Do not use this service! I wish I would've seen all these negative reviews before I booked them. They tricked me into doing an earlier pick up and then charged me nearly $250 days later in hidden fees. An absolutely horrible company that built a business plan out of defrauding their customers read more

Shady business practices burying clauses in the fine print that allows them to charge extra fees for traffic conditions after you're dropped off and for delays the passengers have no control over. Stay away! read more

I would give 0 stars if I could. I'm never using this company again. Their driver ran over a curb and almost crashed the car with my toddler and I in it. they also charged me an extra $78 because of "traffic on the road". I asked for a refund for the $78 and they refused. completely unprofessional and disgusting company. read more

I'm livid! I ordered a ride from LAX to my home on Friday 7/10. The driver was supposed to meet us there at 11:40 a.m. and the fee for the ride was $60, which I paid in advance. We were outside and awaiting our ride by 11:25 a.m. but received no contact from a driver until almost 12 noon. The driver finally arrived by about 12:05 with no apologies. Today, I received a very threatening email with a charge demanding $45 additional money for a delayed pickup. What a sham operation! I will never use this service again and I wish I had just taken an Uber. read more

Never again! SCAM! On the site (no person to communicate with), it ask for airplane arrival time. The time was inputted. Why would I schedule to be picked up at the same exact time as the airplane arrival time. Be aware! I communicated with the driver when I was in the pick up area which were their instructions. They charged me $60 extra for late fee. Absolutely ridiculous! Please do not use this service, may seem like a savings but in actuality, it is not! Don't do it! If a 0 scale was available, they would get a 0! I know next time to read company reviews prior to booking anything. Horrible people at this so called company!! read more

Would give them minus 5 stars if I could. This company is a scam. I booked two rides, one to and another from LAX. They cancelled my ride to LAX less than 24 hours before with no explanation, via email after 11pm when I was scheduled to get picked up at 7am. I cancelled the return ride because I don't trust they won't cancel again or no show, and they charged me 50%. I asked for a full courtesy refund because they cancelled on me last minute and they refused. Horrible and non existent customer service. Impossible to get anyone on the phone. read more

Theyre only getting 1 star because the pickup ride was good... the rest of it hot garbage on a warm sunny day. Long and short of it is that we were at Disneyland Resort for a family vacation. Got the confirmation text to go back to the airport the next day. Pickup came and went, no email no text nothing. Tried to contact them on the phone... nothing. Sent an email nothing. Uber to the rescue. Obviously will not use them again nor would I recommend them to anyone that I like. read more

This company is running a scam. We were 15 mins late on arrival and charged "62 minutes wait time and 40 minns excessive duration." Worse yet, they failed to pick us up for our round trip departure forcing us to schedule last minute transfer with a reliable company. Stay away from these people!! Would rate zero if I could. read more

Hidden, misleading charges! Avoid them!! If you google complaints against this company you'll see an F rating with BBB and hundreds of complaints about misleading charges. I was billed $100 for getting into the car before the time I requested (even though the driver was there!) and for the length/time of the drive--which was typical LAX-OC traffic for that time. read more

THIEVES & SCAM ARTISTS!!! do not use this service! I wish I would've seen all these negative reviews before I booked them. They tricked me into doing an earlier pick up and then charge me nearly $120 days later in hidden fees. An absolutely horrible company that built a business plan out of defrauding their customers. Sister's plane was late, she was charged extra. There was traffic on the way to the hotel, charged extra. They were charged $200 more than their quote. read more

This fraudulent company charges you for everything. If you cancel, you'll get charged, make modifications, you'll get charged ... They also add hidden fees when you book. I currently have a pending case against them. Be aware!!! read more

No Show No service No answer when you call Do NOT book So NOT ignore Paid for executive sedan for departure and got a VA SUV read more

NEVER AGAIN!!!! Beware of the hidden fees. We recently booked a shuttle service from our home in Anaheim Hills to Long Beach Airport and a return from Long Beach to our home a week later. Overall, the ride itself was smooth through clear traffic! Pick-up was smooth, communication was clear, the shuttle was clean and comfortable, and most importantly, we felt safe the entire time. However, the hidden fees that came after the ride was totally unexpected. When we booked, we were quoted $105 for a round trip, but by the time everything was said and done, we ended up paying and additional $30 dollars each way for a combined total of $269.50 Apparently, they have a whole system of additional charges based on "traffic" and "delayed pickup" times, all explained deep in the fine print. The way they calculate it is not very customer-friendly: they base your ride time against a "zero-traffic" 4:00 AM trip on Google Maps, and if your ride takes longer you get charged $2.00 extra per minute. There are also additional delayed pickup fees if there's any wait time from their staging area lot to when they pick you up at the curb. While technically/legally they disclose this information in the electronic agreement you sign when booking, they do not make it clear during the reservation process that your final price could end up higher. This is business practice that borders on a lack of transparency. The ride was great both ways, the vehicles were clean, the drivers were polite and helpful and had a safe and comfortable experience, but beware of the hidden fees and potential booking issues and time of pickup. I would think twice before booking again unless they are more upfront about the real potential cost. read more

WOW! What a scam of a company!! Hidden charges all over the place and our pick up was at our home at 12:30 p.m. We were all waiting on the sidewalk with our luggage ready to go. The driver had two large car seats in the back (and there were 9 of us). He had to maneuver everything to fit. We were taken to the LA Cruise port, absolutely no traffic and only one ship in the port, so traffic in and out was quick (we had no wait). I wish I had looked at YELP before booking with this company. Go with another company. I think the worst part was when they sent me their final receipt with all kinds of threatening language - like "you should have read the contract and seen these potential charges".. And, don't even think about challenging the charge with your bank or credit card company. I could go on and on... threats about report to collection agency if not paid (they had already charged our card!!!). The driver took a toll road and we were charged for that... the time of day and traffic conditions did NOT warrant toll road. read more

If I could give a NEGATIVE 5, I would! Do not use, such a scam. After sending more than 16 emails and 12 texts to me telling me pages of THEIR rules, there was no recourse when THEYWERE A NO SHOW. After waiting 20 mintues I called a phone line that only sends you to their website, no one answers. I sent emails & texts. The agent at 24/7 email got an answer after 30 minutes but took 1.25 hours to get a car to us at pick up. They pick up at a spot with no seating and in the sun. No apology however when I requested a one hour earlier pick up for our return to the airport (thinking maybe it was just a one off!) they charged me an extra $30 for changing my reservation. Our first car was nice and once arrived the driver was great but told us he had only been given the trip 5 minutes earlier, we were lucky he was near the airport. Our second driver was fine too but arrived in a mini-van not luxury for sure. NO CUSTOMER SERVICE, SCAMMERS. read more

Should have done my homework on this company. Price was too good to be true $297. I ordered a nine passenger van round trip. My driver Ihab was horrible. Pickup time was set for 9:30am 06/26/26 at lax airport to long beach port and return on the 29th at 10am. I got a text message to call my driver when were ready. I called the first time at 9am. Ihab answered the phone and said he will be the around 945am. 945 pass i called back at 1005. He answered and then said he will be there at 1045. 1045 came no driver. Called back he stated I will call you when I get close. So finally he calls me to come outside, shows up at 11:11am. Get there Ihab then had a partial cargo/car seats in this dirty filthy van. On the return day i called him when I debarked at 930 for my 1030 pickup time. He acted like he was unaware of the pickup and stated he's not going to be able to make it until 1245pm after I paid in full. The first thing that came out of his mouth was you can cancel go ahead. Not I'm sorry for the inconvenience or nothing. Ended up having to pay for another ride read more

Absolutely horrible customer service and unethical billing practices. Please do not use. We scheduled an evening pickup from LAX and let them know 8 hours ahead of time that our flight was delayed. We asked for a quote to reschedule. Email was the only option for communication. We received no response and their driver began texting us at the original pickup time and we were charged the full amount. They made an already stressful situation even more stressful read more

I paid my reservation in full and even provided the driver with a 20% tip. After the trip, I discovered a pending $100 charge followed by an additional $56 charge for alleged "excess duration time." These charges were never clearly disclosed during the booking process, and our driver did not wait for us--we were already outside when he arrived. Trying to get an explanation was frustrating because nobody answers the phone, and the information provided online is unclear and misleading. When I finally received a response by email, instead of addressing my concerns, the message focused heavily on collections, credit reporting, fraud allegations, and legal consequences if I disputed the charges. Customers deserve transparent pricing, clear communication, and professional customer service. Based on my experience, I would strongly encourage others to carefully review all terms and conditions before booking and be aware of the possibility of unexpected charges and an aggressive response if those charges are questioned. read more

I booked a scheduled pick up and drop off from LAX to a hotel in Anaheim, California. I was quoted $100 for this fare. The driver contacted me to inform me he was late to pick me up due to his previous ride running behind. He was dropping off at LAX where I was being picked up. I had to wait almost an hour passed my pick up time for him to arrive, and even walked with my son and our luggage up to a different terminal in departures to meet him where he was dropping off in order to save some time. However, I was charged a late fee of 78.00 because the driver was late.... Even though I showed up to the pick up location on time. I was also charged an "excess duration charge" of $84 for 42 minutes, but my entire ride was 42 minutes total, so there was no "excess." So, even though I paid in advance for a $100 fare quoted by 24/7 from LAX to Anaheim on August 1 at 9:45, I was charged a additional $162 - $2 per minute for the duration of the fare (which was not in the terms) on top of the quote AND a $78 fee for my driver being late. This is fraudulent marketing and a deceptive business practice. read more

24-7 Ride - Bill with fees - Airport Shuttles Near Me - Tustin, California

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Like all the other reviews about this company, I say the same. Scammers, took my money without giving me a ride. I did book a ride from LAX to my home in O.C. However, after reading all the reviews about their terrible service (no shows, hidden cost, etc) I cancelled the ride within 12 hours. Mind you, I was in Italy at the time which has a 9 hour time difference from my pickup/ride service. They charged my credit card for the full price $96. with no consideration of a refund. Do not use this company 24-7 Ride read more

Booked the ride because I have twin infants, and needed two car seats. It was easy to book, but they wanted to charge $45/ care seat. Drive showed up with a booster seat and front facing car seat (hooked up in front passenger seat). Drive acted like it was no big deal to put an infant in a booster seat. I had already been charged a holding fee, plus the ride fee (about $430 dollars). Driver said he would get a new car seat. They left us stranded. No way to get in touch with anyone. Had to email them, and didn't hear back for over 24 hours. Total scam. read more